V2 Rubric Detail — c8d16f64-797a-11f1-b…

This is links uh, technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Links what specialist. [silence] hello, sir. This is Karl from links. This. Okay. All right, so we'll um on the other node, it has blue light. Okay. The pyramid, the main nodes stays on green, right? The lights are on green. Okay. So on the blue. Okay. So on the node that has the blue light right now. Okay. We are going to do a um a recovery reset. Okay, so what we want to do is make sure that the blue node is connected to the main node as well as a power source. As you do this, ensure that all cables are securely connected and that no additional devices are connected. Once this is done, we'll proceed with the reset. Hey, we got the blue node connected

[DOWNWEIGHT] So, um, this is kind of, um, a bit of complicated, Sir, but we'll, um, give I'll be the one to set the timer, Okay. Hold on. Let me just. Okay. Okay, so because we need to unplug, replug the power and this time will and then it will only like take a minute, no, a second or two, Okay? So, right now it's plugged in, right? The power, the power cord? Okay. So, um, alright. So, unplug the power cord of the router, Sir. that's correctly and then plug it back.

huh after five seconds and plug it sir unplug it sir then plug it back and then unplug it again then plug it back.

It's not blinking, sir. [silence] It's not blinking like it will do a like a startup. Like same with the other nodes, like when you plug in the power or you turn it on. okay, what's the color? what uh there's no still [silence] okay, sir while waiting for that, um kindly check on the bottom of this note, sir what is the last four digit of the uh MAC address? How about the last four digits of the, um, serial number? OK, can we go also to the, um, the one that's on the, uh, red light right now. I need the last four digits of the MAC address. OK, let's just wait for that. OK, so let's go to the one that says solid red. Same thing, the last four digits of the MAC address and the last four digits of the serial number. [silence] [silence]

yes. okay. okay, check the light the one that we just um, reset or the one that we just did the recovery reset, what's the color? is it still blinking? do you have your iPad with you sir? can you see the long-distance [ silence] ... and light [ silence]

why how many velp set up you can see there [silence] yes [silence] what is that velp set up yeah the name is it so velp set up, what's the last number again B as in boy and then [silence] okay [silence] again it's _velp set up B for Brian, seven then F for Frank. Correct? [silence]

um I only, um only one. what's the name of that? okay, and then,

so right now uh... you can only find their two velocity setup right [silence] there is no velocity setup for c7 [silence]

so the only set up a Velo setup you can find is one is a Velo setup 03 V aa 03 B and the other one is Velo setup B7 F right? Can we try to like move it sur or can we try uh move at like you can scroll if you can find the other Velo setup? like 4 C 7

Okay, can you check now, sir? The other node, the one that we have just reset. What's the light? I'm sorry. The one that we just did? Okay. The one that we have just... ...the one that we have just, um... [silence]

okay, please start it on. yes sir, please start it on now. the [silence] [silence] I'll try to close. close the app and we [silence] Okay. Is it still blinking red? [silence] Why don't you have on my brown jacket? Is it still blinking? Uh, okay. Because it seems that this node there, it's not really like working. [silence] Okay. Because it seems that this node there, it's not really like working. it's the reset still not working, okay? And right now, we did the recovery reset. It stays to like, it won't stay in solid. So let's try to proceed sir, just adding that addon. So, on your iPad right now, oka. on your iPad, you still have that um link, um, go back to Safari. okay, you still have the links of smart Wi Fi tools, okay, kindly click on connectivity on the left side that's right below router settings, click on connectivity, when you click on connectivity on the far right, do you have option set up or router CA setup right next to administration yeah, router set up, click on that, then click on add wireless child node,

After you click on that, um, check the other nodes, sir. The one that has solid red, it's still solid red. That node, sir, is how far from the um, how far from the parent node, or from the main node. [silence]

OK. Right now, it's still blinking. Is it still red? Yeah. Um, it's okay. Is your iPad, like, plugged into the power source? Yeah. Yeah. And how many percentage right now, show? OK, yeah, it says 72. Um yeah, it says 73 right now. OK. OK, the battery health is good, um, it says 102%. Oh wow, that's new. I didn't know that. So actually, this one is 83. Yeah. Oh, that's different. Yeah. One says 102%. Yeah, that's your battery. On yours, it's 83. 83%. Yeah. 83%. Is that correct, sir? I mean, because I heard already the sound. Oh, because your battery is like new, so it's like 102?. Anything good? Well, I don't know what that means, but I think 102 is higher than 83, so. Number 1 for me here. Yeah, I mean, it's nice, of course, for you. With Bono, it's 102 too. What? Same as you? Wow. I've never heard of this. Nice. Uh, huh. That's good information. Thank you. 102, yes. Yeah. Oh yeah. Oh, it says 103 now, 103%. Very good.

