V2 Rubric Detail — cc555bc2-6661-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is Josh.

Mm-hmm. [silence] Mm-hmm. [silence] Mm-hmm. [silence] And when you say the parental control doesn't work, you mean that when you try to post the internet, your devices are still able to connect to the network or to the internet? Mm-hmm. Mm-hmm. Mm-hmm. I see.

Got this one sir and I do apologize for the inconvenience. So, before we proceed, may I have the serial number of your Linksys router? we can see it on the app here. So, on the app, can you press or, oh and here Thank you so much for that one, sir. Let me verify again the serial number to make sure that I got it correctly. Okay so it's 56b4896D0df2. [silence]

Bravo, one, zero m for Mary, 29, C for Charlie, one, two, six, two, nine. Is that correct? Bravo, one, zero M for Mary, 29, C for Charlie, one, two, six, two, nine. Bravo, one, zero M for Mary, 29, C for Charlie, one, two, six, two, nine. Bravo, one, zero m for Mary, 29, C for Charlie, one, two, six, two, nine. Yes, and how many Linksys nodes do you have again, sir, in total? And Anthony Wright, said you calling us from the UK? Uh, and I assumed that the nodes were provided by your internet service provider, which is community fiber. Correct? Ah? Uh, sir, if for me to create a record here, may I have your first and last name? Uh, how do you spell your last name? Tom Smith. Smith. And what about your email address? My email address is [email address] T-S-E-M.com.

that device. Can you kindly open a browser and then type in, uh, I'm sorry, are you ready? Is your laptop ready? Sir? Yes, sir. Yeah. Can you kindly open a browser, sort of like Chrome and then in the address bar, like the upper search bar, can you type in http://myrouter.local and then press enter.

okay uh on that screen kindly tap or press on the phone image uh-huh and after that you should be directed to a page asking for a router password alright kindly enter your your local admin password to log in into the web user interface uh it's the same password when you log in into the links app using the uh router password however by default it is the one labeled on the main node or parent node you really need to look at on the bottom of the

no worries. No rush, sir, just take your time. I understand, sir. Can we take your time as well? No worries.

Ah yes sir, I'm still here. Ah. Uh huh. Yes sir, kindly and. Mmm. Yes sir. Yeah, you need to. No worries. Hello sir. Were you able to access the web user interface? Mm. That's fine sir, so yeah kindly create a new router password. However, make sure the new.

in meets the requirements. Hold on, sir. can you give me Oh no, sir, because we are not changing the Wi-Fi password. Just the router password and the router password only used to login into the web user interface. So here's the requirements, sir. The new password at least 10 characters long. There's no space in between and no consecutive identical characters. Also, it should have one upper character, one lower character, one digit, and one special character. Now, please kindly take your time to create a new admin password.

All right that's great to know that's great to know so on the screen or on the web setting page kind of look for C A like Charlie alpha and you should be able to see it on the bottom right corner All right kindly click. Yes sir kindly click that link or options and after that one click on the connectivity or connectivity

[silence] and click on the internet settings [silence] or internet settings tab [silence] Like so [silence] under internet settings kindly [silence] click the IPv6 [silence] so besides the type of internet connection click [silence] on edit and then [silence] uncheck [silence] or yeah uncheck the IPv6 automatic enable [silence] and then press on apply.

[silence] that's correct. Mm-hm. thanks so much for that one. And kindly check if the new settings have been saved, Uh, the, Uh-huh. So can you go back to the IPv6 interface and then press on edit and then check if I the IPv6 automatic is now showing un-checked or disabled. That's a great so now I'm just going to go back

so you may now close the connectivity tab, and then and yes and then close the connectivity or connectivity tab. and then press or click on the parental controls. And make sure to toggle it on or turn it on. So let's try to test again the parental controls. So kindly test or select a device and then on the block internet access, make sure to check or select always.

Yeah... Yeah. Did you already select the device that you want to block? Because you need to select a specific device. Uh- uh anh. Uh- huh. And then make sure to press apply or save. Put. Uh- huh. Uh- huh. Uh- huh. And after that one sir, kindly. What's the error message? Sorry sir. Uh- Huh. Sorry sir. The error message was 213 correct?

