V2 Rubric Detail — bfdac17e-690a-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-15 22:37
Duration
69m 18s
Contact
Hiram C Kellogg
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Raquel Intong
HappyFox Case
—
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol1.00/5
Efficiency2.00/5
Overall1.9/5

V2 Rubric Scores

Resolution4.06/5
Technical5.00/5
Communication3.75/5
Ownership4.00/5
Escalation2.50/5
Customer Exp2.50/5
Overall77.6% (+39.6)

V2 Grader Summary

The agent conducted thorough and technically accurate troubleshooting, achieving temporary node reconnection but not a lasting fix. While empathy and escalation judgment were limited, the agent demonstrated ownership and used correct procedures. The outcome is partial resolution due to unresolved recurring disconnections and lack of escalation despite persistent symptoms.

V1 Case Analysis

Customer reports MX4200 child nodes intermittently disconnect (red/blue LEDs). Performed node resets, 5-press pairing, app reinstall, password reset, and channel optimization. Nodes showed serial mismatches and instability; advised full factory reset of parent node. Paid support ordered without explicit consent.

Troubleshooting Steps
  • Power-cycled modem and router, reset each child node (hold reset button until LED off then blue)
  • Performed 5-press pairing on the parent node
  • Cleared and reinstalled the Linksys Smart Wi-Fi app
  • Guided customer through admin password reset using recovery key
  • Ran Channel Finder to optimize WiFi channel
  • Attempted to match node serial numbers in the app
Key Observations
  • Agent placed a paid-support order without explicit customer consent or warranty verification, violating protocol
  • Provided incorrect LED feedback: claimed nodes would show 'steady solid green light' after pairing, but MX4200 uses solid blue (per velop_wifi_connectivity.md)
  • Repeated troubleshooting steps without confirming outcomes, leading to inefficient and looping call flow
  • Failed to escalate despite persistent node pairing failures and serial mismatches, which are escalation triggers per universal_escalation_guide.md
  • Communication was disorganized with filler phrases and lack of empathy; no clear summary of next steps
Positive Highlights
  • Correctly identified the need to reset child nodes and used the proper reset procedure (hold reset until LED off, then blue)
  • Applied the 5-press pairing method correctly on the parent node for MX4200
  • Guided the customer through app cache clearing and reinstallation when the app was unresponsive
  • Attempted to optimize WiFi performance by using Channel Finder to reduce interference
  • Collected customer contact information and attempted to capture serial number
Agent Errors / Gaps
  • Placed a paid-support order without explicit customer consent or warranty verification
  • Provided materially wrong technical guidance about node LED states (green vs. blue)
  • Failed to escalate to Linksys support despite clear escalation triggers (persistent pairing failures, serial mismatches)
  • Repeated reset/reconfiguration steps without validating outcomes before proceeding
  • Did not set clear follow-up expectations or provide self-help resources after paid support was initiated

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
Agent guided through resets, 5-press pairing, app reinstall, and password reset, but issue recurred (nodes still disconnecting); suggested factory reset as next step but did not complete resolution.
R2 Met Diagnostic thoroughness conf 95%
Agent performed logical troubleshooting: verified model, reset child nodes, used 5-press method, cleared app cache, reset admin password, checked signal strength, and attempted re-pairing.
R3 Met Correct resolution path conf 90%
Agent pursued best-effort troubleshooting for an out-of-warranty device, did not dismiss, and followed correct path (reset/re-pair) before suggesting factory reset as final option.
Technical Accuracy
T1 Met Technically accurate info conf 95%
Identified symptom (child nodes disconnecting with red/blue lights), asked about node count and topology, and followed structured diagnostic path based on observed behavior.
T2 Met Appropriate tools / resources used conf 90%
Used appropriate tools: Linksys app for status, 5-press method for pairing (valid for MX4200), reset button for factory defaults, and local admin access via default credentials.
T3 Met No misinformation conf 95%
All technical guidance accurate: default admin password 'admin', 5-press on parent node for pairing (per KB), correct reset procedure, and app cache clearing steps.
Communication
C1 Partially Met Clear & professional language conf 80%
Maintained call control during complex steps but lacked clear framing, had long silences, and ended abruptly without confirming resolution or next steps.
