V2 Rubric Detail — c975e63c-7495-11f1-b…

Welcome to links support. To ensure quality service, your call may be monitored and recorded. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support, please have your device serial number and contact information ready. If unavailable, kindly call back later for out of warranty product, paid support option may be available depending on the issue. Thank you for calling linksys. This is Elle, how can I help?

Thank you so much, Michael. But, um, regarding with the links is that you mentioned, is that the Wi- Fi password or the links is account? [silence] Hmm, okay. [silence] I see. Let me double check that one for you. Um, by the way, there's an account that is associated with your phone number, maybe you can confirm to me the first name and last name. Thank you so much. And then how about the email, ma'am? [silence] Thank you so much. [silence] And is this still the best call back number right? The one that it's [silence]

say 9202 would say 9202. okay the one that you have for the Linksys is that the Ln1100 is that the model number. all right and then the internet service provider it's still Optimum. okay how's the light so far of your Linksys the LED lights? oh wait okay all right and are you trying to log in using the Linksys app? okay because this one ma'am the Ln1100 let me just double check this one here.

All right. Before we move forward, man, with your concern, I just need to verify something about the LN 1100. I'll be I'll put the call on hold, then I'll be back with you real quick. Okay? Thank you so much. I'll be back. Stay on the line. [silence] Hello, ma'am. Hi ma'am, thank you so much for patiently waiting on the line. So um yeah, I actually just verified here for DN 1100. Um we can still log in using the, so we actually made some updates um like two weeks ago. So we have already discontinued our cloud server, which is linked to your email and password, so we won't be able to log in on that one. I think that's also the reason why it's not accepting.

[silence] the password whenever you try [silence] to login using the email [silence] because [silence] um [silence] we we [silence] are no longer [silence] using the [silence] cloud server. [silence] So, [silence] um [silence] we can still [silence] use the [silence] LynX app, [silence] uh [silence] but we have to login using [silence] the router password. [silence] So, [silence] um [silence] what device do you [silence] have the [silence] Lyncs app? [silence] Um [silence] is it in [silence] Yes. [silence] So, [silence] you have installed [silence] it on your [silence] iPad and your [silence] iPhone. [silence] So, [silence] um [silence] can we [silence] use your iPad? [silence] Now. [silence] All right. [silence] So let's [silence] try to install [silence] the app. [silence] Um [silence] what device you [silence] have [silence] available [silence] right now that [silence] is [silence] currently [silence] connected to [silence] the [silence] Wi-Fi [silence] of the [silence] Lyncs? [silence]

with the right password, yes. Okay. All right. So on your iPad, it's still connected to the Wi-Fi, right? Can you double-check it for me? Take your time. [silence]

No need, ma'am. Go to App Store. Do you have the App Store? Yeah. Go to settings first and then go to Wi-Fi. 0013508. So, that's good. So, um, go to your App Store, ma'am. All right. Okay.

and then search for linksys smart WiFi. Smart WiFi. the app, yes. It's a black icon with double blue L in the center with a dot. Yes, yes, it's a black icon in the center with a dot.

Yes. You're still on, Okay. Um, yes, go to App Store.

none

Yes. You're on App Store, right? Yeah, you can You're on the App Store, Mom. yeah. Okay. No need to go to Safari, Mom. Just go back to your home screen and And I think you have a pre-installed application on your iPad that is called app store or Apple Store. it's where you yeah um it is where you usually download or install application.

App Store, correct, yes. That is where you need to go and then you have to search on app store dlink sys smart Wi-Fi.

Where are you at now, Ram? Yes, you're on the right track. Oh, you're good. You're on the right track. Okay. Okay. What's your option on the app now? Um, for the log in page, I think you have two options. Log in using email. And then the second is log in using router password, right? Okay. Um, she, since

We have already discontinued the cloud server where it is actually linked to your Linksys account, so we will no longer be using that one. Um, we will log in using router password. Select the router password. usually, it's the default Wi-Fi password that you have on your main router, which is the L and 11000. Can you, Yes, it's the one that came with it. Try that one.

Yes, log in. Did it accept the password? Or what do we have now? Okay, what can you see on the map?

