Speaker 1
Hi there. I can't set up the linksee app with community space Wi-Fi. Yes. I want to set it up, but it won't find my router. Yes.
00:00
Speaker 1
email address. Okay. Yeah, but I'm having problems with the Wi-Fi at the moment. It's working, but it's not great.
01:00
Speaker 2
Yeah, if you log in using your email, that's the prompt usually that you're seeing, can't find my router, so you need to log in using the router password. So this one, I will be walking you through, but is the Wi-Fi working? Ah, let's check. Uh, before we proceed, what's, okay, uh, before we proceed to access the app, using the router password, ma'am, may I ask, if this is your first time calling? Minkses? Okay. Allow me first to gather some of your information to create your case on the system. Let's start with your phone number, so in case we get cut off, then I can call you. Okay, so, 0787-603.
01:00
Speaker 1
Kena Happen. H Yes? P O PAC. C O P. Sorry. A S. Note. S at the end. Sugar, yeah. Yeah. Hannah equals Chapas to 014 at gmail.com.
02:00
Speaker 2
2466. how about your first name? It's alpha Nancy Nancy alpha. Oh sorry. It's Hannah. So hotel alpha Nancy Nancy alpha hotel. Hannah. Okay and the last name How can you repeat So it's Charlie Oscar Papa Alpha Foxtrot. S for sugar. Okay so COP AS and how about your email address [silence]
02:00
Speaker 1
At gmail.com. Yeah. Yes. Yeah. [silence] Ritter one. One Ritter. One Ritter and then, yeah, yeah, one [silence] one.
03:00
Speaker 2
014 at gmail.com. Okay. So let me just repeat the email. I mean the last name. So, it's C for cat, O for orange, P for Papa, for alpha, S for suga, okay, so your email address first name, last name two zero one four at gmail.com. And your internet service provider is community fiber. The linksys router was provided by community fiber, mom. How many routers do you have? Three. One linksys router. Okay, what's the model number?
03:00
Speaker 1
it's an add trend model the SDX 631 Q uh it's the router it's add trend yeah okay uh the model number i've got it yeah yeah got it good
04:00
Speaker 2
[silence] SP what SP are you looking on the Links router or on modem the router and the brand of the router is Linksys. Oh do you have a Linksys device ma'am? Okay, yes, I guess you're looking on the modem of community fiber. How about the Linksys device?
04:00
Speaker 1
S for sugar P for Papa M for November I'm not sure M M M Mike X X 5 7 yeah yeah 6 5 N for November 1 0 M for Mike 2 C for cat B elephant 4 2 0 9 5
05:00
Speaker 2
i'm sorry for my my mic okay so yeah SBN MX five seven. how about, you have three SBN MX five seven? you have three of this device I can can you provide me at least one serial number any of the serial numbers? four two zero nine five okay
05:00
Speaker 1
What? Here? [silence] No. [silence] Android? Yes. Okay.
06:00
Speaker 2
uh, let me check the serial number uh, how long have you been using this link set device? two years? two years? okay and uh-huh. yeah, I can see it is here. and ma'am on which phone did you download or install the Linksys application? is it iPhone or android phone? android phone. so your for since W-Fi is working right now the phone is connected to the W-Fi. okay. kindly, kindly force close the Linksys application first close it like force force close it totally. thank you, ma'am.
06:00
Speaker 1
I mean, that's closed. It says log in, email or route a password. Okay. Yeah. Yeah. Yeah, I can find that.
07:00
Speaker 2
okay, and then your phone is connected to the Wi-Fi right now. Could you please open the Linksys application? and let me know what screen you are routed. you choose to log in using the router password. Click it. And then do you, it's asking for a router password, right? Do you happen to remember what's the router password. Okay, enter the router password, let me know if you're able to access or log in.
07:00
Speaker 1
[silence] getting there getting root setting Yes. Yes. I just wanna check the line cuz we've been using um just been having sort of very intermittent access. Yeah.