C2 Met Confirmed understanding conf 85%
Used plain language, confirmed understanding (e.g., 'Is it now solid purple?'), adapted to customer’s pace, and repeated instructions clearly.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, did not transfer, and continued troubleshooting across multiple nodes and app issues without deflecting.
O2 Partially Met Proactive follow-through conf 75%
Provided step-by-step actions but did not set realistic timelines or schedule follow-up; left customer with unresolved node mismatches and signal issues.
O3 Not Applicable Closure confirmation conf 50%
No prior case history referenced; this appears to be first contact for this specific issue.
Escalation Judgment
E1 Partially Met Correct escalation decision conf 80%
After repeated failures and persistent disconnections, a hardware fault was likely, but agent suggested factory reset instead of escalating to engineering; borderline but some effort made.
E2 Not Applicable Escalation prep & handoff conf 70%
No escalation occurred, but E1 is Partially Met due to warranted but unexecuted escalation; E2 is N.A. because escalation was not initiated.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent acknowledged customer's long-term use and repeated attempts ('you've had this for six years'), but missed explicit empathy for frustration or repeated effort.
X2 Partially Met Tone & rapport conf 75%
Maintained consistent tone and checked understanding, but did not fully adapt to customer’s growing irritation or need for reassurance about recurring issues.
X3 Partially Met Overall experience conf 80%
Customer performed many manual steps (resets, app reinstall, serial checks), but agent could not reduce effort further given lack of remote access; some friction unavoidable.
Call Transcript104 turns · 114 lines
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please, if you're experiencing issues with your Linksys product, and it's no longer under warranty, paid support is available for a minimum, non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI powered support bot.
00:00
Speaker 1
Hello. I catch your name. Could you say that again? Raquel. Okay. Hello, Raquel. My name is Hap. I've had a Lenks product for several years and I've my experience has usually been and trying to do things myself, but I'm just at a standstill with my product. I just need to know how to improve my performance, it just keeps
01:00
Speaker 2
at support.linksys.com. You can also connect with other users for tips and guidance at reddit.com slash r slash Linksys. Hi, thank you for calling sis, my name is Raquel and I'm going to assist you today. What's up, my name is Raquel. Yes. And understand and maybe I'll may ask you to link devices.
01:00
Speaker 1
disconnecting, my whole velop system, just, even though I unplug it, I reset it, I reset the router, I bring the child node to the parent node, I reset the child node, and it just, it doesn't last more than 24 hours, and then it's back to red again, and then it'll be blue. It'll be blue for a day, off and on. And then it's back to red, and I just I don't know what to do. When I've gone through the process, when I've gone through the process to reset, yes, I mean, onto where it goes white, so I can reset the child node and then go replace the child node. But my parent node has stayed without a child node for more than 24 hours.
02:00
Speaker 2
Okay, understood. It has something to do with your child nodes. When the child will disconnect, let me check, is there any changes on the light of your main parent node? Or is there a main? (mm-hm) [silence]
02:00
Speaker 1
I've gotten interference or anything, it stayed blue and never had a problem.
03:00
Speaker 2
So, it's only the child that's having changes in its color and keep on disconnecting. May I know how total nodes do you have? And all of your child loads are disconnecting, right? Or just only one? Oh. Alright. Got it. Thank you. And so, it's a random disconnection of your child. To further assist you with that, let me check your record here first. And may I have your phone number that was already
03:00
Speaker 1
310-678-3192. My nickname is HAP, BJ P- correct. Okay.
04:00
Speaker 2
i have a a record and i believe i'm speaking to haram did i pronounce your word okay and your email address yes i think you have i'll just call you have and your email is your nickname have then your last name okay i'll spell it so that's k e l l o g g at yellow garden.com is this correct i think you and may have the serial number of one of your node can be found at the bottom
04:00
Speaker 1
[silence] Speaker 1 55:00:00.480-55:42:17.470 Serial number, oh man, so small, can hardly read it. [silence] Speaker 2 56:15:380 Serial number 38. Speaker 1 57:02:620 Oh. Speaker 2 59:07:50 U. Speaker 1 59:02:410 Oh. Speaker 2 1:00:380 One. Speaker 1 1:00:960 Oh. Speaker 2 1:02:080 O Speaker 1 1:02:860 Oh. Speaker 2 1:03:350 M Speaker 1 1:03:930 Oh. Speaker 2 1:03:560 As in Mary, five, eight, B as in boy, zero zero seven four nine.
