Speaker 1
Hello. Yeah. Yeah. I've been using the AI Assistant to set up a router as a Wi-Fi extender. It's a MX4200. I've basically gone through all the steps and it's told me to contact yourselves. I've got the pink LED persistent after a factory reset and power cycles. Unable to access setup wizard. Step trip factory reset, 10 seconds, power cycles with 5 minute wait, factory reset with 15 second hold and 5 minute wait.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling Linksys. My name is Josh, I may assist you today. Mhm. Uh-huh. Got this one, Sarah. So just to confirm, how many links do devices in? [silence]
00:00
Speaker 1
[KEEP_UNCERTAIN] So my Wi- my old Wi-Fi provider was a Linksusu router. I've recently changed over and I was using two other Linksusu routers as extenders if you get me. But they they won't connect to the new Wi-Fi service what I've had put in. yes. It is 5 0 M, 10 M, 56 C, 08, 724.
01:00
Speaker 2
Do you have? Mhm. Mhm, I see. Yeah, this one. And just to verify, is this your first time calling Linksys? [silence] since this is your first time, I would need to create a record for you first. And may I have the serial number of one of your Linksys devices? [silence] All right,
01:00
Speaker 1
That's it yeah. So the the actual house Wi-Fi isn't a Lynx device and that that's running fine. I'm just I'm just trying to connect these to that.
02:00
Speaker 2
thank you so much for that one, sir. So let me verify again, the serial number. So it's five, zero M for mike, one, zero M for mike five, six for Charlie, zero eight, seven two four. Is that correct? Thank you so much for confirming. And may I know the sorry, the, the parent node, which is the one directly connected to the modem, is the light on that one showing solid spring? I, sorry, solid pink or purple? Oh, I see. Uh yeah for this one, sir, since uh your main router is not part, or sorry, it's not next and that means that it will not be part of the mesh devices or mesh network. So for this one, one of your next device [silence] has to be also connected directly connected to your modem.
02:00
Speaker 1
Right, so I can I can do that with with an Ethernet Right, let me um so it's actually about 20 m away, but I've had a cable run. So shall I bring it closer and use a shorter cable to set up? Oh, you're on an amplifier. Yeah, I'm okay. Yeah, yeah, yeah, well, will it will it bother it if we bring it closer?
03:00
Speaker 2
sorry, linksys devices should be wired directly to the new router or new modem and then the other one will use as a wireless repeater or wireless extender. so we can actually- uh, yes uh, yes sir. so for now kindly wire one of the Links sys devices to your main router and let's try to see configure that one first. yes sir. however, since that router or node will be configured as a parent or main node that means that that device will always be wired directly to your main router.
03:00
Speaker 1
if I unplug it temporarily to move it back yeah right just grab I'll just grab this one do so it's closer to the to the actual incoming service to to get set up one up. Do you need the serial number for this one? So it's five 0 Mike one 0 Mike 5 6 Charlie zero 8 3 7 1 [silence]
04:00
Speaker 2
Yes, sir, that's actually fine. So, yeah, for now, you may unplug that one, and then. Mhm, got that one. Mhm, yes, please. All right, thank you so much for that one. So, this device will be our parent node, and the other one will be the child mode. I have a rest assured that we can.
04:00
Speaker 1
yeah, yeah just give me one second [silence], so does it when I'm plugging into this linksys device, does it wants to go on the internet [silence], or the ethernet port [silence], yeah the one with the yellow underneath [silence], so it's coming from, it's coming from ethernet on the incoming [silence], router and I've plugged it into the internet on the linksys [silence]
05:00
Speaker 2
So just let me know once the parent node is wired directly to your main router. Hmm. It should be on the internet or the LAN port on the main router. That's correct. Hmm. Hmm.
