V2 Rubric Detail — c0bccb5c-719b-11f1-8…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may please have your devices's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Ice How can I help you? Is I'm sorry to hear about your issue. Our technical experts are here to help you get your devices back online. Can you please provide me with your devices's serial number and the symptom of the problem?

that sound. May I have the serial number of your links this router? All right. Let me verify again. The serial number is 50 D for David, 10 M for Mike, 26 C for Charlie, 26757. That's correct? All right. Uh how many, uh links this product you have Sir? Only one. So

you this link is product you have for it's model MX 2000 and and it shows here that it's a bundle product or when it was sold so are you sure you only have one MX a 2000 all right all right so there are three of them all right so there are three uh units uh nodes and they are all model mx 2000. all right uh so you you said that you just bought it uh when did you order this product the day uh when did you

Do you order it? The date of order. Do you have the receipt or invoice? Because we need to validate the warranty of your links is product. Because our system shows that this product was already ship on 2024 and you just say that you just got this today. So we wanna know or when did you order these products? [silence] [silence] Don't worry, it's just for documentation. We're just asking because it's part of our.

All right. Okay, uh, so, we're going to set up your router since you just got it today. Uh, before we set it up, sir, I'm going to need your information, uh, what's your name, sir? Michael and your last name, Michael? Burken. Can you spell your last name? Can you spell your last name, Michael? So that we don't get it incorrectly.

All right, Michael Perkins, thank you. And may I have your email address, Michael? So it's meepeya2716@Gmail. All right. And who's your internet... Thank you.

Verizon. Mike, since you have three nodes or Linksys products, are they all gathered in one place, specifically near your? All right. All right. So I need you, Mike, to plug one of the nodes to your Verizon modem. One of them should be plugged in. Okay, that's good. All right. Now, they are, the three Linksys products are all turned on, right? Okay. You've already plugged them to a power outlet. Okay, we need to plug the other two so that we can set them up all together. [silence]

Just plug the other two nodes onto power outlet. We only need one of your Linksys product to be plugged into your Verizon modem. The other two only the power cord adapter. Right. So let's label your three Linksys products. The Linksys product that is connected to your Verizon modem through a cable, we'll call that as the parent node. [silence]

right and now uh just uh think of it yeah just technically think of it as a parent node the the link sys router that is connected to your verizon modem um that is your parent node okay okay and then the other two because they are wirelessly or they're not connected to your verizon modem uh they're only connected to a power outlet. We will call that two link sys router as child node. Okay? and though all right so you have one parent node and two child nodes. Now I want you to tell me Mike what's the status of their l.e.d. The color of their light.

purple okay I need to get a specific is it solid or blinking so the two are blinking purple or the three of them okay that's good blinking uh that's fine because because you just plug it on all right so let's just wait for the light to stabilize because you just plugged your children to a power outlet so they're still booting up so let's just wait

We need your children to have a solid purple or magenta light, just like your parents know. All right, that's good. Okay, that's good. Now, Michael, I want to ask you, do you have a Linksys app on your phone? Have you installed? The Linksys app, okay? That's good. Now, on your Linksys app, I need you to open the Linksys app and then set up, select setup a new [silence]

Wi-Fi network. Mesh, prow, Valve Mesh Router, select that, Valve, mill. Yes. Yes. If it asks you to enable your Bluetooth, enable your Bluetooth. So follow the instruction on the app. Okay, just proceed. Yes, proceed. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]

Okay, that's good. Okay, so let's just wait and if your app is checking for your internet connection. So once your app detects an internet connection from your Verizon modem, then your. The next step will be creating a Wi-Fi name for your router. Mhm. It's connected, that's good. Uh what's the next uh should be creating a custom Wi-Fi name for your router.

what does it say? okay okay okay okay okay okay okay um let's check first on your phone uh can you first uh go to your phone wifi settings go to your phone wifi settings and then uh connect to the default wifi name of your parent node. okay uh check first your parent node the one that's connected to your uh virgin modem your parent node at the bottom of it uh there is a label and it says vmax X x and then there is a number uh the last number of it would either be four six or eight uh check that what does your node say right at the back there