05:00
Speaker 2
Mm-hmm. You may also take pitcher of that real number, okay? Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Okay, thank you. And upon double checking it here, you have the Linksys MX4200. And just to verify for me, can you confirm if that number is correct, sir?
05:00
Speaker 1
yes too. Even though when I. Even though when I go on the app, it's showing every one of them is disconnected. Correct. [silence]
06:00
Speaker 2
All of your node has the same model right? MX 4200. All right, thank you. And while my system is checking the hardware warranty of your inks node here, right now, may I know how many child nodes are showing red light and just to verify all of your child nodes are connecting wireless, right, they're not connected wired to the main parent node. All right, got it. And for the possible work around since the main issue is your your child node randomly disconnects, you will check their signal strength. You may possible need to reset your. [silence]
06:00
Speaker 1
Yeah. Okay. Hi. Hiram Kellogg. [silence] [silence] [silence] [silence] [silence] [silence] [silence]
08:00
Speaker 2
All right, and the security code. And lastly, the billing zip code. All right, thank you. Let me, uh, place the order for the $[REDACTED_PAYMENT_DIGITS] And you are going to receive a confirmation email or receipt for this one for a moment.
09:00
Speaker 1
Okay, I have... I have the... I have the... I have the email confirmation. Five of them at the same time? No, I don't have that. Two. I'm not where they're all at, but 10 minutes ago, the two of them were that I walked by were red.
10:00
Speaker 2
And to start with, we're now going to reset and reconnect reconfigure all your child nodes. Is it possible to gather all your child nodes, plug them in five feet away from the main parent node? Do you have extra outlets or power source? How many child nodes we can plug in near to the main parent node? All right. So we're just going to do two at a time. Right now, since you have the two child nodes, and just to make sure, to verify, they are showing red light as of the moment, right? mm-hmm All right, so we're just going to Be right back. [silence] Mhm, come right back. Mhm.
11:00
Speaker 1
Well now it's showing that two of them are in the network and three of them are offline. when I look at the app. You want me to which order do you want them in? it doesn't matter. Okay. to plug them in.
12:00
Speaker 2
All right, so reset and reconfigurate this child node, 2 child nodes. So let's plug them in to the power source within 5 feet away from the main node and let me know once done. Alright, so, for now we're just... Uh-huh. Yes, it doesn't matter. So, for now, we're going to plug in the 2 child nodes near to the main parent node and for the rest of the 3 child nodes, turn them off. So, we're going to plug in 2 child nodes first near to the main node and the 3 child nodes, turn them off. We're going to turn them off.
12:00
Speaker 1
Okay, you're not saying plug them in like to the internet, you're saying, turn the power on, correct. Yes. And unplug all the rest.
13:00
Speaker 2
and reconfigure reconfiguring your child note. Yes, that is right. Yes. All right. And let me know once you've plugged in the two child nodes to the power source. And let's check their lights. Let's wait for the blinking blue.
13:00
Speaker 1
Two of them at the same time. Okay. Two of them are on, plugged in. They're both flashing dark blue. [silence]
16:00
Speaker 2
Yes. All right? Okay. And let's wait for them to turn to a blinking blue or flashing blue light. All right. So, we're going to perform reset on this child node. So, for the reset, we'll start with the first one. You are going to press and hold the reset button of the child node and while you're pressing it, observe the light on top. Wait for the light to go off, and once it shows blue again, release the reset button.
16:00
Speaker 1
Thank you. Still holding. It's still dark. Now it's blue. Okay. Thank you.
17:00
Speaker 2
keep holding until light go off it and once it shows blue release [silence] All right. Release the reset, then perform the same reset on the other child node. [silence]
17:00
Speaker 1
The other one the other one is not turning dark it went from red to blue and it's flashing blue and it's not turning dark okay doing that now it's red now it's flashing still dark now it's blue I'm releasing
18:00
Speaker 2
All right. And how's the reset on this? (continued conversation)
18:00
Speaker 1
uh going back to the other one it's purple now. Okay. Still blue. [silence]
19:00
Speaker 2
release the reset. Yes, please. All right, so it's ready to add, and let's wait for the one that you just reset. We'll wait for a purple light on it, as well. All right. Okay. [silence] All right, and how's the second child node? Is it now solid purple? Great, so we can now add them. We will use the five press method. Five press will be perform on your main parent node. So five press is you're going to click the reset button of the main parent node five times. Do not press and hold, just click it five times. Okay, and light, yes, that's correct.
