Speaker 1
Think about the food. Yeah, hi. I bought a bunch of your, uh, uh, lynx dual band mesh. I'm having a problem with this app. It's stuck. And I've been trying this for three days. These ro- this start working and then they come off the app and I gotta put 'em back
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty product, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support options may be available. Hi, thank you for calling Linksys. This is Regina who help you today.
00:00
Speaker 1
I need somebody to help me figure this out, otherwise, I'm going to ship all the stuff back, I got 15 of them. Yes. My first name is Tariq, T A R I K, last name Razek, R A Z E K. No, R I K T A R I K. Yes, at the end, R I K T as in Tom, A as in Apple, R as in rabbit, I as in India, K as in Kilo.
01:00
Speaker 2
what is this uh your first time calling us for support? and are you calling from united states sir? may i know uh your first name and last name? okay so your first name is carrick. C for tom, A for alpha, R for robert, I for india, C for Charlie, K for kite, correct? sorry, can you please repeat that? R-I-K.
01:00
Speaker 1
Yes. 203-627-8703. My first name at tormellc.net. It's Tariq at, Tariq at A as in apple, T as in Tom, C as in Charlie, O as in Oscar, M as in Mary, M as in Mary, L as in Lima, L as in Lima, C as in Charlie, I, N, N, C.com. [silence]
02:00
Speaker 2
Ceric Rezek. R-A-Z-E-K. And your call-back number. How about your email? It's A-T-T, U-S dot net, M-M. And how many links is the vlog going to be? [silence]
02:00
Speaker 1
I have 15 of them. I was able to install some, but now they keep coming off. And the app isn't acting up. I've been looking at this router for like the last hour. It keeps telling me this could take a couple of minutes, but it's been over an hour. And I keep disconnecting and redoing it. Dされる. This router is the serial number for this router is 34N10M202BA04281.
03:00
Speaker 2
Can you please provide the serial number of the router that you're planning to add?
03:00
Speaker 1
Correct. Model number. Model number. There's only two stickers in the back. And none of them says a model number. It says serial number, MAC address, password, say it again. Yes, I see it. M as in Mary, R as in Robert, 6, 3, 5, 0.
04:00
Speaker 2
1, 2, 5 for boy, 7 for Alpha. Zero for two, eight, one. And the model number? Okay. Yeah. Here we go. On top. Top right? Here we go. Now let's check on the very top. If there's - because there should be a model number label, the net.
04:00
Speaker 1
Well, if I un install the app, I'm going to lose all the other I bought it that I put in.
05:00
Speaker 2
Okay. Have you tried to uninstall and reinstall the linksys, apps and login using your router password? You'll it will not lost your router, sir. It just needed the app to be refreshed. And who is your internet service provider? I
05:00
Speaker 1
Can you guys care- can- can you Can you guys just let me do it myself? Like the way I always did them? I can hook up my computer to the router and I can think the IP address and set it up to admin. Yeah, but I can't, I can't this, I, I can't use this security if the damn router doesn't wanna work, because the stupid app is not working, it's aggravated and I spent three days trying to do this. I know but but then what's gonna happen when I start working on the other ones? I gotta keep re- I mean, I'm doing what you said, but uh, this is not a way to fix this, because now I gotta keep doing it every time this happens.
06:00
Speaker 2
[silence] I apologize sir, but we don't have the option to do that remotely. And you already stopped or discontinued that. Yeah, but there are some options here that the router settings needs also security. And creating if it has to so, that's why I ask you to uninstall and reinstall the link test app. It might the app just need to refresh. If you're not preferred to use the Linksys ap we have lot of options to setup your linkis smart stem. You can also access its web interface to manage your router settings or use the 5-press pairing method to setup your linkis router. Okay, so regarding with that, I would like also to set expectation regarding the warranty status of your linkis router. Okay, so it indicates in our system that this device is no longer under warranty and I really apologize here that live support is no longer available for this. However, we have paid support so I can still assist you in setting up your this router again, but then you need to pay $15 and it's good for
06:00
Speaker 1
and it says on the box, it says, Lynx, it's a verified, 90-day warranty in it, and I just received them. I just bought these. How did they... I purchased them online. Listen, before we go any further, let me ask you this. The app that I had, it said Linksys Smart Wi-Fi management. Is that the app you want me to use or a router admin setup? Okay, that's the one I've been using because there's another one that says router admin setup, I don't know what that is, but that's the one I've been using, and it's not working. And I just bought these. I they're still in the boxes, they just shipped them to me. I bought them online. I can't remember what I got them. It's not letting me download the app now because I'm on the phone probably.
