Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. If you're experiencing issues with your Linksys product and it's no longer under warranty, paid support is available for a minimum non-refundable fee. This includes up to 60 minutes of phone support with our technical specialist. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support.linksys.com. You can also connect with other users for tips and guidance at Reddit.com/r/Linksys. [silence] Thank you for calling links is the Skylar I may help you.
00:00
Speaker 1
I'm 83 years old and I've been trying to set up a, a extender and I've chatted with some nice people on your end and they gave me some very specific instructions and I'm semi-intelligent and I'm following instructions and I run into a glitch which I can't help and I just need someone to help me push one button I think. Yes, that. all right, I go I go to okay, I'm sorry, go ahead. no, no, I've called a couple times and they've been very nice, they gave me some instructions and printed them out and as I say, I'm trying to follow them and I run into one glitch and I can't solve it. So I think I need you to help me push a button somewhere that I'm missing. [silence].
02:00
Speaker 2
uh-huh okay uh-huh uh-huh Okay, so basically you're trying to configure a range extender and All right, so Have you called links is before or is this the first time? uh-huh uh-huh uh-huh okay.
02:00
Speaker 1
708 207 8531. 7-8-2-0-7-8-5-3-1. Everyone's been so nice and I, I hate to even bother you people, I, I shouldn't be able to figure this out, but something's wrong. That's correct. That's correct. That's correct. That's correct. That's correct.
03:00
Speaker 2
Okay. So, do you have a ticket number from your previous call? Or how about your phone number? Let me try to pull up your phone number. Okay. Okay, thank you. Okay. Let me just pull up your record, okay? Okay. All right. I was able to pull up your record. It's under Mr. Edward public. And email address E p a v S @comcast.net. And the wireless device that you have is an R e 6 7 hundred, correct? All right. [DOWNWEIGHT] and wireless router that is from your internet provider correct [silence] Okay and your wireless router that is from your internet provider correct [silence] and [silence] your wireless router that is from your internet provider correct
03:00
Speaker 1
Yes. It's it's a night Hawk. Right. Right. Once I once I click into extender.linksys.com and I click the 6700, I get a thing that says, demo site only. And it's supposed to come up with the start set up or it's supposed to come up with the next thing which says start set up and it doesn't come up with that that I can find.
05:00
Speaker 2
Okay. All right. And you're having problem right now following the instructions provided to you by the previous. Uh-huh. okay. And have you tried the default IP address on the instructions that was provided to you there instead of using the extender.linxsys.com?
05:00
Speaker 1
And as I tried that one and that doesn't want to work either for me. Uh, I could I'm on I'm right in front of my computer and I'll do anything you want me to do. Uh, I'm clicking on the .1 and then it comes in with the thing, it says log in, links this login with a password that's already in there. And then I click log in and it comes up with basic settings for uh for my uh a whole list of basic settings and down at the bottom it only allows me to save or cancel. And obviously I would save those, which I think they're fine, but uh I don't know where to go from there. That's that's this is my problem. Uh I think there's a button I'm missing somewhere. And I I that's why I'm calling. I would like you to just look at
06:00
Speaker 2
Well be tried the other way, like using the 192.168.1.1.
06:00
Speaker 1
I hate bothering you people. It seems like it's an easy thing to do. I can follow the instructions, but uh it it's asking me to click a thing called start up, and there is nowhere that I can find that on the website. Sure. Yep. That's right. Right. Yeah. Right. Right. Yeah, I can go right I can follow you right to the number three run setup.
07:00
Speaker 2
sir because the moment you connected your computer to the wireless or to the Wi-Fi name of the range extender, the default name once your that it will um and then you're going to access that link the um linksys extender setup name and then you're just going to access again the H-T-T-P-S colon forward slash forward slash extender.linksys.com. That's the time that it will open the um start setup. [silence]
07:00
Speaker 1
I opened the web browser, as you say, and when I opened it, the site comes up, it says, this is a demo site only. I mean, if you could check with your website, that's what it's doing to me. And I, uh, that's why I'm having, the instructions are very simple, but something I, I, I need help with. I don't know what I'm doing here. I have a Windows I'm on the Linksys site. And I'm doing everything that I'm supposed to be doing, I think. And when I click that, uh, when I click the extender, Linksys.com, it comes up with this is a demo site only.