08:00
Speaker 2
Is that correct? Okay. Okay, good. Are you in the dashboard right now? Oh, perfect. Ma'am. So anything else that you want me to assist you? Okay. Um you have three SP and MX five seven. It's
08:00
Speaker 1
Okay. Yeah. So what did you do? Router to internet or device to internet? Yeah. Yeah. I don't know.
09:00
Speaker 2
Yeah. The parent node is on what color right now. What's the color of the light? Okay. There on the Linksys application. You could do the speed test. Speed check right there. And there. Run the speed test. Uh, you can do the first option first. Is it router to internet? Okay. Do it first. and it's running right now. Okay. Your um subscription speed to community fiber is around how many GBPS? Oh, so you should you should turn and now
09:00
Speaker 1
okay, so there's two MSS at the moment. Is that normal? Or is that two? testing download speed. Oh, test it. Maybe it's still testing it. Maybe it's still testing. Okay. Okay. So 2.4 download 2.4 upload. Yeah.
10:00
Speaker 2
it's a so your subscription speed, because we are running the speed test right now, you can compare the result to the your subscribed speed. What's that result right there? Uh, what do mean two? Is it download, upload? Okay, what's oh, okay. So 2.4 download and upload. uh, so this is router to internet. How about this device to internet, right?
10:00
Speaker 1
um, device to internet. Yes. Yes. Speed yeah device device to internet, but then it says, test your internet speed with a third party device, test with cloud fair or test with fast.com. I'll just press any of them. Does that go to it? Oh yeah, I got it. Yeah. I got it. Yeah. Okay.
11:00
Speaker 2
What's the other option? Mm-hmm. Okay. On the Linksys application, you can close the speed test. And then, let's check the signal strength of each child node. Go to network administration, ma'am. Let's see the signal strength of the child nodes. Network adminis- you can see this. Yeah, network administration, yeah. And then, when you click each of the child nodes, it will show a negative sign number.
11:00
Speaker 1
yeah that minus 80 80 I don't know which is which no to the child mode. yeah I've got one on minus 88 and then one on minus 82 and one on
12:00
Speaker 2
That's the signal strength. So because you have three, two child nodes, right? So check, click on the minus, oh and this is connected to where? It will show right there if it's connected to the router or connected to the other child node. Oh and then the other one is around check the other child node also, because the parent node, when I mentioned parent node, that's the node that's connected straight to the community fiber, that's a parent node. So, since you have three, so check the other child node's DBM also.
12:00
Speaker 1
minus 72. Yeah, one at 72 and then two are 80, 82 and 88. There are three of them. Different floors. Yeah. Okay, so just, um,
13:00
Speaker 2
Well, so you have three child nodes, or you have four nodes in total. The other one is around the signal strength is 72. So these child nodes are on the front floor. So just first power cycle, man, kindly turn off, start on the parent node. Again, the parent node is the one directly wired to the community fiber modem, power it off, and then power off all the child nodes. After you power it off, just give it like one minute and then power it back on, starting on the parent node again, okay?
13:00
Speaker 1
Okay, I'm powering off the parent one. Yeah. And then turn off the other ones as well. Okay. [silence]
14:00
Speaker 2
my no! [silence] okay. and then all the child no! [silence] [silence] [silence] [silence]
14:00
Speaker 1
Okay. Yeah, done that. Okay. Okay. Okay.
15:00
Speaker 2
okay, so it's all powered off right now. Okay then you can power it on. Start on the parent node. And then, yes, so after you powered on all the child nodes, let's wait till it's all it's back to solid blue. Okay, so just let me know if it's stable blue. Right now it's still a blinking. So let's wait till parent node is back to solid blue as well, as well as all the child nodes.
15:00
Speaker 1
uh, the parent one not the, not the other ones yet.
18:00
Speaker 2
[silence] hello ma'am. so it's all to solid blue. [silence] so child nodes are still now blinking light. [silence] [silence] okay, so let's just wait till it's blue. but parent node just to confirm it's on solid blue light.
18:00
Speaker 1
Yes, the parent is on solid blue, no blinking red at the moment.
