Speaker 1
Yeah, I've got, I've been with DigiClear for years now. I've got three nodes. Two are working perfectly. One just flashes red all the time. And I put it right next to the incoming one, and I think someone told me once, you press the little reset button five times to reset them. And I've tried it by taking it out of the mains, leaving it for maybe half an hour, three quarters of an hour, sticking it back in, right next to the router that's the main router. And it just, it goes all the way through, the motions and flashes red eventually.
00:00
Speaker 2
Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. My name is Josh. How may I assist you today? Uh huh.
00:00
Speaker 1
okay let me go to it it is God a very small in there serial number yeah I'm just need a torch cuz it's a bit dark within inside just one second um right well I thought my eyes were great um so the serial number is three three
01:00
Speaker 2
I see. Got this one, sir. And I do apologize for the inconvenience. Don't worry. Rest assured that I'm going to walk you through on how to reconnect this child note to the network. So before we proceed, may I have the serial number of this offline child note? Yes, sir. You can also take a photo of it so that you can see it clearly on a photo. No worries.
01:00
Speaker 1
B2 OM3- seven B0 triple triple seven nine. Mac. No Mac address. Oh, there's the other bit here. Um GigaClear SSID recovery key 72238 HW. I didn't see anything like model mark.
02:00
Speaker 2
Thank you so much for that one, sir. May I also have the model number? And the model number. Can you check if the model number is saying WHW03? Or I see. No worries for that. Aha. Yeah, don't worry for that one, sir. Rest assured that I can still walk you through on how to connect this one. Even if it is an older model as well. I can still help you with what we have. So, if you're willing, let us proceed with the process. Thank you.
02:00
Speaker 1
[silence] okay? Mhm. [silence] yeah. [silence] it's solid red right at the minute. [silence] yes, yes, yes, and I've got the other one in the hallway, which is blue, but this one was in the bedroom, which has been working perfectly, but all of a sudden, it's gone red. So I brought it into the main main room thinking, oh, maybe this is uh, you know, but it's still doing exactly the same near the uh, the original main one. [silence] the main node.
03:00
Speaker 2
[silence] if you cannot provide the model number so uh yeah I assume the child node is still located next to the main node, correct? Okay, great. So can we reset solid red okay and the main node is showing solid blue, correct? Mhm. Got that one. So, understand, sir. So yeah, let's now try to connect this router or node using the five press method. So, on the main node, and press the reset button five times within 5 seconds. Yes, sir.
03:00
Speaker 1
Might try and pull the cables up and so press this one five times yeah one two three four five that's probably through the yellow sort of color amber sort of color and the other one's still flashing red just across from it now it's going to it's like a blue color and yes [silence]
04:00
Speaker 2
that's that's correct yes sir thank you so much great uh-huh and the offline child node is now flashing red that correct that's great to know that means that that child node is now trying to reconnect to the network so let's observe the light for that one for three to five minutes okay
04:00
Speaker 1
Right. It's Philip, one L, P-H-I-L-L-I-P. And the surname is Furston. F for Freddy, F-U-R. S for sugar, G-O-N for Norman. It's Furston, Philip, one L furstonphillip at yahoo.com. So the main node is blue. And the other one, the red, still flashing red. so the main node is blue. And the other one, the red, still flashing red.
05:00
Speaker 2
All right. So by the way, sir, in order for me to create that ticket here on my end, may I have your first and last name? Mmmhmm. Thank you so much for that one, sir. And what about your email address? Mmmhmm. Thank you so much for that one. Mmmhmm. That's great. All right. So yeah, that's normal since the child node is still trying to reconnect to the network and hopefully after like two to three minutes the light on the child node. [silence] [silence] no worries. That's correct, sir. Uh huh. No worries, sir. [silence] that a great. Uh huh. M-hm.
05:00
Speaker 1
Okay, I think this is the one, I'm sure this is the one that was sent. [silence] Because uh, I mean, I know you work for the Gigi, do you actually work for Gigi Clear? [silence] Yeah. Ray. [silence] So the this one here is still flashing red. Is there a chance that the router, the router or the the node um can go wrong?
