Speaker 1
Claire, my name is Dom and I was trying to get a coworker connected to the link for her to have her computer working and I know that I need to give you the serial number, but I don't remember what the password was that I have on here. I don't know if I had to give it to you guys or what I need to do because it's, that goes with probably everything in the office. So I'd have to redo everything. I'd have to change it.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Hi, thank you for calling Linksys. My name is Clark. How can I help you? [silence] I see. So you mentioned
00:00
Speaker 1
Yes, please. Everything is connected. Yes. My computer. It is. It's, it's Windows. [silence] Absolutely. My first name is Donna, D-O-N-N-A. My last name is Strauss.
01:00
Speaker 2
So, you mean, um, you don't know or you forgot your Wi-Fi password, is that correct? Okay, got it. Um, may I ask? Currently, is there any devices that are connected to your network, like computer, your phone? Okay, got it. Thank you so much for that. Uh, we can definitely, um, see and check what is your Wi-Fi password. Um, you mentioned a computer is connected to Wi-Fi, right? Okay, is it the Windows computer or Mac computer? Hmm. Windows, perfect. Thank you so much for confirming that. So, yeah, we can actually, um, check and see what your Wi-Fi password, but I need to gather some information first in order for me to create a ticket on our system. Will that be okay then? All right. Can I have again your first and last name?
01:00
Speaker 1
STROUBE, S-T-R-O-U-B-E, three zero five one eight five three, hey, three zero five one eight five three, thank you, my email address is B Strob, that is B-E Straub four two two four zero, four two two four oh at Yahoo, that is Y A H O O, dot com, the serial number is C V N two one L four.
02:00
Speaker 2
Alrighty, thank you so much, um, Donna. Um, can you also verify also the phone number showing on our system, it's 2796263557. Uh, huh. 1853. Alright, perfect. So, in case our call get disconnected. I'll be using this phone number, so I can give you a call back right away, okay? Alright. Can I have also your email address? [silence] Um, what is it again? 4220? Oh, 40. Alright. Got it. Thank you so much for that. Since I already have your personal information, then I'll be asking out for information of your link's attribute. Um, can I have the serial and the model number please?
02:00
Speaker 1
343 751-2. And then what else did you need? uh e1000? Yes please. My internet provider is spectrum. Yes.
03:00
Speaker 2
And what is a model, uh, the model number for this? Um, E1000, is that right? And then lastly who's your internet service provider? Excellent. All right, thank you so much for that. So, uh, let me just try to check on this one, just give me a moment, okay? Um, Donna? Okay. Hmm. All right, so before we can proceed on this one Donna, I just want to let you know regarding on your linksys router, um, these models that you have right now is actually part of our end of support, um, device lists. So that means we cannot longer provide any technical support, any firmware updates for this device. We do not have tools and software to provide assistance on that. So our recommendation for your router to purchase an upgraded model. So I'm sorry with this inconvenience.
03:00
Speaker 1
I do? Mm-hmm. Yeah. I'm not real sure. I don't think it's it might be Wi-Fi
04:00
Speaker 2
regarding your Linksys router, but since again, you're just asking to uh to check what is your Wi-Fi password, um probably I can provide you some tips and see if you can check it, okay? So, um you have a computer, right? Right now? Okay. Um on the computer, um at the bottom portion of this of the the the computer, do you see the search bar or the search icon, right? Okay, can you please uh enter this information? So it's N for net. Is it connected wired or is it connected via Wi-Fi? That computer? Okay, uh let how about this one? Let's try to check this. Um
04:00
Speaker 1
Okay. Okay. Um, it says, um, Ethernet, it's got an X beside it and then Wi-Fi, it's got Cisco 375. one two. All right. Okay. Okay. I lose property, uh OK.
05:00
Speaker 2
On the search bar at the bottom portion, can you type in n for Nancy, S for Salty, C for Charlie, P for Peter, A for alpha period, C for Charlie, P for Peter, L for Lima? Yes. Can you tell me we receive right now? Okay, great. Can you right click the icon of Wi-Fi, and then click status? And then click wireless properties.
05:00
Speaker 1
It says it's got the Cisco name and it's got the SSID number and it's got a network type network availability and then connect automatically when this network is in range is checked. It's got look for other wireless networks while connected to this network and that's even if the network is not broadcasting its name SSID. That's all it's got. Thank you. I do.
06:00
Speaker 2
Do you see another tab next to it? Do you see another tab next to it that you can click? Just give me a stack, okay? Alright. So, after you click, right? After you click the wireless properties, you will be routed under connection and security, right? Do you see security?
06:00
Speaker 1
OK. OK. It shows this, oh, it's password was the dollar sign. OK. Alrighty. I didn't know I could do that. Thank you. Bye-bye.
07:00
Speaker 2
[silence] Security. [silence] then kind of click the box that says show characters. [silence] So that's your Wi-Fi password. [silence] Yep, that's your Wi-Fi password. [silence] All right. [silence] Thank you so much. [silence] All right. Have a good one. Take care and goodbye.
07:00