Speaker 1
My name is Tom O'Hearn. I had called earlier to set up. We were going to I'm trying to set up a lynx system with
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Speaker 2
Welcome to linkse support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksus.com. Please have your device serial number ready. For assistance press one now. For out of warranty products paid support maybe available depending on your issue. Please have your device serial number and contact information ready. If unavailable kindly call back later. For out of warranty products, paid support maybe available depending on the issue is the ocean. Hi, thank you for calling Linksys. This is Reggie and I'm going to help you today.
00:00
Speaker 1
Starlink, excuse me, Starlink. O’Hearn? Yes. Uh-huh. That’s it? Yeah. You and I talked earlier? Uh-oh, okay. Okay. So go ahead. Anyway, we went through. we’re going to go to the paid part and go that route. We’re going to proceed with, OK. Uh-huh. Right.
01:00
Speaker 2
okay, so you are Tom. Yes, you are Tom O'Hearn, and your email, sir, is ToHearn at gmail.com. No, I'm not the. I'm a different person. Okay, so let me just verify or checked. Go ahead. Mhm. Okay, so but your first card earlier, don't proceed, right? So let me just ot. So you're gonna proceed with the payment part. Hold on. So, let me just prepare my tools, sir. One to two minutes.
01:00
Speaker 1
Okay. Okay. My name's Lance Hermon. Yes. Okay, let me grab that.
02:00
Speaker 2
And of course, this call is not being recorded while we are gathering your credit card information for security purposes, okay?
02:00
Speaker 1
Okay, uh, 52185310, Yep, 5310, 46549530531 022, okay, Right. And when I talk to her before, it's $15.
03:00
Speaker 2
uh, [REDACTED_PAYMENT_DIGITS] and the two digit expiration for the month and year and your security code and again, your email address is t o h e r n at gmail.com because I'm going to send a receipt for this transaction
03:00
Speaker 1
Correct. Correct. That's one five, correct? Okay. Okay. Okay. Mm-hmm.
04:00
Speaker 2
Yeah, 15 dollars. And, you're calling from United States, right? 1 5, exactly. Okay, can you check your email sir, if you received the receipt that I just sent.
04:00
Speaker 1
so now are you on go ahead yep no that's fine no I switched from a different provider I went from Brighte to um Starlink and so um I needed to you know I switched to my old system wasn't compatible correct Starlink I have it provided by Starlink [silence]
05:00
Speaker 2
Okay, and but I sure, go ahead. May know the reason why you need to set up your linked devices again. Do you have a modem, a new modem? Bright speed to Starlight. Do you have also a, since you have a new internet service provider service? Do you have also a new model provided by Starlight?
05:00
Speaker 1
but I do have a third party here also. So, you know. Yep. [silence] So, I have, uh, I have the Starlink modem and I have five nodes. I have one new one that from uh, Skylink. It is a [silence] I think it's a six-something or other. I'd have to look at my glass here. Um, all my other ones are uh $750, and this one it says [silence]
06:00
Speaker 2
You have a third party router. So kindly describe your set up topology. What is your set up topology? So you have modem, you have wireless enabled? Is that the iPhone you are using? You are using the phone on tablet? Yeah. Yeah. Okay. [silence]
06:00
Speaker 1
The name on it is sky Link 06325. Of your links. This one. The modem. The modem from Stellar Link. What would you like on that? It is the well, it's for the standard for the model number is u t r dash 251. [ silence ]
07:00
Speaker 2
So, how many routers do you have? [silence] So, can you provide the model number of the modem again? [silence] What is the [silence] the modem? [silence] Yes. What is the model number? The model number. [silence] Okay, so the modem.
07:00
Speaker 1
correct. Yes. I have five. Yes. Okay. I have all five of them here. So what would you like first? [Silence]
08:00
Speaker 2
The model number of the modem is the UTR. 251. This modem. So modem. You have five Linksys devices in total. And then this modem and the Linksys Spear and note. Or the main router. You have three Linksys devices in total. So you have five WNHW03 kindly provide, gather all three routers on the same room and provide the model number or the serial number.
