Speaker 1
Okay, can you hear me now? Hi, my name is Shaq. Yeah, actually, uh we install your Wi-Fi for community fiber, uh and and they give us a two boosters. Uh and, uh they said one, you can put it anywhere. But another booster is no working like internet connection, no working. How to pair this like we don't understand. Uh serial number. Uh 6592207011.
00:00
Speaker 2
Welcome to linksys support to Assure quality service. Your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling linksys. My name is josh. How may help you today? UhHuh. Mhm. Aha. Got that one. Sir. And don't worry, I'm going to walk you through and how to connect that one to the network. However, before we proceed, may I have the serial number of the main router or main node? Yes, please.
00:00
Speaker 1
For the Wi-Fi, yeah?
01:00
Speaker 1
to E10 M two a AF 17673 Okay Yeah MBS MC MBS MC
02:00
Speaker 2
[silence] thank you so much for that one, sir. So let me verify again the serial number, okay? So, 272 E for Edward one 0 M for Mike, 2 A for Alpha, F for France, [silence] 1 7 6 7 3. Is that correct? Thank you very much for confirming. And can you also provide me the model number of this node? Yes, sir. uh the model number. It should be stated there, that model. And I suppose, it should be saying SPN. Can you [silence] check if the [silence] model number is showing?
02:00
Speaker 1
SPN M.60. No, it's a solid red. Solid red. Yeah, it's a commercial fiber, but it's another another booster. It's showing which one is mainly connected to the uh Wi-Fi. It's a solid white, but it's another booster. It's a solid red.
03:00
Speaker 2
All right. Thank you so much for that Welser. So, the light on this router is currently showing solid white, correct? I'm sorry, solid blue. Solid red, I see. And just to verify all your devices or links devices were provided by community, fiber, correct? All right. So, uh yeah regarding with the one that is currently showing solid red, yeah that one does not have an internet connection as of the moment. However, rest assured that I can walk you through and how to connect that one. So, uh before we proceed, is this a node or
03:00
Speaker 1
Yeah, it's uh next to the main node. it's front of the main node. which one is showing that one needs to be set. I need to hold how many seconds?
04:00
Speaker 2
Already placed. Or. Located. Next to the main node. OK. I see. However. Sr. Since. Since. this. This. is. Is. for. For. a. a. configuration. For. For. now kindly move that. that. node. Node. next. next. to the. the. main. main. or or. parent node and. And. yeah. yeah. So. So. just just confirm, that device is already next to the main node, correct? correct? correct? okay. Okay. great. great. so. So. uh. kindly. Resets the node. 4. 4. Reset, sir just simply press. Press and and hold the reset button. And do not release it until you see the solid blue light. Oh. Yes. Yes sir. That. That one. Uh. Press and hold the reset button and. d. And. if
04:00
Speaker 1
Yeah, it's a solid blue coming. Yeah, iron. Yeah. Okay but but but if we go to another room, like we put this node in another room, that again showing red light. Why? [silence]
05:00
Speaker 2
You may release the reset button once you see the solid blue light. Okay, great. So, you may now release the reset button and then let's wait for it. Uh-huh. All right. So for now sir, let's wait for the light on the node to turn back to solid blue, for that indicates that the device is already on setup mode. Uh, yeah. The possible reason for that one is because the router or the node was not properly configured. So, uh, don't worry, I'm going to walk you through on how to add this one. So, once this node has been added, we will then unplug and relocate this one back to its designated location. So for now, we are going to add this one. [sounds].
05:00
Speaker 1
it's coming solid blue light. from the main, from which one is mainly, yeah, but not, not this one. yeah, yes. it's flashing.
06:00
Speaker 2
solid blue line. All right. So on the main or parent node, kindly press the pair button for one second: so it's like one 1,000 and then. Yes, sir. Yes, sir. Yes, sir. So on the main or parent node you will see the pair button there. So I want you to press that one for one second. All right. Did you already press it for one second? All right. Thank you so much for that one. So can you check if the light on the main node is starting to flash? All right. Thank you so much for that one. And what about the child node? Does it start to flash also?
06:00
Speaker 1
That is solid blue.
07:00
Speaker 2
Node that we are trying to connect.
07:00
Speaker 1
24 but my uh, this Wi-Fi is not on my name, so I can write your name. I got my name or? OK. It's Kohli Winder deep. Yeah. A U L W I N D E R J I T. And the last name is Singh. S I N G H. Singh Kulvinder J.