Okay, so I think you can see, uh, devices and then do you you have okay. That's good. So at least, it's able to let you know that the the child nodes or the main router is currently active. So, um, you, you've mentioned that your garage door opener went offline, right? So for this one Ram, this is for the app. This is actually where you monitor um, the Linksys devices that you have. What are the devices connected to your network and then how many nodes are online? Which means um, it will also show you if the child node get disconnected. So this is just for basic monitoring. This is also where you can change the Wi-Fi name and the Wi-Fi password if you want or verify the Wi-Fi [silence] passphrase okay.

Fire password. So, yeah, since just remember what router password you used because that is always the router password that you'll be used to log in on this app. So, yeah, you've mentioned that your garage door opener went offline earlier. No, yesterday. Okay. So, were you able to connect it back or it's still offline right now? No. Okay. I'm sorry.

Okay, so I guess you... you need your Wi-Fi password, so you'll be able to connect the door opener to the Wi-Fi, right? Okay, so there's... Okay, that's fine. That's fine. So there's... So, let's go back to the Lynx app, and then they're... There's the three lines... on the upper left-handed corner. I want you to select those to the... Two of the right buttons.

V's correct that one. Three lines with, it's the three lines on the upper left corner that's the menu so it will, alright, so you'll, you will see devices safe browsing, family, time Wi-Fi, settings guest network, and all of the option alright. Good. So I want you to select mom Wi-Fi, settings and then it will show you the Wi-Fi name and then the Wi-Fi password. Tap on the Wi-Fi password. So it will prompt you, it will show you the password that is associated to your link Z0135. Okay, and then is that the same Wi-Fi password that you've used when you connect, when you try to connect to your old network? Is that one the same one? Cause I'm a little concern there because if it's different, then uhm, even if you try to put your information, it will or may not work.

So you don't use the app for the garage door opener? Yeah. I thought they have an application that you just have to use to connect it to the network. Okay. Okay, I see. So just use that password, whenever you connect a device to the Wi-Fi since that is the one that you associated with your network. So they'll be able to connect. But so far, what? Okay, so far as for your network, everything is good. Everything is online, so you're able to log in. [silence]

ah okay you want to change the wi-fi password is it the wi-fi or the email password And So Can you Okay So you don't want to use the Wi-Fi password that you can see on the app? Okay Alright so but the wifi name Are you still going to use the existing name? So make sure that the name is still the same as you can see in the app [silence] clear here right done

gonna use the same Wi-Fi name, which is the Linksys 0135. All right, so just, so you're on you're actually on the right track for the Wi-Fi settings. You just need to delete or clear the password that you can see on the Wi-Fi password line. So just delete that one and yes, just clear it and then just type the Wi-Fi password that you want and then you have an option to click save on the upper right hand once you're done. Yes. If they are connected to the Linksys 0 0 135 with the default Wi-Fi password,

but if they were connected before to the old Wi-Fi passwords that you have created, they will just recognize it and most of the device will just automatically reconnect. Okay, you're welcome. [silence] Yeah, it will take some time and then your iPad will be disconnected to the Wi-Fi because you've changed the Wi-Fi password. So we'll just wait for at least 60 seconds and then let's connect to it.

it back after 60 seconds and the Wi-Fi. So what do you have on the app, Ma'am. Is it still the same? Oh. No, you're actually on the right track. We're still within the 60 seconds time frame. And then what it's, um, can you go to your settings?

Yes, just close that one and then um, go to settings. Then go to Wi-Fi. Um, yeah, select Linksys and then it will ask you for the password, which is the new password that you have created. Okay. Um, turn off Wi-Fi. Leave it off for for at least 15 seconds. Let me set a timer.

You can turn it back on now for the Wi-Fi. And then select again the yeah select again the links C0135. Is it spinning or did it ask you to enter a Wi-Fi password? Okay. Okay. Do you have an option to forget that network? The link is not accessible? Okay. Do you have any other devices nearby that you can also connect this to? Okay. No. Okay. Is it there after the light? Okay. So you're still missing a Wi-Fi password? Um-hum. Uh-hum. Uh-hum. Yeah, I'm still with you. Uh-hum. Um-hum. Uh-hum. Or is it connecting? Yeah, it's connecting. Yeah, okay. How many Wi-Fi connection are you using for this room? Uh-hum. One. Um-hum. Yeah, okay. So it should be an easy fix. Um-hum. Okay. Just make sure that the light fixture is not holding down anywhere. So just make sure that that is there. Okay? Um-hum. Okay. Thank you so much and uh thank you so much. Alright. Okay. Take care now.

