V2 Rubric Detail — cd35f722-73fe-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-29 21:09
Duration
60m 43s
Contact
George Costen
Issue Type
Router Setup
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00135233
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Wanted to change the wifi networks/Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (9 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency1.00/5
Overall1.8/5

V2 Rubric Scores

Resolution3.12/5
Technical3.12/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp3.57/5
Overall64.3% (+28.3)

V2 Grader Summary

The agent successfully guided the customer through a factory reset recovery using the web interface and demonstrated ownership and professionalism. However, T3 is Not Met due to incorrect URL and default password guidance, and the alarm panel connectivity remained unresolved, preventing full resolution. Communication and follow-up were partially effective but lacked consistent understanding checks and concrete next steps.

V1 Case Analysis

Customer performed factory reset on WHW03 Velop system and lost Wi-Fi credentials. Agent guided to http://myrouter.local, changed SSID/password for 2.4/5/6 GHz bands, but did not verify admin password or recovery key. Alarm panel (2.4 GHz only) failed to stay connected. Advised power-cycle; no resolution confirmed.

Troubleshooting Steps
  • Guided customer to access router via http://myrouter.local
  • Attempted login with default admin password 'admin'
  • Changed SSID and password for 2.4 GHz, 5 GHz, and 6 GHz bands
  • Applied settings and verified node LEDs are solid blue
Key Observations
  • Agent provided incorrect support URL (support.links.com) — should be support.linksys.com. This is a confirmed ASR hallucination variant per normalization guidance, but still represents an accuracy failure since the agent did not correct it.
  • Charged paid-support fee without explicit customer consent or clear prior discussion of eligibility.
  • Repeated and confusing instructions (e.g., multiple corrections on address bar vs. search bar, unclear login steps).
  • Did not verify admin password or recovery key before login attempt — WHW03 may require recovery key after reset if previously configured.
  • Failed to troubleshoot alarm panel connection beyond suggesting a power-cycle, despite customer reporting repeated failure.
  • Did not confirm whether band steering was disabled, which could prevent older devices from connecting reliably.
  • Did not check 2.4 GHz band settings (security mode, channel width) for legacy device compatibility.
Positive Highlights
  • Correctly identified the router model (WHW03 Velop) early in the call.
  • Successfully guided the customer to access the web UI via http://myrouter.local after initial confusion.
  • Confirmed that all mesh nodes showed solid blue LEDs after configuration changes.
Agent Errors / Gaps
  • Incorrect support URL given (support.links.com) — violates ACCURACY and PROTOCOL. While this is a known ASR hallucination, the agent did not correct it or provide the correct URL.
  • Charged paid-support fee without explicit customer confirmation — violates PROTOCOL and COMMUNICATION.
  • Repeated and unclear guidance (e.g., mixing up address bar vs. search bar, multiple re-entries of the URL) — violates EFFICIENCY and COMMUNICATION.
  • Did not confirm admin password or recovery key after factory reset — WHW03 may not accept 'admin' if previously configured; violates ACCURACY and PROTOCOL.
  • Failed to troubleshoot alarm panel connection beyond suggesting a power-cycle — violates RESOLUTION and EFFICIENCY.
  • Did not verify or adjust 2.4 GHz band settings (security, channel width, band steering) for legacy device compatibility — violates ACCURACY.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Customer's alarm panel remained disconnected with red LED despite configuration changes; issue not resolved.
R2 Met Diagnostic thoroughness conf 90%
Agent conducted logical troubleshooting: identified factory reset state, used web UI to reconfigure WiFi settings, guided through browser access issues, and advised on node relocation and power cycling.
R3 Met Correct resolution path conf 90%
Agent acknowledged OOW status, offered paid support instead of dismissing, and proceeded with configuration—appropriate path for OOW device.
Technical Accuracy
T1 Met Technically accurate info conf 85%
Agent diagnosed factory reset from default SSID (Velop Setup C89), confirmed via label, and logically progressed to reconfiguration as required.
T2 Met Appropriate tools / resources used conf 90%
Agent correctly used local web interface (myrouter.local) to access and modify router settings—appropriate tool for the task.
T3 Not Met No misinformation conf 100%
Agent provided a non-existent URL (support.links.com) and instructed the customer to use 'admin' as the password for a WHW03; per universal_password_login.md, WHW series routers use a unique password printed on the product label, not 'admin'.
