Speaker 1
This is linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a linksys specialist. Hello, sir? All right. Awesome. Mm. Yeah. Uh-huh. Okay. [silence] All right, so the notes right now have the steady key light, the green light, but when you … yeah, like, so your devices are connected to the Wi-Fi you created during setup, with the previous technician.
00:00
Speaker 2
I mean, yesterday, as I told you before, I unplugged the modem, after, you know, after we were done and it didn't work. I unplugged the modem, uh, and the point note, I waited two minutes, I plugged it back in, um, I waited, uh, till it was ready, and then I plugged the other one in, and of course, we're still in the same situation. So, do you, so what, what do you want me to do when I get over there? [silence] You're right. The good thing is, but there's no internet when you search. [silence] Correct. Correct. But for some reason, the Wi-Fi is not being pumped. Um, and again, I don't, the only thing I know is, yesterday was news to me, they told me that I'm not doing the same Wi-Fi name as my modem now, so I changed it, but that was that's new. I mean, in the past, we never did that. So I don't know if that's right or not right, if that has anything to do with it, but I just know that that's the only different between what we've been doing chronically. I think of me that that actually could be contributing with some of my issues. So, or in the past. All right. So I literally just I'm walking into the house now.
01:00
Speaker 1
Oh, okay, sir. So, the node still has the green light. Okay. And your computer, is that wired to one of the nodes, or is it just connected to the Wi-Fi? [silence]
03:00
Speaker 2
All right. Ben, what do you want me to do? It does. It does. It does. It does. I actually have a, the computer was working in the past with the Wi-Fi because the new PC is next to the modem, which is broadcasting itself as well as the parent node. But right now the the main modem is directly connected to the computer and as well as the the parent node.
03:00
Speaker 1
Oh, wow. OK. Hold on. So, I, uh, or let me, confirm this, or how many, uh, you know, the, the ports at the back of the modem. And, okay, the parent node is plugged into one of those four ports. OK. And I said from the parent node plugged to the, one of the four ports, are there other devices plugged into that?
04:00
Speaker 2
Five nodes. Oh, four. So, so there's two ports on top, which I have like a white box, which I think are voice. And then there's four below that have a yellow kind of rectangle around them. And, you know, I'm worried, uh, you know, and I, I plugged it in one of those. Yeah, correct. Uh, there are, but it didn't work before.
04:00
Speaker 1
Aha. Okay. Okay. Now, to the bottom of the node, or the parent node, are you using both ports, or just one of them? Thank you. Okay. And, you're going to be connecting this one right here, right? Are you using both ports, or just one port?
05:00
Speaker 2
But I mean they, you know, so I mean I can, I can plug it into any one of those. It doesn't matter to me which one I do. I'm just trying to, you know, but there's some sort of magnifier, amplifier thing for a burglar alarm, which originally was plugged into a node. I plugged it into the modem. Uh, there's, uh, you know, there's the actual, you know, the node itself right now is plugged into number four, the bottom left and there is a solid green on it. If that helps you. Just one port. okay uh correct it works correct they were yes true [silence] and the modem was replaced because originally when I called whatever it was five days ago or something like that they said it was a problem with Xfinity they came out they gave me a new modem they changed some of the wiring to the house because they said some things were done poorly or wrong or whatever but um but now it's a matter of again just the nodes are not doing their thing
05:00
Speaker 1
A new modem. [silence] A one day old modem. [silence] Okay. [silence] All right. And to, I think to the back of this modem, there's like a coaxcoaxial cable screwed to it. [silence] Okay. [silence] That's great. [silence] Now, is it okay to turn off both the parent node and then the modem? [silence] Like unplug them both to, to turn them off. [silence]
07:00
Speaker 2
Uh, yes. The modem is literally one day old. Right, because the other modem didn't work, so they pushed it up. Yes, true. Yeah, and they've tested it and it's a good signal and all that good stuff. Yeah, I told you if you want me to do it again. Now do you want to turn it off or you want me to unplug it? Because there's okay, so I'm gonna unplug. I'm unplugging uh both. Okay, so you're doing the the two minute thing. All right, so they're both unplugged.