08:00
Speaker 2
where did you purchase this router ever came to this place the lynx smart Wi-Fi
08:00
Speaker 1
enable to install linksys please try again later so if i don't use the app what i'm what what what are the options that i have if i don't want to use this app okay so if i go to the back of the router right and there is a reset button and then there is another button there WPS so you're saying i hit the really i hit the reset button five times i got to i got to walk to another building to get you that information
09:00
Speaker 2
Make sure you. you can set up the router using 5 press method so all you need to do is to go to the parent node press release the reset button 5 times within 5 seconds to set up this one. what is the model number of the parent node sir? Yeah, because to set up a router, you really need to place the router itself from the parent node two to three feet apart.
09:00
Speaker 1
No, listen, I'm using I'm using, no, just listen, I'm, I'm using cat five. It's hardwired to every unit. There is 15 apartments and every unit has a cat 5 going to it. It's all tested. It's all working. The problem is when I plug it into the router, the light blinks and it goes red and it stays solid red or if it does pick it up, like now, I installed six of them and my app says six, but then it will drop by itself and it says two, then it says three, and now I just deleted it and I can't even get it back. I'm trying to get it back now, I can't even get it back. It's it's orange. Solid orange. It was green, it was blue, and now it went solid orange.
10:00
Speaker 2
Are you planning to set up this device as an extender or is it located to a different one? [silence] So what is the light indicator of the router? [silence] Okay. [silence] I'll scan [inaudible]
10:00
Speaker 1
Yes, I got my laptop next to me. When I take the car-5 off of it and I plug it to my laptop, I'm up online. No problem. So, I go through the super-driver. It does the same thing, I try- I opened three, four other boxes, I do the same thing, the app is frozen. It just let me sits there and it doesn't do nothing. It's not letting me add them anymore. And now I removed it. It's not even wanting Yes, it is. I know. I'm trying to download it. It keeps telling me that it does that--it now it's--now it's suddenly-- now it start downloading. I've been trying to download it. It kept telling me that I can't download it. Now it's doing--now it's loading. Give it a second. It's still loading.
11:00
Speaker 2
in your phones are connected to your Linksys network? Is it connected to the parent node? But if you're connected to your main router, you're supposed to be downloading the Linksys app since you were online. Okay, did you? Yeah. But then the problem here is that you
11:00
Speaker 1
But but you not listening to me, it's not, it's not Wi-Fi, it's hardwired. It doesn't matter, it's hardwired. It's connected. But I have another router that's literally 20 ft away from me in the other apartment, and I'm picking up that Wi-Fi on it. and am I on the app. No, it's not an it, no, it's not, it's a router. I bought 15 same exact war. 15. They're all the same exact one. And I put one in every apartment. I put one in every apartment and some of them are working. And right in between the apartments, one of them doesn't want to work. And the app.
12:00
Speaker 2
So Linksys up, that's what I mean for. The Linksys up doesn't have the option to connect a device via wired. But it's an extender. It's an extender. How about your main router and your Linksys?
12:00
Speaker 1
keeps dropping it and picking it back and every time, I try to add it, it takes forever. It says, wait a minute, but it takes more than a minute and next thing you know, I'm staying here for an hour. Alright. Listen to me. I've done listen to me. Listen to me for a second. Now you need to listen. I own a company. I do routers and wiring and communication for 35 years. I know what I'm doing. They're already connected to the main router that I have, that I got from Spectrum and I'm running a Cat5 to each apartment, dedicated line to put one Wi-Fi in each apartment so people can have the
13:00
Speaker 2
Okay, can you please listen first? Because it's very clear that it won't work. This is actually the scenario for that setup sir. So if you want to connect your Linksys devices via wired, you need to connect them to the parent node, not to the child node.
13:00
Speaker 1
me on Wi-Fi. There is a cat six that goes right back to the main hub. The main hub is up and running and the rest of the routers that I got from you guys are connected there. I got like three or four of them working already. They were six, but then they dropped down to three. So now this. Okay. Now I see three of them. I see three of them, but I don't see the rest of them. Now, all of a sudden, I reinstalled the app and I see the three of them. They used to be six. Now I only see three. Now I gotta go around again and I gotta go through the stupid app and I gotta start adding them in and every time I try to add one in, it takes forever and it freezes. And it's not letting me add them in. It just sits there and it freezes. It says, it's gonna take one minute. The next thing you know, I'm sitting here for 45 minutes and it's not adding them. I'm gonna do the same thing again. So, it says there are seven devices.
14:00
Speaker 2
That's, let me ask you this one. Where is the M.R.
