Speaker 1
No. No. No. Okay. Okay. It's uh James
00:00
Speaker 2
Welcome to links is support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Welcome to links is support. To assure quality service, your call may be monitored. Please remain on the line for assistance. uh, actually it's van Rossum. How do you spell that? T...H...O...M...F...O...R...D... Oh...D...E...T...H...O...M...F...O...R...D...E... okay I'm going to spell it phoneticly. Tufan Tom, H A S and Henry, O as an Oscar, M as in Mary, F as in Frank. Oh is an Oscar, R is in Romeo, D as in David, E as in Echo okay thank you and your phone number please uh 603 uh 860 uh 4437. okay thank you any email address for please uh.
00:00
Speaker 1
[HUMAN_REVIEW] Well, how are you? What are you hunting for this evening? Okay. What do you like, Jimbo? I have some ice. Okay, yes, sir. So what do you want to do? Do you want to do a Zoom? I can send you an email here. You sent it to the wrong address, all right? Okay. No, it goes right of course. Oh, my goodness. I'll just call you back. Okay. Geez. Paul, you have a mind melt. Paul me up. Hush. I cannot hear you. I am too far away. I have an I. Okay, I am going to send it. When your email hits, it's just going to answer it. It's going to bring you right here, okay? Cool. I'm getting ready to go out for the night. Go zoom. Awesome. I was browsing YouTube videos. I ended up on one of those Redneck bouncy houses. It was one of those things where you build your own. The person trying to do it was struggling. What would you call that? A blow up, bouncy castle? Oh, look at that. I thought you were looking. I got it sent from my phone. Yes. No, it goes right. To upload Oh, my goodness. I'll just call you back. Okay. geez, ball. You have a mind melt. Paul me up hose. Try to hear you. I am too far away. I have an I. Okay. I am going to send it when your email hits it. It's just going to answer it and it's just going to bring you right here, okay? Cool. I'm getting ready to go out for the night. I was browsing YouTube videos. I ended up one of those Redneck bouncy houses. It was one of those things where you build your own. The person trying to do it was struggling. What would you call that? A blow up, bouncy castle. Look at that. I thought you would look. I got it sent from my phone. Yes. No, it goes right. It's Jim cheering at GMail.
02:00
Speaker 2
what was it after the last name, sir? What was it? Letters again? I'm sorry. okay got it, thank you uh so jim and then your last name, sierra Romeo at gmail.com okay, thank you, sir and uh yeah, we'll gather the information about the Linksys unit you're calling about, we usually start with the model number or uh serial number
02:00
Speaker 1
Um, well, I can't uh, trying to find my flash drive. Robin, can you come up here? Yeah. [silence] Okay. The model is MX6200. Could you read the zero number? 58w10 m 25 DO2537. Yeah.
03:00
Speaker 2
M-M-X six two hundred and how about the serial number sir? [silence] All right. Thank you ma'am. Uh five, uh five eight whiskey one zero Mary two five David zero two five three seven. All right. Thank you.
04:00
Speaker 1
I'm not sure. Good couple a couple of years. it's a spark light. Well, it it keeps on dropping. dropping off the line. I called them. I reset the modem. I reset the router. I called them. They reset it from their place. they said there's nothing wrong with the modem. but the but my. well.
05:00
Speaker 2
Let me check that. For how long have you had the unit? About a couple of years. Right. Thank you. The reason why I'm asking is uh, we need to also validate the warranty later on for us to proceed, but anyway, uh let me check here. Bear with me a second. Who's your internet service provider again, sir? Spark Light. Okay. Thank you. And yeah. How could we assist you today? What seems to be the concern?
05:00
Speaker 1
you know, router, keeps dropping off the, the line, and it hasn't been for like two days. Um, like it, it's on there and it's on now, and it seems to be okay. But as soon as I walk down, go ahead. Go ahead. I have three total, you know, phone, and two notes. Correct.
06:00
Speaker 2
[silence] How many uh? Okay, go ahead. How many, sorry. How many nodes or how many units do we have? Okay, so three nodes in total, one parent, two child nodes, right? [silence] malo sara yeah sorry I was uh was talking on mute well yeah, as as you uh, this has been happening for maybe a couple of days ago or a week ago, right? [silence] mm-hmm. So basically, uh, is the TV wireless, right? [silence] Okay, um, again, whenever we, uh, have concerns or talk about dropping connection. We have to consider some other factors.
06:00
Speaker 1
uh it changes to the red and i then when i don't you know i don't have any wired devices on the network. Well, it's hard telling me vice.