05:00
Speaker 1
Yeah. Thank you. Yeah. It's flashing, it's flashing red. This is a different one to what I originally was doing. So it's, it's always flashing red because it's not, it's not being connected. Yeah, yeah. It is okay. [silence]
06:00
Speaker 2
All right, thank you so much for that one. And what's the light now on the main node? Flashing red. All right, let's reset that. I'm sorry, was it showing solid blue before or solid pink? I see. No worries for that one, so let's now reset that node. For reset, kindly simply press and hold the reset button and do not release it until you see the solid blue light. And take your time.
06:00
Speaker 1
I'm still holding. It's got no lights on currently. Oh, there we go. Solid blue light. Shall I release? Yup, that's done. Now it's blinking. Okay. It's Lewis L U I S and Morehouse M O O R H O U S E. It's lewis.morehouse [silence]
07:00
Speaker 2
That's fine. That's yes, please. All right. Uh-huh. Thank you so much for that one. So, yeah, for now, let's just wait for the light on this parent node to turn back to solid pink or purple, for that indicates that it is already on set up mode. So while waiting for the light on the main node to turn to solid pink, may I have your first and last name? Uh-huh. Thank you so much for that, sir. And what about your email address?
07:00
Speaker 1
at hotmail.com. Um my internet provider sorry. It is EE the the light the light's solid pink [silence] the reset button yeah. [silence]
08:00
Speaker 2
All right, got that one. And when last, sorry, one last thing. Who's again your internet service provider? Yes, sir. All right. Thank you so much for that. One. So, going back to the solid green. That's great. So, that means that the parent node is now on setup mode. So, kindly press the reset button on the parent node five times within five seconds and let me know once it is done. Yes, sir. And again, just press it five times within five seconds.
08:00
Speaker 1
yeah that's done it's solid pink yeah it's it's now it's gone white it's blinking white
09:00
Speaker 2
Mhm. Thank you so much for that one. And is the light on the parent starting to flash? [silence] still solid ping, I see. Let's wait for 30 seconds or a minute. And if the light is still showing solid ping, kindly press again the reset button five times within five seconds. So it's like, press release, press release, press release. [silence] All right. [silence] Thanks so much. [silence] so I assume the light is still showing solid pink. Correct? [silence] That's great to know. [silence] That means that the parent node is now trying to connect to your new router. So for now, we will observe [silence] its light for [silence] one to [silence] ten minutes. [silence]
09:00
Speaker 1
You know, I, I purchased them. So it's, uh, it's still blinking white. Oh, it's just gone blue, solid blue. Yeah. Where's your office based? [silence]
10:00
Speaker 2
By the way, sir, just to confirm, were these nodes provided by your Internet service provider before like Fiber me or did you So, I see. Got this one. Let's wait for another minute just to make sure that the router or the main node is already working. [silence] I'm going to set your expectation that your call has been redirected to the Philippines. However, our main headquarters,
10:00
Speaker 1
Oh, okay. Okay. It's still blue yeah? Brilliant. Yeah. Yeah, it's already it's been fitted it's it's already fitted that and it was working before. Yeah. [silence] [silence]
11:00
Speaker 2
is on the UK. So is the light on the main node still showing solid blue? That's great to know. Sir, that means that we have successfully configured this node as a parent. And again, if you want to relocate it, make sure that it will be still connected directly to your new router, okay? So for that one, you will really need a long ethernet cable. Mm-hmm. All right. That's great to know. So yeah, you may now unplug that one and relocate it back to its designated location. And again, sir, I really do apologize just to make sure, make sure that the long ethernet cable is still connected to the main router.
11:00
Speaker 1
Yeah, it will always one second. So, I don't want to go back into the internet for. Yeah. Yeah. Just one second. So, that's plug back in. Do that in today. It's gone. It's solid blue straight away. It's blinking blue now. Yeah.
12:00
Speaker 2
Okay. Thank you so much. take your time. Yes, sir. So just plug the long ethernet cable into the internet port. it should be always be on the internet port. All right. That's fine. So currently this main router or main node is still booting up. So let's observe its light for two to three minutes. [silence]
12:00
Speaker 1
So, you know, you know when we set up the, when we set up the wireless one,
13:00
Speaker 2
Thank you. Uh huh. It should be closest to the main node or to the linkage parent node since again the main router will not be part of the mesh system since it's not using mesh technology. Uh huh. Yes, so yes, please. [silence]
13:00
Speaker 1
So, so that that parent one has now got a red light on now. Yeah, the, the one that we've just sorted, that's now got a red light on. The, no, because it's hardwired into the house.