19:00
Speaker 1
yes one is flashing red and the other one is flashing purple okay [silence]
21:00
Speaker 2
Okay, so your main parent will blink white you're correct. And let's observe your child nodes next. Let's check if they are starting to flash pink or purple. And just to confirm, both of your child nodes are now flashing. Okay, that's correct. So they are on the process of adding now. So let's give them two to three minutes and we'll wait for a steady solid blue light, right?
21:00
Speaker 1
Okay, both the nodes are now light blue. Nope, the other one. No, the other one, it went back to red. Now it's blue again. No, the other one, now it's dark blue. Now it's light blue.
23:00
Speaker 2
eh so many and still one still flashing that are not still flashing. Okay. All right. So both are now steady, solid blue light, right? not... okay, no worries. That's actually, a normal light behavior. So we'll check them if they are connected using your Linksys dashboard. Let's open your Linksys dashboard.
23:00
Speaker 1
It's like frozen. It won't go backwards. It still has my old For Close. Wipe it up. Okay. I swipe. It goes back to the app and I'm opening the app again. And it still is wrong. Still for. For iOS.
24:00
Speaker 2
you can force close the app like swipe it up and open it again yes that is correct okay all right so we're going to clear cache on your link's app main oh what device are you using on your smartphone i mean the operating system is it an iOS or an android all right let's go to your iOS settings your phone settings
24:00
Speaker 1
Okay. Okay. Okay. Okay. Okay. I'm clicking on, it says 188 megabytes. Offload app. I already tapped offload app, yes. Delete app. Next got it. Okay. [silence]
25:00
Speaker 2
Things. then general settings, next and then iPhone Storage. Under iPhone Storage look for your lyncsys app below. Once you found it, click clear, um, offload app. Tap offload app. Okay and you're ready? Tap offload app, right. Okay, yes, please. And then, delete app next. Yes. And then, go to your app store, search for linksys Linksys Smart Wi-Fi, then we're going to use.
25:00
Speaker 1
Okay, going to the app store and I'm typing in linksys. And I am reinstalling the app. Allow. Okay.
26:00
Speaker 2
yes please and once you have it open the app then if there's a pop-up message tap allow then tap yes then tap manage Wi-Fi this time we're going to log in using router password not email so select log in using router password and for your router password you'll use the default which is the word admin
26:00
Speaker 1
A-D-I-M-N A-D-M-I-N. Yeah. Yes. Hit login. It says incorrect password. M-I-N.
27:00
Speaker 2
admin, A-D-M-I-N. enter it all lowercase. admin, yes, the word admin. all small letters. Alright, is it showing now the main dashboard. make sure it's use cou all small letters. If you have a router password before, you can use that instead. Yes, A-D-M-I-N all lowercase. Do you have, did you create a router password before, you may also try that.
27:00
Speaker 1
I've had problems before. I don't know if that was done years ago or not. [silence] You want me to go to router password, which I clicked on. Then you want me [silence] So below [silence] Yes. Recover key on bottom of main parent node. Okay. [silence]
28:00
Speaker 2
I see. How about this? Let's update your admin password. Below you will see the reset password. Click that. Yes. And click "reset" below the password field. Are you seeing an option for reset? Click that, then it will ask for the recovery key, the five numbers. You can use the recovery key found at the bottom of your main parent notes. Okay.
28:00
Speaker 1
Recovery key, okay. Okay, and I hit continue. Okay, so it needs to be 10, upper and lower case.
29:00
Speaker 2
alright and then yes continue and create next your own router admin password make sure to follow the requirements it should have a uppercase lowercase letters numbers and special characters do not repeat the characters twice
29:00
Speaker 1
one number, one special character. Okay. I will do that. okay. Getting router set up. Okay. And back to the dashboard.
30:00
Speaker 2
Yes. Okay. Hi, for asking. Alright and is, okay. Let's wait for the main dash board. And let's check if it shows now three nodes online. So that's the main parent node and the two nodes we just we just reset and add it back. Let's check if it shows it now. Yes. Yes. That's correct. And it shows there's three nodes it added now and it's showing. And so now let's go to the replace the coordinator. We found the coordinator node we want to replace so that's this one.
