Speaker 1
[silence] I've been having some problems with the internet and the internet people say that it's the their router and I had a node system like they did and I don't use it anymore. Um so I was coming I came over to replace the nodes with mine and I'm trying to do that and it's not finding my nodes because I it was I said I was starting to set it up like a new new system for for everything. I'm so I was wondering if you could help me with that as said if it's been a find there to call you guys.
00:00
Speaker 2
Hi, so email, but we wanna make sure that you're able to connect to enjoy your, your devices connected to the internet. Uh, uh, hi. Actually you, uh, your Linux device already has the internet. However, uh, before we re, relocate your, note, uh, we wanna make sure that, uh, you can change your, your Wi-Fi., uh, your, uh, um, password. Mhm. Mhm. Alright, so, so just to make sure I, I got it right, um, you're trying to set up your, um, um, your, uh, router and you can't seem to find the child mode when you're, trying to add it to the network.
01:00
Speaker 1
Uh, yeah, replace some. Ryan may. Yep, and may like the month. Mine is ryan.may11@gmail.com. C is in toy.
02:00
Speaker 2
I see. Allrighty so let me just run some uh verification with you first in order for me to proceed further. Okay. So uh let me just create a quick record here. So I will be asking you few questions about yourself and about the Linux device. Okay? So let's start with your full name. Ryan. Basketball. Okay. Can you try instead? Maybec. How about your email address? Lyncon. That's Rlyncon Oh, it's. What's after or? Tennis.
02:00
Speaker 1
We may. 11. Yeah. So, it's a node net.
03:00
Speaker 2
[KEEP_UNCERTAIN] browser error showing there connection is not close alright okay 11 G.Gmail right uh but okay so more and um also let me verify your phone number it's uh 3072146916 okay alright so now sir can you provide me the model number um excuse me the model number and the serial number of your Linksys router yes sir um can you provide me the the the details sir and I can try to pull up and see exactly what's going on your end to see if there's another issue but name and password seem to be correct at this point
03:00
Speaker 1
of theirs or the one that I'm replacing it with yeah you want the one that I'm replacing it with or do you want behind that I know we're good the one that I'm replacing it that's so it is uh fill you up okay phone number n is two zero Jason two zero Mike
04:00
Speaker 2
the serial number and model of the main one the main the main router sir the one that you're replacing it with. No options there to continue to the linked website. So you have a picture there of your phone right there's a picture of a phone and of your phone right just double double tap the picture. Oh! You can just double tap the picture.
04:00
Speaker 1
at, adam, two, seven, two, seven, nine. Jason. Yep. Two, zero. No. So it's the two, zero, J, two, zero, Mike. Three. Kat. Adam.
05:00
Speaker 2
0:09 I'm sorry sir uh 0:11 uh you were cutting out out for 0:14 uh a brief moment so uh i wasn't able to uh get uh after two zero the first number two zero what's after that? Yeah, zero four JE, five. Okay, so that's two zero, yeah, two zero J two zero M two S for Sierra Alpha two seven two seven I, five. I mean I um um oh C Mh Mh.
05:00
Speaker 1
And then after Adam, it's 2779. Yes. Yes. Highline. Highline. Yeah. To the eight. The eight. Yeah. Hi. Highline. H. I. G. H. L. I. N. E. um i have three right now uh yeah
06:00
Speaker 2
Okay, yes, you're out of batteries. Oh, that's right. Okay, sir. And may I know, sir, how many nodes currently do you have? Any routers, battery, set up the device? Let's see. So, based here on the serial number you've provided me, you've got a wh 03 bans stainless router with three nodes? You can just be there as you can see the white. So, the model number of your router is wh, 03. Okay, sir. So, here's the thing, I've checked here and it shows that your device is already... part of our End-of-Life devices, which means we no longer manufacture this one and update its firmware. Also, uh looking at here, the device is already out of warranty since uh 2024. Um unfortunately, sir, for out of warranty devices, we no longer provide a free troubleshooting assistance over the phone. However, uh we do have an ongoing support through our paid connect service for one time fee of 30 I mean $15, which you might want to consider, but if you don't want to opt-in with a paid connect service, I can send you an email for the troubleshooting steps that you can perform, also with the steps that um different ways you know to add the the child node to configure your router. So technically, since you are reconfigureing, so, um, I just want to understand, sir, you want to replace your main router, right, with one of the node?
07:00
Speaker 1
Yeah, they had a mesh system, and the internet company, they've had problems with their internet, and so they say that the mesh side is fine, and it's the mesh system that they had. So I was going to replace their mesh system with the mesh system I had that was in storage. And, and just to keep going. And so I was just, I was trying to replace the node, and it was saying that it couldn't find it, and I didn't know if I had to replace the node or if I had to start a whole new system.
09:00
Speaker 2
hello uh huh what I was will was where you spring your package yes sure no there you know I'm well um I can send you an email check for the instructions if you want for installing the mesh system it also includes um YouTube videos with the links as on how you and reconfigure your router and set it up. if you want. All right, sir. So, in case that you change your mind, you can give us a call back, then you may proceed with the paid can service. But you can try the set first 'cause it's actually so easy if you're going to reconfigure it. Uh, you first need to ensure that all your your all your routers are or all the nodes are, um, reset. I mean, you need to reset all those nodes for you to set up the main one. And, uh, there's one way, uh, of adding or reconfiguring the the router without using the LIS app and it will be included on the email. That's what we call the five press method. So by pressing the so once the router or the the node is on purple, lift, press, and hold the reset button. And once it turns on yellow, release it.
09:00
Speaker 1
Amongst that. Nope. OK.
11:00
Speaker 2
So, for example, if you're going to set up your main one or switch to the wii or the laptop, you need to ensure that it's resettened and um once it's it shows purple light or a pinkish shade light, you can perform the 5 press method on the parent Nod for it to configure and go online. But anyway, it will be included in the email sir, I'll be sending it to you right after this call. Yes. Admin password and router passkey. All right. So um is there anything else sir that you would like me to um provide you or um anything else you would like me to address? Okay. Got it. All right sir, so thank you so much for calling a that would bill for me now. I'll be sending the email to you right after this call. All right sir. Thank you so much. Have a great day.
11:00