Speaker 1
[silence] uh Chime Pro and it was it was very hot and um it doesn't appear to be working. I I can't tell if if it's working or not so let's I reset it but nothing happened. So I guess I'm calling trying to find out what would be my next step. [silence] Now on on that on the node, it's all you know, like op opqua you know uh green or whatever. Uh so I'm [silence] Yeah, they're yeah, they're uh yeah, they're all working right exactly. But just that extender seem like it's not working. See I have the extender, uh because our our house is fairly large and so consequently uh there's several walls that um [silence]
01:00
Speaker 2
Okay, now what is the light indicator for the parent node? So they're all solid green, which means they're working.
01:00
Speaker 1
Obviously, that hidden the, the extender from the, um, from, you know, from the main unit. And so, consequently, that's why we have the extender. It's, it's, it's almost the same level as the rain camera itself outside. And that's where the extender's located. But the extender is located inside. And like I said, I reset the the extender and, uh, it appeared to be very, very hot. and, but I didn't see any other indication that it's operating. So, that's my concern. I'm not sure about. I'm sorry. Well, that's the only extender in that area. The other extender's are. The other extender seat. Okay. I have to go upstairs and turn these.
02:00
Speaker 2
How many extender lost its connection? How many extender lost its connection? Okay, can we provide the serial number of that extender?
02:00
Speaker 1
Hold one second, okay? Let me, uh, Let me get my stuff here one second. I'm downstairs. So let me go upstairs. Okay? You miss. Keep a minute. Okay, that may be. Hold. pipe's in pole 0 390 4,69.
03:00
Speaker 2
Yes, I need a serial number. [silence] Okay, so the serial number of your Linksys.
04:00
Speaker 1
Uh... I don't see that. Let me see here. RE6300. Yes. Yes. RE6300. Yes. Uh, it it's now it was Loomis, now it's uh T Fiber now. They just changed a, a couple months ago. Mhm. Mhm.
05:00
Speaker 2
is 17 x for x ray 1 1 what's your phone number zero 3904659 so it is an r e 6300 and your internet service provider sir still lowman. okay. T fiber. now before we proceed joseph, i would like to set that expectation regarding of the status of your linksys range extender. as of now, we are no longer manufacturer this one, right? and it's already end of support and live support is no
05:00
Speaker 1
Okay. Okay. I think I understood what you just said. I'm, I'm not just sure I, I followed the steps here. What do you, what do you actually mean? Can you break that down in layman's terms?
06:00
Speaker 2
longer available for this one since this product no longer receive software or security updates. But then I can still send you step by step instructions on on setting up this range extender again. So you can perform reset process with this device and follow the instruction that I will going to send to your email for on setting up the RE6300. [silence] Okay. As of now, since the device is end of support, this product, Joseph, is no longer receive software or security updates and it's no longer um, longer eligible for technical or warranty support, so I can only assist you is to send your step by step instruction on how to set up the range extender since live support is no longer available. Okay, so regarding with that, unless the light indicator is still there, which means it's still working. If the solid green and what is the light indicator So if it is no longer if you cannot, if this doesn't turn on, so it means it's the hardware issue. And if the SSID of the range extender is no longer broadcasting, it's possibly an hardware issue, sir. [silence]
06:00
Speaker 1
Oh you don't. Links no longer provide extenders. So so what are you recommending that we do then?
09:00
Speaker 2
yes. so better to purchase nodes means devices. so you have existing three linksys nodes which are the WHW03 and if you're going to consider to do an upgrade for mesh devices from linksys either you can purchase the same model or the MX 4200. so you can feel free to visit our support.linksys.com to know the features and compatibility of the MX 4200. that's a node yes. oh okay so if you don't
09:00
Speaker 1
Now, uh, could I mean, since you guys, since uh, Linx is no longer uh providing extenders, uh, what would happen if I go to Best Buy and pick up an extender? [silence] Okay, so, so okay. So bottom line, okay, I mean, just just give me the bottom line. Uh, what are you recommending here? I need to get, I need to make sure
10:00
Speaker 2
we have additional nodes of the GS108 V3 just stay with using the three routers from hutch w03. uh regarding with that once uh since the device is end of support we all we're going to suggest you to return the device to Best Buy because it's no longer eligible for technical or warranty support since it doesn't receive any software or security updates. Okay. Yeah. Try to connect. Try to connect it with your Linksys. Nodes. [silence]
10:00
Speaker 1
And that based on one of your colleagues recommendation. And it has been working. But like you said, I we don't think that this extender is no longer working because there's no light. So that was the initial problem when a couple years ago when when one of your colleagues suggested because of the the walls to where the router is located, uh it's not picking up the node. So consequently, that's why that they'd you know suggested the extender itself. Okay. Okay. What what the additional node where would I where would I place that node at? Where the the extender was located?
12:00
Speaker 2
how about additional node time set up where your range extender placed earlier [silence]
12:00
Speaker 1
uh uh uh three. Three levels. and we have an extent we have a node on each level but like i said the router is uh in the upper level but you know like i said there are two walls that that exists. It's in its own room, and it's a former bedroom, and there are doors and there are walls that separate the router from where the extender was located.
