Speaker 2
Welcome to links this support. To ensure, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
[silence] yes, about an hour and a half now to resolve the problem. is showing like a Magenta color, which apparently is not normal for the type of router I have. And so I was told to go online under the router settings connectivity tab to make sure that the WAN number is showing up there under internet settings, but it's not. I manually put in the MAC address because it wasn't cloning it. And it's still not. I recycled the router. I, you know, several times you know disconnect it from the power string for over 10 to 30 when I have it connected back it still the same yellow way any help here.
01:00
Speaker 2
Salt Fern Store.
01:00
Speaker 1
like connected reconnected nothing is putting back that my number on the internet settings so I just want to make sure I have internet so that I can work cuz I work from home um yeah I've done 15,000 resets by now yes by disconnecting the plug on the router as well as the modem doing both I did you know pushing the reset button in the back for 15 seconds um like everything that I was told I've done so far
02:00
Speaker 2
Do call, Joey's experience this issue. Ma'am, if I may ask, by the way, did you reset your Linx's router? Yeah, but how did you perform the reset? Okay. All right. Uh, hier is is a proper expectation ma'am whenever you're going to reset your router the device would show purple light or magenta meaning to say it's in a setup mode so what you have done so far is um actually a different problem shooting because supposed to be all you need to do is you're just gonna add the node so that it will automatically connect to your network yeah you just need to set up the router ma'am so that it will automatically connect to your network can you confirm to me what's the serial number for your device please is the device that you have.
02:00
Speaker 1
Yes. Yes. I just want the magenta color to turn to blue again. I'm sorry. What? Oh, spectrum. Yes. Yeah. with this problem. Yeah. Majin Mamudi Mamudi M-a-h-n o-o-d-y I-m-a-n 2000 underscore U.S. at yahoo.com
04:00
Speaker 2
model number MR 9000 may know who's your Internet service provider meals and knows your inner service provider okay hold on is this the first time you call Linksys okay let me create first a record before we proceed may know your first name and last name please I'm sorry what's your last name how about email address [ silence ] Let me create just a record for you. Give me two minutes. All right, so I've always able to create a record for you in the system. However, based in your records here, the warranty of your product has already been expired and just to set proper expectation.
04:00
Speaker 1
I'll do the email, but I thought it was set up because I mean, I'm seeing it online. It says device router internet. I mean, it's working. So what is, why would I not be? Yes, that is correct.
06:00
Speaker 2
that we no longer provide free technical assistance for out of warranty devices. However, if you insist, we can still provide you one-time phone support lasting only for 60 minutes, but there would be a fee for that, and that's $15. If by chance you don't want to pay $15, it's okay. We still have a free option for you, wherein I can send you an email on where or what to do so that you can set up your device. You don't need to make other changes in the router. You just need to set up the device. That's through email. But which one do you prefer? The router that you have, ma'am, uh shows magenta light, correct? Okay. Magenta is still.
06:00
Speaker 1
Okay. I just, sorry, sorry, before you, before you leave, because I did have, I did get a new router today and because everything was set up and until today my, my router was showing blue light. So, I did get a new modem because my modem wasn't working properly and that's the new part and after that my router's showing magenta. So, is that what it would need to be connected to the modest? Okay.
07:00
Speaker 2
in a setup mode. It's waiting to be set up so that it will connect directly to an internet or to your network. So by uh, uh, since I'm going to send to you an email, you can just follow the steps. Ma'am, you're actually already in the web interface, but there are just some portion that you need to click so that you can uh set up the whole system so it will turn blue. Okay, so since you want go ahead. Mm-mm. I see. Mm. Uh, yes, ma'am. Uh, device since you go you
07:00
Speaker 1
Got it. Got it. Okay. Yeah. Okay, and then you said that's just telling me what to do. Okay, thank you so much. Appreciate it.
08:00
Speaker 2
You gotta have a new setup modem, you need to set up it again from the beginning. So resetting it up. Okay, let me confirm again your email address if I got it correctly, so you can receive the troubleshooting guide, that's IMA FY2023_us.ayX.com. Okay, perfect. Now ma'am, give me uh three minutes after our call, you can just refresh your email, okay? Sorry, uh, after our call, you just refresh your email so that you can follow the instructions so you can set up your device. Okay, you're welcome ma'am. You have a nice day ahead. Bye bye.
08:00