08:00
Speaker 2
May I have again you're first and last name? [ silence ] While I am waiting for the light on this child now to turn to solid white as well? [ silence ] May I have again you're first and last name? Oh, yeah, I don't worry, sir, I just need you're name and you're email address for us to create a ticket here on our end. [ silence ] I'm sorry, can you spell out you're first and last name? [ silence ] mhm All right. Thank you so much for that one, sir. And what about you're email address? [ silence ]
08:00
Speaker 1
Yeah. Yeah. No, it's flashing yet. Both flashing., Yeah.
09:00
Speaker 2
So so again the domain is at the yahoo.com at Yahoo com so for India and and for in our way all right thank you so much for that one sir so uh just the confirm the light now on the child node already gone to solid white flashing yes alright got that one.
09:00
Speaker 1
It takes about two three minutes. So when it's coming solid white so we can put it at any where yeah All right.
10:00
Speaker 2
[silence] [silence] Yes, sir. That's correct. [silence] So, once the nodes are already showing solid white, that's the time that you can already unplug and relocate them to their designated location. [silence]
10:00
Speaker 1
The now main node is flashing orange. Uh, now, it... main node is a white light. Yeah. But another node is flashing.
11:00
Speaker 2
Mm-hmm, got that one. Sol solid back back to solid white. All right, that's great to know. And what about the, so the child note that we are trying to connect is still on flashing white, correct? All right. So let's wait for another one to two minutes just to make sure that uh this child node will be reconnected or connected to the network. [silence]
11:00
Speaker 1
all right it's flashing yeah all right all right
13:00
Speaker 2
Hello, sir. What's the light now on the child node? [silence] flashing [silence]. flashing white [silence]. For this one, sir, we will wait for another minute. However, after a minute if the light is still showing flashing white, we will reboot or restart the main node, okay? Thank you.
13:00
Speaker 1
yes [silence] uh main know you know need to reach
14:00
Speaker 2
[silence] uh hi sir, I assume the light on the child node is still flashing white, correct? [silence] I see. Uh can you now reboot or restart the main node? So, uh so for reboot, you may simply unplug and replug its power adapter from the power outlet.
14:00
Speaker 1
Reset. This plug, input plug, into that one. Yeah, but it's showing blue light. All right.
15:00
Speaker 2
Uh, yes, sir, on the main node, but there's no need to press the reset button. You may simply unplug and replug its power adapter from the power outlet. Yeah, so just simply unplug and replug the power adapter right away. [laughter] Uh, that's fine. So, currently, the main node is still booting up. So, let's wait for its light to turn back to solid white. So, once it's gone to solid white again, we will then again observe the light on the child node for another two to three minutes, okay? Thank you.
15:00
Speaker 1
Yeah, main order flashing white now. Not flashing, like steady light, right. [silence]
16:00
Speaker 2
All right, got that one. So yeah, for now, let's just wait again for the light on this main node to turn back to solid. one White. And once it's gone to solid white, that's the time to observe again the light on the child node. And hopefully, the light on the child node will turn to solid white as well, the same as the parent. Then again, solid white indicates that the device are already working. Hello, sir. Just to confirm, the light now on the main node already gone to solid white? Correct. Okay, great. So, let's wait again or observe the light on the child node for two to three minutes. Don't worry, I have a timer here. So, I'm going to let you know once the time is up. Okay. All right. Thank you.
16:00
Speaker 1
What? I have a tablet. Yeah, one second, I'll bring it.
20:00
Speaker 2
Hello, sir, by the way, do you have a computer that is already connected to the main node? Like do you have computer, like a laptop or a desktop computer, that we can connect to the main node? Ah, yes, we can use your tablet. I assume that tablet is already connected to the main node's network, correct?
20:00
Speaker 1
[silence] Yes. What do I need to do? Uh, one second. What do I need to type? HBP. Okay.
21:00
Speaker 2
All right. Thank you so much for that then. Okay. Great. So, on your tablet, kindly open browser, like Chrome. And in the address bar, like the upper search bar, type in HTTP, HTTP like H for hotel, T for Tom, T for Tom and P for Paul.