07:00
Speaker 1
I know, uh, just let me know if the both nodes are both the modem and then the leaders unplugged. And then. Okay. Now, to the back of the modem, the coaxial cable, unplug it. I mean, unscrew it. Coaxial cable. Okay. All right. Now, let's leave it. Ah, uh. No, just the the coaxial. Okay. And let's leave it like that for a minute. And then your computer, by the way.
08:00
Speaker 2
Here, um, they're unplugged. Yep. Unscrew the actual cable. Okay. All right. Okay. I haven't done that before here, but all right. Hold on. Okay. Now, do you want everything out of the modem or just the cable? Okay. I'm almost there. Okay, it's out.
08:00
Speaker 1
I can connect wired and wireless as well. All right. okay. okay so let's uh screw back the coaxial cable to the back of the modem. [silence]
09:00
Speaker 2
Do you still have the tower with you? [silence] Uh, not anymore, this is actually a new model. Uh, what do you mean by tower? [silence] Is there a tower you're talking about? [silence] What model of computer is it you're calling about again? [silence] Is it an Alienware again? [silence] You can use wireless, um, uh, okay.
09:00
Speaker 1
All right. Then plug back the modem, just the modem for now. Okay. Then, yeah, let's wait for it to go online.
10:00
Speaker 2
All right it's screwed in and now be do you want me that okay yeah it's plugged in I'll tell you when it has the right colors takes about a minute [silence] Not yet. It's a [silence] few seconds away. I can tell by the lights.
10:00
Speaker 1
All right, now plug the what do you call it, spare node? yeah Uh-huh.
12:00
Speaker 2
they're quite there they found the last stage it's there so you want me to plug in the motor now yeah yeah yeah pairing those log dead it is blue yeah what was very strange about it was when i would like say switch my phone i have an iphone 14 but when i switch my phone to the Wi-Fi of the node um it it usually would work
12:00
Speaker 1
Yeah, that's unusual. Let's give it two more minutes just to be sure it stays that color.
13:00
Speaker 2
for a single internet search and when you switch to another one then it doesn't work then it says no internet so it's weird I don't know if it's lag and it it went to the first one before the switch or whatever but I would switch the Wi-Fi do a search that search works second search doesn't work and anything after that doesn't work so I don't know what that means but that seems to be what's been happening. I just know somebody's sabotaging me. All right. All right. It's the right color. I don't know if it'll say the right color but it's the right color now. Um okay. Okay. All right. Yeah.
13:00
Speaker 1
so let's say your computer connected to the Wi-Fi coming out of the nodes okay okay
14:00
Speaker 2
Color that was one of the problems with us, uh past is it goes that color then turns red. And then, yeah, you think you're fine and then you find out you're not. Thanks. I can connect it to anything, whatever you want, but it's, uh, hold on. Let me just turn it on. Um, okay, yeah, I knew we're right. It turned red for a sec again. So hopefully it turns back like it's done recently in the past, but it was not. All right. So I have the links of smart Wi-Fi web page, it's boots up, uh, you know, eins.
14:00
Speaker 1
uh So the parent node, okay. I'm sorry. Yeah, you can just enter my router.local. You can just do my router.local. [silence] uh, so, yeah, RO, you know, my, my router, that local. MY, okay, okay, I, alright, let's check, it's actually the IP address, that the computer's getting. [silence] So open the command prompt instead open it first then. Uh-huh. So the node there okay. Uh what does it exactly say? Does it say connected secure or no internet?
15:00
Speaker 2
OK, come in. And then you want settings, and then you want me to hit Wi-Fi? Oh, no, network, and then Wi-Fi, right? And then show available networks, right? So, yes, the Lola One is the - that is your network. Bailey is the - is the other one. Do you pick... So, modem is Bailey. So, you pick - do you want modem or do you want node? Okay. So that one's there, and I will connect to it now. Uh I - I can tell you literally every minute or two it disconnects and goes back to the other one. I'm positive on that. Okay, it's connected. What do you what do you want me to do now?
