Speaker 1
Allo allo. Hiya. Hey there, can you hear me? Is this Linksys support? Yeah, I was just calling. I used to enter in, you know, 192.168 dot 11 dot 11. And I'd log into my [silence]
00:00
Speaker 2
Welcome to Corpus. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hello. Hello, sir. Yes, sir. We can hear you. Yes, sir. This is. This Catus technical support. How can I help you?
00:00
Speaker 1
[noise] Yeah, I can't do that anymore for some reason or other. Do you know? Is it something wrong at my end or something wrong at your end? Do you know? That's it, yeah. Well, I can, I can access the Linksys app. I've got that on my phone, but I believe that's just because I'm still logged into it. What it is is what it is is I wasn't able to access it by the web web-based user interface because I had to log in. So I don't know why it's just knocking me out.
01:00
Speaker 2
uh yes sir uh it's still working though. So basically sir, your main issues that you cannot. uh, access the web user interface or the linkages ap. uh. uh.
01:00
Speaker 1
Um, is, uh, well, okay. How much, what other information would you need other than my full name? If you could just list off all the stuff that you'd need before we go. The photo of the what, sorry?
02:00
Speaker 2
All right, sir. Let me just run some verification with you and see what I can do to help you out with this concern, sir. So, I'll be creating a record here for me to proceed further. Let's start with your full name, sir. I would need your first and last name, your phone number, your best callback number, and also the photo of the red [silence] of the, [silence] the photo of the [silence]
02:00
Speaker 1
Okay. So, all right, well, uh. [silence] Um, no, I haven't yet. I haven't yet. I could try that. Would it would it affect what would it be effective if I've got multiple nodes set up around the house? Okay. It's an MX4200.
03:00
Speaker 2
serial number or at least the serial number, or the information of the router that you have, but have you tried like have you tried like using a different routes, I mean different device? Have you tried hardwiring a device directly to the modem? Hmm. No. No sir. No sir. It won't affect that. It depends on the model, actually, especially if you have like... uh Oh, MX4 fire 200. Well, we don't have any reported issue about accessing web user interface with this hero. Mm. So, so just to confirm, sir, is your child node showing solid blue light? Solid blue light. Let me see. So, it's already online. Mm. Mm.
03:00
Speaker 1
but it's just says route your password sign in with your route your password yeah it's not the first time but it is it's the first time in quite a long time no I think I wonder if I need to go back to my notes maybe my router password was different to my login password
05:00
Speaker 2
Oh, signing with your root or password. Was it like the first time you log in to the web user interface? Oh, okay. Um, you may actually try to use admin or lowercase sir as the router password. But uh, still if still the issues to do um still the same. Um, well we can actually proceed in covering it up or changing it.
05:00
Speaker 1
yeah I've tro I've tried that using the key code, the 5-digit number on the bottom of the router itself and it won't let me do that um the recovery key on the bottom of the um router yeah h oh all right well um maybe I'll have another player out. I just wondered if there was any sort of known issues at your end or whether or not you'd switched from the web-based server onto the app only um but if that's not the case maybe something's going on at my end. yeah that's fine. Thank you. Thanks for your help. all right bye-bye bye
06:00
Speaker 2
you to reset the router password and once you mm-hmm turns it right hmm I didn't turn No problem okay um I uh I think uh that will be all from me for now uh okay alright sir no problem have a great day take care bye for now
06:00