19:00
Speaker 2
Okay, let's wait on that three child node, till it's solid blue, then we can check that db again. Okay, just let me know, just keep me posted, man. Ok. Just wait then. [silence]
19:00
Speaker 1
I think it's going blah. Just that one, was just at the other. I think they're just turning. I'll just check the last one. [ silence ]
20:00
Speaker 2
Okay. Stella, now, Blinking Red lighter I mean, Sorry, man Hmm.
20:00
Speaker 1
Yeah. Yeah. yeah [silence] Yeah. find floor, yeah. [silence] Yeah. a couple of months that sometimes it's sometimes it's with the TV which is very close to the parent node. [silence] still waiting on one to
21:00
Speaker 2
Mm. So, like every floor, there's a child note. And cuz you mentioned that it's located on a different floor. So each child node are. So it's like having a fourth floor in the house. Mm. So it's really like kind of a big house. And then the main node is located on the first floor. Okay. So, and then first floor, then the second floor, one child node up to the fourth floor. And how long have you been having these issues ma'am, like you mentioned earlier, that kind of a slow connection? Mm-hmm.
21:00
Speaker 1
connect. [silence] Okay, just my simple one. yeah.
22:00
Speaker 2
And also man, it's best also to inform Con Intel Fiber to check if the firmware is the updated version, because they're the one who can update the firmware
23:00
Speaker 1
Then everything's still flashing red. Okay. Yeah yeah.
24:00
Speaker 2
Because Ed more also plays a, uh, very important, uh, role. For the nodes to work, uh, really, really, uh, fast. So, right now, the child knows a lot child knew it is back to solid blue. Because actually the firmware will actually update, okay, but it's best also to ask them, because yes, they will be the one updating this one. Okay, so the last child knows a lot child known it's on the fourth floor. Oh, still on blinking red. still red. So, let's just check, uh, the d b m cuz that's just a child known it's on,
24:00
Speaker 1
Yeah. How do I know which is which? Okay. [silence] Yeah. Okay.
25:00
Speaker 2
[KEEP_UNCERTAIN] Solid blue. Can we check early? Then we can compare. Okay. So start on the child node one. You can actually base on the serial number. Or also while you are on the network administration, so that you can monitor this child nodes, you can rename the child node. For example, the one on the first floor. You can name it. Then the second floor, the child node on the second floor. There's option for you to rename the child node, not the Wi-Fi name, but the child nodes itself. Okay. So earlier when you check the child nodes, right? You're basing it on the Okay, you can see it on the Linksys app now.
25:00
Speaker 1
Okay. Uh... So the parent one, not, not the parent one. Mm. Okay. That's the parent one. And then, uh. [silence]
26:00
Speaker 2
What's the signal strength that you're seeing right there? Also, you can check... ...based on the serial number. Uh-huh. Uh-huh. Mhm. [silence]
26:00
Speaker 1
Let's go through and standing next to you now is minus 71. that's long enough. Uh, minus 83. And then I'll just going to check. Uh, blinking red, yes.
27:00
Speaker 2
okay, okay. that's good enough because we just restarted it. You can like check the dbm later on. But the second child. node is okay. and the other one still is still on red blinking red. oh, it's still blinking red. so it means uh, can we can you
27:00
Speaker 1
Yeah. It says- it- Is this- on the- on the Linksee app, it says it's offline. Mhm. Okay. [silence] Yeah. [silence] [silence] [silence] [silence] [silence] [silence] [silence] It's offline again. [silence] Why is it offline today? [silence]
28:00
Speaker 2
try let's uh refrain from resetting the child. nose can you try to move the location of this child? All right. Including the one with the blinking red. Let's just first try to change its location. Actually it should be below 70 is good but since also we need to consider that the child nodes are located on different floor. So just maybe with the uh uh interference. But the one with the blinking red light can you uh change its location? Let's just try it first. Yeah exactly it's offline cuz blinking red. Can you try to oh okay how about this one? Can you bring this child node with the blinking red light close to the parent node? Let's add it.