17:00
Speaker 1
connected. Secure. Uh, try to go back to the browser, see if you can uh open any websites or what not. Okay. mm. Yeah. Oh, okay. Disconnect the cable. this that goes to the modem. Alright. Yes. [silence]
18:00
Speaker 2
Okay, so the browsers do anything. Okay. Yes. We're there. Yes. On the computer. Uh, I'm just unable to type in the other refrigerator. Now, remember, the com, yes, the computer has a direct, connection to the Wi-Fi though. Like, I mean, you understand, like the computer is going to work, well, the computer works now, but the computer has a hard connection to the modem. Okay, all right. So I will do that. All right. I just want to make sure you know what you're checking. All right. So I will just connect it. All right. It's connected. Now what I assume you want me to do the same exercise. [silence]
18:00
Speaker 1
That's the Internet access. OK. Can you run a speed test? I go to fast.com. F a S T.com plus it just reads different yeah sure now let's open a new tab on the browser and then let's try to log in again to my router dot local
19:00
Speaker 2
but yesterday what? Fast.com. Okay yeah. fast. Okay, it said fast and it says do you want me to tell you what it says? Or is it it says five your internet speed is 580 MPPS. But when I type in something so I mean like CNN, it's not even loading. Like, you know, we were talking for 10 seconds, it's been long. All right, fine. same browser, new tab. Okay.
20:00
Speaker 1
Okay. Okay. Go to connectivity. That's on the very left. And then let's go to the tab that says local network. Thanks.
21:00
Speaker 2
My router that states something, so now, yeah, now it's doing what it did yesterday, it's showing me stuff. It says wait, but it's, it's showing up. Enter router password, that's admin, based on prior experience. Oh, so I'm just typing that in because, all right, and now it's starting to show you stuff. Okay, so it's that, this device router and internet both have green check boxes. Now, yeah, yeah, I see it. Internet, I see it. Settings, local network, got it, okay, got it, yup, and you still at your dial up connecting, please wait, slash please wait and your status here, dialing. [long silence] Please contact, internet provider for assistance, or go to @www.com, contact the support to get further assistance. Thank you.
21:00
Speaker 1
Okay. Yeah. Actually, we want to remove the static attacks 1 and 2. Just put zeros again to those box. That's okay. Yeah. Yeah, let's remove them. All right. Apply. Okay. [_]
22:00
Speaker 2
the guy typed yesterday. They did that. Like otherwise, it wasn't. Okay, this is okay? Okay, okay. I'm removing it. Okay, I'm removing all of them. They're all gone. And hit okay or apply? Okay. Applying changes to your router. Applying changes. Okay. And just so you know, the other thing they did yesterday is they had a continuously ping it for it to kind of stay working.
22:00
Speaker 1
[silence] Sorry. [silence] That's okay. [silence] is it still connected to the Wi-Fi, this computer?
23:00
Speaker 2
Just so you know. Um, I'm still connected. It's waiting. It's still doing stuff, but it says I'm still connected to the router. Router not found. You're not connected to your router. What do you want? Uh, I'll find out. Uh, um. I don't I think maybe not. Yeah, it's switched. The switch. Okay. So let me, hit that, hit that. Connect it to the other one. Let me try it. And like I said, it only gives us like two minutes of. Still not found. Uh, there. Oh, it's just... hold on. It just saw it, I guess. It's about to... Yeah. Still circling. I don't know how long it takes, but it's still circling. It's still on, uh... Nope, says not found, and it is still on the correct one. Wait, no, now it just showed it. Okay. [silence]
23:00
Speaker 1
Oh, okay. So hit OK at the bottom. Yes, sir. All right, might as well open a new tab. Close this one. Log on to myrouter.local again. Good. on. Close this and then open a new tab, log onto myrouter.local on the new tab. [silence]
25:00
Speaker 2
So now we're okay again? So what do you want me to do? is it okay? Okay. All right, now now it did router not found again. You're not connected to your router. Okay. Uh, you know what? When I move, you know what? It seems like, okay, right now it says no internet connection. Router not found. So, you want me to leave this alone or you want me to close this? Okay. my router.local. All right. So. All right, it is [silence]
25:00
Speaker 1
Okay. So, the network status shows that there's no internet. Is that? Yeah. the, the, like on the page it says, no internet. Okay. Connected to the router, no internet.
26:00
Speaker 1
Troubleshooting it's on the very left of the page. Is priority enabled? Okay. The bar key is the red light.