21:00
Speaker 2
So, http:// äh, so HTTP colon, that's correct, sir. And then after the colon, type and double forward slash, [silence] like forward slash, forward slash and then mm. So, after the double forward slash, type and my router, like my router MyRouter.info and then .info, like the symbol dot and info, the word info spelled as I N F O, then press enter.
22:00
Speaker 1
What do you say that website HTTPS? HTTP. [sloppy speech] Okay Advance. [sloppy speech] I need to put a route password
23:00
Speaker 2
Is it showing there that your connection is not private? All right, so on that screen, there's an option that says advanced. So, kindly press that one. I'm gonna go and it's http://myrouter.info. Yeah, then press on yeah, press advance and then yeah, tap or press on proceed to My router.info and save and then we should be redirected to a page asking for our router password.
23:00
Speaker 1
like node or node toe yeah main do toe OK OK OK OK
24:00
Speaker 2
Yeah, by default, the router password is the one label underwitzzech, domain or parent node, so kindly use that password. Yeah, that's correct. kindly take your time and just let me know once you have successfully login into the LINKSYS web user interface.
24:00
Speaker 1
Yeah. [silence] It's internet-connector. [silence] Yeah.
25:00
Speaker 2
Hello, sir. Where you able to log in into the web user interface? [silence]
25:00
Speaker 1
NS. Yes. Yes. No. Mean Now. Two dozen. That one I need two dozen. Um.
26:00
Speaker 2
Okay, that's great. So, uh, going back, Uh-huh. So, I'm sorry, sir. Uh, going back on the child node. Is it still flashing white? All right, so again, just to confirm again, this child node is still located next to the main node, correct? All right, so we are going to reset this child node again, and then we will try to add it manually on the web user interface. So, again, for reset, just press and hold the reset button and wait for the solid blue light. And then, once you see the solid blue light, that's the time you release the reset button. Are you the child node, the one that is showing flashing white? Yes, sir.
26:00
Speaker 1
No it's showing red light. When I rest it, showing red light then I will leave. Then again flashing white.
27:00
Speaker 2
So again, when you press the Jesus, and once you see the solid blue light, that's the time you release the Bu- Red line. A-shawn, can you, uh, how about this one? Can you pres the reset button for 30 seconds instead?
27:00
Speaker 1
but it's flashing blue around
28:00
Speaker 2
right, and that's the time that you will release or release the reset button, so, you may now release the reset button and again, let's wait for its light to turn back to solid blue. Mhm.
28:00
Speaker 1
It is a steady blue coming. Going on manual. Set up a new product. Wi-Fi. Oh have this option. I have these options. Incredible Wi-Fi. Admin. Topology. Tent safety, instant privacy, devices. by devices. hand setting. to verify.
29:00
Speaker 2
there's an option there that says, set up a new product. Can you see it? Yeah, so it Andy uh it should be. Yeah, it should be on the left panel on the screen, like under menu, there's my network, restart network, and then set up a new product. Can you see those options? I see. I got that one.
30:00
Speaker 1
No, it's cord light, shining cord light.
31:00
Speaker 2
how about this one instead? kindly tap on the instant apologies tab. All right. So under instance, apologies, you should be able to see the main router. And then, can you see there? instant action. So on the screen underneath or below the information of the main router, there's a word there that's saying instant action. Okay. I'm sorry. node light hold on.
31:00
Speaker 1
information yeah no no go it's not light in the last.
32:00
Speaker 2
Yeah, so the information, uh, under, uh, instant apologies can you be 3:00 to see the information? Or the main node, which is, uh, indicate model serial number Mac address firmware version connection and then IP address below IP address, can you see this action or and say actions? Uh, how about the three dots there? Like on still on internet postponing screen because it should be beside the instant actions and then there are three dots.
32:00
Speaker 1
[ 0m4s508ms - 0m11s658ms ] Uh option showing slides slides it's 전체 pair reset to factor default.
33:00
Speaker 2
Uh okay, great. So kindly click or sorry, kindly press and stun pair and then tap on pair wireless node. All right, so let me know once you tap that one, like the pair wireless node option. All right, thank you so much. And can you check if the light on the child node is starting to flash again? Only on solid bright. All right, so let's wait for 30 seconds or a minute and let's see if the light on the
33:00
Speaker 1
What about these add notes? They said the wait for the node to finish starting up, indicated by solid blue light. They said my light is a different color, so go next. [silence] Yeah. [silence] Node is also flashing light.