08:00
Speaker 2
The computer that you're using, it's a laptop, is it Mac or is it Windows? [silence] And there's no option to like
08:00
Speaker 1
Exactly. Yes. I've tried the quick set up and that doesn't seem to do anything. I've rebooted. I've rebooted the extender, as they suggested. I've tried everything that I'm supposed to do and I just can't find this this one thing. You know, I'm looking at it's a blinking yellow light, just like it's supposed to be. I've been hoping for the green light, but I'm just getting the blinking yellow.
09:00
Speaker 2
there's no option for start, correct. Okay. sure um there were um information that was um provided to you like about the WPS button. if your router has a WPS button. What is the color of the light on the extender sir? Okay.
09:00
Speaker 1
[silence] Yes. [silence] Right. [silence] But someone was I’ve. I got this unfortunately I got this extender from a fellow about a year ago. And uh I didn’t know anything about it. And unfortunately he went to on his way to India and he died in Dubai. And uh so obviously I can’t go back to him and so that’s where I’m here stuck. I’m stuck. There is one one. There is one one thing on the website link it says enter keyword or model number.
10:00
Speaker 2
So it could be that blinking yellow, it's not connected to the router or there is like an error connecting. Okay, but here's the thing, sir. You're already aware that your range extender is already out of warranty, right? And if a device is already out of warranty, um, complimentary, uh, phone support is no longer available. Okay? Hmm. Hmm. Hmm. Hmm. And in order for, um, okay, go.
10:00
Speaker 1
I mean, I can do that. I don't know what it's doing when it says it's a demo site only. I just don't understand why the instructions are telling me to do something and on the computer, I cannot see, I cannot see where it says start setup. Did I do what to the range extender? Yes, I did. I rebooted it just as the instructions say just in case. Exactly. Yes, I've done that. As I say, I'm I'm I'm trying.
11:00
Speaker 2
and if the computer is connected straight to the, did you reset the range extender prior to setting this up? Like following the instructions. Did you like reset the range extender? Like what I mean is pushing the reset button on this range extender?
11:00
Speaker 1
to follow your instructions. Your instructions are very clear. And when I do that Linksysextender, Extender Linksys comma. It does not come up with the thing that says, start set up. I understand that. And I've talked to your people and they were very kind to give me these instructions and the instructions are not clear. They will not do what I'm supposed to do here.
12:00
Speaker 2
yes so for this one sir then you're um in issue um for us to um provide um the step-by-step um instructions over the phone sir since your router is already out of warranty um you need to um like avail our paid connect service that is for $15 for our one-time nonrefundable technical support for us to um like um
12:00
Speaker 1
We're right back where we started. If you wanna charge me $15.00, we're back to square one, and uh, if that's what you have to do, that's fine, but I - I would hope that you could look on the computer and just tell me why it's not doing what the instructions say. Right. Uh, Brave. I think it's on my Google, Google Chrome. [silence]
13:00
Speaker 2
yes. Because actually we've been doing this once there's a thing up range extender. That should not be the case. Like it will prompt you with like only a demo option when you access the um the <start_of_audio>[silence]<start_of_audio> https//extender.links.com. Have you tried um what browser did you use? What browser did you use? Yes. Have you tried doing the incognito thing?
13:00
Speaker 1
Oh, again, I, I'm, as I say, I'm 83 years old, a little techno challenged. I just, uh, no, I I don't think I tried anything else. All right. I could do that. Okay, I see new incognito window. All right, and there it's, oh, this. Oh, it says it won't save my browsing history, cookies or data. That sounds scary to me. [silence]
14:00
Speaker 2
settings on your Google Chrome? Can you try incognito settings on your Google Chrome, sir? I'll just give you instructions how to do this. On your Google Chrome on the upper right, there's a three dots there. Just click on it and go to open, yeah, try to go to open incognito setting or new incognito window. Yes. Hmm.