There is a product label sticker at the bottom of it and it's indicated there, the default Wi-Fi name of your parent node. Uh, look under your parent node's product label sticker. Look for the Wi-Fi name. Yes, but you need to check your parent node because you have three links product, uh, and it could be a vowel setup. They have different numbers for your three links products. So you need to check. So check what's the Wi-Fi name below the line. So check what's the Wi-Fi name of your parent node. Okay. So, check what's the Wi-Fi name.

There's a specific number for that Wi-Fi name. Okay, one eight, alright. Okay, then go back to your phone, on the Wi-Fi settings, connect to that, that same Wi-Fi name, developer setup, the specific number it indicates, connect to it. put in a password, the password is also indicated on your parent node at the bottom of it.

Okay. Now go back to your Linksys app, the one that you have open on your phone. Okay, yes. It will load first because you just connected to your parent node wireless names. So just let it run the app because it's still loading.

All right I need you uh okay I need you Mike to close your Linksys app first I need you to close your Linksys app close it yes and then open it again because I think uh your your you need to refresh your Linksys app so close it and then open it again uh let's start from the very beginning yes setup yes.

Is it connected or is it still checking for internet? [long silence] All right, so it's okay. Since we cannot move on from your Linksys app, we'll do the quickest method which is the Wi-Fi press method, okay? It's the quickest way to set up your Linksys product. We don't need to use the app. So, here's what you're going to do, Mike. Can you check first if all your Linksys product, the parent node and child nodes are still showing a solid purple or magenta light. Okay, that's good. Okay, that's good. Now, I want you, Mike, to press on the parent node.

So, Press release, press release, five times, and then let go. Okay. Okay, that's fine. So just wait for its light to stabilize. Once your parent node is configured, its light will turn solid blue. Sure.

Yes. When you connect your parent node, when you connect your parent node to your Verizon modem, you have to make sure that the cable, the port you select, is the one that has a yellow label, the internet port. You didn't put it to one of the Ethernet, the Ethernet port. Okay. I think that's the reason why your app could not find your node. So, let's try to, yeah, let's try it again. Let's unplug the cable and plug it to the correct port, the internet, the one with a yellow, yes, the yellow label. All right. And then

Let's try to open again your links this up. Let's see if it will work this time. Open your links up again. So, your parent node is showing a solid red light now or blinking with? Okay. Let's do a reset on your parent node. Press and hold the reset button on your parent node. Yeah. Press and hold. So, hold on it. Once you see that the light on your parent node is off, you can let go or release or holding the reset button. Okay. So, press and hold. Is it a solid purple?

okay, that's good, now, open your links up. Again, let's see if we could connect. And just follow the yes, because there are a lot of ports on your router, um, one internet and four ethernet ports. All right. Now, just follow the guidelines on the app, set up a new Wi-Fi, velop and mesh water. Until you reach the step where it is checking for internet.

Right. So long as it's still checking for internet, then that's already a good sign, unless it says no internet connection detected. Check on your parent node if its light is blinking. So it didn't blink. And your linkstock is still checking for internet.

does it say yeah does shake it or

and you will notice its flight will start to blink the parent node led will start to blink. Okay, that's good. and check on your child node because they're near your parent node. [silence] solid what color? blue or purple? okay, uh, check your child node they should start blinking also. are your child nodes near your parent node? Yeah. If you only, if you only have one power outlet next to your printer, then just plug in one of the child nodes first.

The reason why we need to place your child nodes beside your parent node is so that your parent node could detect them quickly and could add them. So you only need to plug your child nodes to a power outlet and make sure that they are near your parent nodes.