07:00
Speaker 2
I see. We are just affiliated with gigaclear, however, we can still like uh fix or walk you through on how to like fix some issues you're having on the router. So, yeah, uh good thing you have called us. Uh yes. Eher so. However, for this one, uh it's just a simple, that the child node got disconnected from the network. So, uh don't worry, if after like two to three minutes, if your node is still flashing red, we are going to reset it and then try to add it manually using the web. user interface. So, however, let's wait for another few minutes and don't worry, I have a timer here on my end, so I'm just gonna let you know, okay? [silence] Thank you. Yeah, yeah, we call them child node because the main one is called parent or mother node. However, yeah. Yeah. Yes, sir. [silence] Yeah. Still flashing. [silence] And, and, and just to clarify again, sir, how far is this child node right now from the main one? Is it at
07:00
Speaker 1
maybe just under two meters. Yeah, yeah, yes. A little bit shorter than me. No, I mean, I mean, I'm shorter than six foot, I'm saying. Yeah, the other way around. Well, yeah. Here's, it's very, it's very, it's very close. That's why I thought I'd bring it in from around here to, to, to try it because I was thinking, if it's not, if you like, reading, or say, getting the signal, this is one of the reasons. But, it's been working perfectly for, maybe six, seven months. And then, all of a sudden, I looked at it last night just before I was going to bed, and I thought, oh, that's red. So, this morning, I thought, I'll just leave it, so I walked this morning and, it's still flashing red then.
09:00
Speaker 2
at least one to two feet away. Two meters, more like six feet, correct? Yes sir. No worries. So [silence] I see. So yeah, I assume the child note is still flashing red, correct?
09:00
Speaker 1
Yeah I've got a problem, but if you bear with me I'll just find another lead extension lead and then I'll make it closer I followed 100%
10:00
Speaker 2
uh, uh. Thank you, S. Yes, greetings. I understand. And thank you so much for that one.
10:00
Speaker 1
All right, I've just got an extension lead. I'm going to plug it in on the floor next to the where everyone else is plugged in and make sure it's plugged. No, I mean, what'm I doing? Yes. Right. I'll disconnect, are you still there? Right. I'm disconnecting that one. Now I'm putting it on the same shelf where the daddy is and plugging in. So it's showing the green.
11:00
Speaker 2
Got that one.
11:00
Speaker 1
Not which one. No, it's not. Hang on. Try to think which one's which now. Oh no, the original one is sort of like a, it's more like a greeny blue. But the one the one that I'm having problems with is passing, passing again. No. Right, so it's, it's flashing red now. [silence]
12:00
Speaker 2
hmm, is it solid? Is it showing solid blue right now or flashing blue? Yeah. So, that indicates that the child node is still booting up. We are going to reset it then add it manually using the web user interface. So, uh, don't worry. Let's wait for another 1~ to 2 min. By the way, sir, do you have a laptop there that we can use to access the web user interface of the main [silence]
12:00
Speaker 1
Do I have a what? I've got an iPad. Um, it was in the other room, so I'm just gonna get it. Cuz I've got the linksy thing on here and I've also got it on my phone. But for some reason, I tried it earlier on and it was saying the wrong password. So, unless it's not gonna do that now. Oh, connecting to your router. Now I've gotta put my email and password in, but it's telling me. All right, okay.
13:00
Speaker 2
[silence] node. And [silence] laptop or [silence] computer. [silence] That's great. [silence] We can use your iPad. [silence] So [silence] uh [silence] is your iPad ready? [silence] Mhm. I understand. [silence] Mhm. So, yes. [silence] Uh. Mhm. [silence] Aha. [silence] However, [silence] android and said to interrupt you for that one, sir. However, [silence] this time, [silence] uh [silence] we won't be using the Linksys app to add this Shutenai. We are going to access the web user interface. [silence] So [silence] um [silence] we're now, sir, [silence] uh [silence] and make sure that your iPad is [silence] connected to the same [silence] network that your Linksys [silence] router is on, [silence] that's your parents' router. [silence]
13:00
Speaker 1
Yes it is. Now I've got Safari. http. Who? colon. Yeah, where's the colon? Uh, I'm trying to think. It's the, is that the dash at the top. Right. Oh, I've got to press into the numbers for that. Right, double dot. Yeah. Oh, no, I've put two dots in.