14:00
Speaker 1
OKSOS I've gone incognito. so what do I do? do I type that up in the bar again!? [silence] So I I wanna do HTTP with the uh just as it is on the uh H D D. all right. I Or slash Oh, and now I I've got the 192.168.1.1 before I did the extender thing. Do I want do I wanna do that or put in the other one? extender Linksys. [silence]
15:00
Speaker 2
That's okay, sir. They're just trying to access- try to set up this way to extend their range. That's okay. Yes. Yeah, the HTTPS colon forward slash, forward slash. Yeah, that's okay. Yeah, you can try that one. The one, nine, two, two, six, eight, point one. Dot one. [silence] [inaudible conversation].
15:00
Speaker 1
all right. this site does not support a secure connection. continue to site. all right. and now it says I'm supposed to log into my Netgear user name and password. E-E- yes. I don't know. I don't know why I will go back in. all right, I I know I can go down here, and it's uh,
16:00
Speaker 2
Okay, is your laptop connected to the Rainsextender setup sir? [silence] Linxist's extender setup. Why is it that it will ask for their net gear? It should ask for the um, um, let's all be on your um, Rainsextender. So you must, you need to check it sir.
16:00
Speaker 1
Action needed, Linksys extender setup 58d, which is my code. It says, open browser and connect. I click on that and it says, search the web. And then I can click on extender.Linksys.com. And it says, Oh, that's interesting. Okay, here it is. [silence] Linksys range extender. And this is a [silence] a little different site now and it is not giving me the 6700. It just gave me the 7,000. You're not connected to the range extender's network. Can we help?
17:00
Speaker 2
yeah, that's why you need to make sure that your laptop is connected to the rings extender's network I'll therefore before [silence]
17:00
Speaker 1
Okay. I guess I'll go, I'll go backwards one and see what that's doing. What? [silence]
18:00
Speaker 2
[KEEP_UNCERTAIN] you're that thing that well before the that startup page will come up if you're trying to set this up for the first time or how you set it up after the reset. Hit [ to alternate between options [silence] smells like to walk you through so on how to set up since this device is already out of warranty. I cannot really walk you through on how to set this up. You just make sure that to set up this range extender your computer or any device that you're going to use to set up this range extender should be connected first to the network the range extender's network.
18:00
Speaker 1
Okay. Um, I-I hear what you're saying and I-I guess it's just too confusing for me. I just, I-I don't know, maybe I have to go to another company. I mean, I don't know what to do. I-I-I have the extender here and and I'm sure it's in good shape and I just, I don't know, it-it-it-If it's- it's just beyond me. What you're telling me, I know you want to help me and it's just confusing to me. Okay.
19:00
Speaker 2
okay, you, you may try again, um, you may try to do, um, resetting on your range extender. Like, press the reset, you do the reset and then use the incognito uh, and then use the incognito to, um, to configure, configure your range extender again. Once you do the reset, after the reset, make sure that your laptop is connected [ silence ]
19:00
Speaker 1
Okay I I'm I'm writing that down as you're telling me and right now I'm rebooting the uh Linksys and then I as soon as my let yellow light comes on I'm going to go to the incognito is that right? Okay and how do I do that? How do I check that for sure? How do I check that for sure? [silence]
20:00
Speaker 2
Okay. [silence] Uh-huh, uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Uh-huh. [silence] Yes. [silence] Again, make sure first that your laptop is connected to the Linksys extender setup. You need to make sure it on your laptop, sir. You go to the wireless on your laptop, make sure you know how it's connected. [silence] You know how to connect your
20:00
Speaker 1
Speaker 1: Yes. Yes, that's in. Well, I, I know it comes up that way and that's what I've been doing. I click on it. It says available. And then it goes gives me the option to links this extender setup 5D. And it said other people might be able to see this. Connect it. And it says it's connecting. So uh, I'm assuming it says open browser and connect. I click on that. And then when I search the web, it comes up with the site that I need, extender.linksys. And I click on it. And it gives me a login to 6700. And I
21:00
Speaker 2
laptop to a wireless network, right? We make sure it's connected to the Lenksys extender. [silence]
21:00
Speaker 1
click that and the sign comes up. It says it's a demo only site. So I'm doing everything you're telling me and it comes up with this. This is a demo site only. This is my problem. I don't, I just don't. I'm going to go backwards again. I I appreciate your time, my dear. I'm going to do it again just to show you. All right. I'm clicking on this. It says links liquid extenders setup. Open browser and connect. So,
22:00
Speaker 2
So did you manually type the https:// extender.Linksys.com on the address bar? Did you type that link or did you just clicked something? Hm. Okay. So once you are connected to that Linksys extender, on the end open
22:00
Speaker 1
All right, I'm going to do that. As you say. Wait, what happened? Bear with me one second. Now my computer is acting up for some reason. My keys are not responding. Oh.
