V2 Rubric Detail — c2ee1908-64da-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register link.www.shshshshshshshshshshshshshshshshsh which is Pankko-Kcakom. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. To hear these options again,

Press eight. Sorry, that's not an available option. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available. please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support option may be available depending on the issue. Hi, thank you for calling Linksys technical support. This is Rio. How can I assist you today?

Yes, sir. Yes, sir. I'll just confirm, sir. Is this the first time you are going to connect the links is, or it was working fine before. So you recently purchased this device. Okay. by means of no light at the top of the device, is that correct? Can I know what's the serial number for this device, please?

[mumble] Sorry, is this the serial number you provided to me, sir? [mumble] Serial number [mumble] is located at the bottom of the [mumble] device. There is a sticker there. You'll not be able to see it there.

Sir if I may ask where did you purchase this device and when did you purchase it? [silence] Okay. [silence] EA-8300. [silence] All right. [silence] Um, [silence] hold on. [silence] EA-8300. [silence] EA-8300. [silence]

For the EA8300, sir, that you have there, will there be any light showing there, like white or blue, somehow? Or no. Is the, can you double check for me at the back? There are ports there. Can you check for me if there are light showing in the ports at the back? Okay. Right. So, for the device that you have there, sir, this is an old router, meaning to say this is, uh, different routers from other routers that we have right now that will show lights, maybe, or, like, blinking lights or lights that is consistent, or the LED lights that we've got at the top. But this one here, sir, is different, meaning to say, this one doesn't really have a light indicator on the top. However, if the ports are showing lights, then it is, uh, turning on. And for us to set up the device,

All right before we proceed sir let me let me create first record for you in the system. May I have your first name and last name sorry uh can you spell it out for me please and then. What About last name sir? Yes. How about first name and email address

got it lastly sir who's your internet service provider air if I could check the physical condition there did you put the ethernet cable wire through the internet port the yellow port yep and how many ethernet cable connected at the back of the device okay

And this is connected to your modem, right, in the internet port also. Okay. that allows device. Okay. Well, whenever you are going to hook it up, sir, it does not mean that it has already an internet. You need to set it up first. You need to go to the website for for you to log in and create your log in credential there. Were you able to do that before? Yes, you're going to put a router password so you can log into the Linksys account.

And then where you. Go ahead. Well, linksys.com is not working anymore sir uh let me just double check. Can you try can you try uh can you try to check what's the device you're using to visit linksys smartwifi? Are you using phone or computer? Okay. Can you try to check for me sir if you are connected to the linkyssmartwifi your computer? Can you try to go to your settings and wi-fi?

Perfect. Now, you need to use the, uh, default IP address of Linksys, try to open a web browser, and then put the IP address one nine two, dot one six eight, dot one, dot one. That's one nine two, dot one six eight, dot one, dot one.

Sorry what does it show? All right. so do you still have a copy of the receipt of your device when you purchased it? Yes sir. router password Router password is different from Wi-Fi password. You can try the default, one admin a d m i n. [silence]

Did you somehow change the router passwords sir? Did you create it in router passwords? Can you try? Can you try?

You did not change the router password before, sir? You were not able to locate router password, sir? Uh, you've created sir, something that you've created before.

Okay. Alright. So, so here's the thing, sir. For the router that you have there, go ahead. No, sir. It just needs to use the router password. Email and password won't work. We don't have any more remote access. No. So, if by chance that the default admin password will not accept it, then you need to reset again the device and then that time, so we can set up again and create a router password. [silence] Sir before we proceed by the way um I know that you just recently purchased the device, however, in the system. [silence] Yes, sir if b Destiny that all the password that you've input there voil continue us or won't accept it. Sir. You just gonna reset the router before we reset sir.

let me just provide you information, okay? I know you just recently purchased the device, but I just want to set proper expectation that your device is part of our oldest router, meaning to say, this device is already been out of warranty. So, for us to continue troubleshooting later on, I will ask a copy of your receipt so we can validate the warranty. But then again, right now, I can help you out, okay? So, I'll send you an email later. Yes, sir. It's part of the oldest router that we have. E.A. series. Oh, they they might sell this to you, sir, because this is uh, last stock or an old stock, sir.