14:00
Speaker 1
so if only three of them are online but if i go there the other seven they're all online and this particular one in a bunch of other ones they just dropped off all of sudden now now i'm going to try to add them again i'm going to start all over again and i'm going to add them again and every time i try to add them i follow the directions i go to where it says set up a nodle product i go to my own network i add it it asks me it asks me to plug it in and wait for it to blink and stop and all that stuff and i follow it and next thing you know it gets frozen and now i sit here and i keep watching it that's what i've been doing for three days this is dual band mash AC 1300 wi-fi 5
15:00
Speaker 2
Okay, so what are the relay devices that you're calling for? Is this MR6350?
15:00
Speaker 1
MR6350-RM two. Right now, I just told you, I just unplugged it again. Now it's blinking blue. It was solid blue. Now it's blinking blue. And now I'm going to go through the whole process. And when it adds it and it's a solid blue and everything is working and there is Wi-Fi and the TV is working and everything, all of a sudden by itself, it starts blinking again and it goes back to red. Or it drops off my app. It just does it by itself. Right now it's blinking blue. And it says make sure everything has finished starting up before you hit the next step. So the night light is still not solid, it's just blinking blue. And I'm going to wait for it to get solid I'm going to hit the next step and that's why it freezes. Now it's red. orange red, solid. So now I got to hit next.
16:00
Speaker 2
What is the light indicator of this router?
16:00
Speaker 1
Now, it's saying looking for your child node. Keep your phone in the setup area, this could take up to a minute. Well, what happens is you just get stuck here. It doesn't go anywhere. Well, if it does, it tells me it's going to take four to six minutes. And I sit here and wait for a couple hours and nothing happens. And it tells me to unplug it, plug it back, and I keep unplugging it, plugging it back. I keep doing all this stuff, but I'm stuck. It wouldn't matter how far it is, 'cause it's hardwired. It's not wi-fi. It's hardwired. I got a cat 6 connection. That's what I keep trying to tell you.
17:00
Speaker 2
Yeah, because it will not work, sir. How far is the MR6350 to the parent node now? Okay. Can you please listen first? To set up their router via Linksys app, doesn't require a wired connection. It's always been wireless. And for the wireless connection, it needs to move the router closer to the
17:00
Speaker 1
I already tried that. I already tried that. I've been doing this for three days. That's what I keep saying. I already tried that. I put them all. OK, hold on one second. I'm going to do that. You know what I'm going to do? I'm going to take a whole box of them and I'm going to take them right to the first one and we're going to do that and you're going to see it. It's not going to it's not going to work. Give me a few seconds. Stay with me on the phone.
18:00
Speaker 2
The parent node, 2 or 3 ft apart, and once it's done set up on the links of the app when it's closer to the parent node. That's the time that you, relocate it back to its original placement and wired to the parent node to work. Because if you're going to... Okay, can you please... Okay, how about this one? And they're calling, to assist you setting up this router. Can you please move this one closer to the parent node, this MR6350? [silence]
18:00
Speaker 1
what happened? what happened? it's not working. I know. But the app is acting up by itself. Even if the ones that are working, they're not, they keep dropping off the app. And I think they're not working. I think they're not working. When I go to check on them, they're working. It's just the app is stupid. That's what I'm trying to tell you. I set up seven of them. The app only show three. And I added them through the app. But we're gonna do this. Give me one second. I'm gonna walk down. I'm gonna keep you on the phone and we're gonna do all this. Give me one second.
19:00
Speaker 2
Just gather the nodes that are solid red, but those working, no need to gather them closer to the parent node. Just gather the nodes that are not working.
19:00
Speaker 1
Just give me one second I'm trying to find my way out just. [silence] Wgo, Ohgee KFRBAM. [silence] Am I done [silence] Mm-hmm [silence] you [silence] a go. [silence] Okay, man is so, so far. Mom, you still on the phone? On the parents now. Let me go back on this app.
20:00
Speaker 2
Yes, and then... how how many child modes that lost its connections are from the parent node?
22:00
Speaker 1
Sorry, I gotta go and set up. Okay. I'm trying, man. I'm, I'm trying to log into the app, but it's giving me a hard time. So I'm trying. So you want me to go through 15 apartments right now and tell you what's connected and what's not? In every single one? Okay. They're not doing it. Yeah. Why does it do that? That's my question. Why does it do that? Why, why kind of?
