V2 Rubric Detail — cecddf8a-5fb0-11f1-9…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly callback later. For out of warranty product, paid support option may be available depending on the issue. [silence]

Hi, thank you for calling, my name is Raquel. How may I assist you today? [silence]

Alright, thank you. May I have the serial number of your link CIS routers so that I can assist you properly? [silence] All right, let me make sure I got it correctly. So, that's one nine T for Tom. One zero S for Sam. Zero four eight one two four one seven four. Is that correct? [silence] Let me make sure again. So, after the letter S, it's 04, and then the letter B for Boy, is that right?

All right thank you. Let me check the serial number and as per checking it here. Is it showing at the bottom the model number E87300 RM? All right thank you. And is this your first time to connect this router to your internet of your modem? Thank you. And let me create a record here. Is this your first time calling Linksys? Can I have your first name and last name? All right and maybe have also your email address.

All right, let me make sure I got it correctly. So I'll spell it. So that's E for echo, Y for Yankee, T for Tom, T for Tom, E for echo and for Nancy, then the number 300@ gmail.com. Is that correct? Uh-huh. E-Y-T-Y-A-A-S-i-N-T-A-P-P-L-E after T. Is that correct? All right, thank you. And stand by. When did you purchase your Linksys router? I see. For this one, upon double checking it here, just for a moment. May I know who's your internet service provider? All right. And have you tried unplugging both the router and the modem?

Yes, you may try. And by the way, let me double check as well the physical connection at the back of the Linksys router, where it says internet. Is that where the modem connected to using a ethernet cable? Okay. All right. And do you have a computer that can connect using an ethernet cable? Because the best route to track, since this router that you have is actually plug-in play and it should be able to get internet right away. We can double check to the modem if they are okay. Okay. Can you try a speed test there? Uh, he's actually doing the speed test right now. The first thing we're going to check is actually the link RO is okay. If you can actually ping the google.com and see if you're getting real words back and we also know if the LAN to the device is okay. So, um, can you try that now? Do you need to open your browser and type google.com. Um, no, not a browser. You can just go to command prompt. Type CMD in the very screen there if you have a link to you. And just type ping.google.com.

what we're going to do is we're just going to reset it now, phone number you can tap to begin you'll be calling Linus customer support then please wait for the representative to assist you're welcome for your time customer support your call is important to us please hold Hel you've entered an unknown call ID you will not be able to continue the call hel黃 You're receiving a callback on 4157399022 confirmation code will be 83, please state that, and please be ready to receive your call, 83 help thank you, [silence] do we type, [silence] do we type, [silence] hello, hello this is Linsys support thank you for calling, [silence] hello I need help connecting my Linus modem and router to a TV yeah we need to do it so that the TV works, okay.

Okay, okay, so on your computer, open any web, a browser and then open any website, check if you can access any website. You can also try Fast [ silence ], .com. I see, so, and how many ports does your modem has? Uh-huh. And the, and the computer is connected to the Internet port, right, though try to turn off your modem then give it two minutes while being off and then after turning it back on try again connecting the internet on the computer like try to access again any website and by the way while waiting for your modem and just to give you a heads up with your Linksys Router's hardware and support warranty it actually ended here on our end in case in the future that you wish us to walk you through troubleshooting for the Linksys router if the modem has already internet we do have this paid support for troubleshooting for auto warranty devices that's amounting to $15.5. It's a refundable um troubleshooting session lasting for an hour if we're unable to fix the router's concern or we deem it defective no replacement is included and additional costs may apply. you'll receive an instant for an Exchange or a refund will be issued in case will going to further troubleshoot the Lank's router all right and after two minutes then plug in back your modem and we'll check again its internet okay

um-hum yes they will observe as well your modem's lights example if you have like internet or online indicator on your modem we'll make sure it has a steady light okay okay all right it's starting up [silence]

All right, so we'll check again the ethernet status on your computer, check if it shows connected, then we'll try access any websites. Alright, so with your links, this router, we can try connecting it back, and just to give you a heads up again,

So for troubleshooting, would you like to avail the $15.00? for troubleshooting. Since your router's warranty here, it's already expired. So for out-of-warranty devices, we have this paid support troubleshooting. Would you like to avail this? It's a $15.00 paid troubleshooting that we will walk you through with troubleshooting your Linksys router, how to configure it, lasting for one hour. You understand? So you may try now connecting your router to your modem since it's sure that it has internet connection. If you change your mind, if you need assistance again over the phone, you can contact us back, okay? You're most welcome. And, by the way, I said, just to make, I'll give you another option for this one, is I can send you an article guide where you can, in case you want to configure settings,

things in your router. I can give you like an article where you can follow and instruction how to okay? All right, you're most welcome. This is once again Raquel. Thank you for calling sis and have a wonderful day. All right, welcome. Bye-bye.