14:00
Speaker 2
[silence]. Hi Sid, let's wait for another minute or one 30 minutes. And if the issue persists, uh, can you swap the ethernet cable that was plugged in on the main nodes sorry, on the main router? [silence] Aha. And can you go back to the, uh, I do confirm again, this long [silence].
14:00
Speaker 1
Yeah, see? Yeah, it's gone blue again now. Yeah. Yeah. It's unplugged at the minute. Do you want me to turn it on? Yeah. Yeah. Okay, that's plugged, then. The other one's still solid blue. Yeah. So, that's... That's the child mode.
15:00
Speaker 2
turnet cable, where we relocated the parent node, is still plugged into the main router, correct? solid blue. Ah, let's wait for one minute, okay? Just to make sure that this parent node is already working or online. And by the way, sir, is the child node already turned on? Yes, please, because we might need to reset that one as well. That's great to know. it seems like the parent node is already online or working. So, let's now try to add this child node to the network.
15:00
Speaker 1
It's blinking blue.
16:00
Speaker 2
Yeah, that's fine. Currently, the child node is still booting up. So let's wait for its light to turn to flashing red. [silence] Hey, sir, what's the light now on the child node? blinking blue. All right. Let's wait for one to two minutes. Solid pink. All right. That's great. So if the light on the child node is solid pink, so
16:00
Speaker 1
Uh-huh. On the main node, yeah? Yeah, very nice. Yeah, that's been done. It flashed while I was pressing it, but it's it's solid blue again. That's solid pink.
17:00
Speaker 2
That means that it is already on setup mode. So, let's go back on the main or parent node. So, again, on the main node, kindly press the reset button five times within five seconds. Yes, sir, that's correct. Thank you so much for that one. And is the light on the main node starting to flash again? Uh-huh. And what about the child node? Solid green. I see. Uhm, however, for this one, let's wait for 30 seconds or a minute.
17:00
Speaker 1
[silence] [silence] so that's now blinking white [silence] on the on the main node
18:00
Speaker 2
and let me know if the light on the shield will start to flash. Ah, thank you so much. Just to confirm, is the light on the shield still showing solid band? I see. Can you press again the reset button on the main board 5x within 5 seconds? Thank you so much for that. And again, let me know once done. Got that one, sir. [ silence ]
18:00
Speaker 1
a child's now blinking pink. then it's gone, it's flashing red now. Yeah, the main one's solid blue. I'll just leave them as default. I want it, well I want everything to be the same as the house Wi-Fi.
19:00
Speaker 2
blinking pink. All right, that's great to know. That means that... flashing red. That's brilliant. So, apparently, the child node is trying to reconnect or connect to the main node's network, which is a good sign. So, let's observe or wait again for its light to turn to solid blue, the same as the main or parent node. that's brilliant, sir. So, uh, by just once, sir, since after we, like, reconfigure the parent and the child nodes, would you like to personalize the Wi-Fi name and password or just leave them as default,
19:00
Speaker 1
Is that a standard?
20:00
Speaker 2
Got that one. No, sir, by default, the default Wi-Fi name on the system is the one labeled underneath the current node and that same goes for the Wi-Fi password. However, again, rest assured that you can just uh personalize the Wi-Fi name and password the same as the main router. However, the disadvantage for that would be like for example, you want to set the same Wi-Fi name and password for this mesh system. Uh you won't be able to determine which network are your devices connected to. So, for example, in the future you want to access the web user interface of this link system node. There's no uh there's no option for you to determine if they are really connected to the mesh network or to the main router.