08:00
Speaker 1
This is number one. two, zero, J, one, zero, C, six, two, seven, one, two, seven, three, two. Are all under out of warranty? two, zero, J, one, zero, C, six, two, seven, one, two, six, six, zero. two, zero, J, one, zero, C.
09:00
Speaker 2
Provide a serial number. So all of your routers. Okay, let me just check. Okay, next. To that. Okay, next.
09:00
Speaker 1
267 1,257,220 JO BR 617,949 2 0 6 (silence) this is the last one and this is the newer one. and this is 60 deep 1 0 m. 13 E 0 6 3 2 5. Correct. The router is the one from Starlink and I thought I gave you that one. That's the. I'm missing that. The last note okay. What is the one? What? [silence]
10:00
Speaker 2
Okay, 6 0 D for Delta, 1 0 M for Michael, 1 3 E for Edward. 0 6 3 2 5. And what is the model number of this router? No, that's the 6 0 D. What is the model number of the 6 0 D? It's an LN? Yeah. The last node that you just provided.
11:00
Speaker 1
or that's 606 three oh yeah and 1200.
12:00
Speaker 2
my now on the bottom you can see the model number on the bottom. Is it an L N 1200? Okay. So let's just try to make this one. Okay. Let's pretend to make this L N 1200 as your parent node. Okay. So make sure grab an Ethernet cable. Connect the Ethernet cable from the modem to the internet port of the L and 1200.
12:00
Speaker 1
I do not see an Ethernet port on the 1200. I agree. Is that on it's on the bottom correct? It's in the back, isn't it? That's the power one that I've got. I do not see a port to put it in.
13:00
Speaker 2
Internet. Make sure the Ethernet cable, the wired cable is connected from the modem to the internet port of the LN-1200, the yellow port, the WAN port.
13:00
Speaker 1
No, there's nothing there. I'll send you a picture. [silence] Oh, let's see. Yeah. Okay.
14:00
Speaker 2
1200. There's a yellow. Yellow Internet port. So I will send you a message via email. Then I'll reply to this message. I just sent very uh, message. [silence]
14:00
Speaker 1
Did you receive that?
16:00
Speaker 2
It might's telling processing. So let me just refresh my tools and check if I just received. Hold on. [silence]
16:00
Speaker 1
[silence] [silence] Mm-hmm. [silence] Still there? [silence] Oh. [silence] Okay.
17:00
Speaker 2
Yes, I'm still here. I'm still waiting also for the photo. Did you actually sense that, Sir? Can you please try to do it again? I sent the message.
17:00
Speaker 1
I did [silence] [silence] oh [silence] it says ascents [silence]
18:00
Speaker 2
REPLY TO MY MESSAGE, THE THE ATTACHED PHOTO, PLEASE.
18:00
Speaker 1
Yeah. Okay. Well, I take it it is the child node, but that's what I ordered when I originally started this process because I needed to replace a child node from before. I can order a different 1200 if you want me to turn it into a router. Oh, I
19:00
Speaker 2
So, what it looks like, the device looks like a small tower. So it's a child node of your LN 1200. is it the child node? Yeah, so. Yeah, but I'm still waiting, sir, for [silence]
19:00
Speaker 1
All that. Power adapter looks like a C. Right. It's just a C. So one of my other ones you want to turn into a parent mode?
20:00
Speaker 2
The photo of the device itself so that i can verify if it's the child node of your LN1200 or it is the parent node. Okay, so the child node power adapter is a USB type C. Let's check the power adapter of the router. It's a type C type. The power adapter. What does the power adapter looks like? The power adapter type C, right? For this LN1200. Okay. Stanley grabbed one of the WHW03 to set up as a parent node. [silence] [silence] [silence] [music] [silence].
20:00
Speaker 1
Okay, I can, I've got that, alright. So, you want me to go ahead and, okay. Is the 1200 more powerful than the, than this one? Okay. All right. Okay, we're
21:00
Speaker 2
you can make the device that has a serial number, sure. The last five digits of the serial number is 12572, so we can make this one as your parent node. Okay, make sure it's connected to the modem. Yes, but then the one that you purchased is designed to connect or set up as a child node. We cannot set up your LN 1200 as a parent node because it doesn't have any ports that we can use to plug directly to the modem.