30:00
Speaker 1
Yes.
31:00
Speaker 2
All right, so we can now unplug the two child nodes and do not relocate them yet. Set them aside for the meantime and we're going to reset and reconfigure as well the other node. Is it possible to plugin all the remaining three nodes near to the main parent node? Okay. Sure, no worries.
31:00
Speaker 1
Okay, you done, okay? they all three have flashy blue lights.
33:00
Speaker 2
All right? Okay. Let's wait for them to show a flashing blue light next. All right. So start resetting the first node child, same reset process. Press and hold its reset button. Wait for the light to go off. And once it shows a blue light, release the reset.
33:00
Speaker 1
Okay, I'm doing the first node. It's dark. Now it's blue flashing. Okay. And the next one. Good. It's dark.
34:00
Speaker 2
Okay? A-a-All right, wait for blue light. Okay? A-a-All right, wel-list, release the re-set and proceed with uh uh the next child uh node with the same re-set process.
34:00
Speaker 1
Okay. It's blue. I'm setting it down. Going to the third one. I'm holding it. [silence]
35:00
Speaker 2
Okay. Yes, please. All right.
35:00
Speaker 1
I don't know it just keeps flashing. I'm going to try to hold down again. It just keeps flashing blue. Okay now it's black or dark. Now it's blue. I'm setting it down. And the other two are perfectly [silence]
36:00
Speaker 2
Alright, and how's everything sitting? Uh-huh. Okay. Yes, please try it again, alright? Okay, waiting for a blue light. Yes, please. And, uh-huh. What's the color now? [silence]
36:00
Speaker 1
[silence] [silence] [silence] Okay, the third one is now purple.
37:00
Speaker 2
so we're waiting for the third one to show a purple light as well.
37:00
Speaker 1
Okay. Okay. Two, three, four, five. Now it's white. And it's flashing. Yes, one of them is. Yep, the next one's flashing. Yep, it just started flashing.
38:00
Speaker 2
Mm. True. Uh, uh. And let's observe child node one of the child, if it's flashing. Uh... Right. Next two and three challenge should follow. It will show a flashing light as well. Okay. And how about the third one? Is it flashing too? Uh... Right. So all of them are now on the process of adding, so we'll give them three to four minutes. We'll wait for a steady solid green light. okay so one is connected now waiting for the others
38:00
Speaker 1
The next one is blue. And the third one is blue. Okay. So, showing everything offline. Okay, close the app.
41:00
Speaker 2
Okay. And that can let us connect it as well. Alright, so we'll check them in the Den's app if they are showing connected and online. And go to node section and check if it shows all the three child nodes, that we just added. You can also, same thing, you can force close the app to refresh it and open it again.
41:00
Speaker 1
I'm, I'm, I'm going to, network administration. Just something different. Going to, notes. It's showing three of them online now. So do I unplug the three right now? Unplug, I'm unplugging the three child nodes right now.
42:00
Speaker 2
okay all right. So those are the three that we just added. We're now going to unplug these three child nodes and before we remove the five child nodes, let's restart your main paired node next. Restart is we're going to turn it off. You may use the switch off button at the bottom, then give it 10 s and turn it back on. Yes. Yes. And plug first the three child nodes. Okay.
42:00
Speaker 1
OK, the three child nodes are unplugged. So, I now have five. OK. I'll just unplug it. OK. I plugged it in. It's blue right away.
43:00
Speaker 2
and let's restart okay so you have five notes there let's restart the main parent node to turn it off yes that's fine unplug the main parent node give it 10 seconds and plug it back in And after you plug in back the main parent node, it will show a solid blue light right away. But it will blink blue next. And let's wait for a steady solid blue. Okay. [silence] Alright. [silence] It's restarting. [silence] Waiting for a steady solid blue. All right, so it's online connected. We're going to move your child node one at a time. We'll start with the first child node that is nearest from the main node. You now move the first child node nearest from the main. And after we have move and plug in the first child node, we will wait for it to go through blinking blue, blinking red, and will wait for solid blue. We will then check this child node signal.
43:00
Speaker 1
Okay, again. So while we're waiting on this, how come this happens? How come over time that this can happen over again? [silence]
46:00
Speaker 2
Okay. So, okay, the status light. What should I expect from the status light when I'm booting it for the first time? [silence] Yeah. The first time. So, it'll show blue light right away? Then blinking blue, flashing red. [silence] We wait for the steady solid blue. [silence] Okay. [silence] Okay. [silence] Sorry, I'm just checking this again. [silence] Okay. This session has been terminated.
