Speaker 1
Hello. Yes, I have got a Linksys router and I was [silence]
00:00
Speaker 2
Welcome to Linksas support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready, for assistance. Press one now. For out-of-warranty products, please have your devices serial number and contact information ready. If unavailable, kindly callback later. For out-of-warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling NCS. This is Jess. How can I help you? [silence]
00:00
Speaker 1
It's a, it's a what do you call aesta, aevum 6 pro. And I was trying to link it up to my uh, aevum 6 series. Uh, but I've been my app doesn't recognize the the aevum pro 7 Pro to make it a parent node. You want the serial number of the. Yes, hold on. uh, let me get a picture of it. [silence]
01:00
Speaker 2
All right, um, understand your concern, sir. Can I have the serial number first of your VADA PRO 7?
01:00
Speaker 1
Yeah. The serial number is 63 U 10 M 25 E 0128 1. M for man. Correct? Correct. Correct. OK. Let's see.
02:00
Speaker 2
So let me verify again. The serial number is 63 U for uniform, 10 M for Mike, 25 25 E for Echo, 0, 1, 2, 8. 1. Is that correct?
02:00
Speaker 1
m. That's right. The serial number on the other one is 58 10 M -26 6 02 06
03:00
Speaker 2
mike halt sir I check this is the serial number of the bellow pro seven and the other material you have her right let me verify again the serial number is 58
03:00
Speaker 1
Yes. Yes. Correct. Correct. No, zero two. No, E zero two six zero six. That's right, correct. Uh, yeah, I'm Other model is M-P-E-70. The- the- the parent- the parent node I'm trying to make the parent node uh the E-70. I'm Nirosh d' Silva, N-I-R-O-S-H, first name and then Silva, d' Silva, D- for David.
04:00
Speaker 2
all right, uh, before we continue with your concern, uh, can I have your name, sir? [silence]
05:00
Speaker 1
I. R. O. S. H. Negro Silva D for David. E. S. I. L. V. for Victor. Silva Ong. L. V. A. V. for Victor. Silva. [silence] After D, E, there is a space.
06:00
Speaker 2
can you spell your first name, sir? n-Y-R-O-S. and your last name? D D E S I L V A D D E Y L Y yes uh, is it a one word D-SI-L-V-A or there's a space on D? all right.
06:00
Speaker 1
that's correct. n.i.r.o.s.h. UK. no Nish Nish N-I-R-O-S-H. UK at G-Mail dot com
07:00
Speaker 2
Neerush de Silva. All right. Thank you, Neerush. Uh what about your email address? So, Neerush, r-n-k. All right. Neerush, UK, at gmail.com. Right, so Alt. r and UK. So Neu run UK. Mhm.
07:00
Speaker 1
[silence] Ranuk R a n u p and at gmail.com. Correct. It's-- I have-- these are in Sri Lanka. It's ( Sri Lanka telecom.)
09:00
Speaker 2
still here. All right. Nerusse, who's your Internet service provider? Um, it's sleak fiber and broadband. Broadband.
09:00
Speaker 1
Yes, correct. Yes. [ silence ] That's right.
10:00
Speaker 2
Uh, so you're calling from Sri Lanka? Uh-huh, uh-huh, uh-huh, all right. So, Naroosh, uh, uh-huh. Let me just confirm again, your mesh system is that you have already a three MX6200 set up. It's already set up as a mesh system, right? And you want to add, you want to add the LN, the new MBE 70 you have to the existing mesh you have, and you want to add it not as a child node but as a parent node.
10:00
Speaker 1
So what I did was I erased all the three 6200s. I erased them. I did a reset and I tried to first set up the MBE 70 Develop 7 as the parent node but I my my app doesn't recognize black that's right. [silence]
11:00
Speaker 2
right so. Mm hmm. OK. Yes. Uh. OK. Uh, Neros, can you tell me what the color of your MBE 7 0 is it black? And you only have one of these MBE 70 right? [silence]
11:00
Speaker 1
That's fine. Mm-hmm. Okay. Okay.
12:00
Speaker 2
Okay, now, the thing is, uh, your new node, MBE 70, is a standalone router. It's a standalone router. [silence] So it means, uh, you cannot, uh, add your three nodes to it because, uh, it only works as one router. Uh, it's not, uh, it's not a mesh type router. [silence] And the reason why you cannot, uh,
12:00
Speaker 1
So I can't use it as a mesh at all. But when I bought it on Amazon, it did not say that. [silence]
13:00
Speaker 2
access it through the app is because this MBE 770 you have...[silence] is only accessible using the Open WRT interface. [silence] Yes, uh, because it's a standalone router. [silence] Well, uh, that is the features of the MBE 70 you have. Unless it's the other MBE 7,000, then that is the mesh type.
13:00
Speaker 1
the white light, but I can't connect using my app. Why is that? Even if I check? And not the link is black. OK. Can I return it?
15:00
Speaker 2
All right. I have mentioned this LTE70 you have only uses the OpenWrt and not the Linksys app. Yes, it cannot be accessed through the Linksys app because it's using another type of application or web user interface. Well, if we still have the receipt and we can see under the model number written there. LTE70. That's obviously not the same as MBE70. So, this model, you really should open on the web user interface using the manual given on your web, user manual, sorry, and then login there. So, what is the alternative then to access the LTE user interface or web page? Okay. So, the basic thing you have to do here is open an internet browser that you wanted to use such as Google Chrome, Firefox, Microsoft Edge, or others and then type a default gateway IP on the address bar.
15:00
Speaker 1
Okay. Okay. Thank you. And if I'm to use it as a standalone, how do I use it as a standalone?