27:00
Speaker 2
OK, so I mean, I have to hit retry or something, cause it's it's not letting me, you know, like that thing blocks you when it says. OK, priority. That's the three devices. Devices, I mean, obviously I didn't type priority, but that's showing you what's locks your internet connection. Devices not on list, will share one spot to your internet connection best. I never hit priority, but it's like anything. I don't know. No, it's now it says nothing. So I need to I need to hit that. Yeah. So, um, yeah, anyway, it says like, we don't have internet and that. It's not router not found. You're not connected to your router.
27:00
Speaker 2
yeah, yeah, totally red. And again, when it was all one, then it worked, other than the fact that, that, but then I couldn't search. Uh huh. I can't type it. It blocks you out. I mean, I can keep on hitting retry, but it won't it won't let me do it. Yeah. Router not found. That's the only thing that'll let me type. You want the computer directly to parent node? Okay. [silence]
28:00
Speaker 1
and then go back to the page maybe you need to hit retry yeah that's okay
29:00
Speaker 2
Okay. I'm removing that from the modem and I'm connecting it to the computer. You're connected. Now what? Okay. Hitting retry. Router not found. Oh, I can't find it. No, again. It's on Wi-Fi. So you're telling me to take it off of Wi-Fi. What do you want me to do? [silence] [silence] Just hit retry again. Okay. I'm hitting retry again. I think Windows puns are fine.
29:00
Speaker 1
I know. So what is the IP address this time, sir, on the computer? Like we will check it using the command prompt. The command prompt. We need to open the Uh, you can type command prompt on the search box, like on the command prompt.
30:00
Speaker 2
yeah I tried that one the fourth time I've hit router now so I get no retry so I mean it's not happening I'm gonna have to hit it the fifth time or what do you want me to do? show me where to show me where to find this where do you want settings? okay where do you want me to type? command space. [silence]
30:00
Speaker 1
The yes. OK. And then, just enter IP config. IP config all one word. Yeah. What's the what's the band for you? OK. I bought the default gateway.
31:00
Speaker 2
All right. Okay. All right. Yep. It's doing DOS. All right. Okay, it said a bunch of shit. Uh, you have a IP for IPv4 address, subnet mask, gateway for the four. Uh, it is 10.0.0.175. Says, media state disconnect.
31:00
Speaker 1
zero, zero, the one, okay, and this portion says this is from the Ethernet connection, Okay
32:00
Speaker 2
Wireless LAN disconnected, default gateway Oh God, it's f E 80 colon colon 4 ed 7. There's Okay. The lowest part of it says 10.0.0.1. Yeah
32:00
Speaker 1
I mean, on the command prompt it says Ethernet adapter. The the Barrin Notes has a Green Light or red light. Okay. So I'm wondering, let's transfer this computer, plug it back to the the modem, the cable connection. [silence]
33:00
Speaker 2
uh no, no, the parenting note has been red the whole time. been red yeah, go ahead. okay. all right, so we're going to take this out.
33:00
Speaker 1
And then... [silence] let's go back to the command prompt. [silence] and then enter the same command IP config. [silence] Now, the IPv4, Local Link internet protocol version four address is one four nev one fe 1e 7846 9add. Pretty sure that's a mac address. [silence] the default gateway is one two five six ten five one. [silence] That's what we're going to do with default gateways. [silence] So, we'll say close that.
34:00
Speaker 2
All right, so, no, it's not there, this is the end. All right, it is connected. Yeah, okay, so, dump, then, uh, IP76. All right, what do you want there? It has a bunch of stuff. Okay.
34:00
Speaker 1
where? What is it? the shell? okay how about the default gateway the default gateway okay so it looks the same as when... I think it's the same as when this computer's wired to the parent node okay, I think
35:00
Speaker 2
Okay. There's even an IPv6 but IPv4 is 10.0.0.70. I'm actually see no. Right. No, we're what? Okay. I'm sorry. 10.0.0.1. [silence] Okay.
35:00
Speaker 1
which should not be the case should be different. I think that's what's causing this issue. now, uh-huh, turn off the Wi-Fi, and then, that's, yeah, turn off the Wi-Fi, go back to, all right, yeah, do that again.
