Speaker 1
Oh, hey, just having some issues with the network. We have spectrum internet and there's no outage and I did call Spectrum and they reset it, but that's not it. Just can't get just can't get internet to come through. [silence] Oh, hey, just having some issues with the linksys. We have spectrum internet and there's no outage and I did call Spectrum and they reset it, but that's not it. Just can't get just can't get internet to come through. [silence] Okay. [silence] Can you hold up? Can you? [silence] No. [silence] So you plugged the cable from the router into the computer. [silence] And did you go ahead and check under add or remove to see if it's seeing it? [silence] Ladies. [silence] [silence] Hi. [silence] What do I do? I'm watching like a fuckface. [silence] I'm sorry. [silence] .
00:00
Speaker 2
Welcome to Lynxis support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lylinksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Mae. How can I help you?
00:00
Speaker 1
the main one, um, the main one is a is white I've unplugged that and plugged it back in a number of times, and then both one node is blue, and one node is red. Yes. Yes, yes.
01:00
Speaker 2
the main node, this should be online, since it's solid white, and a solid blue note, that means it was to reset, it needs to be added back, and the red note, that means it's totally offline now, though it's still connected to the network. [silence] Just to make sure the account I was able to pull up here is under Jeff Sarani. Is this your account? Okay. And yeah, it shows here, you got our three um uh [silence] a nodes for MX 6200. For us to easily fix all of your nodes to you, I need you to relocate those two
01:00
Speaker 1
Addie. Okay, one second. Addie, Edison, go downstairs to mom's and get this for me. Unplug this and bring it up to me. Sorry, I just told my daughter to go get one of them. I'm going to unplug this other one and take it up. How are you today? Good. Yeah. Two people working from home and having no internet. That makes it tough. Ah. All right. So, okay. So I'm upstairs. I'm going to plug the first one in next to it. Okay?
02:00
Speaker 2
Stand deny, there's right beside your main node, power it on within 5 feet. Good, thank you for asking. I hope you do. Even if your nodes are not working. Hmm. That's good. You're working from home. You can be with your family? Stop when there's no internet or there's problem with internet.
02:00
Speaker 1
Let's see. Can you hear me still? Okay. No. That's not the number. Three? Or up? Yeah, so it's 703-728-6837. Can you hear me okay still? Because I don't know what the, my phone cuts out when I don't have internet. My phone is really not great in this area or too. Okay. Well I need, Okay. Well just for one second, right? Okay. Okay. I've plugged both of them in now next to the, I'll put
03:00
Speaker 2
Yeah, I can. Just in case we'll be disconnected, Jeff, is this the best callback number? Is it 704-397-6792? Can you have your phone number? Mm-hmm. Okay. 703-728-6837. Okay. Yeah. I will let you know if ever I cannot hear you anymore.
03:00
Speaker 1
Yes, I can. And now they're, of course, now they're, now they're, now they're both blinking blue, of course. Okay. Doing that now. And it just went red solid. Okay, it's off. I can let go now, right? [silence]
04:00
Speaker 2
Okay, can you identify which one is a red there and which one was solid blue earlier? can you identify? choose the red melanzer. Okay, so for the original, solid red node, you have to press and hold its reset button until the light is off on top. Keep holding it until the light is completely off. once the LED is already off on top and leave that solid blue.
04:00
Speaker 1
Okay, now it's solid blue. The other one is, yeah, still blinking blue. So now both are blinking blue.
05:00
Speaker 2
Good. How about the other one? Is it still blinking blue? [silence] We're waiting for a steady blue light, which means it's ready to be set up.
05:00
Speaker 1
Does it take a while for them to go solid blue or one of them to go solid blue? Yes, both of them are plugged into a power outlet right next to the parent and the modem or router, or whatever it is. Okay, the one that... [silence]
06:00
Speaker 2
Actually, it should have a steady blue light within a minute. The other one, the one that we did not reset. Is it still flashing blue? Um, okay. I'll set a timer here, just for one more minute. If ever it will still blink blue, that means it's not resetting at all. Is it plugged in directly to the power outlet, right? Okay.
06:00
Speaker 1
What was red is now solid blue. [silence] The other one is still flashing blue. Okay. Okay. Lights off. [silence] Now both are static or are constant blue. [silence] Oh yeah. Yep. Yeah. Now it's just turned to flashing blue.
07:00
Speaker 2
okay, which means it's already on setup mode, however, the other one still flash. Okay. We need to reset that one, too. Can you press and hold it? Same thing, Jeff, until the led goes off. Let's go after. Okay. Thank you. The one that you just reset will turn to flashing blue, the solid blue.
07:00
Speaker 1
Okay. I'll wait. So this is constant blue. Does this happen every once in a while or just needs to be reset?
08:00
Speaker 1
No, we haven't had a power outage.
09:00
Speaker 2
or prior to this one. Did spectrum have some down time? Okay. When it happens, Jeff, sometimes our nodes will not recognize immediately the internet connection, which is already working fine from the main node. What you need to do is just to turn off all the nodes and then turn back on first the parent node. Once it's okay, solid white, you can then turn on the extender. No need to press the reset button. But if this one happens again, you have a record here. We can track it down and we will know if there's already something wrong with your link signals. Anyways, this is eligible for and Yep, on the main node, only within five seconds.