Communication
C1 Partially Met Clear & professional language conf 75%
Payment processing caused abrupt transition; agent maintained direction but had long silences and missed opportunities to reframe after technical hurdles.
C2 Partially Met Confirmed understanding conf 80%
Agent adapted by switching from app to browser, explained steps clearly, but did not consistently confirm understanding during complex input tasks.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case throughout, processed payment, avoided transfer, and stayed on until customer disengaged.
O2 Partially Met Proactive follow-through conf 80%
Agent suggested power cycling alarm system and relocating nodes, but provided no timeline or follow-up mechanism.
O3 Not Applicable Closure confirmation conf 90%
No prior case history referenced; no handoff occurred—first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 90%
No escalation performed and none warranted—issue was within scope of paid support.
E2 Not Applicable Escalation prep & handoff conf 90%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 80%
Agent remained courteous, thanked customer repeatedly, and closed professionally despite unresolved alarm issue.
X2 Partially Met Tone & rapport conf 75%
Agent adjusted by switching to browser when app failed, but continued with dense instructions during customer confusion over URL entry.
X3 Partially Met Overall experience conf 70%
Customer had to re-enter URL multiple times due to search vs. address bar confusion, but agent eventually corrected it—some effort reduction present.
Call Transcript92 turns · 101 lines
Speaker 1
[silence]
00:00
Speaker 2
Your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Please have your devices, serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product paid support option may be available depending on the issue.
00:00
Speaker 1
Yeah, we were unable to connect. Once they Um, I was able to recycle the the link and then Um it did bring up the router but I was having issues connecting to it. So I connected Um temporarily to the Velo, but that's not the router that I created or the router name I created and now I'm having trouble trying to locate Yeah, the actual one that I created with the name. Uh, I can't find that one and I need assistance trying to see if I can locate it. Right now I'm connected to uh, the Vela that came up when I was Um resetting the Um the main router. I mean the main node. [silence]
01:00
Speaker 2
Okay, so you're unable to see your network network. Oh, I see. Well, it seems the, uh, yeah, it seems the router, sir, was, uh, got reset to factory default. Right now you're...
01:00
Speaker 1
Oh. So how do I recreate that? Oh, okay. How do I recreate this? Right here. That's me. That's me. That's me. Thanks. Right. I have three. That's correct. So they're all connected, but I I need to recreate that one that I originally had because we're having issues viewing the uh the cameras on our alarm system and stuff because yeah, so I need to recreate that and the password that I had and everything.
02:00
Speaker 2
That's why you're seeing developed setup. Cause by default the name of the network. Here. Yes, you need to access the router settings in order for you to change the the WiFi name as well as the password. And uh, I just pulled up your record, sir. This is George Kofod, and the email address is GeorgeKofod@yahoo.com. Correct? Yes, you have a uh WHW03 Linksys mesh router, and you have three of these, right?
02:00
Speaker 1
okay, ok, I yeah, I can do it right from the uh, the link I have the link or the, um, the, yeah, yes. Hold on, let me go to, um, All right, let me, let me, I haven't, I haven't, I haven't, yeah, I know, I haven't done this part before. That's why I was having trouble and you guys are not open on the weekends. [silence]
03:00
Speaker 2
Yeah. So, as I mentioned earlier, sir, in order for us to change the Wi-Fi settings of the router, we need to access the router configuration, okay? So, we may be using a computer. If you have a computer, that would be, that would be better cuz we would be able to do it. Yeah. Okay. Well, if you have the app open, sir, then you can just go to Wi-Fi settings for you to be able to change it. And so George, just to setup your expectation, um, your, I believe you've done this already with the previous technician. You're aware that your device is already out of warranty.
03:00
Speaker 1
And I couldn't call you to to get this done. Okay, so right now when I go into the link or to the app, it's asking me to ready to complete setup it saying. I don't see, no, it says ready to complete. Uh ready to complete setup it says. So, first off, okay, go ahead. Oh, oh my god.
