Speaker 2
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00:00
Speaker 1
Okay Ellie my my name is Alan Lapson, and I own these uh these are the uh the Hesh. the mesh. The mesh, excuse me. uh um we're running into a little problem right now and the person who's helping us with that is yeah I'll I'll I'll take over from here. So basically we called a minute ago and talked to later and she explained how to uh reset these, but as I'm doing it, um I I was taken in so much information, I think I forgot a step or something. So basically we have all four of them right next to each other which is the first thing she told us to do. My question would be do I unplug the parent and then hit the reset button until they the light goes off. Okay, now [silence] over from here. So basically we called a minute [silence] later and [silence] explain how to uh reset these. But as I'm doing it, um, I I was taken in so much information. I think I forgot a step or something. So basically we have all four of them right next to each other, which is the first thing she told us to do. My question would be, do I unplug the parent and then hit the reset button until they [silence] goes off? Okay, now I'm
01:00
Speaker 2
Hi, thank you for calling links Yes Technical support. My name is Ali. How can I help?
01:00
Speaker 1
Got one of those purple. Okay, do I, yeah, go ahead. Go ahead. Okay. Close. Okay. Uh, yeah. Do I, do I need to unplug the parent mode, the parent one? To unplug it when I'm see she first said take the three children. Reset them until they're purple, which I have two of them that are purple. One of them is still blinking blue. [silence]
02:00
Speaker 2
Um, no, sir. Uh huh. So, here's the, I'm sorry? Yeah, okay. So, here's the first thing that you need to do. You need to make sure first that all of them are on setup mode or on solid purple. Now, once everything is on solid purple, you can then work with the parent's node or the one that is hooked up directly to your modem. Now, there are several things. I'm sorry, you're trying to say something, please go ahead. To what? Uh huh.
02:00
Speaker 1
it hasn't quite turned purple yet. uh and I was just wondering, do I need to unplug the parent or can I leave it plugged in as of right now. All right, I got all three purple. it's blue. Okay. Okay. Okay. Okay, we're good. So right now I've got the three The three children are purple and the parent is blue. Now do what?
03:00
Speaker 2
you can so how about the parent node what is the color of the parent node by the way okay so the parent is blue so you need to first to set up or add the three child node to the parent's network before you can deploy them so you don't need to turn off the parent if if if it's not working so there's no need to turn off the parent okay so you can then add the child node and then you're good to go [silence]
03:00
Speaker 1
Okay. Uh, maybe I didn't say this. We are trying to reset the parent password. We're having a problem with the password. This is where all this started. So the last lady I spoke to the last lady I spoke to said I need to bring them all through all of them together, make them all purple, and then once they're all purple, I need to hit the parent reset button five times within five seconds. Um. No, no. We just listened to her. We didn't have we didn't know what we were supposed to do. So we listened to what she said. And we after that we got off the phone with her. We gathered them and and now we're at this point and I didn't think it.
04:00
Speaker 2
So, I mean, have you done resetting the parent first earlier? During the first conversation with the first representative? Or not yet?
04:00
Speaker 1
It was working, but it actually is now. We've got all three of them purple, and I guess from what she said, my next move should be, hit the parent reset button five times in five seconds. And she said, after I do that, it will talk to the children and it will reset itself up, and we will end up with the original password of the parent. Yes. Okay. I see. Let's see. let's see.
05:00
Speaker 2
Okay, so it seems like there is a miscommunication earlier. So, uh, so since you forgot the Wi-Fi password of your, uh, network, correct? Okay. So, what network name can you still see when you open up your Wi-Fi settings from the phone or from the, um, any devices? Can you still see the one that you set up or the default Wi-Fi name of your Linksys router?
05:00
Speaker 1
Right now? No. I see the parent, I see the original one, the three children, I now see as Velop, setup 7, 6, 9, Velop setup, DH, and Velop setup F, 6, 1, and the parent is what it originally was, which was Alan Lapsen. I do. I I know. I do see that on my phone. I see Alan Lapson 5G on my phone. But the three children I can now see as the default. M No, we, like I said, we called this lady, we called the same number about 15 minutes ago and we explained to her that we're trying to reset our passwords and then she, she didn't say anything about that. She said, go gather your things, turn them all purple, and then once they're all purple, hit the reset button five times on the parent and that it will reset the entire thing and once they boot up and she said it would take about six minutes and then that would be the end of it. No, we have a desktop computer and my phone. Yes. [silence]
06:00
Speaker 2
the router settings of your Linksys router on the we browser yeah so you got instead of jumping to that one so do you have a laptop or a tablet that we could use right now so that we can access the router settings of your parent node? Ok this this desktop computer where is it connected? Is it connected directly to the Linksys router or to the modem.