34:00
Speaker 2
a uh huh uh huh so yeah click next and then on the screen there's uh you should be seeing uh searching for nodes uh huh and is the light on the child node flashing white okay that's great to know that means that the child node is now trying to connect again to the network so uh we will observe its light for two to three
34:00
Speaker 1
It's going flashing white. flashing blue. also flashing white. both are both are coming flashing white. serial number is 789. 3010 Mf17. 567
35:00
Speaker 2
minute. And. [silence] All right. And, by the way, sir, while waiting for the light on this child node to turn to solid white, can you provide me its serial number? [silence] All right. Got that one. And may I have the serial number of this child node that we are trying to connect to the network. That's great to know. [silence] All right. So, yeah, uh. The child node. Yes, please. [silence] [silence]
35:00
Speaker 1
Okay it's coming on the tablet on board nodes bringing your nodes online on the tablet [silence]
36:00
Speaker 2
All right, thank you so much for that, mwah sir. mm-hmm All right, got that one. So for this one, let's just wait for the light on the child note to turn to solid white, the same as the main one. Since again, solid white indicates that the device is already online or properly working.
36:00
Speaker 1
Child node is white light flashing. Main is flashing white. Yeah, it's coming at nodes also. Child node is steady white, but main node is flashing white. [silence]
37:00
Speaker 2
Okay, so in the current state, both nodes are flashing white, correct? Uh-huh. Okay, that's great to know. That means that we have successfully added the child node to the network. So for now, let's wait for the main node to turn back to solid white, okay? Let's wait for one to two minutes.
37:00
Speaker 1
All right. But in the tablet, it's coming. Confirm all nodes are here. Next. Oh, yeah. Then they said go ahead and move child node. Not both. Only that one. Child node is coming right. But, okay, both are coming right now. [silence] right?
38:00
Speaker 2
And. All right. Uh-huh. Yeah, so you may on that screen, you may simply press, uh, next or what are the options you can press there? Yeah, so just press next. Uh-huh. Yeah, uh, however, Sir, before we uh, relocate the child nodes to their designated locations, uh, let's wait again for the light on the main to turn back to solid white. So, in the meantime, the both child nodes are showing solid white, correct? Okay.
38:00
Speaker 1
no two child node and put it in another room one second
39:00
Speaker 2
Great. And you have three nodes in total correct? Only two. All right, got that one, sir. So yeah, that should do it, sir. Rest assured that we have managed to add this child mode to the network. So again, all you have to do is unplug this child mode and relocate it to its designated location. And once it has been relocated, There's no need to press the reset button, okay? Just wait for its light to turn back to solid white. [ silence ] Yeah, that's that's great. Yes, please. No worries, just take your time. [ silence ] Mm-hmm. Got that one. So the child node will reboot and the light on that one will turn to solid blue, turn to flashing, flashing blue, back to flashing red, and eventually it will turn back to solid white. So, again, let's wait for two to three minutes.
39:00
Speaker 1
It's the same, like the main router, yeah? So flashing blue. [silence. Power off. Starting all over again. Powering up.
41:00
Speaker 2
That's, correct, sir. Since your devices use mesh technology, rest assured that both devices or both nodes have the same network. All right. Yes, sir. That's correct. I'm, sorry, sir. What's the light now on the child node? Flashing blue. All right. Currently, the node is filled.
41:00
Speaker 1
uh, it's, uh, it's coming white. No, it was solid. No, it was coming steady, like white, like, and the network is also cool. Thank you so much. Go. [silence]
42:00
Speaker 2
booting up, so let me know if the light on that device already gone to solid light. Is it flashing or solid? Solid. All right, let's wait for 30 seconds or a minute and after a minute, if the light on that device is still showing solid light, rest assure that, that device is already working. All right, that's brilliant. So again, Sir, that should do it. we have managed to reset and connect the child note to the network, and thank you so much for your cooperation and patience for this one. You are most welcome, sir and is there anything else that I can assist with you today?
42:00
Speaker 1
Thank you so much. Yaron, we got all on set. Bye bye, thank you.
43:00
Speaker 2
You're most welcome. Just to verify, we're all set, correct? Got that one on. Again, thank you so much for your time and patience. And if you need further assistance in the future, feel free to give us a call. Thank you again for calling LinkSister. You have a great day. Bye for
43:00