28:00
Speaker 1
Okay, it's in the same room now. Yeah, it's in the same room, and I plugged it in, and it's now flashing, good. Yeah.
29:00
Speaker 2
Okay, let me know if it's beside the parent node. Okay. So, let's call this one child node three. It's right next to the parent node, and it's flashing blue. Okay. Let's wait. Uh, let's see if it will turns to solid red or solid blue. So, the one, the other two child node that's on blue uh solid blue man. This is their original position. try to move it like to a different area. Mhm. Okay, let's just wait for the child node. Still on a blinking blue light. Okay, just wait. Maybe a minute or two. [silence]
29:00
Speaker 1
no yeah it's going to solid blue solid blue solid yeah yeah 9 now yeah oh it's going to red now
31:00
Speaker 2
so the Lynx app if it's online okay okay so it means man that the okay just give it a minute
31:00
Speaker 1
Okay. go on back to bloom. maybe because I moved it. Yeah. yeah. it's online. it says minus. minus thirty nine. okay. um. Well, yeah, where it was before because I needed to get to the top of the house.
32:00
Speaker 2
[solid blue] Check the Linksys app, you can like close the app and open to refresh and then check if it's online. [silence] Yeah, cause it's really close to the parent node, it's really close, so it means that this is not disconnected, it's just that it's really far from the parent node. So do you have allocation in mind to place this child node? [silence] Yeah, cause maybe you can also try to move the location of each child node, maybe one is really close, like close to the parent and then the other child node will like have in the middle.
32:00
Speaker 1
Maybe I need more.
33:00
Speaker 2
Yeah, sir, that child node on the last floor will connect to it to khalid node and the enrolled area. Yeah, also ma'am, you can add additional nodes because maybe also it's on the area. So, yeah, let's try, let let's relocate this child node and then maybe safe try to change its location. Just power it safe and plug the power adapter, then relocate. And then let me know if you're done relocating. [silence] Yes, ma'am. Okay, so it's relocated right now. Okay, so we just wait for it to go back to solid blue. [silence]
33:00
Speaker 1
is that my mate how do i get more child made if i need yeah [silence]
35:00
Speaker 2
Mm-hmm Mm-hmm. Ah, yes, man. Yeah, you can also consider of adding more child nodes. So the one that you just relocated turns to solid blue. And then we can check the signal strength again.
35:00
Speaker 1
Oh hi. [silence] I'm still waiting for it to do its on it. Hey, is the child verbally still quite close to the tune. And he doesn't, now she can do this. This is fine. If I need to get new ones, how can I get new ones? Now how do I get new child nodes if it's not enough to hold them?
36:00
Speaker 2
Sorry, I cannot hear you clearly. [silence] Solid red uh still blinking. Just wait then. [silence] uh like how can you can contact us again? Thank you. [silence] Sorry. Oh, we've lost all that. It is now off. All right. Our rate is at the moment. How can we contact you? Same as before.
37:00
Speaker 1
We've got a device like your TV in the same room as the router and the perit knows- why will I be having issues on that TV as it's so close. It did sort of cuts in and out. OK. So it's just. Yes.
38:00
Speaker 2
contact community fiber if they can provide you additional child nodes, or you can also check online, but I will be really suggesting to have the same model number for compatibility concern. So it's best to get another from community fiber, because also with the firmware. Oh it's not connecting to the Wi-Fi, oh it's cutting in and out, you can also try on your TV, delete the network, then reconnect, the child node right now, is it blue? only blue, and then the DBM is...
38:00
Speaker 1
Um just check. -61. Yeah. Oh, okay. But it sounds like I need to call up the um community fiber and just get them to check all the form was up to date. Yeah. Okay. Thank you very much. Bye. Bye.
39:00
Speaker 2
Okay, it's good now. minus 61 is a lot closer to the parent node. So can we check your TV if you still have time. You can delete the network then reconnect back to the Wi-Fi. on your TV. Ah okay. yes ma'am. But if you need assistance, just let us know also, okay. Just give us a call. You already have your record here. Okay. Thank you so much for your time.
39:00