07:00
Speaker 1
Well, it's connected to the modem and then to the router. It's the computer itself is connected to the router and the router is connected to the modem. You start the computer. Here, why don't you let me I'll get in there. Please do. Any browser. Next guy. I don't believe. I don't believe it does. You don't have a VPN, do you? No, no, we don't. That's your.
08:00
Speaker 2
I mean, it's connected to the both network like to the modem and to the Linksys router or is it only connected directly to the Linksys router? Okay. That's what I need to know. Now, let's use the desktop that you have. Open a browser. Yeah, any browser for as long as this desktop don't have any VPN or any active VPN then we can do. Any browser.
08:00
Speaker 1
Let me click this. What do you click? Google Chrome, okay. Okay, I've got Google Chrome pulled up. Mm-hmm. Yep. Mm-hmm. Yep. Okay. Yes, okay. I did. I'm at the Lincus, uh,
09:00
Speaker 2
Uh-huh. Okay, so on the address bar, or on the URL bar, try typing in one nine two dot one six eight dot one dot one and just hit enter from the keyboard.
09:00
Speaker 1
Uh, website says, why am I getting a warning when I try to access my router settings in a browser? Uh, this your connection, your connection is not private. Uh, it says, how do, there's a section here. It says, how I can I bypass this warning? And it says, continue. Okay. Uh, all right. It, it, it says your connection is not private. Uh, no, it says back to safety. There's an advanced button, but it, there's an advanced. Okay. It says, this server could not prove that it is,
10:00
Speaker 2
Okay. Can, is there an option for you to click on, okay, do you have an option to click on continue? or details or show more? Okay. Hit on continue. Okay. After you hit and continue, what are the options? Okay. Do you see the word, or do you have an option to proceed? or show more? Ah yeah, that, that one. Click on.
10:00
Speaker 1
It's 192.168.1.1.
11:00
Speaker 2
Okay. Do you have the option there, like, if you understand everything that's statement above, continue or continue to the website. Do you have that option? Okay, yeah, hit on proceed. Because we should be on the page wherein it should be asking you to log in or or maybe you will see keep your Wi-Fi handy, something like that. Okay, click on good.
11:00
Speaker 1
that's right it says sign in logging with your router password no no he does he he he absolutely does not remember that yes okay and hit sign in okay incorrect password try again yeah okay okay
12:00
Speaker 2
So, after you click it, it should be asking you directly for a router password. Okay. Do you remember changing the router password before? Or the owner did he or she remember changing it? Okay. Can you type the word admin? that's a D M I N. All lowercase. Yeah. Okay. OK can you click on reset password, sir? Let's create a new one instead. So hit on reset password. It will ask for a recovery key. So those five numbers.
12:00
Speaker 1
Gotcha. got it 23632 okay no, go ahead, I'm listening. yeah, like, you're basically saying "don't use two E's" gotcha
13:00
Speaker 2
So, [silence] in the parent node upside down, there's a recovery key underneath it. So once [silence] once you're done entering the recovery key, I'm sorry. [silence] Yeah, so after you enter the recovery key, it will now then ask you to create a new router password. Now to give you an heads up on creating a new router password, you should not use the same character, the same letter or the same special character or the same number will not be allowed. So you need to create it more much more special. Okay? [silence] Yes. Two E is two number?
13:00
Speaker 1
Yeah, I understand. I understand. Can I ask you a quick question? Can I put in, can I put in for this new password the actual password that's written on the bottom of that thing? Okay. Okay. Okay. Yep I get I got went that makes sense that's what I'm going to do. Okay, so I've got the recovery key in and I should hit submit. Okay? All right. Okay, create password here. Okay, it says admin password. So I'm going to use that.
