Speaker 1
[silence] Hi Effie, I'm trying to figure out how to backup my router. I know that you could do that once upon a time because the manual says I can and it tells me how to do it, but the robot just said that that may have been wiped out by a firmware update.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For out of warranty product, please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Epi. How can I help you?
00:00
Speaker 1
firmware update. is there any way to know the answer to that? model number. that's about four pages ago isn't it? All right. No, I've I have it written down here. It's a M is in mic X is in x-ray 5300. Two of them are that. The third one is something else but the parent node is a 5300. Um in every other row I've ever had and that's lots of them. Um there's
01:00
Speaker 2
and the model number is MX5300, okay? Okay. So what you're trying to do is you want to save the log.
01:00
Speaker 1
Always in administration a place where you can back up the contents of the settings and or restore them. So, if you do something. Sure. Yeah, I can't. All right, I'm going to look and see if I can find what firmware is in it. I updated it about three days ago and it says that it's up to date now. So, that is my understanding, but I'm gonna look and see if I can find a version number while I'm on hold.
02:00
Speaker 2
Yes, yes, it has that option before, sir, with old routers. Um, uh, I I think you have that backup and restore option, but uh, yeah, let me verify if we have that option on this particular device, because I believe that they've got rid of it. But uh, uh, let me just check, sir, if um, there's a particular firmware. Yeah, so I'm gonna be to and hold for three to four minutes. [silence] You had the latest firmware for your MX 5,000. [silence] Okay, so if you'll just hold the line for a moment, I'm gonna check something out. Just hold on to it, okay? Okay, so the one thing that we're trying to find out here is if you have a, uh, uh, a firmware that, uh, uh, does not have the option on it. Uh, and I haven't find it so far. If there's nothing, maybe what you could do right now is, uh, since you have an engineer in your, in your area, maybe what you can do is you can, um, um, um, uh, get in touch with them and they could, uh, uh, take the backup. Maybe they can do a full backup to get all of your LAN settings, your Internet settings and for your DNS as well. Okay? Okay, sir, we're going to email you another faster speed. We got this upgrade special for the first time buyers like you, sir. Please check your mail. [silence]
02:00
Speaker 1
1.1.12. I'm sorry, I lost you for a second. 1.1.12. What was after that? All righty. Okay. I've never dealt with a mesh router before. I've never had a world where when I change one thing, it changes, changes others. The symptom is when I feed internet into this thing, it depends on where it comes from. Sometimes it works and sometimes it doesn't, but my internet's coming from my neighbor through a convoluted group of radios that we won't even get into because that's not at your pay grade. [silence]
03:00
Speaker 2
Yeah, the latest firmware for that router, is I think 1.1.12.210 066. Yeah 1.1.12.210066. That's the latest firmware for that MX5300. Right.
03:00
Speaker 1
Well, yeah. And can it, you have that and can it be backwards compatible? Can I put an older firmware in that has that capability? Because in order to solve the problem I'm trying to solve, I'm going to change stuff that I don't know a lot about. I'm pretty good inside of routers. I brick them before a really old Lynx's 54G router. And I actually went in and soldered headers on it. Blue ones. Yeah.
04:00
Speaker 2
Okay. So, yes, you wanted to know if we have a firmware that has that feature, um, for this particular router. Yeah, okay. All right. So, let me just verify if. Yeah, okay, yeah. Yes, I remember with - I remember with old routers, yes, with the - with the G and even with the wireless N routers, um, it has that feature wherein you can save the configuration of the router and, uh, after the reset, you can even, uh, um, load the configuration file - Yeah, um, so, if you update the firmware. And when does that apply? So when you reset the router to factory default, I'm not actually more of the reset, more than the unblock the router. Okay. So let's say that you have a 20-year-old router, right? The old one. I'm asking if that has, um, if that has the feature. Let's just assume that it is, um, a - is having, um, this firmware, right? So we have to, um, follow - yeah, okay. So there's a two-step for that one. One, we have to see the configuration file first. Do you have it already on you? Okay. Yeah, that's good. After that, um, well, we can just, uh, proceed the bricking. Okay. So, step one, we need to get the configuration file and backup. Step two after is, um, we have to reset the router for it to proceed with the - I believe, um, it will work with that one. Yeah, yeah. Yeah, yeah. Yes, okay. So, step two is, we need to reset the router because we have to be... we want to start with the new, uh, firmware. So that's why we need to reset it first. So, is it everything okay? Yeah, yeah, okay. I know that we have to reset the router after the update, okay. Is that the last? configuration for that so you don't have to like reconfigure it manually so yeah let me just have that checked sir cuz let me check if yeah if yeah if we could provide a firmware an old firmware I'm sorry okay yes I understand I know yes okay let me let me just turn it on sir thank you.
04:00
Speaker 1
Cancel Connectivity. Oh, this is an illustration. Let's stop that. Let's make it not do that anymore. I appreciate your help. [silence] basement internet settings local network. [silence] yes yes I do. [silence] when was that? [silence] I have internet was to always connect but my local area network disabled connected it for you. [silence] Okay. [silence] I can see the wireless. [silence] but to save them here local area settings, internet where you go for it. [silence] [music] Hi. Okay. Okay. I believe you- I believe you gave me the two answers that I was looking for. But um, I would imagine with mesh routers they may have had issues with, it's obviously more complex.
06:00
Speaker 2
Hello sir. Hi. Thank you so much for patiently waiting. I apologize for the hold. I had actually verified that concern sir, even with my colleagues and with my immediate superior. Yeah, we've actually got rid of that feature two years ago with even with the with the old routers. I'm not sure if if it still has that feature. Yeah, for security reasons. Okay, and we also don't have the no firmware that has that capability sir. So they've already get rid of it. Yeah, I'm sorry.
08:00
Speaker 1
So, all right. Well, thank you so much for your help. I appreciate your time. Uh, my name is Lee. Okay. Thank you very much, man. Bye bye.
09:00
Speaker 2
yeah not a problem sir and I'm sorry I wasn't able to get your name okay all right then Mr. Lee thank you so much for your time and for more information just please visit our site supports.linksys.com so this is Ebby from Lyns harmony just thank you again for calling have a great night sir you take care bye bye
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