You might try to ask for a refund and purchase other device, not the EA series. Yes, that's an EA830. That's the model number of your device. If you want to have an upgraded device that is in warranty, you can check the model number MX6200. That's the newest device. Correct. Okay. Great. So are here, try to reset the router. Press the reset button for 20 seconds. At the back of the device, there is a reset button.

reset button. there's a red button there, sir.

How is it right now, sir? Before you reset... no, sir, before you reset the device, just wait for the device to be...

Wait for it for 3 minutes. All right. You can try to reset the router sir. Hold and press the reset button for 20 seconds. Sorry. Is the routers are connected [silence]

to an extended connection, or to the wall. Like an extension cord?

Is there a light already showing, sir? How about at the back of the router, uh, the ports. Okay. Try to hold and press the reset button for 20 seconds. Is this connected to a power strip or wall mounted? Your router. Okay. It's a power strip. That's why it's the device is turning off, rebooting.

[silence] Can you try to use your computer and connect it first to the Linksys wifi name? [silence] And then just open a browser.

yes, IP address, 192.168.1.1. That's the Setup Browser. Sure, Go ahead. Yes, sir. [silence]

Yeah. No. [ silence ] It's okay, sir. Because you don't have any updates [ silence ] with your firmware. [ silence ] You're in an old firmware. [ silence ] The default firmware.

it's MX6200ster, OK.

yeah yeah you can change the Wi-Fi name and the password sir

It's up to you, sir. Make sure you save the password, sir, so that you'll be able to connect your devices.

No sir. [silence] Yes sir, we don't use space.

Okay, so sir, the router password is your login credentials if you're going to check your router settings. You can, you can create a router password so you can log in to the LinkSys account. So router password and Wi-Fi password is different.

No sir. You don't need to they will not ask you a username. It's they will ask you login using router access or router password.

It's up to you, Sir? Just router. Yeah, Sir. Yeah, you can save it. We're almost done. No need, Sir. No need to look. No need to create. No, thanks. [silence] Yes, Sir.

You're in the dashboard, sir. Sorry, go ahead. You're seeing something. No, sir. Do you have an option there, or do you have an option, like finished setup, or do you want setup? No done setup, sir. Is there an option there, done setup. But do you see there. Already.

that, that it does have an internet now. Okay. Can you try, uh-huh. uh, can you try to search? To, to open a browser, and then search any uh, any site that you are using that requires internet. Okay, uh, can you try to go to youtube? Uh, open Youtube, sir. hmm? what about? Well, it should be sir, because uh, you're paying for your internet and your router should uh, work fine.

Play some video, sir. (Yes, sir) Play any video so we can check if it's working. [silence]

don't Hear me? It's not playing sir or the volume is just muted but the video is playing so is the uh can you tell me what do you see there in the YouTube? Okay, all right. So no issues with the Wi-Fi. it's loading now sir.

black where sir is it in the top surface of the device is that what you're referring to? Oh it's okay sir that's already the feature of the router sir you won't be able to identify that because that is an old router model. You can connect your other device to the Wi-Fi.

Yes, sir. You need to connect first your your printer to the Wi-Fi sir so that it will print. I'm sorry, sir. What's the brand of your printer? Oh, for that sir, you need to contact HP sir so they can assist you connecting it to your Wi-Fi because you have already Wi-Fi and internet.

Yep. You have Wi-Fi. Do you have a phone that you can connect to the Wi-Fi? Try to go to your phone, sir, then settings, Wi-Fi. Wi-Fi. In the Wi-Fi, sir, go to the Wi-Fi name that you've renamed earlier so that you can connect to that. Enter the password. In your phone, sir, when you go to Wi-Fi settings, Wi-Fi, select the Wi-Fi name that you've renamed.

[silence] What's the Wi-Fi name? [silence] Uh. [silence] Your your phone. Your phone is already connected to the Linksys Wi-Fi or to a different Wi-Fi. [silence] Okay. Then if by chance you don't want to connect your phone to the Linksys Wi-Fi and you just wanted to connect to your modem Wi-Fi from Xfinity, then you can ask uh the HP technical support to assist you sir step by step because we are not trained to connect printer.

We don't know the product. All right. Yes, sir. You're welcome. Now, sir, Mickey again, I've sent you an email so you can attach the copy of the receipt because if by chance no receipt will be received from us, might have made that we cannot assist you on moving forward for troubleshooting again, okay? Thank you so much, sir. You have a nice day ahead. All right. Bye-bye.