14:00
Speaker 2
connected to the mesh network, okay? to your gigaclear's network, that's great. so, on your iPad, can you open a browser like Safari or Chrome? that's great. So, in the address bar, like the upper search bar, just type in: H T T P colon. The symbol colon. that's correct. Look for the special characters there. There should be a colon symbol. Uh, no, sir. a double dot. And then.
14:00
Speaker 1
yeah two two forward flashes my router is this in capitals or just lower case right my router wish I've done. That's it yeah Look dot local Right. I've done that All right. Just waiting for it to load
15:00
Speaker 2
[KEEP_UNCERTAIN] None or then double forward slash, like forward slash forward slash. Thank you. And then myrouter.local. That's correct. Just in all lowercase. Also, it should be in one word, so myrouter. The symbol dot, local, spelled as L-O-C-A-L. And then press enter. [silence]
15:00
Speaker 1
Come on, what are you doing? You're not loading up. Why is it saying that? um... No, it's jumped to Apple for some reason. I'm going to have to start that again then. I've closed the other get the things down. So, it's, start again please. So it's my router, is it? All right, HTTP colon double forward. Yeah, two, so HTTP, HTTP the colon two forward slashes. [silence]
16:00
Speaker 2
won't load. uh yes. uh yeah, however, we need to input first the http. so again, a colon, then double forward slash.
16:00
Speaker 1
My router, all right. Why is it turned around? My router. Not local. It's trying to load. I have to put the phone down so I can hold this a bit better. Yes, it is. Yeah. This is for some reason [silence] is
17:00
Speaker 2
And then my router, yeah, myrouter.local. Yes, sir. And yeah, just press enter. mhm Understand And I assume the child node is still showing flashing red. Is that correct? I see.
17:00
Speaker 1
misst Lark all the start bits sorry about this H T T P two two slash my My R O U T E R then it is anything after that, I know you said local, but is there a dot dot local local Maybe that's what happened then. My router dot local. That's all it's saying at the top. No, it's saying my cooter. What? Luckily, is it me? No, hang on. I'm gonna have to start again. H T T P colon slash slash myrouter dot local.
18:00
Speaker 2
Yes sir. There should be a dot in between my router and that's correct. [silence] Now, what's the.
18:00
Speaker 1
http colon [ Carol wait, double, forward, my brown [local] why is it's saying at the top my counter that's not what I put in. it's just it's coming up with NIT but I put in are in there, for router.
19:00
Speaker 2
Oh, what's the. I see. I see. How about this one? Can we try, can we try to type in 1 7 1. 168.1.1.1 instead?
19:00
Speaker 1
So with I've got a clear search bar now. 192.1 68.1.1 click. Yeah, that's it. Yeah. So I got home. I got a thing in front of me like a picture of my Wi-Fi. Yeah. [silence]
20:00
Speaker 2
So, 1 9- 2. 16 eight. dot one, dot one, so again, sir, in the, uh, yeah, so in the address bar, it should be 192. 168.1.1, okay? Okay, great. And then press enter. That's, is it a Lexis Wi-Fi? Okay, great. So can you press the phone images there, like the two phones?