20:00
Speaker 1
Okay. So the, the child knows solid blue now. No, thank you. I've been, I've been
21:00
Speaker 2
In order for you what it's what you to access the web user interface of the mesh device, your device should be really connected to the to their network. However, unless if you have a computer that can be wired directly to the either to the router or to the mesh devices, since it is wired. So, if you have a computer, you can just wire your computer directly to the main node or to the child node and then access the web US interface via 192.168.1.1 and then log in using your router password. Yeah, regarding the child node, let's wait for 30 seconds for that one. And if the lights still remains solid blue, rest assured that we have managed to reconfigure the nodes. And thank you so much for your cooperation and patience.
21:00
Speaker 1
yes, four days trying to do this. Mhm. Yeah, I didn't. I didn't feel very knowledgeable. Thank you. Uh, the town. Yeah. I'll do that now. Just a second. So, Would it would be better if I leave them as they are standard and then I'll just connect. The devices what's closest to these nodes to that wifi name and password?
22:00
Speaker 2
You're most welcome, sir, and I must admit you are really good for this kind of setup, sir, so not all customers are like knowledgeable for this [sigh] scenario, however, I believe you are, sir, so don't worry. You're most welcome, and again, if the light on the child node is still showing solid blue, rest assured that you can now unplug and remove that one to its designated location. Yes, please. Yes, sir. Sits this two mesh device, then, proceed with steps to activate your child node by doing the following. With your child node plugged in and the light still blue, navigate to your parent node setup screen on the McDonald app.
22:00
Speaker 1
Is that the case even though, because obviously my main Wi-Fi will have a different username and password?
23:00
Speaker 2
is using like mesh technology. If your devices like will be near to the child node, your devices should or will automatically connect to the node. So, depending how far are your devices. So, and yes, sir, it will be the same for only for these two nodes because again, sir, your main router, it does not use mesh technology, so currently, only the main node and the child node uses mesh technology. So, if, for example, again, if your computer or phone is close to the main node, they will connect to that node. If, when you move around, when they are close to the child node, they will automatically connect to the child node's network. So regarding
23:00
Speaker 1
So even, so that's without, without putting the Linksys name and password in. Right. Right. Yeah. Okay. So I'll just leave it as it is then. So I've moved the child to where I want it and it's now flashing red.
24:00
Speaker 2
Yes sir I sure that's core it since uh, this main router and child node use. Um, stray use one network. When I say one network, both of them will broadcast the same WiFi name and ass word. And it they well be using the parent name. So that's the benefits if you have mesh that, yeah, mesh network. Yes sir. And actually like for I I'm sorry, sir. Yeah, that that's fine. So currently the child node is trying to reconnect to the main node. So however, sir, in the future.
24:00
Speaker 1
All right, okay. Yeah. Yeah, that makes sense. So, uh, so it's now solid blue.
25:00
Speaker 2
like if you want this child node to move farther from the parent node, uh you can actually do that. But again, the farthest the child node from the parent node, the signal strength of the child node will deteriorate. So, for future reference, if you want to move it farther or yeah, farther from the parent, I would recommend hard wiring it directly to the main node. Mm-huh. However, again, you really need uh to purchase a long internet cable to do that. And yeah, that's the downside for that kind of setup. However, if your child node is wired to the main node, rest assured that the child node will maximize the internet speed coming from the main node. Mm-hmm.
25:00
Speaker 1
yeah yeah no it's working it's definitely working my my CCTV is connected through the ethernet or on the child so no thank you it's a massive help yes all good that's great thank you brilliant thank you very much and you thank you bye bye [silence]
26:00
Speaker 2
solidly. However, let's wait again for a third. Let's wait for a 30 seconds or a minute, okay? Just to make sure that all your devices will be working fine. All right. And all right, that's great to know and that should do it, sir. Again, rest assured that we have managed to reconfigure the child nodes and thank you so much again for your cooperation and patience. Your most welcome, sir. And are we all good for now? Your most welcome. Thank you again for calling the sister. Again, if you need further assistance in the future, just feel free to give us a call. You have a great day. You're most welcome. Bye for now. Take care.
26:00