04:00
Speaker 2
mmm. Yeah, you you can actually change the Wi-Fi settings. So if you use the device, you just go to Wi-F settings and change the Fi name as well as the password from there. okay. Then what options do you have? You don't see the dashboard. You don't see the uh okay. Well, it seems that's your mmm. Yeah, you it's what happened there. Your devices was uh, I mean your devices got reset to factory default. So if it's reset, you need to reconfigure that. Okay? That's why you're seeing that um ready [silence]
04:00
Speaker 1
Okay, so grab the so I need to take the two nodes and put them back upstairs, right? to the main node. Okay, let me um, hold on, let me do that. Yes, and listen, I did try that. I tried that. Um, it wasn't helping, that's why I was calling. Okay. Oh, um, that served the American people in a social media post. Trump said this case was sent back by the Supreme Court on strictly procedural grounds. Proceed.
05:00
Speaker 2
Ready to configure something. So um your devices is uh is ready for set, up. Okay? You need to to configure those devices first before you change the Wi-Fi set, ting. Sir George. Alright? So. Yes, you need to gather them all together for you to be able to re, configure the devices. Okay. And Sir George, uh, if you want, you can try our website first, which is support.links.com. Mhm. Oh, I see. So, if you want me to walk you through the process, then uh there will be a fee for the service and that would be $15. Okay, lasting for 60 minutes or an hour of [silence]
05:00
Speaker 1
Okay. Okay. Yeah. Okay. Okay. should I while you're doing that get the nodes and bring them up right to the main node? alright let me do that for a I gotta turn this off for a second. alright turn that off. let me unplug this node. yeah because I gotta get I'm I'm.
06:00
Speaker 2
[silence] Yes, yes, please.
06:00
Speaker 1
We need to unplug this, unplug that. All right. I need to find one. I'm going to have to go up to the third floor and get the other one. All right. I'm going to go upstairs and get the other one. Oh, man. All right. I'll go get the other one. We gotta plug this one.
07:00
Speaker 2
Okay. So, please get ready of your credit card information, sir, because I'm going to process that now. So we can start with our travel scheduling. [silence]
08:00
Speaker 1
all right, let me know whenever you're ready. Okay. All right. Um, a MasterCard? Um, my name, George W. Coxton, the second. Sure. [REDACTED_PAYMENT_DIGITS], [REDACTED_PAYMENT_DIGITS], [REDACTED_PAYMENT_DIGITS] seven of [REDACTED_PAYMENT_DIGITS]
09:00
Speaker 2
Okay. For your security, I'm going to stop the recording, okay? So, we can start, I mean, we can process this one. So, let me just stop the recording. Here we go. All right, sir. So, what type of credit card are we going to use for this transaction? Okay. What is the name that appears on the card? Okay. And can you have the card number please? Expiration.
09:00
Speaker 1
Security code is [REDACTED_PAYMENT_DIGITS] All right. That's correct.
10:00
Speaker 2
All right. So let me process that. By the way Sir, a copy of the receipt will be sent to your email. And the email address again is. No N U P E Costen, C O S T E N @yahoo.com. Correct? Okay.
10:00
Speaker 1
Okay. All right. Yeah, I can hear you. Yes. I can hear you. Yes. uh let me go to it. Hold on one second. While I do that, let me actually get my, uh, headset. Sorry. Maneuver. Hello? Can you hear me? Okay, great. Let me go to the main nose. Hold on. That is. I'll go back. Let. Um, I'll let me go in here. [silence]
11:00
Speaker 2
All right, so I just sent you the copy of the receipt, sir. So, uh, you were successfully charged the amount of $15, and again, the service is nonrefundable. So, I'm going to resume the recording so we can start with our troubleshooting. So, here we go. All right, can you hear me okay? Is the line clear? All right, okay. So, sir, can you tell me what are the lights, um, what are the LED indicator on the parent node? Yes, I can hear you. [silence]
11:00
Speaker 1
One second. The main color is blue. What else? Yes. Their blue. Yeah, they're all three are all blue. The car needed to be reset. Yeah, because I had connected. Yeah. Computer I'm right here on the app right now. Which...
12:00
Speaker 2
it's blue again the child nodes so two of the child nodes are all blue they're all blue okay can we go to your computer please uh do you have any computer available for george because it would be better if we use the computer for us to be able to
12:00
Speaker 1
So I know I should maneuver last time they had me. Just complete already. Um, this is a tablet. Yeah, I'm in the links app that I, downloaded. Okay. All right, so what am I, what am I typing in? I'm right now and connected to it. Yeah, did you want me to unconnect that? Yes. [silence]
13:00
Speaker 2
Um, um, is that a phone or a it's a tablet or iPad it's a tablet okay we won't be using the app sir. We'll be using the uh, the web interface to be able to to change the settings because uh, sometimes the app has some issues. So we may not be able to configure this properly using the app. So, uh, yes, on the tablet, are you connected to the tube set up? Ah, hold on. Is that the the name that shows up on the parent node? Can you please take a look at the underneath the parent node? Is that the name?