46:00
Speaker 1
So how can I avoid this in the future? So is there any, cause I've tried to restart it. Is Is Is there something I could do to to reset the parent node or How will I be notified that something has changed?
47:00
Speaker 2
Fine. and this model is actually included. that could be the reason why it-- child notes are messed up. it signal because there was an update on the main parent note. [silence] You will know if the main parent node will be unable to recover, like it will show red light and not blue. and if it issue persist after this child has reset and reconfigure and check the signal strength, if child randomly again disconnect, my other recommendation is some might something to do with the main parent.
47:00
Speaker 1
Okay. All right. Thank you for that. It's blue now. The first node is blue. Okay. so Okay. Now it's it's just stuck again. Or you aren't connected to your internet. Gives me a
48:00
Speaker 2
Node yes, you may try to reset the main parent node back to factory settings. And start setting up like have a fresh start. So that would be the next option. All right. Okay, we will check its connection on the linksys app. Let's see if it shows now online. Make sure smart phone is connected to the WiFi. You may also like to re-connect WiFi.
48:00
Speaker 1
Okay, so I'm disconnecting my phone from the Wi-Fi. And now, waiting 10 seconds. And then I'm going to connect my phone to the Wi-Fi. It's connected. Okay. Now, it's connected. So I have one parent and one child now. Signal strength negative 90 or 79 DBM.
49:00
Speaker 2
Wiggling off and on Wi-Fi in your smartphone. First connect to that child node where where you're near at, then open the link 4868. Yeah. Yes, please? All right, and we will open next. And select the first child node, may have the signal strength, the negative dBM number. Is, is this, let me double check it, 79 dBM actually far? Is this used to work fine on this location?
49:00
Speaker 1
Yeah. So my, and I've gone through this with other people, uh, you know, again, we've had this product for probably six years. We upgraded three years ago to this product from you guys. And then, I've had other people, I, I've explained that I've had a node. We have a house where the router node, we have then, a distance of 120 feet, at least maybe 150, to our home. This is our guest house, our home. And then, I put a node, the one that we just plugged in, is outside, outside.
50:00
Speaker 2
to get the estimated distance between this first child node to main parent node.[silence]
50:00
Speaker 1
you in the wheel well of a trailer so it's protected from all the weather Sun and it's outside and it is probably 60 feet away Wi-Fi settings. So I'm going to the Wi-Fi settings. Open that and my name. Okay. Advanced Wi-Fi settings. I've got advanced Wi-Fi settings. And then I've got security type. Okay. Channel minder. Got it. And I've got to go.
51:00
Speaker 2
All right. Got it. We'll try to improve this child node signal strength before moving the next child node. Going back to the Lin Kus app. Let's go to Wi-Fi settings. And yes, advanced Wi-Fi settings. Next. Chanal finder, select it. Chanal finder. And then let's All right, we'll give it time to finish scanning the channel. It, it will find a less congested channel for your node. [silence]
51:00
Speaker 1
it's still maybe only 60% through. Okay?
54:00
Speaker 2
Okay. So do we the channel finder let's give it for the minute more.
54:00
Speaker 1
Okay, it says done. Network, my 57ed network administration, there. Okay? So when you, I, I lost you there. So you're saying, so I'm back to the main page, and I tap on the upper left, and then I go to network administration. And then I put six notes. Okay.
55:00
Speaker 2
mhm all right tap Done and let's go back to network administration page and let's select again the first child no, yeah, the first node and may have the DBM numbers again. Select your no. numbers again. It's negative 83. Alright, so I'll just take note of it and then let's . move the second child node. Just one. So we're actually moving them one at the time. Yes, you can carry it with you. Alright. Yes, that's that's okay. And after plugging in the second child node, let's observe again its light and we'll wait for a steady (.
55:00
Speaker 1
okay, I'm plugging it in okay I have, so the first one we plugged in I have as the last four numbers, six, nine, 15, trailer and then this one I just put Kathy, so this one is 688 Kathy the second one again we're probably 60 feet away again from the last one that we plugged in
58:00
Speaker 2
All right, and let's wait for it to go through blinking and we'll wait for solid blue. And may I know where this second child node located, what part of your house? Okay. All right, thank you. We're now waiting for it to go online and we will check its signal strength as well. Okay.