36:00
Speaker 2
Okay. Okay. And I can tell you, like, I'm just verifying. It is absolutely not attached to the parent network right now. Um, but wait, I still might have had, remember that Wi-Fi you had me connected. Let's see what this. Uh yeah, it is connected. It thinks it's connected to the parent network. You want me to turn off the Wi-Fi maybe on this, right? Yeah, yeah, yeah. So let me, yeah, so let me, hold on a sec. Now it's being weird. Now says advanced properties. I have to, I think I have to get uh, okay, Wi-Fi off. Now you probably want me to do the command prompt. Okay, so now I'll do the command. Yeah, so command prompt. Okay. See, if I do this, another.
36:00
Speaker 1
Okay. OK. All right. Yeah. OK. Uh-huh. All right. I think here's what we'll have to do instead. So the cable connecting the parent node into the modem. [silence]
37:00
Speaker 2
Or two weeks. I'm going to be able to figure out I can troubleshoot for people. Okay, IP 2. Okay, here you go. So this is the new one without the other Wi-Fi. So your IP4, it looks the same actually. It's 10.0.0.70 and then default is 10.0.0.1. And that's with the Wi-Fi off and nothing's connected to that note. I mean, I'm just going to again, I'm going to just check one last time to see if it took a bit. No, no, it's the same.
37:00
Speaker 1
the, uh, sorry, the cable between the modem and the pairing node is not connected, okay. okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, the cable connecting the computer and then the modem transfer it to the parent node.
38:00
Speaker 2
Yeah, it's not connected right now. No you told me that disconnected I never reconnected it. So it has those numbers with not being connected. [silence] All right. So you're you're saying you want basically you want.
38:00
Speaker 1
I'm not, actually sir. So right now the computer is wired to the to the modem, right? Okay. So just have to so what I want right now is a connection between the computer and then the parent mode, a wired connection.
39:00
Speaker 2
Right now, instead of wiring it to the computer, you're telling me to unwire the computer and wire it to the parent node? Or do you want it to from the modem, wire to the computer, wire the modem and then to the node? A wired connection. Okay, fine. So nothing to do with the modem. Fine. Okay. Okay. I will put that in. A little second. I'm disconnecting the other one.
39:00
Speaker 1
OK. And then I just want to be sure the cable that's connecting the modem and then the parent node is disconnected or was disconnected. All right. And then make sure that you always reserve the same port you use to connect the modem and then the parent node. OK. Now, I want to go back to the command prompt and then let's do the IP config one more time.
40:00
Speaker 2
putting this one in. All right. We are connected. Correct. Nothing is touching the modem on the parent note. Okay. Yeah, that's fine. Yeah, I'm using the lower left one. Okay. All right, uh, a I different a different number. You have auto configure I before address. This is saying 169.254.62.71. And there is no default gateway.
40:00
Speaker 1
All right. Uh, run the IP config one more time. Then see if it... see if the numbers change. And then that's the only numbers you see if you maybe scroll up. That's it. Okay. Hmm. What's the behavior of the light on top of the parent?
42:00
Speaker 2
uxCIX, and then the subnet mask, and then the IPV6 address, but that's it. UXCIX, uh 160.254.62.71, there's a subnet mask, so yeah, there's a subnet mask. There's an IPV6 address, but that's it.
42:00
Speaker 1
mNode flashing read Li. Okay. Now, at the bottom of the parent node, you said you were using the lower left port, right? [silence] Yes, sir. Transfer it. Okay. I i've gone
43:00
Speaker 2
the parent node is now it's right no it's not the bottom the bottom of the motor the bottom of the parent node oh I see the bottom of the parent node if you look into the bottom I was using the right one but you want me to put on the left one now all right okay it's connected there let me do an IP config thing again the PC is off I wonder if it has to warm up you see it's right now all right OK
43:00
Speaker 1
Changing. The 168.1. I about the default gateway. [silence]
44:00
Speaker 2
It's flashing red, right now. Uh, this, uh, it's not letting me type it. So I guess I, let me just hold on. It seems to let you do it after you, okay, thick. Okay, here you go. A different number. Uh, 192.168.1.211. Yeah, two one point. Uh, 192.168.1.1.
44:00
Speaker 1
All right. And you said it has a flashing light? OK. All right. Uh so there's there's a cable that's free? Sir? Right? A cable that's not used. OK. All right so OK. So the first end is plugged to the modem. Now the second end. Sure. Plug it back to the parent node. to to the port that's not used.