13:00
Speaker 1
The. Well, I'm going to look now. Yes, that's the name. It's Velup Setup C 89. Yes. Okay.
14:00
Speaker 2
What's the name again? What is the name that shows up there? Okay. Envelope setup C-8-9. All right. Okay. Now do you have Google Chrome on your tablet? All right. Let's open up Google Chrome please. And then on the address bar type in H T T P colon slash slash.
14:00
Speaker 1
shell colon, what's one case colon oh cool, like, yeah, I got it, yep I got it slash slash my router dot local, okay, it says would you like to use our location for this website? Do I allow it? website will Okay. Want to make sure. Okay. And then I see access. Okay, I did that. And then that's just access your router local setup dashboard is usually, okay, so the link
15:00
Speaker 2
colon slash slash it's the two dots yeah slash slash my router dot local [silence] yes that's okay [silence]
15:00
Speaker 1
is accessing the link smart Wi Fi router using interface using local access link the link. The which one do I click on? accessing the link smart run interface with local access. Okay. Clicking that. Okay, it says, accessing the link to smart Wi Fi router using the interface using local access link. Is that correct? Okay. It's a okay. Okay. And then what's next? This it just it just give me a bunch of directions. It's not showing anything. It's just yeah, just saying, launch the web browser. Step one, step two.
16:00
Speaker 2
Using local access, we'll choose the local access. Yes, yes. What do you see on your screen right now? It's giving you results, search results. [silence]
16:00
Speaker 1
address bar enter your IP address [silence] I might not be an attorney [silence] Oh I'm sorry I put it in the uh search bar on mistake I'm sorry [silence] All right so let me do it again um [silence] At the top I [silence] http:// [silence] Okay and then it's giving me [silence] .local [silence] um let me do a
17:00
Speaker 2
Okay, hold on. Sir George, did you make sure that you type that address on the, it should be on the address bar, not in the search bar? Yes, again, that's HTTP, yes, at the very top, yep. http://myrouter.local.
17:00
Speaker 1
All right. and then it says, you're trying to access your router's local setup. dashboard, this is usually associated with Linksys router. Okay. [silence] Okay, show your device, it's giving the directions here. [silence] [silence] [silence] [silence] [silence] After I type that in, it says, it's giving the directions. It says, number one, show your device is connected to your router's Wi-Fi or Ethernet cable. Open a web browser. Right. You know, when I go into the Chrome, I'm typing that in at the top. HTTP.
18:00
Speaker 2
Okay, I'm sorry, um, what do you see there, sir? After you, okay. You're using Google Chrome, right, as your browser right now or it's uh, if you click on the, if you click on the three dots, sir, do you have the option?
18:00
Speaker 1
hold on let me type it now let me type it again HTTP: double slash my local router my router dot local okay okay now I see it's saying lynx us when I am getting a warning when I try to access highway router settings in a row advanced uh hold on I'm looking
19:00
Speaker 2
to like a um view desktop mode or something my router.local okay just go to advanced yeah just go to advanced sir go to advance do you see advance option
19:00
Speaker 1
uh, when I'm seeing this, should I be concerned?
20:00
Speaker 2
Yeah, just go to advance and then continue or if you have an option to proceed, just proceed sir. [ silence ] Yes, just just continue. Yes, yes, at the bottom. Yeah, that's all right. That's okay. It's just a router settings though. Yes.
20:00
Speaker 1
Okay, and then you attempted to reach my Raderlocher, but the server presented a certificate whose validity period is too long to be trustworthy. Proceed? Okay. Loading. Loading. It's kind of been. It's like it's trying to load, but it's not really loading. It's just... [silence]
21:00
Speaker 2
Proceed, yes. Okay.
21:00
Speaker 1
it's just, um, trying to load and it's not loading. uh, not, can I just do a setup? right from the, uh, why do I just do it? right from the link? it's just trying to load and it's not loading.