23:00
Speaker 2
So how many child nodes are most its connection? Yeah, but no need to base everything, sir, on the Linksys app. Please check the light indicator of the device itself. Yeah, because currently we update some firmware of the devices. Example, whw03, they are no longer visible on the Linksys app. So even if they are working, if you're going to check them on the Linksys app, they will show offline. Yeah, because whw03, we are no longer manufactur it. That is one of our older version for our intelligence.
23:00
Speaker 1
I got you. So now I got a question for you. I got a question. I'm on the main one that's working right now. In order for me to add another one, I'm I'm like literally standing next to it. Do you want me to wire it to it or do you want me to just do it with Wi- Fi? The parent node, the model number, the model number of the parent node is MRS-6350. I think they're all the same number. Yes, they're all the same exact model. I bought three boxes, five in each box, 15 of them.
24:00
Speaker 2
A: what is the model number of the parent's nodes? [silence] B: Uh uh- uh uh uh, I noticed that the child's node has just relocated, is it on R-6 3 50 also? A: Uh uh. B: Uh uh. A: So how many child nodes are placed closer, or same room with the parent's node?
24:00
Speaker 1
Now I got a, I got a box that got five of them next to the parent node and I'm going to start doing them one at a time in front of it. I've done this before, but I'm going to do it again. But when I did it, what I did is I hooked them up with Cat5 to the back of the one that's working. I didn't do them Wi-Fi. I I hit I Yeah. Do you want me to do it with the same one? Okay. Okay. So the first one I'm going to give you right now is 34N as in Nancy, 10 M as in Mary, 2 B as in Boy, A as in Apple, 0 4 2 8 1. I'm going to plug it in now, right? Exactly.
25:00
Speaker 2
Okay, no need, just connect them via wireless, but can you, can you please provide the serial number eight of the child node? Okay, let me check. Yes, two or three feet apart from the parent node and make sure it's connected directly.
25:00
Speaker 1
Well, no, to the wall output, no Cat-5 or nothing. Just straight to the wall output. Okay. Okay. Sure, sure. Then I'm gonna go, I'm gonna go to set up and I'm gonna add it, right? Is that what I'm supposed to do? I'm gonna add it to the same network, okay. Let's try it again. I'm sorry, I'm just aggravated. I've been doing this for three days, but the other ones, I didn't hook those yet. I just hooked one so far. I just want to hook one first to see then I'll hook all of them. I just want to see if this method works. It's blinking blue. Sure.
26:00
Speaker 2
elect to reflect let's go through the wall outlet yeah straight to the wall outlet 2 or 3 feet apart from the router or parent node Yes but can you please provide serial number of the five child nodes? Okay what is the light indicator of that router? Okay let's just wait for the device to fully boot up
26:00
Speaker 1
Yes, they're all the same thing: all of them: [silence] Now it's solid: orangey red, so [silence] I'm going to go to next. Okay, 15 seconds, okay. One, two, three. Okay. Okay. One, two.
27:00
Speaker 2
the this cell mode is also an mr6350 press and hold the reset button of the router for 15 seconds make sure the light blink red then goes off turn to solid blue release the reset button once it turns to
27:00
Speaker 1
two, three, four, five, six, seven, eight, nine, 10, 11, 12, 13, 14, 15. It's still red. Didn't go. Yeah, I'm holding it still, yes. It didn't blink red. It's still solid red. Right now it's just solid red. Okay. Okay. Okay. Okay. I'm doing it again. One, two, three, four,
28:00
Speaker 2
Also, blue. Keep holding it. Make sure it's blink red, then the light, went off, right? Let it go and press and hold the reset button again. Make sure the light indicator's changing. That's the correct process on resetting a device.
28:00
Speaker 1
is blurring. Yes, that's exactly what I'm using. Now it started blinking. Yes. That's what I was using. One, two, three, four. Now it's red. Oh, now it's. See it goes back to. So I'm holding it with uh, with, uh, paper clip, right? Now we went back to red. It's blinking red now.
29:00
Speaker 2
I'm sure. It's a reset button. Can you please use a pin or a paperclip? Keep holding it.
29:00
Speaker 1
[silence] Yep. Yep, it's blinking red. I'm still holding it. it just went went off completely. Now, look now it's now it's yup, released it. Perfect. So, that means this one is working. Yep, the light is green. I got you. I got you. Now it's starting to blink blue again. Okay.
30:00
Speaker 2
Okay, keep holding. So it's blinking red now. Okay, keep holding it. Wait for the light to turn solid blue. Okay, release. And wait for the light to turn. Now let's just wait for the light to turn solid purple, which means it's ready for setup, not solid red. It's okay. It's booting up. Wait for it to turn solid purple.