21:00
Speaker 1
hooked up and and it's powered read. correct. yeah okay they're all plugged in they're all red. you can. starting with starting with the parent one? okay. is flashing red. now it's kinda gone. Transcribed by Otter.AI
22:00
Speaker 2
Then what is the light? Okay, so for, there are four nodes. So you have four nodes, right? the 003. Plug them as to up to 3 feet apart from each other. And also from the parent node on the same room. Again then, let's proceed to reset each of the node. Press and hold the reset button for about 15 to 20 seconds. each of the node. Yeah. and then describe the light indicator while holding the reset button.
22:00
Speaker 2
ip will need keep holding onto each four now okay, so press and hold the reset button for 20 s each, and make sure that light indicators change.
23:00
Speaker 1
And what kind of a day is it in the Philippines. Ah. Yeah. I'm working on the 1200. Okay. All right. They're all reset. They all have now red lights on them except for the one. I'm still waiting on this last one.
25:00
Speaker 2
[silence] Yeah. [silence] It's currently 3:00 a.m. in the morning. Yeah but it's okay, sir. You have been me. Okay. So, the four-white-zero-zero-three erregidor solid red.
25:00
Speaker 1
[silence] You want them how many feet apart? Okay. Right. [silence]
26:00
Speaker 2
Okay. And make sure to... they are three or two feet apart from each other to avoid interference and also from the parent's node. Two or three feet apart from each other and also from the parent's node.
26:00
Speaker 1
everything is red except for my 1,200 and that's blue
27:00
Speaker 2
Okay, now let's proceed to set up your linkus mesh system since we are all ready for setup. Go to the parent node, sir. Then press release. The reset button of the parent node, five times within five seconds. Not too slow, not too fast, please. So press it.
27:00
Speaker 1
This is on the reset correct? Okay. Okay. It's orange. Yep. Okay. And so is it trying to set up all my other ones? I see.
28:00
Speaker 2
[silence] [silence] [silence] [silence] Hello. Hello, can you hear me? No. [silence]
28:00
Speaker 1
And should my other node be changing color or not? So on my other nodes, what should be happening? On my child nodes, what, we have no, bless you, the parent node is blinking orange, but my child nodes are still red. Okay. Now my parent node is green.
29:00
Speaker 2
It will automatically set up with your other nodes, it must change of colors. Blinking. One of your child node must start blinking. Okay, so let's try to keep on observing your mesh system. Is the parent node still blinking? How about earlier, sir, before you did the five press method? Did the light indicator of the parent node start to red? [silence]
29:00
Speaker 1
Sorry, all red, except for the 1,200 is blue. Now, one of them is blinking. One of the child modes is blinking red. Second one is blinking red. The 1,200 is blinking white. Blinking white. What is it? Yes. Yes.
30:00
Speaker 2
then check the child node then none of your child nodes start blinking hmm okay so just keep on observing okay so it setting up now okay so setting up also okay because your LN thousand two is a cognitive device w so it has a different light indicator so your links is wh hww is there so it will turn to solid blue or solid green so you will turn i
30:00
Speaker 1
Yeah. Parent is solid green. I have one that's not blinking, Mille. Okay.
31:00
Speaker 2
Your LN 1200 will turn to solid white once it's set up and has internet okay so the parent node is still solid green okay that's good? It's okay.
31:00
Speaker 1
100 that I just bought or should I go for the apparent one of it? So, would I suggest the 6200?