Links is ah uh Nothing No, just the same. Just the links is zero zero one three five and then do you have like an eye icon? Like a circle with an eye icon beside it. Okay. Yes, it's a one. And then let me know what's your options. Do you have an option to forget it? The eye icon or Yes, Forget this network. [Silence]

That's fine. And then go to – go back to your Wi-Fi and then select again the link, C0, C135. And then it should ask you for a password. Yes. Yes, Joy Network.

[KEEP_UNCERTAIN] So, it's connected. Do you have a check mark? That's good. That's good. Yeah. Right. And then go back to the Linksys app. Open again the Linksys app. Okay. Let's give it a minute. So just to just to check some settings if it's still going to be the same after 60 seconds then you can close the app. You know how to remove running backgrounds on the iPad, right? Okay. So we'll do that one later. Okay. Let's do that one later after 60 seconds. We still have 35 seconds left. And then

Okay. Close the app now and then remove it on the running background, then open it again to refresh the app. Since we're connected to the new Wi-Fi password. No need to log out, just close it, and then remove it on the running background of your iPad. Okay. And then is it saying internet online now above? Okay, that's good. And then would you like to try other device to connect to the link C00135 using the new Wi-Fi password? [silence]

Okay, all right, so let's try on your phone just to make sure that everything um other other device will be connected, so later on you can try the garage door opener. Um yes, settings, same thing and then Wi-Fi. Okay. That's good. So so when you connect later, ma'am, your garage door opener, so you just need to use the Wi-Fi password that you have associated with it, okay?

Hmm. It should work, yes. Um, same thing. We can verify it using the linksys app. So, um, let's go back to the linksys app on your iPad. Yes, and then there's a go to menu. Yes, on the three lines and then Wi-Fi settings and then tap the Wi-Fi password. It's the one. Yes, that should be good. So that means that that is the one that is associated now. So you have successfully changed the Wi-Fi password. So whenever you connect a device, um, same thing Wi-Fi name, which is linksis00135 and then the password.

That you have created for it. [silence] [silence] Um [silence] If they will connect to the Wifi man, [silence] just let them know to [silence] um maybe try to turn off the Wifi and then turn it back on. But if it's the [silence] but if they're getting an error and able to connect, um [silence] let them do the same thing that we did earlier, which we forget the Wifi name of the network. So it will ask you to log um [silence] connect using the Wifi password. [silence] So they need to enter the Wifi password. [silence] Um [silence] Okay. If they are connected with that same Wifi password before, [silence] [silence] [silence]

Once they, um it should work, yes, it should automatically reconnect to their devices or to their phones. Um if you have any additional concerns or questions, ma'am, we're open up until 11:00 p.m. Eastern time. All right. Yes. that is actually okay, as long as they didn't have the same wifi name because if they, if they do have the same wifi name with your cable company or with your cable modem and router, it will actually interfere. So you can use their wifi if they don't have that.

have your own Wi-Fi, as long as they're not using the same name. So you can use the Linksys as the main Wi-Fi connection. So since you have child nodes that is associated with it, so most of your devices will just connect to either nodes that are near for a much more better connection. And then the Wi-Fi for your cable company, that will be just used as a backup just in case. Okay, yes. As long as they don't have the same Wi-Fi name. The, yes, the small ones. Yeah, that that

That's actually the LN 1200 which we call that one as a child node because the main router which is the LN 1100 we usually call that one as a parent node and then the child nodes which um used for extension or to extend the Wi-Fi network of the parent node. Three nodes all together. Correct. Uh-huh. Four yards. Um let me just double check that one.

and then select select free nodes. And then it will show you the internet, the main router and then the child nodes. Okay, select one of the child nodes.

Yeah, that's actually that's actually an indicator that that node is connected via wired because that that's the main router it should be wired directly to your Internet service provider, so will not show any signal strength. So, as for the child nodes, since they are wirelessly connected, it will show as a Wi-Fi icon. Oh. That's good. if the recommended yeah, the the the recommended and said suggested excellent signal strength for a child node, it should be below negative 69 dB.