30:00
Speaker 1
[silence] Yep. I'm right next to it. What would you like me next? Yep. Yep. Okay. Okay. Yep, I just did that. Now, the orange is blinking. The parent node is still blue. It's blinking. Yeah, the one is blinking.
31:00
Speaker 2
okay go to the parent node okay this time pr press release the reset button of the parent node five times within five seconds not too slow, not too fast do not reset the parent node but press release the reset button five times within five seconds that's the parent node [silence] How about the child node [silence] that we're trying to set [silence] okay it's setting up.
32:00
Speaker 1
Okay. Okay. Yeah? And once that set up, I'm going to do the same thing for all of them, then. Okay. Right now, the parent node is blue. The child node is blinking purple. It's a-- Okay. Okay. Is there any way I can get this directions somewhere where I can follow it for the other ones? [silence] Okay. Same thing here. Node is blue parent light. Child is node blinking purple. Okay. Okay. [silence] Currently, I've got the parent node is green. Child node, orange. Okay.
33:00
Speaker 2
So it's setting up, so all you need to do is to wait three to five minutes for that router to set up. Yes. So once it's turned to solid red, sir, do not proceed to press release the reset button of the parent node or use the Lynx app. Make sure the router is ready for setup which means it's solid purple. So you need to press and hold the reset button of the router that turns to solid purple. Okay. It's still setting up. It will takes 3 to 5 minutes for the router to set up. Yeah, it is. Okay. Sure.
33:00
Speaker 1
please please do that please appreciate you thank you i'm sorry like i said i'm just i've i've been at it for three days trying to get this to work and it's it's just been a challenge so yeah i didn't get your email through yet okay okay [silence] [silence]
34:00
Speaker 2
Okay. a lot. Yeah, it's okay. It might be because the red light never stops flashing when you try to set up the router. That's why it doesn't work for three days. You need to reset the router and make sure it's ready for the setup. I am still processing it.
34:00
Speaker 1
okay. okay. okay. okay. okay. okay. So this one now turned solid blue. The second one that second one. Oh, now it turned red. solid red. Yep. Okay. okay. Yeah, it went back blue and red.
35:00
Speaker 2
okay so I just sent the message to your email sir so it's a YouTube tutorial so you need to click the download your free guide here and there's an option on how to set up your link sys mesh router parent node how to set up your link sys mesh Wi-Fi router child node and how to properly perform a reset okay it's working now so it's okay just keep on observing it it's still part of the setup process it will blink for a while and then turns to solid blue again
35:00
Speaker 1
sure, sure. Yup, I just got the email from you and this one just turned blue, blue solid blue, so now it's solid blue, but the app just came up and says, there was a problem adding the child node. Reset power and try again. Should I just ignore this app? Okay. Okay. Okay, perfect. So I'm going to try to set up the other ones the same way you just told me. So I'm going to plug
36:00
Speaker 2
And while waiting for that one to turn solid blue, can you check your email, sir for the instructions? Yes, just ignore the app for the meantime. Okay. So let's just try to set up the other one.
36:00
Speaker 1
Sure, let's try to plug the other one, right? Yeah. No. No, that's right. good. good. OK, OK. OK, I'll do the same thing he just said, so I'm going to do that now. So that one is set up. I'm going to unplug it. I'm just going to plug this one now. Let's see. Yeah. Yeah. Sure. Sure. So this one now is just got plugged in. It's blinking.
37:00
Speaker 2
yeah yeah make sure it's still uh it's two or three feet apart from the main router and plug directly to the wall outlet uh and to avoid also interference since you have a lot of nodes you can unplug or turn off the other node or the other child node that is already set up successfully and use the same wall outlet. Yeah, and set aside that for the meantime. you can relocate that one and that your original placement and wired it, right? since you have a back hole set up or wired connection.
37:00
Speaker 1
uh, of course. The serial number for this one is 3-4-N as in Nancy-1-0. M as in Mary-2-1- V as in Voy-0-0-3-4-5. Correct. [silence] And it's just blinking blue right now. Now it's red. Now it's red. It's completely red. Okay.