32:00
Speaker 2
And you can also keep that one, sir. But of course, if you're planning to do an upgrade, I can suggest some model numbers that you can purchase with. You can also look for an MX 6200, which is also a cognitive mesh. Because cognitive mesh devices and intelligent mesh devices from Linksys are compatible to hook up with with with each other. Yes. You can look for an MX 6200. May I know also how big is your house and how many floor levels does it have? [ silence ]
32:00
Speaker 1
uh... about 2,400 square feet. It's two uh two levels, but I'm also trying to get it out to a garage that's 200 150 feet away. that's too far. no I put no I put in I put I put a Node in the garage. And I have had it worked in the past. So I still have nothing my uh two of mine two of the parent or child nodes are are green and the 1200 is white, but nothing happened to my one child node. nothing
33:00
Speaker 2
It's too far. So, you might have, or you might need, a wired connection if you want to place a node in the garage. It's 150 feet? Okay.
33:00
Speaker 1
blinking or anything, still red, solid. Other one. So, just, just unplug them. Yeah, right. Okay. Right. Okay. Okay. I'm unplugged, still green on the parent mode. The other one now is gone from red to green.
34:00
Speaker 2
Okay, since we, okay, so it's probably causing the interference. So kindly unplug the two nodes that are now solid green or turn it off and then turn off also your LN1200 while we are setting up this node that is solid red. Yeah. Yeah, unplug the three child nodes that are set up except for the parent node.
34:00
Speaker 1
I don't there's nothing really there. There's no color on the on the child mode or on the child node yes. Yeah. Okay, it's directly to the power outlet.
35:00
Speaker 2
Solid red. OK, can we use or can we try to transfer the one sir or connect it directly to a power outlet? Yes. It possibly caused the issue. Is it connected to a power strip earlier?
35:00
Speaker 1
It's um, yes. Okay. Okay. On the parent node. Okay. Right. I'm getting nothing. Look. It's on the.
36:00
Speaker 2
and on this pole indicator for child note.[silence].
37:00
Speaker 1
. [silence] Right. And that's where we're at right now is no lights at all. What? You'll what? No, there's nothing there. [silence]
38:00
Speaker 2
So, so what is the light indicator now working of the health node? How? How, so the lights, will the lights, so when you press and hold the reset button, the light blinks red and then totally, totally went off. No light at all. And then can we cover it with your hand? Cover it with your hand. On top the LED light. Then check if it is blinking. Cover it with your hand. So even if it is plugged in directly to a wall outlet, that device doesn't have a light. Not at all.
38:00
Speaker 1
Okay, Let me try another. How far away from the parent can I be? Okay Okay, I've got all all the power outlets are our Cade flash blue for a second it's now dark. Do you want me to hit the reset again or not? Um, this one's got a nice button on it for the reset.
39:00
Speaker 2
I then have to turn on your to five separate. You can also use the power outlet sure used with your a nose that are already set up. You can you can one of them to plug this note. Okay. Let the device to for up and can we use a pincher or a paper clip a sharp object to press and hold the reset button.
39:00
Speaker 1
Okay, this is... Flash, flash, flash red and then went dark. Keep on holding the reset. Okay. [silence] Nothing.
40:00
Speaker 2
okay, keep on holding it. yeah. okay, let it go. okay, let go a release the reset button and check the light indicator of the third node.
40:00
Speaker 2
and observe it for 1 to 2 minutes. And while observing, can you try to connect phone to your default name and password of the parent router to verify if you can access the internet.
41:00
Speaker 1
Okay. Okay. Do I go to the links this app. Okay. Okay. Okay. Okay. Now currently I have my own wi-fi here. What am I setting up something new here. I have the
42:00
Speaker 2
Yes. You can use also other wireless device all we need to do is to verify if the parent node is providing Internet connection. No, no, no need to use the Linksys app. Just go to your Wi- Fi setting, select your Wi- Fi name and enter the Wi- Fi password to connect. Yeah, because due to the firmware update, sir, W W O three are no longer visible on the Linksys app. Mhmm. Since we reset the parent node, all the configuration, sir, that was made while was erased.
42:00
Speaker 1
Okay, under the networks I have available right now, I have a Vassalap setup 7.30, and a Vassalap separate and I have other. Okay. All right. I'm looking at the parent mode, node and it says Wi-Fi name is the Vassalap 730 and put in that password.
43:00
Speaker 2
so use the credentials labeled on the bottom of the parent node to connect [silence] let us look underneath of the parent node [silence]
43:00