14:00
Speaker 2
[silence] [silence] absolutely ah yeah you can use it [silence] as long as it doesn't have any repetitive or any repeating letters or numbers then yes [silence] [silence] uh huh [silence]
14:00
Speaker 1
uh?I'm. I'm going. . . I don't think it fit on there. I can see better now.V2.V2. okay [silence]okay. Double checking it. okay. I'm hitting reset. Oh, it won't let me. it won't let me reuse the onecause it's all lower case, and it wants one number and one special one. All right, I'm going to fix this real quick. pick a number. pick a number. How do you say? Just one, one number. Oh, no. You got it. Okay. reset. Okay. Okay. That got me into the admin. I've got access to it now. [silence] I think I'll even try yeah
15:00
Speaker 2
[silence] Okay, so you can now see the Smart Wi-Fi Tools, correct? Okay, now on the left side, look for Wi-Fi settings. It's on the second to the last option. Okay, tap on it so you can now see the Wi-Fi name or the bandwidth of your Links router, correct? Okay, [silence] Okay. Okay. [silence] so since the only problem that we have is we forgot the password, so there is an eye icon under the Wi-Fi password. Just click it so that it will display the Wi-Fi password. [silence] So maybe you can take, maybe you can take a picture or write it down.
17:00
Speaker 1
Yep. I'm done. I got a picture of it. Yep. That's right. They're right next to each other. They're all plugged in. They're all solid purple, and the parent node is blue. [silence].
18:00
Speaker 2
So once we're done, let me know. I mean, once you're done taking a picture or writing it down, let me know, okay, so that we can work with the child nodes. Okay. So that like, you know, we don't need to reset the parent node again and then change this. That's why I'm asking you to access the router settings. Now let's go back to the parent node or to the parent router. Okay, so since the child nodes are on the same place with the parent, right? And they are all solid purple. [silence] Okay. Now, I want you to press the reset button of the parent node, not for too long, but only five times. Don't do it fast, I mean, don't do it too fast, don't do it too slow. So press the reset button of the parent node.
18:00
Speaker 1
Okay. Yeah, it's like a purple color. Pink, it it's pink really. Yup. [silence] It is. [silence] Yup. Okay.
19:00
Speaker 2
[KEEP_UNCERTAIN] five times in five seconds. [silence] So after you perform, [silence] or the or pressing the reset button for five times, [silence] the parent node will start, [silence] pulsing? or puring, [silence] ermat. Okay. Now [silence] Yeah. Yeah. So, after that it will, [silence] goes back to blue. And then later on you will also notice that the child node or one of the child node will start blinking again. I meant blinking as well. Okay. So, that process may take because the parent node can only add a child one [silence] at the time. So, that process [pause] will take for 2 or 3 minutes maximum for each [silence] child node to be added. [silence] So, overall in total, let's say, [silence] 15 minutes for all of the [silence]
19:00
Speaker 1
Okay. Okay. Okay. Go ahead. So that's the admin password that I just changed. Yep. David, yes. Okay, so our password is still David, as far as everyone in the house goes, and as far as I go being admin, let's say, I'm gonna keep that one that I just made up. We're giving this 15 minutes and our problems should be resolved, correct? Okay. You've been very helpful.
20:00
Speaker 2
Four child nodes. That's the maximum. Okay. Uh-huh. So uh yeah, whenever you have a problem, especially with the Wi-Fi password, take note of the router password that you have earlier, or the one that you just customized. Yes, it's different to the Wi-Fi password that you have, sir. Okay? Yes, yes. That's the admin, and the Wi-Fi password starts with the one that you mentioned, Daveid something? Yeah. So that's it. Okay? Correct. [silence] Thank you so much.
20:00
Speaker 1
All of them are blinking. Yeah. I got you. Yeah, yeah. They're all blinking. Okay. Okay, that sounds good. And you're going to send that to Alan's email? Correct. Thank you.
21:00
Speaker 2
So yeah, just wait for 15 minutes and then if some of the child notes sir will not be added or will not start blinking, you can just do it again, okay? By pressing the reset button. Yes. Oh yeah, that's a good thing. So here's what I will be doing next. So um I'll be sending you some um home network setup guide tutorial. So this is a video tutorial sir with all of the things that you might actually encounter in the future, especially with this one that you only forget the Wi-Fi password. So a video tutorial is already there so that you can just easily pull it up and you can be guided. Okay. Yes, alenlibson@gmail.com. Thank you so much. Have a good one. [silence]
21:00
Speaker 1
You too, Todd.
22:00
Speaker 2
Cheers. Thank you, Raghu.
22:00