09:00
Speaker 1
All right. 1, 2, 3, 4, 5. Okay, now it's gone red and now back to white. Both are still still blue. On which one.
10:00
Speaker 2
Okay, the child nodes nearby should react, blinking. This time, can you press the pair button? One second, that's the other big button underneath. Press, and then release.
10:00
Speaker 1
No, okay individual Chi Sevon, okay, parent I'm just gonna and that's the big one in between reset and off I'm just gonna push it push push it one time. Yep, okay, I just did that. I didn't hold it. I just pushed it once. Uh, no, it's that it's steady white the other two are steady blue.
11:00
Speaker 2
Exactly that pair button just press and then release. One time one second. mm-hm. The LED on top is it blinking white. okay. Press the pair button.
11:00
Speaker 1
Okay. It stayed steady white. It didn't do anything. Okay, it's red. Now it's white. It's steady weight.
12:00
Speaker 2
Again, 2 seconds and then let go. That means it's not really adding those extenders nearby. Okay. Uh, this time, try the pro- uh, the reset button five times. Press, let go, press, let go, press, let go. The LED indicator, when it's trying to look for a nearby node, it should flash white. It's back to steady white. Okay. That means the two extenders stays blue.
12:00
Speaker 1
Okay. I just turned it back on. blinking blue
13:00
Speaker 2
Can you switch off this main node instead for about 10 seconds? and then turn it back on using the switch underneath. [silence] We'll wait until it will have a steady light again.
13:00
Speaker 1
Okay, it's now white. No, hold on, wait, no, it's, it's, now it's, now it's red. Uh note still read. Um, I don't have my computer up here, but, I mean, I called Spectrum cause we don't have Wi-Fi through Spectrum we have the Wi-Fi through the Linksys. Um, and but there's no internet, there was no internet outage and they reset everything. [silence]
14:00
Speaker 2
10, nine, eight, seven, six, five, four, three, two, one. Is it back to white? Uh, can you check your Wi-Fi list, Jeff, if your Wi-Fi is back broadcasting? [silence] Uh, what I mean is... Mhm. Uh, what I mean is, can you check your Wi-Fi list since, yeah, Wi-Fi is the one broadcasting from [unclear] links, so I need you to check if it's showing on the Wi-Fi... list, available Wi-Fi connection.
15:00
Speaker 1
So I go to Lynx's and then, Oh. Yeah, sorry. Um, yes, it's showing it. It's showing it's connected. It, It, you know, it already says it is connected to it. Yes. Okay. Okay, it's white right now.
16:00
Speaker 2
I just go to the settings of your phone, and then go to Wi-Fi, where you can see all the Wi-Fi available. Okay, try to connect to it and check if it's connected, it's showing connected. Okay, but the node there is still steady red. Okay, you can now press the reset button underneath five times. Quick five press.
16:00
Speaker 1
And now it's... It went off and now it's blinking white. Okay, one of the nodes is flashing. And then the one that was flashing is now... flashing white.
17:00
Speaker 2
Okay, good. That means it's searching for nearby nodes. Anytime, the child nodes there should flash. Okay, and the other one should do the same.
17:00
Speaker 1
And the other one started flashing blue. So one is white okay then the other one just went to white flashing. So now basically all three of them are flash and white.
18:00
Speaker 2
Alright, I'll start my timer here now. Uh, three minutes those child nodes should already bear.
18:00
Speaker 1
oh, okay, so, so one of the nodes is steady white. The main, the parent is flashing white and the one that was read earlier is still flashing white.
20:00
Speaker 2
Okay, 30 seconds left. Okay. The last node that will keep on blinking white will be the parent node.
20:00
Speaker 1
O K. The 2 children are steady white. The parent is flashing white. okay. okay. the parent is steady. All 3 are steady.
21:00
Speaker 2
Okay. We'll just wait for the parent to totally recognize both nodes as part of its network. Once the parent node is steady wide, you can then go ahead and relocate this to extenders back to their location. All
21:00
Speaker 1
All right, so I'm going to unplug this one. This one goes to the basement. This one goes to the first floor. All right. Um, I'm going to take this that camera away. All right. I'm going to walk down and take these. Let me get this, let me get this first one plugged in. Uh
22:00
Speaker 2
Okay, that's it. They're already added now, Jeff. All you need to do is to unplug and transfer it. It will reboot again three minutes, but no need to do anything. It will just connect. If you want me to stay in the line while you are doing that, I can. Come. Come,
22:00
Speaker 1
All right, now let me. So my wife had said she was connected, but now she's not connected again. I guess it's because I unplugged two of these, but we should still have internet, right? Yes. Yeah, she did until I unplugged them upstairs, I think. Again, it will let you be. Okay. We want this to be white, Carrie. It could take three minutes. Okay, I just plugged in.
23:00
Speaker 2
Yeah. Big. But once this two extenders are back online, your wife should already have a good signal.
23:00