V2 Rubric Detail — cb433090-73bf-11f1-b…

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I'm sorry to hear about that ma'am. May I have the serial number of your Linksys router? [silence] All right.

Let me verify the serial number, again, the serial number is 14 W for yellow, 10 J for John, 0 B for Bravo, 42-51 for 11. Is that correct? Alright. And your only have this Linksys router or do you have any other nodes? Alright, let me see. So your router model is AE6350. That's the model. AE6350. That's the model of your router.

So that's a classic router from Linksys. It's from E-Series. Before we proceed. can I have your name first, ma'am? Carrie? Z as in zebra. Carrie. Carrie Taylor. All right, thank you, Carrie. And your email address, Carrie? Let me check. It doesn't matter since since it's your husband. So since it's your husband.

account. The one showing on our system, the email is b. taylor atcorncar.com. That is all right. I put it in. You mentioned Kerry that you have a new modem from your internet service provider or it's just a new internet provider? All right. So it's the same internet provider you were using before your router or got disconnected. It's just the modem that changed. What was the name of your internet provider? All right. Kerry, since it's only a change of modem, you didn't change your internet service provider. [silence]

it's still spectrum. So I think uh you will have to do uh reconfiguration on your router because of the change of modem, so your router was set up previously with your previous modem, so that's why you could not uh get any internet connection. as your router was set up with your previous modem. So you will have to do a reset on your router and do a reconfiguration or like setting it up again. but. Yes.

You mean to say you can still uh see the Wi-Fi name of your router? The previous is it the Wi-Fi name of your router? And when you connect to it, were you able to connect or access internet? And Hello. What you want to use the basement Wi-Fi. Uh I I'm getting confused. Uh Carrie, you only have one Linksys router and that is the MQ9. [silence]

and it'd 62 50 right? So there should only one Wi-Fi RF name or network that is being broadcast by your links RF router which is links S 25 people one. that's your Wi-Fi network name right? Okay so No because you're saying that you have two Wi-Fi name a Wi-Fi from the basement and then Wi-Fi from your so that's where I'm getting confused. is your maybe your spectrum is a modem router type. If your spectrum is a modem router type then that could explain why you're having two Wi-Fi names. It means that you, that your framework is, stretching dh Brigada, transforming network name and their spectrum out is also broadcasting another vertical network name. Because since you only have one links to father, it should be only broadcasting one Wi-Fi network name, which is the Lynx 25 mobile one. But since you add it, that name, then the one that you customized, that should be the only one Wi-Fi network that should be broadcasting. Now if you see that there's a Wi-Fi or another Wi-Fi network name, it could possibly be the spectrum routers sky fire name. But it's your talking about or you cannot connect to your wi-fi when you're on the basement. Then that's another thing. But you've mentioned that there are Wi-Fi available.

My My My Adding in the basement. I don't know why my name is. That's where I'm getting crazy. Uh-huh. Uh-huh. Right. So you have to ask Spectrum if their modem is it a modem or type only bag or is it a modem router type because if it's a modem router type, then it only means that your Spectrum modem also broadcasts a Wi-Fi network name. But if it's just a modern bags, then only your Linksys router can broadcast a Wi-Fi connection because that's the main function of our Linksys router. It broadcasts Wi-Fi internet connection.

[silence] because it's showing here on our system that your Linksys router EA6350 status is online. So it's connected. [silence] Mhm. [silence] You can access it. [silence] [silence] Mhm. [silence] Your router is online. [silence] If it's disconnected, it should show the status is offline, but it's showing here that the status is online. [silence] So it means it's still connected to your Spectrum modem. [silence] Despite being [silence] [silence] Mhm. [silence] Yes, it's, uh, yes, uh, it should be because your router will not broadcast a Wi-Fi or your internet without connecting it to your Spectrum [silence]

modem. That's the purpose why when you bought the road, there's and a cable on the back when you bought it. Because your router should be connected to your Spectrum model, because it will get the internet from your spectrum model and then the router will then broadcast it, your Wi-Fi through the whole your house. That's the function of the router. So, uh, that was your previous setup. Your router was never connected to an internet cable.

your spectrum modem is a modem router type, which means it also broadcasts a wifi network name, and your Linksys router was connected to your spectrum wirelessly. So that could be the reason why you didn't need an ethernet cable connecting your router to your spectrum. Because your spectrum modem is a router type also. So it also, in a way, broadcasts a wifi network name on its own. Yes. And since you could not connect it's on the basement. That you could not connect and your Spectrum modem is in the basement, then you need to contact your Spectrum about it. Since your Linksys router upstairs, you can connect to it with its wifi name. Then, you can connect your other router to Spectrum.

There's no issues with your router. it could only be the spectrum modem router. alright. alright. alright. alright. alright. you're welcome. thank you for calling yeah thank you for calling linksys and take care kerry. have a great time. bye.