38:00
Speaker 2
okay, so let us wait for that router to fully boot up. And while waiting, can you please provide the serial number? And it's also an MR-6350. Okay, proceed to press and hold the reset button
38:00
Speaker 1
And I'm going to do that for ten seconds or 15 seconds you said, right? Yes, correct. Correct. Okay. Okay. Okay. Okay. Okay. Okay. I appreciate your help. I really do. Yup. Now it's blue. I just I just now it's blue. I just let it go. So now it's solid blue. Okay. Yeah, it's blinking blue. [silence]
39:00
Speaker 2
Yeah, 10 to 15 seconds, but you need to make sure that the light blinks red, goes to solid blue, that's that time that you release your reset button and then it will continue to blink blue and turn to solid purple. That's the correct light behavior for the reps it process. You are welcome, sir. So that's right. We can assist you. Yes. So wait for the light to blink blue and turn to solid purple. So, is it totally purple now or not yet? [silence]
39:00
Speaker 1
Just fit that. Now the parent node is blinking white. Okay. Okay. Now the the the the parent node just turned solid blue and the child node now is blinking, purple.
41:00
Speaker 2
Yeah, it's okay. So, it will take two to four minutes for a router to fully boot up. Okay, that's good. So, go to the parent Node, sir. Go to the parent Node. And then press Release the Reset button of the parent Node five times within five seconds. Okay, that's good. And observe the light indicator of the child Node. Okay, that's good. It's setting up. It will take three to five minutes. So, let's observe again after three to five minutes.
41:00
Speaker 1
And now it's blinking red. And while it's doing this, the main one is solid blue. The child one is blinking red right now. That's. Yeah. I have a question. I have another building next door and I bought another box of these. So I'm going to connect the parents right to the spectrum directly. Should I go through the app to set it up for the first time and then put the child nodes to it like you just showed me or can I do them all on this one? We can do them all here.
42:00
Speaker 2
again for this child node to turn solid blue yeah it's okay blinking Yeah, because they're trying to recognize the child node. Something like they are talking to each other, so the child node is trying to connect with the parent node. No
42:00
Speaker 1
Okay. Great. All right. Even though, even though they're not going to be, the router, the main one that I have has port one and two and three. So the main links is that I got now is on port one. The other one, I'm going to put it um, so spectrum, you know how spectrum gives you like the modem, originally with the internet in it? And it comes with a router in the back. It's got four ports. What I did is I took one port and I connected it to the to the parent Linksys router that I'm standing next to now for this building. And then we put all the child nodes to it. Now, my question to you is, if I need another parent router, another parent Linksys router for another building, can I set it up with this one or should I go back to the main line and hook it up to the router for spectrum directly?
43:00
Speaker 2
five plus method. It's one of the easiest way to set up a route AH.
43:00
Speaker 2
Okay, so regarding with that one, sir, if you're planning to have a different network, do you have a different modem for that specific location? And now there will be, because you're set up as back hole, so you're currently cascading your fnugges devices. So, so if you're planning to set up a different mode, to your other building, since you have a wired connection, you can ward it to one of the child node. But then, yeah, but then you need to place, you need to move that one closer to the parent node to set up using five press method. And once it's set up, that's the time that you're going to relocate it and wired it to one of the child node. Yes.
44:00
Speaker 1
all so I'm gonna do the same thing again thanks you yeah? or or where I'm standing here I have a couple outlets but they're about probably like 15 10 feet away from each other um let me what I'll do what I'll do is I'm gonna plug one in and I'm gonna go get a strip so I can hook them all up together that's what I'm gonna do okay yeah I have it I have it right here yep I have I have I have an extension I have an extension cord and I'm gonna plug three of them in one shot here so that'll be good thank you yeah this way we can do them all quickly I appreciate you thanks you don't understand this will stress me out
46:00
Speaker 2
Yeah, of course. DCF five lens devices in your answer. We can also proceed to set up the three remaining remaining nodes. Do you have enough outlet on that specific room? Okay, it's too far. How about three to five feet apart out let. I guess. So regarding with that there's a big possibility that, okay, go ahead. Sure. You're welcome.
46:00
Speaker 1
because I've got people coming in for the Fourth of July, and I'm like, I have to get this done. So, here's the next one that I'm hooking up now. The next one I'm hooking up now is the serial number on this one is Sure. Sure, sure. The serial number for this one is 3-4 N as in Nancy 1-0 M as in Mary 2 C as in cat, A as in apple, O as in Oscar 1685. The next one is I'm sorry about that
47:00
Speaker 2
Yeah, I totally understand that. Yeah. And while it's booting up, can you please provide the serial number of that three routers? Again, the next one.