Two, one, eight, three. All right. Can you try to reload or refresh the page instead? And let me know if you're getting the same... Uh-huh. Uh-huh, and can you check if one of your devices, like, are still like, listed on the parental control for us to do the test? And also for, uh-huh, can we, like, select one like, uh, let's not use your laptop or your phone.

go ahead and get that one. Uh, yeah, let's try that one since we can simply tell that that device is your police station. So, yes, so select that one and then do an A3. All right. All done, sir.

So, uh, just to confirm, sir. The light on the main repair node is Currently showing solid blue. Correct. Uh-huh. Yes, sir. Uh, just to make sure. Uh, they would Thank you.

Hello, sir. Thank you for patiently waiting. uh sir. just to confirm. uh sorry how how about this one, sir? Can we close this web user interface and then re-access again the HTTP colon my router, local. So, on your computer, sir, finally you may just simply close the entire page and then uh-huh so and then on the browser, open a new tab and then type in again the HTTP.

Yes. Yes, and then again, enter your router password to login. Yes, sir. That's correct. And just let me know, sir, once you are all right. And... [silence]

And, uh, turn on your Police Station here first and check if it can access to the internet. Oh, can you turn it on, sir? Make sure to toggle it on because it should... So, at the moment, we've toggled on the parental control, we will receive that error message, yeah, it's one-eight-three. All right. Uh, and did you reboot or restart the parent prior calling us?

I'm sorry did you already reboot or restart the parent node prior calling when I say a a reboot yeah, simply unplugging and replace the power adapter from the power outlet did you do that? Okay, sir, get this one sir, so kindly refresh the web setting page sir, because we are going to check the current firmware version of the note. Okay, so after that one, so after that one's repaired kindly click on the connectivity tab again.

The firmware app date. So under the former app date or you should be able to see details. And besides details, there's a drop-down. click on basic. And then on the and on that screen, you should be able to see the current firmware version of the node. Got that one. Also, sir, on the screen, there's an option or word there that says details.

can I have the current version of the parent node?

is it uh-huh and what about the other one? Thank you so much for that. And just to confirm again, all these three nodes were provided by community Fiverr, correct? Or only got this one. Hold on. And may have to model number of this, both child nodes.

both of the child nodes, like, you can also, uh, go to the, yeah, mm-hmm. Mm-hmm. Thank you so much for that one. So, uh, for this one, sir, like going back to the main issue, um, is it possible to reset this main node, sir? Since we, we're still getting the same error message even though we already tried using the web user interface to, uh, use the parental control feature. However, you mentioned that you have already rebooted the parent node. So this time, we're just going to manually restart the main node manually using the process of

I assume you are using the Wi-Fi calling for this call, correct? Yes, sir. I see. And does your phone, like, have a singular data or mobile data, sir? Yes, sir. Don't worry, if our call will be, like, get disconnected, rest assured that I will process it. I will process a call back. I'm going to use your phone number that is recorded here, so it's plus 3 3 1 8 56 77232. Is that correct? Oh. [ silence ]

Yes, sir. May I have it please? Mm-hmm. Mm-hmm. All right. So, your preferred callback number is- sorry, 0 7 7 6 6 2 9 3 2 2 3, correct? Yes, sir. I will be like calling you with this call-back number and wait for one to two minutes, okay? Yes, sir. We have it here on our end. Yes, sir. That's correct. And [silence]

no rest sure that you will yes sir, there's a rest your no needs are finally rest a parent no. So, for rest, press and hold a reset button and wait for its light to turn to solid blue. So, once you see the solid blue, that's the time you release that reset button. All right. Now, for this one, sire, if the issue persists, like if we're still getting the same error message and if the parental control is not working, even though we reset this parent node, I might need to check this one with my senior technician to see if what we can do about regarding with this issue. Since pretty much we already tried everything. Uh though the last thing that we did not do is resetting the router. Because that's one of our...

last troubleshooting steps for this kind of issue. yeah, sir. Yeah, sir, 2 to 3 minutes, rest assured that you will receive a phone call from me after 2 to 3 minutes. All right, thank you again so much for your cooperation, sir. You're most welcome. You may now end the call, sir.