It's negative 58. Yeah, that's okay. Yes, negative 58 decibil, that means that it's getting a good connection. So try the other one. Uh, no need, no need, it no need. Um, just yeah, just select the second child node. 62 decibil, okay. All right, so that means that that node is also getting a good connection from where it is located right now while connected to the parent node. So if you have observed and, um you can observe the connection Ma'am, um, usually if the child node will get like if you experience any slow connection or if a child node gets, uh, disconnect, uh, get disconnected, you can check how much is the decibel of the child node's connection for you to know exactly the point of view. Okay, thank you so much Ma'am. Yes, no problem. Okay, bye. Bye.

uh, right now. So if it's above negative 70 dbi am, that means that it's getting, um, it's having like wi-fi interference or any obstruction that causes a slow connection or unstable connection from one of the child nodes. Uh, so you can try to move the child node to a different location or if you have to have a much more better wi-fi, you can also consider adding at least one child node to connect to the LN1100 if you want to have a much more better wi-fi range. Yes. You can put them on another spot.

Well, usually, ma'am, for those offline devices, those are the devices that were previously connected to the network. So, um, if you have a, if you have a device that got disconnected, so, for example, you've mentioned that, um, you have, um, you have other, yeah, yes, so probably that's their device that were connected before to the network, but if they're actually using an iPhone, usually we do have, um, there's a feature on the iPhone that is called Mac randomization. So, whenever they connect to the Wi-Fi, Wi-Fi name.

They use a different Mac address which is registered on the iPhone. So it has a lease time. It actually changes from time to time whenever they get disconnected and then reconnect. So that address also will change from time to time. So the router will always recognize that device as a new connection. So you will see that there are already different connections. Correct. Yes. Hm. You can actually just give us a call back so at least we can further assist you if you have any confusion or concerns. At least we can address them.

Lima for four P4 Tango S for Sam 0 0 0 8 4 8 29. That's correct. So that is the case number that is associated with your account. So whenever you call back just provide that one. So at least it will be easier to To pull up any records here on our system, uh, no need, no need if, uh, depends on what's going to be your concern once you give us a call. But so far, um, but so far as long as you have the Linksys app, you can always check it on the app. Okay. So once it's connected, it will show on the Linksys app as the device is connected. You're welcome. So anything else, ma'am, for today? Thank you so much. And by the way, um, by the way, ma'am, I just need to give you a heads up as well. Um, the device here, actually, we only have one year.

of warranty for the device so based here on our system it's already out of warranty so in case the device gets defective for future reference um we can no longer process any replacement but we will be able to support you with the device okay so just give us a call whenever whenever you need assistance July of this month July 2024 Let me just 25 Which store did you purchase it? Now, which store did you purchase it? Amazon oh okay let me update that one for you um is it possible that you can provide me a proof of purchase or order details from Amazon do you still have? [silence]

J'uleyes Six. Okay. All right. So I'll just update that one here on our system. So the warranty will be up because the warranty will always start from the day that you purchase the device, but no need to worry. We will still be able to provide full support for the unit in case of troubleshooting or in case of or if you have any additional concerns or questions. Okay?

Uh, it will always start from the day that you purchase or place the order on Amazon. Um it will always start from the day that you purchase or place the order on Amazon. Okay. Yeah. So I'll just update that one here and then, yeah, everything is good for now. Do you have any additional concerns or questions? uh, No, ma'am. You have to install that one on your phone. Same as what we did earlier on the iPad. Yeah, of course. Okay. Yeah, let's go to your phone and then let's go to the app store.

just app store on on the iPhone. I think it's a blue icon on iPhone.

Yes Router password Ma'am No that is for your Wi-Fi password so you have two different credentials.

so whenever it asks you for a router do you mean the Wi-Fi password? That came with the you. Yes.

So what do you have now? Ah, okay. Okay. Ah, no need to do anything else, this is just you can always used and open the Linksys app whenever you need to check the child node signal strength or the status of the devices connected. And then if you want to change the Wi-Fi name and Wi-Fi password or verify the Wi-Fi password associated. So that's that's the basic things that you can actually do on the the Linksys.

That's fine ma'am. That that is is just the password that you use to log in to the Lyn memor and yes for you, yes for the Wi-Fi. Whenever you connect a device to the Wi-Fi link seed 00135. It's the Wi-Fi password that you have created. But for the app, it's the one that came with the router. Yeah. You're Welcome ma'am. I'm glad I was able to help you out. And at least now you can silence

can you can try to connect and be careful once you try to connect your garage door opener. k? No, K. You're welcome. You have a blessed day now. You take care.