45:00
Speaker 2
Yep. Correct. It's plugged into the modem and going nowhere. Yeah. Okay, so the parent node currently is connected directly to the computer, but you want it, you want the other spot connected to the parent node so the parent node has two.
45:00
Speaker 2
Now, okay. The peer robot has two ethernet wires going into, it. All right. Okay. Uh, it's blue, it's blue and now it's red and now it's solid red. Green light. Um, okay. You mean the the quote good one, uh, I mean it's only it's only given me the red note since we wiped out the ones on the 8th. It's only, uh, only giving me what we didn't configure and what we forgot or had to
46:00
Speaker 1
Okay. All right. That's it. Okay, now let's go back to the browser. Uh, we want to enter 192.168.1.1. So I'm just going back to the command line here.
47:00
Speaker 2
Only has always been red. So you're never going to get green. Okay. All right. Uh, I will close out your Command figs and uh going back to the browser. Okay. And uh remember, I don't have internet cuz I'm not connected to Wi-Fi and I'm not connected to the com00192. 168.1.1. All right. And uh remember, I don't have internet cuz I'm not connected to Wi-Fi and I'm not connected to the.
47:00
Speaker 1
it shouldn't it's not actually don't need internet. it's just a local uh-huh okay. And then this, uh, by the way, this parent node right now, that this was, was this previously a child node? I read on the notes that you happen to have swapped the parent node with one of the [silence] uh-huh.
48:00
Speaker 2
I'm connected directly with my modem and so I'm typing nothing, it's circling, but it's , not gonna hit anything because it's connected to the node which doesn't work. [silence] Okay. Okay, well it's it's circling. So it's not doing anything. [silence] So if you think it's is okay. [silence] Now, I mean, I mean, I mean honestly at this point, I have no idea. I think I think this was the parent node, but I mean we've pushed it so many times over the last week. I mean, I [silence] you know, I can just tell you that this was, I'm pretty sure this was the.
48:00
Speaker 1
I know, that's okay. So, we still have a steady red light on this, personal node. Okay. I understand now. Let's re restart this, personal node here, unplug it from the wall outlet to turn it off then plug it back after 30 seconds. After 30 seconds. I don't think that it's fried because we were able to still log into its interface.
49:00
Speaker 2
original parent owned. but I also know we switched the other parent own and the other parent own wasn't working either. if you want me to get the other parent held, I can get the other parent. right. And I'm going to have to leave in like two minutes, just so you know, but right. Okay. All right. So it's unplugged, can I plug it back in or I I got to wait. Okay. All right. So what what's the likelihood of you being able to figure this out? I mean, do you think this is just I mean, do you think it's just fried or what are you thinking is going on?
49:00
Speaker 1
But, uh, what I'm thinking right now is maybe it's, uh, functionality of the parent node does not work fine, so we'll probably need to, uh, say like another node is parent node, then start from scratch and setting it up. Yeah, I understand. Mhm.
50:00
Speaker 2
[silence] you know, so, again, you-- I mean, I know it did not work last time. So, you, um,
50:00
Speaker 1
But actually actually plug it back so that you plug it back all right okay okay uh we can if you can wait for two more minutes let's see if that stays green and then
51:00
Speaker 2
[ silence ] Yeah, I did. And it's blue. Okay. Now it's a linkstuff. Why am I getting a warning when I access my router setting and browser? Many users try and access browser settings and web browser and will see a secure warning, can't establish whatever. Your connection is not private. Why should I be concerned? It's just our browser look for assigned security certificate and so with websites and it's going on. Okay. All right. So you're the right color actually at least with the parent node right now. So what do you want me to do? As in it's the green, it's the good green. It hasn't been green for a long time. Yeah. Okay. All right.
51:00
Speaker 1
Yeah. I read that on the notes. It's still red, or back to green? Okay. So going back to the page, I think you you've read the warning alerts.
52:00
Speaker 2
Yeah, it just flipped to red, of course. And then let's-- hopefully it hopefully it changes back. And you know, we did factory reset on it too, just so you know. Which again, that's part of the reason why it's concerning because it's like, I don't know what else. All right, yeah, it's still red. Okay. So, Yeah, it's red. It's red. It never changed after it switched.
52:00
Speaker 1
then at the bottom there's the option to continue through the next page. yes sir. up there. oh, admin.