23:00
Speaker 2
go back to incognito and then on the address bar type
23:00
Speaker 1
Oh, I have a new problem. For some reason, it is not. My computer, my keyboard is not responding. To my, oh, there, I think it has finally responded. If we're being recorded, I just want to thank you for just being patient with an old person like myself. Uh, as I said, I'm, I, you know, my computer, I'm, I'm trying.
24:00
Speaker 2
Okay. But then just same with that. Mm-hmm.
24:00
Speaker 1
It starts just typing in some of the letters. O. O. T. H. Um.
25:00
Speaker 2
Yeah, just continue typing the links. I gave you the instructions. I don't want any "uh" or "um".
25:00
Speaker 1
Now it's, my computer, I'm typing one backslash and it gives me four of them. I don't know why it's doing that. I am so sorry. I just, this is getting just out of hand for me. It's trying my patience. All right. I'm trying to get a colon in here and it won't do it. All right. All right. All right. I I will start.
26:00
Speaker 2
Silence. You may try to, um, restart also your, your computer sir. And start it again. Since your computer right now is kind of not cooperating. So you may try to restart it again. And then, I'm sorry it again to set up this range extender. Yeah.
26:00
Speaker 1
Yeah, and colon, I see that. And then two slashes. And now I'm going to try and type in extender. And it just typed in five E's. Okay. I think I have your instructions. Let me let me try that. I don't want to waste your time. I think I understand. I'm going to try and log in on the incognito and see if it'll do it. All right. If we're being recorded, thank you so very much for your kindness. I'm going to try and do it and not bother you.
28:00
Speaker 2
is HB TPS there. You may need to try to restart your computer, since it's acting weird like it all kinda on. Okay. You're welcome, sir. By the way, sir, um, you may also try again to speak.
28:00
Speaker 1
Yeah. All right. My reset button, is is a little hole with a paper clip, but it also has at reset button on top of Alright. Very All right. They're. Yes. I do. Yes. They do.
29:00
Speaker 2
So the wps button. Do not use that. You can or you can, if If you're if you have a night hawk router has a wps button, then you may try to use that as well. Okay, I think you have instructions on that as well to use the wps. Okay, but you can you you can you can um again. Reset the rain extender first and start it again. Press and hold the reset button for 20 seconds, okay, and then start it again. And WPS button.
29:00
Speaker 1
Yes, I have to call them. Yes. Thank you very much. I will try it. Thank you. You've been just wonderful. I hope you have a lovely day. I'm sorry for wasting your time. Thank you. Bye-bye. Thank you.
30:00
Speaker 2
Button for 20 seconds. Then start again. Make sure your laptop is connected to the linksys extender of the network. Okay? And then use incognito mode. Okay. Okay. You're welcome, sorry. Yes. Okay. You may also check our website that is support.linksys.com. So thank you for calling Linksys Support. This is Carla. Have a great day.
30:00