V2 Rubric Detail — bfc3d4a0-6bcb-11f1-b…

this is linksys technical support calling this call is recorded for quality assurance please hold as we connect you to the Linksys specialist Hello sir. uh yeah hi sir. This is Josh again from Linksys technical support. Thank you so much for answering my call and I do apologize we got disconnected. Ah so going back sir, may I have again may I have your first and last name? I'm sorry, can you spell out your first and last name, sir? Hm. All right. And what about your email address? [silence]

Thank you, and last thing, who's your Internet service provider? M1.

Oh, that's great to know sir so just to confirm what's the light behavior on the router right now? Like on the top? [silence] Blinking orange. I see that this one, sir. So. So I'm sorry sir, what's again the model number, sir, of this router? [silence] And that's the one indicated.

Nenerate it underneath the device, like the router itself. Alright, thank you so much for that answer. So you mentioned that your computer is still connected to the default wifi name of this router. So let's try to set up this computer. Yeah I'm sorry. Let's try to configure this router using your computer. So on your computer, can you open again a new browser and then type in http://

colon double forward slash 192 dot 168 dot one dot one and then try enter sorry press enter site cannot be reached all right uh how about this one let’s try to access the setup wizard using this URL instead so again sir in the address bar type in http colon double forward slash 192 Um,

on that screen, kindly enter for the username, enter admin or type admin all in lower case.

And same goes for the password. I see. Just to confirm you entered. admin for both username and password, correct? And are they all in lowercase? Yeah, huh. Yeah, huh.

I see. Uh, try this one. Uh, so fill the name. In valid router password. So, don't worry. Try this one. For the username, just uh leave it as admin again. And for the password, use the same password labeled on the router. Yes, sir. The same. That's correct.

That's Great and just click next, yeah, yeah, sure. Yeah, so that would be the login password. So yeah, kindly create a login password and make sure the new password meets the requirements. And then press next afterwards.

yes, sir. So, the new password should at least 10 in characters and length. Yeah, it should have one upper character, one lower case character, one number and one special character. Hmm. Yes, just to confirm, you're on the screen. Yeah. So, if you are on the screen telling you that says name your Wi-Fi. Yeah. For the, on the Wi-Fi name field, kindly enter your personalized or customized Wi-Fi name for the router and same goes for the password.

for the password. So, the Wi-Fi password is the one that you used to connect your, like computer or phone to the network, right? Yeah. Yes, sir. Uh-huh. Yeah, so for, yeah, so for now, the router is trying to detect the Internet connection coming from your modem. Uh-huh.

9450 is already one of our end of life device support I sorry, end of life devices and upon double checking, the router has already been part of the end of life on December 11th 2024. Yeah, that's correct sir. Yes, sir. I I'm afraid that's the case. Also, since you are not the original owner for this one, if like for example, you want to re-bought like, you want to ask for a replacement for this router. We really need to ask for a copy of their receipt for us to validate if the router is [silence]

Uh-huh. Uh-huh. Uh-huh. yes sir I understand yeah. Yes sir that's correct. Uh-huh. Uh-huh. I understand sir. And, uh-huh. Yes sir so on your computer kindly go to the wifi or wifi settings and yeah reconnect to the new wifi name to the, of this router.

Yeah, finished configuring this router. All right, so if that's the message that you are seeing on the uh on the screen, that means that we have successfully finished configuring or set up this router. So yeah, kindly you may now try to reconnect your phone or other devices to the New network of this router and then check if they are able to get online. Mhm. That's uh huh. Eh. yeah, try on your phone.

I just confirm. I just want to confirm that the router is already working properly. So what's the light now on the router, like the internet? Is it already showing solid blue? Mhm. Is it blinking orange? Uh-ha. And how, however, your computer like your Mac that is currently connected to the network is able to get online, correct? It's connecting. Uh-huh.

Oh, it's not, oh, it's not connecting. All right. And just to, just to confirm again, the Ethernet cable coming from your modem is plugged in into the internet or WAN port, correct? All right. It's not internet. All right, got that one. Sure, so uh hold on. [silence]

So for now, sir, kindly reboot or restart this modem. So by reboot or restart, you may simply unplug and replug the power cord or adapter from the power outlet.

[ silence] [ silence] uh hello sir are you done rebooting the modem

Got that one and just to confirm the internet logo on the lynx's router is still flashing amber or blinking orange, correct? Alright, so that means that this router still does not have an internet connection. Uh how about this one? Do you have a computer that can be wired directly to your M1 modem? I see, so it's uh desktop computer, alright. Uh huh. Yeah, however, uh yeah, that uh that's that's fine because for this one since the thing is the router has been successfully configured but it all does not have an internet connection, so and we actually already know, not the not the problem there. Uh let's check that, right? So the next thing to do is to try to connect one of the computers that are you trying to directly connected to the internet so we can immediately know from that as far as through this M1 modem, this has a broadband feed on this one, or Does this internet logo turn solid blue? Alright, let's try that and immediately turn on, okay? Yes, I see.

It is already rebooted, this modem, which is the source of the internet. So for this one, sir, we really need a computer that can be wired directly to your modem and then check if your computer is able to get online, because it could be possible that the modem, which is the source of the internet, does not have an active internet connection. Uh, [silence] yeah, uh, [silence] and the next, I rest assured that your Linksys router, which is the E9450, has already been configured. So that means that there's no need for us to reconfigure it again. So right now, or so, for now, the best thing we can do is to double check if your modem has an internet connection. So all you have to do, sir, is like plug the Linksys router from your modem and then plug your plug your PC directly to the [silence] modem. [silence] Okay.

modern modem using the same port like using the ethernet port so once you have done that and PC isn't able to get online as well. that's the time that you really need to contact M1 to have them check your modem and uh huh yeah and don't worry Sir. if the case, sorry, if your PC is if your computer is able to get online while wired directly to your modem. I would recommend calling us again so that we can further check on the Linksys router side.

Yeah, so, so did I just say it? So, yeah, so, so if, if you want to test the connection coming from your modem, all you have to do is unplug the Linksys router, use the same Ethernet cable plug-in into your computer, and then check if the computer is able to get online. However, during the test, make sure that the Wi-Fi feature or Wi-Fi connection on your computer is turned off. All right? Hmm. So, yeah. So, in if, if in the case if the computer is still not be able to get online, I would recommend calling M1. So that they can check so they can check their modem. However, if the PC is able to get online, you may contact X.

You're most welcome, sir. And thank you so much again for calling LG Sis. You have a great day. Bye for now.