20:00
Speaker 1
I pressed on one of them. Oh, now it's going to doing something. Oh, access router or something. I hope so, because earlier on, it said wrong information. Um, go away. Um, ask is asking for password. Normally it's, it, it more, normally it it comes up and tells me, you know, like fingerprint, but it's not. Yeah, I have at the minute. I can go through reset the password, but that's going to delay again. [silence] [silence] [silence]
21:00
Speaker 2
Okay, great. that's brilliant. So can you, log in using your router password? Yes sir. That would be, so that's fine. I assume you forgot the router password. Is that correct? No worries for that once sir. Yeah, yeah, that's fine. [silence]
21:00
Speaker 1
reset password now it's coming up with the big screen recovery recovery key which is in in the main one isn't it which I've written on a piece of paper here behind it uh 63019 63019 and submit right it's changing pages and loading create a new password
22:00
Speaker 2
Yeah, for this one we might need to reset the router password. So on the screen, kindly press reset password. [silence] Uh-huh. [silence] That's correct. All right. [silence] Ordinary digits. Uh-huh. Yes. Yeah. Yes, please. So kindly create a new router password and make sure the new password meets [silence]
22:00
Speaker 1
Right, you can't hold or we notified this you the admin the admin password password kids. So I want the admin password first Don't I? Right. Okay, it's just going it's just going through to save this password enter the user name. user name of what? 192 168 1.1.1 account. Is there a user name that I can use? [silence]
23:00
Speaker 2
Thank you. That's correct, so no sir, you can now create a new router password and you can just leave the username since that's optional. So again, uh resetting the router password will not disconnect your wireless devices from the network since we are not resetting the Wi-Fi password. So you may now clean up. is the username optional?
23:00
Speaker 1
Oh, it, it, it's saying don't save. Well, it won't let me do anything, apart from in red, don't save. Yeah, yeah, so now I've got loads of different things. Network status, Linkseed, line networking and such. Kig my. Greer. Bottom bottom right corner
24:00
Speaker 2
or. No problem. You can you yeah just leave the user name uh blank and then check if you can submit or log in using the new router password. Can you press the don't save option there or you couldn't. Let's write it. That's that's great sir. So that's all right. So on the screen can you look for the tiny letters called C A like Charlie Alpha and it can be found on the bottom right corner.
24:00
Speaker 1
No, because what I've got, I've got, I've got smart Wi-Fi tool lists, device, guest, parent prize Speed check, a router settings, but nothing to what you're saying, and then on the other side, I've got boxes, which is network status, links, Link setting home networking, Wi-Fi settings, guest access, device, parent controls and priority at the bottom. [silence] third-party [silence]
25:00
Speaker 2
That's correct. Small letters called CA. Got that one and thank you so much for that information. So, can you scroll down at the bottom and then you should be able to see those ah hyper link there. Like it says end user license agreement, terms of service, privacy statement, third party license,oley.
25:00
Speaker 1
States. Yeah, I can see that. Quite such small writing. The CA, is it? You want me to you want me to press CA. Right, it's gone back to doing something. Yes, yes it is. Right, hang on. I'm going to put that down because I'm holding everything, trying to open the there.
26:00
Speaker 2
Yeah, those tiny words or letter stings. So, on the on the ya, ya, that's correct. The PA, those tiny letters. Yeah, kindly press that's correct. Yes, please. Thank you. So, yeah, the page will just reload after you press PA. So let's go back on the child node right now. I assume the light on the child mode is still showing flashing red. However, that's fine. So you may now you may now reset again, the child notes, sir. So again, for reset, just simply press and hold the reset button and do not release it until you see the solid blue line. I understand. No worries.
26:00
Speaker 1
So just recap. I press the reset button. How? I think that's it because it's going through reds and everything. It looks like it's turned off now. By keeping your finger on it, does it turn it off or not? YES. Oh, right. It's blue. It's going blue now. Right. It's flashing blue now. [silence] It looks like there's, like, blue on the other side. Yes.
27:00
Speaker 2
So you know, press and hold it, and wait for the solid blue light. So once you see the solid blue light, that's the time you release the reset button. Uh, kindly wait. Yeah, that's fine. So let's wait for the solid blue. Yeah, sir. It will turn off, since that's part of the reset process. However, that's great. You may now release the reset button. All right. All right, that's fine. So, right now, or for now, we will wait for the light on the child
27:00
Speaker 1
yeah and it's pulsing blue still [silence]
28:00
Speaker 2
note to turn back to solid pink or purple. That's fine, sir.
28:00
Speaker 1
I was going to read, but I did read and it's now doing something. Details and such, there's just a screen with.