47:00
Speaker 1
Trying to go with utilization. Thank you so much. I really appreciate your help. The next one here is, let's see. This one is three four, Anna, Zen Nancy, one zero, Amazon, Mary,
48:00
Speaker 2
Yeah, it's okay. Yeah, you're welcome. [silence]
48:00
Speaker 1
2B as in boy, a as in apple, 1, 2, 6, 4, 9. Yeah. Correct, correct. Uh, let me, um, let me just, this one just got solid purple. You want to do this one quickly while we're at it? The first one that we did turned solid purple. No need. Okay. Okay. Okay. Give me one second. I'm going to go grab another extension cord so I can hook up the rest of them quickly. Would you, would you mind giving me one minute? Yeah, I'm just going to grab another extension cord. [silence]
49:00
Speaker 2
Mm-hmm. 649, that's three four and for November, one zero and for Michael, two C b for boy, a for alpha. One two six four nine. And the next router? Yeah, no need. Let's try to set up those three nodes together. Sure. Yeah. [silence]
49:00
Speaker 1
Router this rounder. This one is the serial number is 3410-M-2-N-2 B-04457. Can you hear me ma'am? Okay. I'm going to plug this one in. Exactly. And I'm going to grab a couple. [silence]
52:00
Speaker 2
Yes. Yeah. And make sure they're two or three feet apart from each other and also from the parent node.
52:00
Speaker 1
couple more routers that I still have that I haven't set up and I'm gonna plug them into it at the same time give me just another minute I'm gonna grab the rest of them yeah, please thank you, okay? [silence] I'm going to go, sorry I was running. I'm going to go right back, just trying to grab the other one.
53:00
Speaker 2
Okay, so what is the light indicator of the three routers, sir? Okay sorry yeah. Yeah, it's OK, sir. Yeah, just take your time. OK, yeah, that's fine.
54:00
Speaker 1
Sorry about that. So I gotta I gotta try to find the other box but let's do these three and then I'll go back and look for the other ones. They're all purple. They're all purple. Yeah? Yes. Yeah? Oh, okay. I did that. I went back blue.
57:00
Speaker 2
it's okay okay sure clear of purple okay now since they are about 2 or 3 feet from each other and also from the parent node okay go to the parent node sir press release the reset button for five times within five seconds
57:00
Speaker 1
Yeah, it went back blue. It's blue solid right now. And the parents. Now, one of the child notes is blinking red. The other one started, yup. The other one started blinking too. Purple. So, two of them now are blinking red. The third one is blinking purple now.
58:00
Speaker 2
Okay. Stepping on observing it. Okay, that's good. Let's just wait for the other one. Okay. So, it will take 3 to 5 minutes for that one to set up, sir, but actually, I would like to set an expectation that it is not really recommended to connect the router directly to the wall outlet because sometimes your, um, most often it could uh (unintelligible).
58:00
Speaker 1
yeah yeah I appreciate it thank you yeah yeah I'm gonna try to do that uh once I once I go back to the other building and I'm and I locate the other box I'm gonna try to do that and I'm gonna do exactly what you said do you need to know do you need to know those serial numbers or can I do them on my own afterwards I appreciate oh I appreciate you you thank you oh sure [ silence ]
59:00
Speaker 2
of the time, there are some customers that encounter some issues when they connect their router on a power strip. But I guess this time it works in your end. So let's continue it. you're welcome. So we need also to explore some things so that you have any idea, just in case you will be going to try setting up your other linksys router. Yes. Yeah, you can actually do it on your own. But if you're just in case you're having issues. feel free to call us back. I will also provide your ticket number so that the next technician can quickly access your information. Okay, you're welcome, sir. But let's just wait for these three nodes to turn solid blue.
59:00
Speaker 1
Sure. They're all blinking red. Okay, the first one turns solid blue. Yeah.
60:00
Speaker 2
while they are connecting to the power strip. That's good.
60:00
Speaker 1
So, the second one turned solid blue, so did the third one, but the first one went back to red. Oh, it's blue now. It's blue now. it's blinking again, so I'm sure that they're going to get solid. Yup, that one did get solid. The other one got solid. The third one is blinking, but it's going to get solid. I really appreciate your help. So I don't have to look at that app. That app was driving me crazy. You. Sure? No. Yes, I do. Okay.
61:00
Speaker 2
Yeah, yeah, it's okay. It's all part of the setup, sir. Yeah, and then it will back to turn solid blue. Yeah, that's it. Yeah. So just in case, sir, you were going to set up all your Linksys devices and you're planning to manage them through router settings, I can also assist you on how to access the web interface. Do you have a laptop or a computer in your end? Okay. Can we connect it to your Linksys network?
61:00
Speaker 1
Yep, I'm connected.
62:00
Speaker 2
okay, can you open a browser, such as Google? and then on the address bar type 0192.168.1.1 then enter. Okay, click advance. and then proceed.