uh, yeah, can we, um, let's probably unplug it first from the powers. See, and can so that we could bring this iPad near to, uh uh nodes, so that you not get back and forth going to the, um, I pad and going, checking the nodes. If that's OK. Right. [silence] Uh, just just just you. Okay. [silence] Right now, the other nodes are, is itself solid red. [silence] To blink in red. On your iPad right now, add a wireless child node. It's still it's grayed out, correct? [silence] can you click on done adding child node Sir? okay and then after that can I click on arm basic okay and then after that I need close this connectivity page there's an option there at the bottom cancel cancel this connectivity page

and then click on troubleshooting. okay and then try to check um if you have the option report you have their troubleshooting right below that status then right below status you have their devices and then report kindly click on report all right under report sir you have the router information what is the firmware version okay all right can you um close this troubleshooting page and then right now sir just click on uh click okay yes just click okay

Sir, right now um the other two nodes, they're still red. All right. All right. So my thing, we can, go to option one, one three. What's the color of uh the other one, sir? Uh oh, sorry, sorry. Uh let's just go with the next one. [silence]: okay, daily minimize the Safari, go back to Wi-Fi. Go back to settings and then Wi-Fi. All right. [silence]: okay. Uh, I am trying to begin a quick.com and then go to list to uh product list. and choose US.

how many Velop that up sir that you can see? Okay. So they have another Ethernet cable. okay can we get um yeah can we get um another cable. Okay. All right. Um, here's the thing, sir. We'll do another reset on the one that has solid red. Okay? Let's do another reset, okay? Again, press and hold the reset button of that node for the same thing, 20 seconds. Make sure the light is kinda like, um, it's same thing, it will like turn off, turn on. [silence]

Okay, what's the color of the light right now? Is it still blink uh solid red? So both, is that the one that, that's the one that has a real, a solid, a solid red earlier, correct? [silence] Okay, so, um, the cable that you have right now, can reach between that node and, uh, the main node.

Okay, so right now um, connect the other end to the main node. There's another um vacant port right? Okay, connect the other end and then um yes the other end to the main node and the other end just keep it disconnected. I'll tell you when to connect that, okay?

okay so um once it's connected to the other and connected to the main node on your ipad right now um go back to safari when you go back to safari Right, you still have the links to Smart White page, right? Okay. Go back to connectivity, and then you click on same thing, CA router setup. And then click on add wired child nodes. After you click add wired child nodes, sir, the other end of the cable right now, connect that to the node that has solid red.

Connected now. Uh, not blinking. Green and blinking. And blinking red. Orange.

Is there still blinking? What's the color? same color with the other? Uh, same color with the main node. Okay. you just wait for like 30 seconds to 1 minutes before we unplug the cable, okay?

and there's a possibility, sir. but after this, we'll try to do another reset on the other node. if it's still the same, it will not turn to solid. then possible that's already a defective node. okay? All right. kindly now disconnect the cable out from the from the second node. let's check. let's observe it. yeah, disconnect the ethernet cable out from the second node. the one that just turned green to the parent. yes, I'll tell you when to unplug that later. okay? and then observe if the node will stays green. okay.

Just for a moment, sir, just observe the light. It will stay, if it will stays, green, okay? Thank you.

Okay, for a moment here, okay? So right now, the other one is still blinking red. The, the one that stays blue earlier, okay. So, um, we'll do another reset sir, this time, let's do 30 seconds, okay? Yes.

okay when you press the reset button, so were you able to observe if the light, like, turns like it will like turn off, turn on,

Okay, so can you see Wi-Fi? Okay, okay. Let's wait for that. Okay, the other one, the The second node that stays green right now. Okay, that's good. That means it's already been added back to the network. Okay. Yes. So we'll um, I know. We'll relocate that um later later. Sir. Later we'll relocate that later. Okay. Right now the third node that it's still bling um blinking blue.