53:00
Speaker 2
yeah. Do you want me to continue? all right. Your connection might not be private. This is where we put advance. This is where we put proceed and this is the same thing we had before. Waiting. all right. Access do you want me? admin. all right. So, it's showing no thanks. We've got.
53:00
Speaker 1
OK. First, network status. OK. All right, let's go to troubleshooting. This on the very left. Then go to tab that says diagnostics. Nice. On the right side, somewhere below there's the section where it says internet address. What's the internet address for the IPv4?
54:00
Speaker 2
Okay, uh, all right, all right, All right, so, All right, so, A Right now it's not there yet, it's just waiting with circles, but it shows the pictures there. uh device and router check mark green. router internet, nothing. Uh! uh no internet connection. All right. All right, what do you need. Okay, I got it. ah, Ten dot zero dot,
54:00
Speaker 1
it's loading or you're back to the page. That's okay. That's okay. Yeah. What's the? Okay. That's okay. That's okay. That's okay. That's okay. [silence]
55:00
Speaker 2
10.0.0.243, which to me is the same number, but that's what it shows. But I hit release and renew it. Okay. Done. Now what? Don't know anything. uh uh uh uh uh All right. What do you you? Internet settings.
56:00
Speaker 1
There's this small tab for IPv6. Click that. When you click it, you click edit, and then there's a box that says IPv6. It says, enabled, it's checked, or is it checked on your end? Yeah. All right. Let's uncheck it. And then hit apply. [silence]
57:00
Speaker 2
Yeah. I.P.z. for asking IGV for I don't think so. Oh, I see. I think I think I think. Oh, okay. Yeah, I got it. Okay. Yeah, it's checked. I guess we go. Okay, checked. Anyplain Kind is okay.
57:00
Speaker 1
All right. Let's go to the tab that says "Administration." At the bottom, there's "express forwarding." Is it enabled at the check? Uh let's uncheck it. And then hit apply. Yes. Okay. Then what are we call this? Hit okay. And then the network status, did it change or it still says no internet? [silence]
58:00
Speaker 2
Okay, got it done. Yeah. Yeah. Okay, hit apply. Okay, it's playing changes. Okay, uh, uh, okay. Okay, it did it. So now what?
58:00
Speaker 1
Okay, let's go back to troubleshooting and then diagnostics. And then to the left, there's a, section where it says restart router diagnostics [silence]
59:00
Speaker 2
not at the moment though it still says no internet yes oh okay i'm sorry so we're getting troubleshooting and then you said there's part of the part with internet it's about to show me something uh troubleshoot rather settings
59:00
Speaker 1
try to refresh the page there.
60:00
Speaker 2
ok. what's going on? they just want me to hit OK. there's nothing under trouble shooting. how about router. how about OK it, hold on, it's saying router, not found, it's going back and forth. open your router settings, it's taking a while. it's intermittently saying router, not found.
60:00
Speaker 1
Right and then to the bottom left there's restart router or yeah that's. Yes, restart.
61:00
Speaker 2
but it did have a diagnostic for a set. [silence] But I, okay. there. [silence] Okay, diagnostics. [silence] got it. [silence] Yeah, yeah, it, I mean, keep them going, but rather not sound, but keep them blocking. [silence] Or a startup as wify. [silence] You want to restart your Wi-Fi. Okay. Are you on your phone? Are you on your router? I've not found connected to router? What team doing [silence] that?
61:00
Speaker 1
That's actually what's making this so weird, you're getting that message. Sorry. So what I'm saying is that it shouldn't be prompting that message. So instead, unplug the plug the node to turn it off, then plug it back after 30 seconds. I understand.
63:00
Speaker 2
[yawning] you're you're supposed to be there no kidding like i'm not aware of that so think i wanna do this uh uh well then maybe you need a different question [silence] all right just tell me this much i unplugged it and plugged it back in are you gonna have to do anything else or is it gonna or is it absolutely gonna work now because if you have to do anything else i gotta hang up uh okay oh [laughs] uh hello [laughs] hi hello yeah okay so i gotta get out of I can't do this anymore. We're already over half beyond when I can do this. So, again, I guess we have to assume that this just doesn't work. Okay. Thank you.
64:00