29:00
Speaker 2
solid red. Is that correct? That's right, that means that the child node is now back on setup mode. So on your iPad, on the web user interface, can you press or tap connectivity or connectivity tab? Connectivity. Yeah, yeah. Kindly press that one. All right. So under connectivity, you should be able to see the CA router orvelop set up tab. There.
29:00
Speaker 1
Internet settings going across the top, a box with automatic check for updates, choose your file, time zone England, okay, cancel, apply. [silence] CA router setup, yeah? So click that one. [silence] Right. [silence] Add wired child notes, add wireless child notes. [silence] yep done. and you'll have to put okay or apply
30:00
Speaker 2
on the connectivity tab, you should be able to see the five tabs, like basic internet settings, local network, advanced router, or administration, and then CA, router setup. And you see those options there? Router. That's correct. All right. I want you to... Yes, please. Yeah. So... All right. So, on that screen, I want you to press add wireless child nodes.
30:00
Speaker 1
Okay. All right, it's changed again. Now, another screen now. Uh, it's flashing red, yeah. Up a little. Uh-huh.
31:00
Speaker 2
Kai Ninby press OK. All right, and then oo. So, uh, can you also tell me if the lights now or the lights now on the child node already going flashing red? That's brilliant. So again, sir, the child node is now trying to reconnect to the network. So for now, let's observe this slide for two to four minutes. And while observing I'm gonna put the call on hold for three to five minutes, because I'm gonna double check my resources regarding for this issue, okay? Thank you, sir. Thank you. So, kindly hold on the line. [silence]
31:00
Speaker 1
Yeah, she's gone blue. Oh, she's gone back to red. No, she's gone back to red again. Yeah, it's a greenish blue. Yeah. Yes, you're right. Yeah. Oh. Yes. Okay. Just plug it in and let it do itself. Yeah.
34:00
Speaker 2
Sure, thank you for patiently waiting. Hello sir, thank you for patiently waiting. Hello sir, thank you for patiently waiting. Voiceover: solid blue. That's fine. the light on that node will turn back to solid blue or green, so yeah. yeah sir, it's more like a teal, so yeah, so yeah. i've seen the light on the child node it's still showing solid feel, correct? That's brilliant. So yeah, we're assured that we have successfully reset and added the child node using the five not the five press, but the web user interface. So you may now unplug the child node and relocate it back to its designated location. So for relocating sir, just simply unplug and replug the child node, okay? There's no need to press the reset button.
34:00
Speaker 1
Okay, I'm just taking it. out of the mains. Come on, you little child. Back to where you should be. Right, I'm almost there. Pudding. Pudding. Putting it down and plugging in. She's plugged in. And she's blue at the minute, but not the teal, the blue, blue. Right. So that should be it then.
35:00
Speaker 2
that's correct so once the child node has been relocated just wait for its light to turn back to solid peel uh-huh no worries sir so again thank you so much for your patience and cooperation sir and uh appreciate your yeah however it will turn to flashing blue because again that indicates that it's booting up all right All right. yeah uh let's wait for the light on
35:00
Speaker 1
right yeah cause at the minute it's flashing blue okay now it's red yep flashing red yep right
36:00
Speaker 2
A child node to turn back to solid teal. However, again, the light sequence would be solid blue, flashing blue, then flashing red, goes to solid teal, back to solid red, and eventually it will turn back to solid teal. So that's the sequence process. Yeah, that's fine. So, yeah. However, I rest assured that I'm going to be wait for the line in order for just to make sure that all your devices will be working properly. Uh-huh. Flashing red, correct? Yeah. So flashing red indicates that it's now trying to look for the signal or reconnect to the system.
36:00
Speaker 1
Yes, yes. A heatwave. A heat wave. Very hot. Yes, it's, yesterday it was,uh, about 29 degrees and today it's going to go up to similar. And,um, humid, very humid as well. So. [silence] No, I didn't know that. [silence] No. Oh, wow. So, how was your weather? Warm. Oh, wow. Oh, I'm sorry, it's because so is this so does this call cost is it costing me this call.