16:00
Speaker 2
You can, uh, check on the receipt if it's still eligible for returns or replacements. You can, uh, we turn it to where you purchased this product and replace it with another mesh type router. [silence] Uh, oh, since it's just standalone, oh, you just need to connect it to your modem and once the router is connected from your.
16:00
Speaker 1
Yeah, but I can't still access the. Even if I log on to it, I can't access it. It doesn't give me. Internet. Why is that? Even as a standalone, it shows a white light.
17:00
Speaker 2
The internet port to your source of Internet, the modem. It's light. Once it takes an internet connection, it's light will turn solid white. Yes, once, because it. Once uh, you see the the light is showing a solid light. You need to connect first your computer or your phone. Um, depending on what device you're using. So you can connect your computer to the default Wi-Fi name of that router. Uh, if you don't know what the Wi-Fi name is, uh, then it's right on top. There's a SSID that will show you [upbeat music].[thinking]
17:00
Speaker 1
Yes. OK, I have already done that. OK. Perfect browser, okay. Just a moment. Just a moment.
18:00
Speaker 2
you flip the router at the bottom of it there's a Wi-Fi name of that router so you you will you will have to connect to the Wi-Fi name of that router. okay once you have connected uh your computer to the Wi-Fi name of the router you need to open a web browser. and then type okay and type 192.
18:00
Speaker 1
What should I try? 19, part 16, eight. part one, one, OK. It says, "Your connection is not private." Advanced. OK. It says, "proceed, but," Okay.
19:00
Speaker 1
It's safe on safe. That's okay. Okay. And then it's asking for a password. Do I go to the router password on the back of the W, okay, that's great.
20:00
Speaker 2
Yes, proceed. Yes, proceed. What, uh, does it ask for? Only the router password Is it only asking for the router password Okay, then type in your Wi-Fi password the default Wi-Fi password. which is also located on your router product sticker. Yes, click login and then you'll be able to see your router's settings or dashboard. All right. So you see open WRT, the status of your system.
20:00
Speaker 1
You go to network and then interfaces. Wireless. Yeah. That's that. Okay. [silence] Connect. Okay. No. List items. Can you catch the list items? Okay. [silence] can you catch the list item? Oh.
22:00
Speaker 2
My model and all the information about your router, can you go to network on the top of your... Can you check on that? Yeah. Click on the network. What do you see? Should be wireless. Yeah, you see your wireless network, and from that, you can edit.
22:00
Speaker 1
So it's asking you to send voiceless overview. I went to network and then went to voiceless overview.
23:00
Speaker 2
If you want, enter your Wi-Fi name. And CC0 also your Wi-Fi name and password. If you want to edit or customize your Wi-Fi name, on that field you can edit it and save. But if you want to use the same Wi-Fi name and password,
23:00
Speaker 1
What Wi-Fi name? I can see that. Refresh. It's not it. I can see the Wi-Fi name all. I can see that. Network. Okay. Wireless.
24:00
Speaker 2
Mhm. And from there you will see your wifi name and password, right? So if, yeah, so you can see the wifi name and password of your router. Now, if you want to change it, you can edit your wifi name and wifi password. But if you don't want, you can just leave it. [silence] Click on network and then wireless.
24:00
Speaker 1
It says, firewall overview, generic SSD, generic. There is no place for me to do an edit of Wifi. And then at the end it says, save and apply.
25:00
Speaker 2
All right. So You can click on the generated.
25:00
Speaker 1
no, no, in front of generic, it says restart, scan, or add, Ah, here I have, uh, So there, it's, it says general setup, access point, and it says ESSID. You are telling me I can change that name? Can I change that? [silence] I can change
26:00
Speaker 2
You can click on the button that says generate. But if you don't want to change it, you can just leave it behind. Leave it as it is. Okay, you don't have to click anything on that. Your router is already set up or completed.
26:00
Speaker 1
if I call this, let's say, Home Wi-Fi and I added the other three also with the same name will there be interference? between my 6200 and this? it won't interfere right?
27:00
Speaker 2
Yes, you can enter a new ESSID and then save the settings. As I mentioned to you, now your MVE 75 only works as a standalone router. So yes. You can set up also your your [silence]
27:00
Speaker 1
can use the same name? So I can keep it in the book, like I I have a three, three-story house. So at the bottom, I can keep the the NDE 70, and the top floor, I can keep the and and my router, my router, the Wi-Fi would work, right? Even though they're not working in mesh, that I can put a wired connection down there.
28:00
Speaker 2
set up a new Wi-Fi network. Yes. You can create a separate Wi-Fi network.
28:00
Speaker 1
it's asking for what to the, yeah, it's asking for what the mode is, access point or client, only the name, okay. Okay. What else do I have to make to, to be able to access [silence]
29:00
Speaker 2
work for your MX 6200 and set it up. As a mesh. No, um, just, uh... Just don't, um, don't make any changes under that. Yeah. Okay, you don't have to. Your NB770 is already set up, Nero, so you don't have to, uh, make any more changes on that.
29:00
Speaker 1
Okay. Now the name would be changed. It's still having the old. Should I, Okay. It changed.
30:00
Speaker 2
So you can already connect your device to your MBE 70 Wi-Fi name. You can check on your computer. If you're using the computer, you can check on the computer's list of available network. If it pops up the new name you created, then connect to that. And then.
30:00
Speaker 1
The password would be the same, right? Okay.
31:00
Speaker 2
Yes, since you only edited your Wi-Fi name, alright, no, recent, since we've already set up your NB-70 and you're already connected and online, so everything is good now. You're welcome. Thank you also for calling Longsys. It's my pleasure to assist you. Once again, this is Ice. Take care and have a great day. Goodbye. [silence]
31:00