22:00
Speaker 2
right maybe it's still trying right now once you hit continue actually should ask for the router password or it should say access router.
22:00
Speaker 1
No, it's hold on. Let me see. Now, it might come up. It's just loading slow. All right. I guess now it might come up. It's moving really slow. Should I turn my the Wi-Fi off on, on the the Wi-Fi, uh maybe um, cause it has me still connected to the Bell 89. So I should turn that off. Oh, okay. Oh, okay. It's still loading. It's just moving really slow.
23:00
Speaker 2
It's not loading. Okay. I am connected. My lost connection and player. No, we need to leave it on because we won't be able to access the user interface if we're not connected to the network.
23:00
Speaker 1
All right. Enter enter the pin. Hold on a second while we go and get the pin. Alright, what's the pin for the laptop? Okay. Hmm, hmm, hmm. That service is off.
26:00
Speaker 2
[KEEP_UNCERTAIN] please check first for George if you're connected to velop set up C 89. Just look for the Wi-Fi icon on your laptop. Try to look at the bottom right. Yes, and uh select velop set up C 89.
27:00
Speaker 1
office and then lower. I'm saying it's not clearing out when you click it. Okay, so that's for that. Go back. Just call it. Delete. B. You could say C, X, T, C, D, Z, Y, B. Good. Good. All right, let's go. Alright, now it says I'm connected.
28:00
Speaker 2
All right, very good. See you're connected now, please open a browser, Google Chrome and again, the address bar start type. them. My router dot local. Yes. Htttp colon slash slash my router dot local.
29:00
Speaker 1
Oh, my local. Right, he said, um, slash slash, my local. Alright, was it my local or my router? My local. My router, sorry. Or local. Alright, there it goes. I'm on the page. Scroll down. Right, and the bottom, it says continue.
31:00
Speaker 2
Yes. My router.local. Yes.
31:00
Speaker 1
Okay, now, um, your connection is not private. Click advanced, right? Advanced. Right? And then post the feed. Okay, it's waiting, it's loading. All right, there it goes. Access, this is access develop. Okay. No, I, I'm using, no, no, I'm using, well, I'm using the one that goes with the develop, the one that they gave me. But I, I'm gonna, okay, hold on a second.
32:00
Speaker 2
Yes, go to advance and then proceed. feedback. Yeah, just type in admin, all lowercase. admin or did you happen to change the password when you set it up earlier? Okay, just type in admin. admin, all lowercase there.
32:00
Speaker 1
Admin, and then anything after the oh just signed in okay waiting Tony all right great I'm there do I yes, it says it, yeah it says pr
33:00
Speaker 2
sign in okay so we're now on the link to Linksys Smart Wi-Fi tools right yes okay do you see there CA down at the very bottom right the the letters are really small uh... it's on blue color letters beside the privacy policy option the very bottom you you should see there and user license agreement yes
33:00
Speaker 1
I see third party license, and I see Okula privacy policy. Um yeah and then I see, I see now and user is the first one, and user license agreement is the first one. On the bottom here. No, doesn't say privacy. It's you're talking about the very bottom of those letters that are blue? Yeah, no, it says in user license agreement. That's the first one. Second one says privacy statement. And then the next one says third party license and then Okula privacy policy. Which one?
34:00
Speaker 2
Do you see a beside privacy policy? That's it. No, it's okay. So besides privacy policy, you don't see their key, right? Yes, that's right. Uh-huh. Uh-huh. Okay, that's it. All right. Now, kindly go to Wi-Fi settings. It's on the on the left-hand.
34:00
Speaker 1
Oh, I see it. Wi-Fi setting. I see it. Wi-Fi setting. Okay. Okay. Yeah. And the five, yeah, back to band. I see it. Okay. Which which one am I which one am I changing? Oh, all three of them. Ooh. So all three of them? So, okay. All right, hold on. Okay. Okay, hold on one. Okay, hold on one second. So I'm starting with the 2.4. So put the cursor in there and erase the that 89 C.
35:00
Speaker 2
below the router settings, it says, Wi-Fi settings. Yes. And just click on show more and you would be able to see there are three bands. You have the 2.4 gigahertz band, the five, and the uh six. 5 gigahertz, too. Yes, that's the six gigahertz, actually. So, you may change the Wi-Fi name, sir, with a different name there. You may put in your your original name. All of it. So, just set up, yes, just set up separate names for each band. So, you may use the same name, for example, um you may put in George there. So, just put in 2.4 at the end. And then same goes with the 5 gigahertz. So, just put George five. Yes.