Okay. Okay. So let's just wait for your child nodes light to turn solid purple or Magenta. because, because right now, since you have unplug them and plug them back in, there light should start blinking first uh, which means they are still turning up. Okay. That's good. Okay. That's good. Let's just wait. So your parent node is now. Okay. That's good. Your parent node is already successfully configured. It's already connected and online. So we have already set up your parent node. So it's good already. We just need to add your to child nodes to your parent node. But we have to wait for their light to stay solid or [silence]

[silence]

Okay, that's good. So we'll just have to wait for your two child nodes to turn solid blue. This one, let's just wait because they're still trying to communicate. Yeah, they're still communicating. So we'll just wait. hopefully they will all turn solid blue. Yeah, it should take a 4 to 6 minutes adding a child node. So it might take a while because you have two child nodes. So your parent node are adding them one by one.

pardon uh this uh links water you have since it's model mx2000 it has a three year warranty status so since you said you got it uh you ordered it uh 2026 then it should be still in warranty period for three years up to 2029 so that's uh normal because uh it's It's normal because...

as I mentioned, okay, that's good. So it means that child node is already successfully configured as a child node to your parent node. So that's also connected and online. Okay, that's fine. because it's normal for the light to change because you have to know that your nodes relies heavily on your internet connection. And you know our internet connection sometimes it will have buffer, sometimes there's an interruption or interference. So their your nodes will change their lights, but you don't have to worry because once your child node turns solid blue, it's already connected or configured as a child node. So they will go back to a solid. you don't have to worry.

Yes. They're so long are still within the range of your uh parent node. So actually once your two child nodes get a solid blue you can real place them to where you want to place them and once you place them to that area like upstairs or downstairs. You just have to wait for the two child nodes light to turn back to a solid blue.

Mhm. Now, uh, this is uh, what's going going to happen, Mike. If you have a device, is so if you're upst upst upst upst upst upstairs and there's the child node one there, then your device will connect to that child node one automatically it will connect because it will get the a Wi-Fi connection from that child node one. Now if you go downstairs, uh, bring your device, your iPad, and there's the child node number two downstairs, then it will connect to that child node two. Yes, it will do that automatically because

your Linksys product is a mesh system, which means wherever you are in your home, once your device is near to a particular node, if it's near to a child node 1 or child node 2, it will connect to that automatically to that child node. So, your device will have an internet connection is connected to your Wi-Fi seamlessly, wherever you are in your home.

already set up your linksystems product the parent node. So you will have to connect your device to the Wi-Fi name of your parent node, the one that links is uh or printed out, the the original Wi-Fi name of your parent node. That's the Wi-Fi name you will connect. Uh it will no longer be the Verizon Wi-Fi network. It will be the Wi-Fi network name of your linksys, the parent node. Because we have set up uh your new Wi-Fi network, which is the parent node. So your devices will have to connect to the Wi-Fi name of your parent node.

No. No, it will not interfere because if your devices are already connected to your Verizon network, they will still connect to that. Unless you change your connection, you connect to your Linksys Wi-Fi network. So, actually, you have two Wi-Fi networks. One is the one we set up your Linksys Wi-Fi name. And the other is your original Wi-Fi network name from your Internet provider Verizon. Right? So, if your two third nodes are already solid blue, you can relocate them to where you want to place your nodes. You can place on any of the four ports that you can use more. If you are comfortable on that. O. O. K. O. O. K. do you need help configuring? Yes. sure, thank you.

Okay, that's good. So they're already connected and online. Mike, you can relocate them to where you want to place them. You can place them upstairs, downstairs, as long as they're within the area of your parent node. All right, so that is it. It's my pleasure to assist you. And I'm glad I can. Yeah. I'm glad I can help. So thank you, uh, Mike. Uh, that is all. setting up your, node. If you have any other, uh, issues with your nodes, uh, you can always call us back again. I'll provide you your ticket number so that you have a reference. Your ticket number is L for Lima, T for Tango, S for Sam.

00135008 you're welcome mark and thank you for calling Lincs once again this is us take it mate have a great one and good bye