62:00
Speaker 1
It's saying, uh, proceed. Yep. Perfect. Now, now we came up with the spectrum router info. Possible. Yeah, uh, right now it's showing. Um, if I go, it says it's all connected. If I go on, and I type CMD. And then I do CD back, and I do IP config. It tells me. The, the IP address I'm using. The loop that I'm using is is a 10.4.1.1.1.31. And, uh, the default. Okay.
63:00
Speaker 2
Yeah proceed. Okay. So which means the IP addresses of your Spectrum and the Linksys router possibly be the identical. So can we use my router. That local not 192. 168. the 1. one. Okay. Yeah but let's just try to use my router. That local sir. To access the web.
63:00
Speaker 1
So. So, do you- Do you. Yeah? Yes? Yeah. Right there. My. There you go. Locally. Perfect. It's going somewhere. It's a blue screen. Keep your Wi-Fi handy. It shows the . Okay. Did a good. Yeah. It's taking me to the linksys. It's access router. It's asking me for a router password.
64:00
Speaker 2
So go back to the address bar then delete 190.1, and then type my router.local. Okay. Click the picture. Yeah, click the picture or image of the two phones. Okay, did you customize your own router password? On the link.
64:00
Speaker 1
Okay, so I can pick anything I want right now, should I log in it's asking me to either access router and it says router password, or it says sign in or reset password. I I can create one. I, I don't, I I know what, the the Yfys password I know, and the router password, uh, is it for the link, is it for the link, or is it for, um, what is it for the original one from spectrum? Mhm. So, so I'm going to I'm going to okay, so what do I do? sure. Go to reset password? Reset. Ya
65:00
Speaker 2
Thanks. app. Okay. Can you still remember your router password, sir? Have you tried to... Okay. ...click reset or forgot to create a new one? It is actually different from your Wi-Fi password though. and won't affect. No. It's for Linksys. So every time you're going to access the web interface, the router settings of the app, or on the web interface, you need the router password. So maybe proceed to create a new one. [silence] and make sure to follow the [silence] uh, click reset.
65:00
Speaker 1
five digit key, answer recovery key, answer the recovery key from any of the notes, Unlock admin password. OK. yeah yeah the recovery key is not one okay expiry key, code recovery key, nine four five zero seven, nine four five zero seven, nine four five zero seven. Yeah, admin password, admin Akshaye. So now I can just create the one I want, right? sure. [silence]
66:00
Speaker 2
Yeah, you can also use the recovery key labeled on the bottom of the parent node. Yes. But make sure to follow the rules. there's a standard rule on creating router passwords sir.
66:00
Speaker 1
Got it. I see. [silence] Correct. I'm here now. I can see it makes a.
67:00
Speaker 2
well, the list of smart right fire today, devices here, if they're all connected through the device list.
67:00
Speaker 1
online device, it says local, it says 13. Yeah, that means yeah, those are all 13 links for routers I'm assuming. So, I got 1, two, three, four, five, six, seven, eight, nine, 10. I don't think that is 13. I think there's only 10. I got to go find the other box. It's got five more in it, and I'm going to connect them as well. Yeah, so it says 13. I think maybe some of them are doubled maybe or something, but it doesn't matter. They're all working now, right? Yeah. Yeah. Yeah, well, two of them I unpluged. Those are the first ones because we used the same plugs, remember? I unpluged them. So I'll plug them back. I'll plug them back. I appreciate your help. Thank you.
68:00
Speaker 2
oh yeah that's it and there's a picture of router yes yes but of course regarding with that you need also to check each of the node if they are solid blue yes
68:00
Speaker 1
Sure. Thank you. I appreciate you. Thank you. 1,2545 400. Got you. Thank you. Thank you so much. You too. Thank you. I, I really, I, really, you, you were very helpful. I appreciate your help. I'm sorry. Can you give me that number two more times? 3 1, sorry. 100. Thank you. Thank you so much. Bye bye. Bye bye. [silence]
69:00
Speaker 2
Okay, you're welcome. So since we successfully set up your five child note, so you may proceed to relocate that one. If the Link series up gives you an inaccurate information, proceed to manage it by the link to smart Wi Fi tools. So is there anything else that I can help you with? Okay, you're welcome, sir. And by the way, your ticket number is 135400. Yes. Okay, you're welcome. And have a great day, sir. Thank you also for your patience and I do really apologize for the inconvenience. So have a great day. You're welcome. Yeah, sure. No, it's 135400. Okay, you're welcome. And bye for now. Take care.
69:00
Speaker 1
Oh yeah, sure, sure, sure. Thanks.
70:00
Speaker 2
Can you please end this call for me, sir? Thank you.
70:00