35:00
Speaker 1
Is that correct? Okay, I'm erasing that and then I'm going to put in the original name that I had. Is that correct? Okay. And then at the end of that put 2.4. Okay. And then go to the next one. And change it. Oh, yes, I need to change it. Yeah, I need to change the password. I'm going to use the old one. Okay. Let me go alright. Okay. Let me just get the password. Name of the password. Um, I wrote it in my notes. Okay. All right. So, password is okay. [silence]
36:00
Speaker 2
Yes, Yes. Yes, sir. Yes. You can also change the Wi-Fi password. You may change that Wi-Fi password below the Wi-Fi fee. Yes, you may use, yeah, you may use your old Wi-Fi password.
36:00
Speaker 1
Okay, and then now go to the 5 gigahertz.
37:00
Speaker 2
yes just do the same thing sir I by the way you may use the white the same Wi-Fi password for each man ok the same uh the same name but different uh numbers at the end so for the five gigahertz you may use the same name and then just put five gigahertz by the end of the name yes yes mm-hmm yeah mm-hmm [silence] Yes.
37:00
Speaker 1
Okay, now I'm going to, No, no, and then I go into the last, yeah, the last one, and I go back, I'm going to put in my own name. Okay, and then. [silence] And put in... What do I put in this one? Just five? Put six. OK. Six. All right. And then I'm gonna change the password. Checking it. OK. All right, I've done that. Click apply or... OK. OK. OK.
38:00
Speaker 2
uh you may put six. All right and then click apply sir. By the way um, you may save a copy uh click apply first. And then please take a picture of those settings so you'll have a copy.
39:00
Speaker 1
wait, hold on, it's saying you're updating, it's applying changes, your router applying changes, it's doing it, I don't know what's going on, it's like doing it on its own, like it's frozen or something, you know? What? Turn the call. Turn it? I'm doing something. You got to stop. All right. Now it's loading. Okay. It's waiting. Better. What's wrong? What is he trying to do? What is that? Like when it stops connecting to the network that it wants to do. No, just leave him there. Just put it there. Leave it there. Router. It says router not found. You're not connected to the router. Click. So click retry.
40:00
Speaker 2
Okay, yes, because we've changed the settings. uh, know just go to the Wi-Fi first try to look at the bottom and check if yes, uh the yeah try to look at the bottom the Wi-Fi icon just look at the Wi-Fi icon, sir yesすけ, if you see your network now the one that you set up okay, yes, you may connect to the 5G or you may also connect to six if you see there 6G it's that, will give you better connection. Yes. Okay. Nope. No need to search. So just check if you're able to go online right now. Because we already had the uh the latest firmware. I mean, the latest, I mean, we've already changed the wireless the Wi-Fi settings.
40:00
Speaker 1
[silence]
43:00
Speaker 2
No need to do that. We've already applied the settings. [silence] So, are we online? [silence] Are you connected?
43:00
Speaker 1
well, on my phone, it shows it and I'm connected on the laptop. Okay. So now go upstairs. I have the nodes upstairs. Okay. Let me go up. One second. Okay. I'm back up. One more second. Oh. They are, they are blue. The twopared nodes are blue and the main node is blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue. Blue.
44:00
Speaker 2
Okay, that's very good. So, uh, yeah. uh, check the notes if they're all blue. Okay, they're all blue. Okay. So, right now we've just changed the settings. We've personalized your settings and we're all connected. I mean, you may check your phone, sir. Okay. So, check the phone. uh. You're, you're also connected to it. Okay. All right, sir. So, you may relocate your child nodes back to where it was before. Les, we've already changed the settings.
44:00
Speaker 1
All right, let me let me do that. I'm going to bring one. I should probably go upstairs first. Let me let me go upstairs and then I'll go downstairs. Oh shoot. Okay. Okay, plug that one in. We're going to plug the other one downstairs. okay so let's just um alright so give it a second and just wait for it. you can see it is watching the nose. alright so it went from a dark blue to red it's flashing. still flashing red. [silence]
45:00
Speaker 2
My nose are already configured. It should communicate to the parent. Okay. All right. [silence]
47:00
Speaker 1
[b унифачто ] ser Yemen that one's just felt me blue right okay and you said it takes a minute oh it's still flash and red it's landed it's George that's good okay signal
48:00
Speaker 2
It should be solid. It takes time actually. Okay. that's very good. Yes, uh, just to make sure.