37:00
Speaker 2
uh. [silence] For with with that one, sir, uh since your call was not or has been redirected telecom's technical support. Uh, however, for future reference, you can also contact Digiclear but most likely they will just like uh refer them or refer you to us. So we are the ones experts for this uh kind of issue. Uh, don't don't worry. would you like me to send you an offline instructions on how to reconnect the child node so that if you will encounter the same issue, you can just uh check my email. All right. Flashing. Red. [silence] All right. Yeah, for that one, let's wait for one to two minutes. Hopefully, it will turn back to solid tile.
38:00
Speaker 1
it's about eight no it's about three meters away from the the other child node I'll look at on the look at I'll look at the other one the the other child one and that is nice and blue or teal colored Yeah and this one still flashing As I say it's been working it's been I've never had any red red on it before and it's not been moved it's in the same place that I put it in so it's back to work Yes yes
39:00
Speaker 2
And... And may I know how far is this child node from the main node right now, or from the other child node? I see three meters. All right, thank you. Deal. Still flashing red. And... Yeah, and I assume this child node is currently plugged in directly into a power outlet, or power port. Is that correct? All right. still flashing red, I see, uh, yeah, let's wait for one to two minutes for this one. So, just to confirm, sir, is the order codes still flashing red? Uh, I see, I see. Uh, yeah, for this one, let's wait for five minutes. So need to wait for five minutes for the trial codes. Yup. Okay. [silence]
39:00
Speaker 1
Right. Um, well, if it's going to be a minute, I might as well wait for the minute. If you think, but it's a say it's still pulsing red. Come on. Well, you can see that from your end, can't you?
41:00
Speaker 2
for another um let's wait for another minute and let's see what will happen on the child because since we just added it using the web user interface once we relocate the child node, it should like turn back to solid blue. However, for this one, we might need to further isolate this one and uh would you like to give you a call back instead so that you won't like uh pay much during this call? Mhm. Mhm. I understand. Yeah, don't don't worry. I'm just gonna let you know once the minute is already turned that are regarding with our tool. Let me check. Yeah, regarding with accessing the web, sorry, the we're remotely accessing the system, I do apologize for that one, sir, but we don't [silence]
41:00
Speaker 1
Right. Right, understand. Mm-hmm. I can almost see a little bit of blue when it's flashing red. Know, maybe it's cause I'm flashing my eyes as well. Um, come on. Ooh. Yeah, it does when it's like, yeah, it's flashing red but sometimes it's sort of, when it goes sort of, the lowest flash of the red, you can almost see blue.
42:00
Speaker 2
have an option here. Since uh, however I assume gigaclear has, but on our end, we do not have since uh gigaclear is your internet service provider. And the reason as well, why we won't why we cannot access or we don't have at all to access your uh system because it will invade your privacy as well. Um, I see. Uh, yeah, for this one, since uh we already waited long enough in order for
42:00
Speaker 1
I've got to reset the other one again. right so unplug it and then put it back in again. you don't have to you know don't have to wait a minute or two. So sorry, um for so the main node unplug it, put it back in and for this one. now what about this one? So right so I'm going to go back to the main one.
43:00
Speaker 2
for it to turn to solid seal or blue. Can we reheat or restart the mannode instead? And if you want, you can end the call then I will be providing you a call back within one. No, sir. Uh, yeah, just simply reboot or restart the mannode. So for reboot, you can just like unplug and replug its power adapter from the power outlet. That's correct. So, all! Yeah, no need. Just simply unplug and replug and also that's for the mannode, like the parent node. That's correct. No need, just simply uh leave it as it is since we're just rebooting. Yes.
43:00
Speaker 1
Um, just generally take it out, put it back in. Uh, that's turning to a blue short color now. No, no, it's, no, it's open. You can see it's, I'm stood here looking across the room and it's there in the corner. Um, on, on a little shelf, under on, but high, maybe five, four feet in the air on a little shelf. because that's where.