Sir while waiting for the light to turn like solid on the third node. On the main node right now sir can you give uh your your okay to go ahead and turn our uh solid mounted the one way uh uh sir it's solid mounted on node two okay on node three as well now as long as they are um Uh, uh, uh, so yeah. They are solid mounted to two ways on node three as well, so that we can move on to our top lift. And top lift means that it will go up three times. But uh, uh, before um giving the go uh on the top lift uh just turn in the jumps a little bit it will give us a biggeruh uh uh bubble and they if they are looking fine looking okay looking uh um um at that time i'll give you the go for top lift and yes i'm I'm already on my way. uh

okay thank you I'll just um document it here so that we will know uh which node has that we use right now as the main node okay okay the solid red okay let's go back to your iPad right now all right uh by the way sir before we proceed does the cable the one that we use earlier can reach to that third node because the cable the ethernet cable the one that we and that cable can reach

to the third node okay because we are going to use that cable again to add the third node not yet uh sir do not connect it yet. Okay oh no hold on sir let's just wait. What's the color of the light right now? The light um yes guy could disconnect it sir. On your iPad right now, you still have the link to Linksys Smart Wi-Fi page right? What page do you have under connectivity?

is ad wire child node right now is grayed out or you can click on it. Okay, can you click on done adding child node? And then click again on Add wire child node. And then connect that cable again to the third node. Or If you try to remove that, you can do so.

[silence] Yes. Okay. The third node right now sure is it like blinking same as on the second node earlier?

[silence] when we connected the cable, the can be well for the white. I'm a lecturer that sounds OK.great. We love the variety. How are you? Is it still blinking right now? Is it blinking red or blinking orange?

OK, let's just wait for another 30 minute 30 seconds to a minute to observe if that will stay green. OK. Sir, while waiting, can I place you on hold for just three to five minutes or two to three minutes. Let me just check something here. I'll be back. OK. Thank you.

Hello, sir, thank you for waiting. So, how was it? Does it stay solid green now? Okay, probably disconnect the cable out from the third node. And then on your iPad, um, just um, click on um, done adding child node. Um, yes.

s still blinking. Okay. So all nodes are on green, correct? Okay, good. So we're going to um like relocate now the nodes. So you can now turn off both um child nodes. Okay? Then you can um[ silence] Okay. The master node or the parent nodes just leave it connected to the AT&T, okay? Mhm. Because if you're going[ silence]

To disconnect that from AT&T, you will lose Internet connection. Okay. Oh, by the way, sir, before we disconnect, do you want to leave it as a Velo set up name so that you will not because your network right now, the other no, the AT&T you name it to Michael Malloy's network, right? So right now on your using your LinkSys, it's still on Velouparrow. Do you want to change it or do you want to leave it as a Velouparrow? If you're going to name it the same as the AT&T, sir, there's possibility that they will have a conflict in connecting the nodes. So we recommend

So if you have different yeah, which names okay, because if you're going to change it to the same name that you have Michael Malloy network, it will have conflicter from your AT&T because that's the one that you name it, right? Yes, so how about this one? Sir, minimize the Safari. and then you go back to go to settings, go back to Wi-Fi. And then when you go back to Wi-Fi, kindly check if you can see there your network names M M M M network. And again, this is the phone number, so we have 252. Okay. 1 7 8 9414. So kindly go. All right, sir. So you can see there that our network name is not the same as yours? Okay.

Yeah. Because that's the one that you name it from your AT&T. Because I think your AT&T is also a using a Wi-Fi there is a Wi-Fi on your AT&T, right? Mhm. So, you cannot name your l quantune Lazar to the same name from your AT&T because there put conflict. You cannot identify which network to connect to. You can actually re- Can I actually change it, sir, but it should be a different name from your AT&T, because right now your AT&T Wi-Fi, so you name it as Michael Maloys network, right? They can connect to the Michael Maloy's network from AT&T and they can also connect it using your Linksys. We can actually rename the name of your Linksys Wi-Fi, sir, but it should be a different name, not a same as Michael Maloy's network.

you can always it any time sir, if you want to connect to the um Wi-Fi network um, it's either you can choose which one to connect to, if you want to use the network from ATT, or if you want to connect using the links to it's up to you okay, can you go back to safari? Do you still have the links to Linksys Smart Wi-Fi, right? Hello. Do you still have under connectivity? Yes. Can you click on apply right now?

you are now under connectivity did you open Safari again what's on your screen? is it the network is it settings and then Wi-Fi or is it the links of page

Sir, did you close that page earlier? The one that we used to add the child node? Do you still have that page? Did you close that page? [silence] Okay. On that page, that you have right now my router.local it prompted you that mom my connection is not private right okay do you have there option Adventures continue proceed or can you click on show details then what um okay go ahead continue after you click on the

Details, there's no option like proceed or advance. Can you read it to me, everything what's on the page right now? [silence] Okay, maybe there's a, there's alternate. [silence]

Click on visit this website. Do you have now? Still the same? Show details. Yes. Can you try that? After connectivity you click on.