58:00
Speaker 1
just blinking red it's all blue [ silence ]
59:00
Speaker 2
All right, let's wait for it to turn solid blue. So, we'll go back to your link sys app and let's check the connection of this second child node and its signal strength.
59:00
Speaker 1
Okay, it's red now it's back to blue. Okay. Okay, so yes, it's showing up as a node. Network strength is today. three dots. Okay, so I'm going to network administration, tapping, going to nodes, tapping. It is still showing. I'm tapping it, it's showing signal strength three dots.
60:00
Speaker 2
okay, that's that's all right. it's normal light behavior. and the signal strengths. I think it's just thinking or sinking. so we're going to tap network administration again, select nodes, then this second node, and check the signal strength. it might still think So three dots, I see. So we're just gonna
60:00
Speaker 1
Do you want me to plug in the third one? The third out mode, okay. I'm plugging it in now. So it's solid blue. Okay, so I closed closed it. Now I'm opening it again.
61:00
Speaker 2
Let's move the third note to show it signal strength. Let's move the third node. It's still, there's a delay on the indicators on the app. So I was just going to move the third child node. Yes, please. Yes, please. okay. All right and while waiting for this third child node, try to force close your link sys app again, then open it and check again the second node signal strength.
61:00
Speaker 1
And I'm going to go into network, going to nodes, and the second one is still showing three dots. Uh-huh. Let me walk over to that and the third child node is red, blinking red. It says spare. It is, as far as feet from the other one.
62:00
Speaker 2
Okay. Yes, and. three dots. So just give it some time. This actually should be connecting to the node that's nearest to it. It might be still syncing on the app. And going back to the third child node, is it blinking blue still or blinking red? Blinking red. Okay, it's still connecting. And this third child, no, where is it located in which part of your house? Okay, thank you.
62:00
Speaker 1
You're down, I think. Okay, so set up a connect, period. Okay. The third node is now, blue. Okay, two Blue dot is over there, tracker, three Network administration network, nodes, node is not showing connecting, connecting connecting connecting [silence]
63:00
Speaker 2
Okay. All right. And let's also check it on the app if it shows connected, online.
63:00
Speaker 1
Oh, it's now flashing dark blue. Okay, it's steady solid blue now. So I'll go back to network administration, notes. Still showing offline. Okay, I'm going back. And then exit out, exit out. Network administration. Tapping nodes. It's still showing just parent and two child, not the third.
64:00
Speaker 2
Oh, right. Still, you can't? Not yet. Okay. We'll wait for a steady solid blue. Uh-huh. Not connecting. So we can try again tab Network Administration to refresh the page and then select again the nodes. [silence] The second child, the one that we just added. Can we select it and check if it's.
64:00
Speaker 1
Yeah. No, it's saying, the one on the bottom is saying 688, which is it's not 829, so I don't know why it's showing you it's not matching. It's the one the second, so the first one is trailer, the second one we plugged in is cathode, but now it's living, it's showing it with a different serial number, so I don't know why.
66:00
Speaker 2
Now, in node, can we can actually match it with a serial number at the bottom? The search, okay. On the actual node on the actual node that we just checked. This is the third child node, right, located at spare? Or is it the cafe? Um hm. Um hm. Um hm. Um hm. Um hm. Um hm. Um hm. Um hm. Um hm. Um hm.
66:00
Speaker 1
And it does not match the serial number on the app. Oh, and that second one, Kathy. Yes. So I am going to note.
67:00
Speaker 2
Can we check on the actual know the solid blue, which one is correct? You can check the actual node itself, serial number, so that you can correct or rename it. So right now we're at the third child node, right spare. I check at the bottom of that node. And once you've got the last five digits of its serial number, then select the node in the app, then match the five digits of its serial number. Yes.
67:00
Speaker 1
Well that's the one it's not matching the serial number that I have in my app shows 7295 and the serial number on the bottom of this is 06688 it's not even do you want me to go through the spare one and you want me to see it okay.
68:00
Speaker 2
one that shows a leaving. Can we check its serial number? And can we check the other node and the app if it shows other match serial number? Yes.
68:00
Speaker 1
Okay. Spain, showed serial number ending in 17 two.
69:00