44:00
Speaker 2
please. Yeah. So I assume this main node is currently located in an open space. Is that correct? Like it's not under the shelves or inside the shelves. hmm. All right. All right.
44:00
Speaker 1
so the main that's where the main power comes in for the internet that is so I couldn't have it anywhere else so I'm just heading back to the other room all right so the the main one is now a nice teal color but I just walked out of the the one in the bedroom which is flashing red and and the other one which is the other
45:00
Speaker 2
Got that one. Uh-huh. Uh-huh. So, yeah, uh, for now, yeah, however, for now, uh, let's just wait for the light on the main node to turn back to solid till because that indicates that it is already online. And once it gone online uh, we will observe the light on this problematic child node again for another 3 to 4 minutes and hopefully it will turn back to solid till. So, yeah. So, yeah, according to yeah, sir, yes.
45:00
Speaker 1
side of the hall, what's that been doing? That's pulsing red as well. Yeah. And the one, and the one in the bedroom, so I've got two pulsing red, and the main one is blue, or teal. I'm going to watch the other one because watching this, this one that we're just trying to reset. Oh, the other one's gone to teal already. The other one is still flashing red. Yes. Yes. Because this one, the one that's
46:00
Speaker 2
Yeah, and that's normal since we just rebooted the main node. So, again. All right. So yeah, let's wait for the child nodes to reconnect to the network. Like the other child node. So just to verify, these nodes were provided by Gigaclear, correct? mhm sir hello mhm mhm mhm mhm mhm
46:00
Speaker 1
And, uh, yeah. Oh, right, I see. I see what you mean, yeah. Now this one's still posting exactly the same. I just think this is, uh, gonna carry on and carry on. So, um, and at the same time, this is a phone call, which is costing me money, which I thought it was a free call to GigaClear. [silence]
48:00
Speaker 2
Yeah, got it. So, yeah, for this one, as I mentioned earlier, let's wait for another two minutes for this child node. However, sir, I really do apologize. If the issue persists, we might need, just for isolation purposes, we might need to set up this problematic node as the parent and then use the other working nodes as a child or children. Yeah. Yeah, and then. Yeah. Uh-huh. Yeah. So, yeah, don't worry for that one, sir. Uh after 1-
48:00
Speaker 1
Oh, it's gone, it's gone killer. Hooray. No, it's gone back to red, it's gone back to flashing red. No, solid solid nose. It is a slight flash. Now it's gone back to the killer. Okay. Thank you. Yes, it is. Is well, that one's gone.
49:00
Speaker 2
There. It's a minute. I will be... Uh, would you like me to end the call and then provide you a call back? Ah, it's alright. So... Let's wait for another minute just to make sure that it is already working, okay? So, after a minute, if it's still showing solid seal, rest assured that that node's flashing red. Alright. Uh, that should do it. You should be assured that we have managed to, uh, re-add the child node to the network and rest assured as well, that after this call, I will be sending you an offline instructions via email on how to... Excuse me. How to reconnect the child node to the network, okay? All right, so. Yeah. Thanks. You're most welcome, sir. And just to verify, everything is working fine now, correct?
49:00
Speaker 1
No, the one in the hall here, which is only a few steps away. That's nice and teal. And the main, the main one which is just in the lounge here. Okay. Also, teal. So, I've got three real teals. [silence] Right. Okay. Okay. Lovely job. So I'll just wait for that email that you can send me regarding if I have any other problems, which is very good for you. Thank you.
50:00
Speaker 2
Mm-hmm. Mm-hmm. Mm-hmm. All right. That's great. By the way sir regarding your call, rest assured that your you're still contacting the UK number We just hear your call has been redirected to the Philippines because we're the ones providing you technical support. So, however, regarding to the cost of the technical support, rest assured that you're calling the UK number, okay? Not the international number. All right. So, again, in the future, rest assured that you can just give us a call if need further assistance regarding with our devices. Mm. Yes, sir.
50:00
Speaker 1
Okay, thank you again. Bye, bye.
51:00
Speaker 2
you're most welcome and thank you so much again for calling linksys you have a great day you're most welcome bye for now take care
51:00