V2 Rubric Detail — cd40f612-68ce-11f1-b…

Welcome to Linksys support, and to ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Okay. Mm-hm. Do you see this Wi-Fi name connected to your computer right now? Yes. Can you hear me? So that is. Okay, so that is your Wi-Fi name, sir, for your laptop. Oh, I'm sorry about that.

[KEEP_UNCERTAIN] Yes, sir. I am hearing. Hello sir, can you hear me? So you just uh, uh, you just plugged in back the power source, right? Um, did you, yeah. Um, where are you at right now? Aw, I know. [silence] Mm hmm. Yes, go ahead. [silence] There's your E1 and One-page. So you have to call the paid white wait. Okay. Go ahead. I'll be in my fire [silence] So there we go. Okay, when you first then when you try to do it again, can you say okay? Say okay. Okay. Okay. Did it ask you to log in? Yeah. For that depends on the router itself. Did you need to log in using the router password? I don't know what it's called. What does it show?

You need to, yes. you you need would you fast impress that one sir. you have an. option there continue or add. Yes. Yeah. add Okay. Recover each some at, at the bottom of the parent, yes, you're going to. create a router Yes. I can hear you, sir. Yeah. Uh

And you got it. L and 1100, if I'm not mistaken. Okay. By the way, Donnie, this is Dylan, you're speaking with. Um, thank you, bye the way, for calling Langzes Technical Support. And also, um, let me just, um, run some verification with your Linksys router. Um, the serial number of your Linksys router is 6 0 C 10 M.

I've checked here. I've checked here. And I need to verify first when did you purchase this router? Yeah. But the exact date you purchased this router. But can you still remember? Can you still remember when did you purchase this one?

Oh, it's been six months. Okay. I'm checking here the information of the serial number and um I'm still pulling up the you know, the the attached photo here. Yeah, yeah, that's actually what I'm checking right now. 'cause what's uh indicated here on the record is that um the start date of the warranty is way back 2024, which technically would make your router already out of warranty. But yeah, you've mentioned that you just had this like six months ago.

Oh. yeah, cuz it's, um, just, uh, bear with me. Mmhmm. You don't need to, I've created already airway. Mmhmm. All you need to do is just plug in. You need to refresh the page. Mmm. And you had a, um, reconfiguration done with your router previously. Mmhmm.

Okay, sir. okay, sir. okay, um, is it the same issue you've um, raised way back when you called us in, yeah. you need to pick up the phone. oh, okay. Okay. Okay, sir. um, what else did you do aside from resetting it? [silence]

Well, both devices are blinking now. Hello? Yes, Sir Danny. Yeah. Aside from resetting it, what have you done so far? Give it at least a maximum of five minutes. It doesn't [silence] Mhm. Mhm. Yeah. Mhm. Mhm. Yes, I totally understand where you come [silence] coming from, you know, considering that the issue keeps on appearing since you've mentioned since day one, which technically is really a burden. So here's the thing, Sir Donnie. Based on the record, it's as what I've mentioned earlier, it indicates here that start date of the warranty is 2024 and for this specific model, sir, it only has like a one-year warranty. Unfortunately, for out of warranty devices, we no longer provide a free troubleshooting assistance over the phone. However, if you can provide us like the receipt or the invoice you had when you purchased this router, for us to validate the exact

date that you purchased this one because we also cannot neglect the fact that you've mentioned it was six months ago, so that we can verify it and validate the warranty and change it here so that we can help you with troubleshooting without the paid connect service. Uh, not that I meant it's a bad one. What I meant is that based on our record here, the device is already out of warranty. So for out of warranty devices, we no longer provide a free troubleshooting assistance over the phone.

uh yes sir we we're going to help you with uh reconfiguration but then again the device is already uh uh out of warranty based on our system that's why we need to validate it because um we uh we are unable to pull up the photo that you uh you attach when you register the device uh we you know sir donny oh we uh we respect your uh decision so you turn on one and then wait for it to become blue before you proceed to the last cell or to the second one can we do that now yes correct hello sir okay so uh... i actually did reviewed your uh... record here and the first time you reached out to us, it was way back, uh, September 10th of 2025 and you've mentioned that you bought it, like, um, on September of 2025, which is still within the warranty if you're going to, um, trace it back the last, I mean, the first time you reached out to us. So, yeah, um, okay, uh, here's what I'm going to do. Um, we're going to proceed with the troubleshooting. However, um, if we found out that the device is, uh, indeed having an issue, but technically, since you've already reached out to us a couple of times with the same issue, we probably need to, have this further checked with our, level

well for level two tech, but uh, in order for us to do that, we need to, you know, the, to validate it with the receipt. So, for now, um, can I put you on hold for at least two to three minutes and have this discussed with our level two tech? Okay. Uh, no worries, sir. Uh, let me just put you on hold, okay? And I'll get back to you. Just stay on the line. [silence] Hello, hello, sir. Uh, let me just put you on hold, okay? I'll be back. All right.