13:00
Speaker 2
Yes. May I just are you sure how big is your house and how many floor levels does it have? [silence] So regarding with that if there's a walls that might cause to the interference you really need to have a wired a back hole set up. So you're going to add additional node to extend the Wi-Fi coverage of your internet for your security cameras and do a back hole set up wireded.
13:00
Speaker 1
[KEEP_UNCERTAIN] I heard, I heard wired, but I'm not sure that is going to um, work in the in our house now, because I don't know how we could wire. Uh, you know, you said a wired one. Um, I'm not sure. I'm not sure we're on the same page in that regard. uh, Uh, he said 2.4. What is that? I guess I, I'm just not that sophisticated to really understand what you're saying there. Um, uh, [silence]
14:00
Speaker 2
but did you try to connect your security cameras to your 2.4 did you split the bandwidth of your mesh network and try to connect it with your 2.4 did you separate your Wi-Fi settings or split your wireless network they have a 2.4 and 5 gigabit bands the how many Wi-Fi names are broadcasting [silence]
14:00
Speaker 1
Yeah, uh, yeah, it's just joseph, uh, Wi-Fi, uh, hyphen, uh, the, I mean, I don't know. I can't remember the name. That's down. I got, I got two different, different, two different, uh Wi-Fi, uh, deals here. So, you're saying if I, if I install a node, what I install it, where the extender was located, right? Yeah, 2.4. I'm not sure what 2.4 is. What, what is that? What is
15:00
Speaker 2
Yeah, but then you mentioned earlier that there's a thick walls in between, that's possibly cause for the child note to disconnect since it's too far. [silence] But since you have a two different Wi-Fi name, what is your two different Wi-Fi name? Do you have 2.4? [silence] So, I guess you just separate the band.
15:00
Speaker 1
Joseph Joseph hyphen Wi-Fi and Joseph dot Wi-Fi. Uh, with the hyphen. Right. I know I I have not I have not tried to reset it. Uh, my my first step was to call a link about the extender. So I have not tried to set that up. Uh, Uh, I was trying to play with the extender itself. And that that's what's taken up most of all my time here. So, um, but, but, but, uh,
16:00
Speaker 2
You try remember your LG TV is connected to five gigahertz band. What is your to two, your. Two, your gets four, your two Wi-Fi name which got Brian with the Heinann. Do you try to connect your security cameras to the Hein.
16:00
Speaker 1
I just will not connect to the to my Wi-Fi the the ring cameras. just just too many walls. 2.424. okay. ok ok um all right. hh 54 all right. I I will um uh. all right. I I will see what what happens here. um. line. okay.
17:00
Speaker 2
But you can try to connect it with your 2.4 because 2.4 is for the larger range. Yeah, try to connect your security cameras to the 2.4. So since you have two Wi-Fi names that are currently broadcasting, one is for the 5 gigahertz band and the other one is for the 2.4. So try to connect your security cameras to the 2.4, sir, because it doesn't have range extender now and then check if it will work.
17:00
Speaker 1
Okay, I OK, what if it doesn't work? Because I I I we did this we tried this before. And uh just just it didn't didn't work at all. So I I I think I'm wasting my time to try to try to try and uh see if it would work or not because it just wouldn't last and that's where the problem existed. So I'm not sure what trying it again uh when we worked very diligently very long before. And again, that's why the extender was recommended. So I don't think that trying to connect it at this time it's not going to prove anything. When you say wire connection, what do
18:00
Speaker 2
yeah either you're going to add additional node and wired it but this is the only thing that we can do with this set up since there's a thick wall in between a back hole set up wired connection
18:00
Speaker 1
You actually mean can you just explain that to me? I'm not. You know, I know wired and wireless, but when you say wired, what, what would it be? So, you have to so I have to send a cable from from the from the, oh, good grief. I just got me all confused here now. I have extended a wire from my office to where the rain cameras located. But it'd have to be wired, though. [silence]
19:00
Speaker 2
You're going on to use an ethernet cable to wire it to the previous node. Yes. So for example, your last child node. You have three Each device, parent node, first child node, second child node. So you can wear your additional node to the node which is closer to it. Yes, it needs to be wired because you mentioned earlier that you won't connect it to your personal network because of
19:00
Speaker 1
Yeah, yeah. All right. I tell you what, I'm gonna my next door neighbor is uh, he's a he's an internet uh, guru and he works for a company in the internet. I wanted to have him come over and take a look at it and see exactly uh, what what's happening here. Uh, All right. Right, right, right. Okay. All right. Okay. All right. Uh, I guess I I don't know, I guess I, I, that's enough. I guess I I'm not going to keep repeating myself here, so I'll just see if I can reconnect and I know it's not going to work but I'll I'll have to take bring my neighbor over and then take a look at it and see what can be done here. So. All right. Okay. All right. Thank you.
20:00
Speaker 2
Welcome to all. But maybe you can try to connect list with your 2.4 or 2.4 gigahertz band and check if still doesn't work. The The thank. Okay, go ahead. Okay.
20:00
Speaker 1
All right, thank you. All right, OK, goodbye. Bye.
21:00
Speaker 2
You're welcome, Sir, and have a great day. Take care. Bye for now. [silence]
21:00