Apply or okay.

the name that you like um and again it should be different from Michael Malice Network okay so that will not have a conflict to your um AT&T wireless router. Yes. Yes, just uh erase the names assigned there and then type uh the name that you want. I'm sorry, sir. you need you can remove that yes sir yes you can change the password [silence] what's happening what's the problem

And make sure you remember that password because you need that to connect to the W. Less network. Okay. Sir, by the way, um Where was the network through this connection? This network? primary 8. R. y sure click on the Wi-Fi icon and then those which Sir, by the way, um [silence] [silence] On your uh 2.4 name. Did you create it already a password? under 2.4, what is the name again? And what is the password? Okay, please make sure you remember that. the you can also go to the 5 gigahertz now, and you can also change the name there. I'll go back and make sure I remember that. Jesus. And then you can use the same password with the 2.4. So that's easy for you to remember.

Okay. I'm sorry? Okay. Is there an option there to show the past?

Password sir, is there an option to show the password? You can remove that, sir make sure you get it correctly, because you'll be having problem if you'll be tapping it an incorrect password. Please double check make sure they're the same.

[silence] So, with that, we're able to type it now, the name and the password? Yes. You click okay? Just click okay, then. Your iPad will be disconnected from the network, since we changed the name. So, what's on the screen right now? Is it still applying? Yes.

So, what options do you have? Do you have the option "okay" or nothing? Okay. On your iPad right now can they go to settings? Yeah, that's okay, sir. Yeah. Just minimize - okay. Just minimize this page and then kindly go back, go to Wi- go to the settings and then Wi-Fi. How about the um, the new name that you have created, the Maloy Network? Okay. Try to reconnect.

Connect yourself to the Malsoif networks using the new password. [silence] OK. OK, so right did you type the password sir correctly? Did you input the correct password? OK, I mentioned earlier that you need to probably um type the correct password or when you create the password because you cannot connect if you input the incorrect um the wrong password.

Can you reconnect again to your network? to Maloy's network? Okay. Check the... Did you check the... Tyler, check the light on all the nodes, sir. They're all, um, solid green. Okay. On your iPad right now. Can you tap your network name and then Kali long press on it? Check if

I have option forget this network or forget now work. Please type the password again.

The password that you have set, the one that you have like the at sign, right? The password that you input when you connect to the Malloy network, that's the one that you have just created on the links' page, right? Did you remove that letter K that you mentioned that it was added by letter K? Did you remove that letter?

Can you kindly turn off your Wi-Fi on your iPad? I'm sorry. OK. it shows connected now to Malo network. Is there a check marks on it? I'll check now if you can access the internet using the Malo network. Yes, you can open any app that you are using on your phone on your iPad that you use it for the internet access.

Okay, so you may now relocate the child nodes, or the two nodes. You have to put that the, you have to, um, put in the second.

In node, the location should be like, the sequence to turn it on. So, turn on first the node that is near domain node. And then turn on the further node, so that's the sequence, so you, relocate first, the, the second node, and then, the further node. Yeah, you can just select, sir. You can just select which one do you want to use. And also, when you send out, the browser. The customer.

Yes, sir. But How far is the kitchen from the main node? I'm sorry. Yes, sir. You can just try... um, yes. But previously, sir, this node where are the second to third node? Where is it located? Previously, sir, previously

uh okay sir O3 info uh please sir audibly sir O3 alright okay sir 5 automatically automatically uh i'll resume my uh b uh break signal uh i'll i'll now uh Okay, so you may now try to relocate sir, you will know that device is working because they will um like the light turns, we'll be, uh the same thing will turn into green. Yes. So, you can now relocate the two nodes sir. Yes. Then you will know if the nodes is um that will reconnect to the main node because it will be connecting via wireless.

Once their light will turn to green, okay? That means they are communicating to the master node. [silence]

Philippines sir Philippines yes okay around 6 in the morning sir so by the way how are you doing

[silence] I'm not, yes sir. We need to wait until this node will be um great. By the way, the other node that you're using right now, where do you want to put it? Okay. Okay. All right, turn it on now. yes, me no. Um, yes, you can move the other node now to the living room. I'm, can you check on the [silence]

wife is making soup for dinner. Yes. And your husband for the first cycle. The new school, the white house, the sister and her father, the parent. So right now we need to carry on with the second child 않고 new cartoon. OK.

To track, so we have to make sure first that we check the time control. Okay, so that means we're able to successfully set up. It may take us a bit long since one of the nodes did not take time to cooperate, okay? And so, thank you so much sir for your... okay? Go ahead. Yes, and thank you also for patiently cooperating with the trouble shooting. Without you cooperating with the trouble shooting, sir, this may not work, okay? So thank you so much for all your time as well. So enjoy your internet, sir. Go ahead. You're welcome, sir. Thank you for calling linksys, sir. Thank you for choosing linksys. This is Carla and have a great day to you. You're welcome, sir. Goodbye. If you want to call we're already in your sidephone.