So, um, may I know if uh, Mr. Donnie is willing to proceed with the troubleshooting? Please let's try for at least one minute. Okay.

you're welcome so yes if again be in assistant and and it has to be to call us back you can do that Okay, just tell Mr. Doni that we're going to proceed with the troubleshooting. He can check the receipt later on. Okay, thank you. Thank you so much. Hello Sir Dunny.

yes sir we can proceed with the troubleshooting and you can check on the receipt later on. So for now your main issue is the dropping internet, right? Okay. may I know sir if you only have uh LN1100 or do you also have the L N1200 like the child nodes of the LN1100? Okay. So you have two child nodes and right now, what are the status of your nodes?

hello sir uh yes so they're all solid white huh so uh what like do you have a specific time where you can observe that the internet drops [ silence ]

Okay, so you got, but uh, but right now they're both , uh, all showing online. Uh, So uh, just to confirm with you , sir, do you have like um, um, a lap we can use or computer? Okay. Um, would you mind uh, getting your lap and uh, use it?

For us to access the web user interface, um, if you have a computer that is already plugged into the, uh, router, that would be good, but if there's none. Oh, that's fine, sir. Yeah, that's fine. We can, uh, we can access the router settings through Wi-Fi or wireless connection. Okay. So, is your computer connected to the Linix Wi-Fi? Okay. So, all right. So, here's what we're going to do first. Um on, uh, on your okay.

[KEEP_UNCERTAIN] let's access first the web user interface so you have already the browser right okay so on the address bar you type in http hhtp colon double forward slash colon double forward slash my router dot loca local for local that's l o c a l [silence]

Yes sir.

uh...I I see. What's on the screen right now? Can you repeat what you typed in on the address bar? That's H T T P colon double forward slash my router dot l O c a l colon my router.

Firefox, okay.

Yes, it's my router.local

um just to confirm with you sir where did you type in the http colon double forward slash 192 HIV II III dot HIV II HIV HIV dot local um did you type it in on the address bar and not on the search bar so do it across again just do it again how could this be working hello I think calling in section I see mm-hmm .

uh not not on the search bar sir on the address bar the address bar is the is where you can find those um you know links like the website I'm sorry longue Rick... Hello sir, how is it? [silence] Uh no sir. Uh, uh yeah, you go to the address bar the one that is on the top. Where you usually, um find the website's link.

Um, we can actually check this one with our level 2 tech sir. Uh, they can actually do a remote access. I mean, remote control if you want. But uh, then again, um, I may need some time, you know, to escalate this one with the level 2 tech. So usually it would take a 24 to 48 hours for them to call you and they may.

I mean, they only... I mean, the level two is only the ones that has the access to do a remote access to the customer's, you know, to get the user IDs and the password that they might need. I mean, they might be able to help you with accessing the web user interface. Yeah, it should automatically route you to the login page if you have a, properly, I mean, if you be able to get to the link. So, the agent will just ask you for the first name, last name, and then the phone numbers of yours, you know, then, and then, then, then, I mean, that's how they will authenticate the caller identity.

Do you have let's see my router my router, dot local? Oh, how about this one, sir? Instead of local, you try info. Hello? Yeah, so instead of my router dot local, you can try, my router dot info. Okay, that's good. Okay. And what's showing on the screen right now?

um is there an option for you to go on next or proceed further somehow okay sorry about this one sir let me just put you a hold on hold again for at least two to three minutes to five minutes um I'll just discuss this one with the team level two tact and uh just stay on the line okay all right [silence]

um yeah um i will proceed in escalating this one so expect a call within two to three hours um just keep your lines open okay so uh the ones that will be calling you are is our technique our level two tech support so you know for advanced troubleshooting all right sir you're very much welcome and uh is there anything else that would you like me to address aside from this okay sir all right so i guess that would be all for now um appreciate your time calling linkses all right sir have a great day sir take care bye for now