48:00
Speaker 1
uh okay I'm gonna share it checking it now okay so this one's blue as well so what's next uh and then okay so wait so that happens so now let me just go to uh I'm gonna go to my tv real quick um [silence] waiting for my tv to boot up okay go to settings network network um uh please wait Confirm password, searching. Oh no no no no no no no no no no. Back. The wrong one. Back. Six. Okay I'm going to type in the password Oh man I'm going to have to do this for all of those devices.
50:00
Speaker 2
need to reconnect to devices and yeah. All you have to do is just to enter the Wi-Fi password. As long as you know the Wi-Fi password, then it should connect. Yes. Thank you for watching.
52:00
Speaker 1
dobby do greatdobby doobly just doobly alarm and real quick on to the panel, all right now. Oh, tools. Wi-Fi network. the only one and on only see 2.4. doesn't matter. on on my panel for my alarm it's only showing the 2.4. Oh, the panel does. uh Okay. alright, so let me click
53:00
Speaker 2
Yes, it only supports 2.4. Yes, that's why we need to separate the networks. Because some
53:00
Speaker 1
Okay, I'm going to put the password in. This is attempting to connect. All right, great, connected.
54:00
Speaker 2
Wireless Devices Won't Be Able to Support 5 Gigahertz or the 6 Gigahertz.
54:00
Speaker 1
I was connected. I didn't get a right. One way. One way. Settings. Scan. Oh, come on. Instead of connected. I have to do it again. Oh, this is not right. Why can't I just... Do it again I don't know why. It's still showing red for some reason. I'm on the alarm. For some reason it's still showing red as though it's not connected. Let me go back to the main screen. Yeah, it's showing red like it's not connected. Hold up. Pan that lens camera. Um on the alarm keypad trying to connect the Wi-Fi. Um gonna go back in again, tools. Wi-Fi settings. Scan for network.
55:00
Speaker 2
So what's happening now? On which device? Yeah, just make sure that you put the correct password there.
56:00
Speaker 1
So showing the 2.4, it's also showing the Bellopfi 89. All right, so I go to the new server 2.4. Um, password. Yeah, yeah, it's coming up on the keypad. The 2.4, but the six and the five are not coming up. So I should be able to just put the password in. Yeah. Right, let me try again. All right. Um, and then hit save. It says Wi-Fi connection attempting to connect to keep saying that, but it's not connecting.
57:00
Speaker 2
you change the name, right, sir? OK.
57:00
Speaker 1
Sorry.What's wrong with this.Come on.There it goes.It's disconnected.all right,I see the check.wait.No,no,no,no,no,no,no.The check mark went.No.It went on there and then it disappeared.It showed that it was there and then now it's not saving for some reason.Not on the keypad.come on.Why it's not staying connected.Or.Let me see.Okay.Okay.I mean,it's connected to the left,with no problem.and no one will stay connected.
58:00
Speaker 2
Okay, it's now connected. All right, yeah. It's not saving the settings. [silence]
58:00
Speaker 1
and it's full signal. Yes. no no I should just come on there's scan the network or manually connect to network but I want to scan the network right I don't want to manually do it is that correct Don't know why it's not stating. Let me see
59:00
Speaker 2
Okay, good to be connected. Would you like to do advanced configuration on the alarm system? Yeah. So, as long as it sees the network, then you should be able to, um put in the password there and it should be able to connect.
59:00
Speaker 1
[DOWNWEIGHT] power cycle, how do I do that? Okay, I'm just trying to figure, okay. All right. Um, power cycle. We got to figure out how to do that. I'm not sure I'm at the car, was it compact now I'm here. Okay. All right. Thank you. I appreciate it. Thank you for everything. Um, You too. Thank you. Take care. You too. Go on.
60:00
Speaker 2
Maybe there's a need for you to like power cycle your alarm system and try to connect again, because the nodes are already set up, sir. Not a problem, sir, so thank you so much for your time. Everything is now set up sir Georgio. This is happy from lynch sister, thank you, thank you again for calling, have a great day. Have a great day. Bye bye.
60:00