09:00
Speaker 2
we need to uh uh point out where this issue is coming from uh we need to understand if the dropping happens only on wireless or are there wired devices that are affected also or if it if if it drops for example if the issue happens uh does still the light of the node changes from online light which seems to be solid white does it change to blue or red mm-hmm changes to red mm-hmm changes to red we don't have any wired devices in in the network and and whenever it changes to red sir uh how long does the dropping connection happen does it go back on its own does it self-heal [silence]
09:00
Speaker 1
I do routers upstairs. My TV and me are downstairs. And so.... and I'm 82 years old and it's tough going up and down the stairs. But since I've been talking to you. I'm sitting upstairs here and it's... and the router's online now and everything is working normally. Right. Yeah. Well, the red light is on apparent. No. No, it's, now it's, it's working. Since I've been talking to you, it came online, and it's, it's been online since I've been talking to you. So. So, you know, it, uh, it might work fine, and then when I hang up, it'll drop off the line or something.
10:00
Speaker 2
you know sure if uh the dropping comes from the parent or from one of the child nodes so that uh uh what I you know what we need to uh what I want you to uh what I want uh the the the customer to there to be you know to be aware about uh those situation where in we need to uh diggin deeper into uh what the issue is is all about is it redlined now say those light now okay yeah okay great great well yeah if go ahead please okay all right well if that's the case if if the dropping starts from the parent the uh [silence]
11:00
Speaker 1
Right. Right. Right, right.
12:00
Speaker 2
then there must be also a uh connection that we need to check uh coming from the modem because the parent node cannot be online on its own it has to depend on your modem which i believe that's the uh uh modem equipment from spark light whenever the spark light modem uh is offline the the parent node just uh goes offline automatically and it of course uh goes also to the child but you mentioned earlier you have contacted spark light they mentioned that their connection is stable on their end yes they can they can uh check their their connection on their end their settings i believe they have uh i believe remote uh they have control i mean on on the modem settings however uh physically we need to check it as well uh the reason why i i
12:00
Speaker 1
right right um um um um uh uh uh uh i'm looking at i'm looking at i have a uh an app uh from linksys or whoever it is today and i'm looking at it it gives a firm it gives a firmware version and it says it's up to date yep you know it's one dot zero dot one four
13:00
Speaker 2
Discussed earlier about the LED of the nodes because it's very important if the parent node goes red it means that there is really no connection from coming from uh from the modem or could be that the parent node is acting up you know and uh at this point since everything is online uh as I mentioned earlier we just wanted to check the settings if they're okay the firmware specially could be the firmware needs needs an update and by doing that uh let me let me uh discuss first the warranty. mm. Can I have the firmware version sir? If uh if you have access to that?
13:00
Speaker 1
0.00 216 738 okay yes okay.
14:00
Speaker 2
okay let me check that real quick. this is a captured via the lynx is app, right? uh-huh him a second here. two one six seven three eight. yeah, should be should be the updated version. uh good to know, thank you. all right okay since the firmware version is up to date, is this also the firmware version on the child mode if you have access to that? does it also show that the child load has the same firmware version? [silence]
14:00
Speaker 1
Well, yeah, I'll have to go get it. I can do it wireless. Robin, can you get my computer? Yeah, this, um, when I first started talking to you, this third node in the garage, it was online, but it... silences
16:00
Speaker 2
isolating the problem? so by doing that, we actually need a computer that can be connected wireless, uh, straight to the parent or close to the parent node, is that possible? Mm-hmm, okay. The child, no, I mean.
16:00
Speaker 1
All right, so I have a computer. All right, well, it's on the... It's on the Wi-Fi. Yeah. No, it's a Mac. [silence]
18:00
Speaker 2
okay if we have that computer we just simply need to uh go close to the parent node and then connect to the Wi-Fi are we connected? okay very good so once we're connected uh we'll just simply need to check the IP address or uh the IP address of the parent node is this a Windows computer? okay Mac computer it's a Mac computer and it's connected to the Wi-Fi can you go to um I think system preferences can you check that the settings on the Mac?
18:00
Speaker 1
Yeah, network. Well, all I see is another computer that's online here.
19:00
Speaker 2
Okay. All right. After you click system preferences, go to network. Okay. After click network, go to Wi-Fi, since we're connected to the Wi-Fi.
19:00
Speaker 1
I don't see the choice. Well all I see is network. And then the network, yeah, click on network, and then all I see is Robin's iMac, another computer on the network. No. [silence] Mm-hmm.
20:00
Speaker 2
system preferences network and then on the left corner we can choose wifi or wireless if you don't see the choice you can just read to me whatever is on your page you need to click uh network click on network uh no option that you can click from here okay uh let me see can you hit back maybe or [silence]
20:00
Speaker 1
Okay. If I go back, it's just got applications library. Well, I guess this is it. There's a button for Wi-Fi. Blue tooth.
21:00
Speaker 2
We'll go back to system preferences. Or how about this on the upper right hand corner, uh do you see the Wi-Fi icon. [silence]
21:00
Speaker 1
I have a button for Wi-Fi and if I click on that, it shows my iPhone shows the system network is Ella Grace and has the Wi-Fi settings. Okay, so I'm on the Wi-Fi settings. [silence] I don't see anything with the IP address.
22:00
Speaker 2
Mm-hmm. Yes, we can check our Wi-Fi settings and then check the IP address. [silence]
22:00
Speaker 1
I'm not sure. That's a Mac Mac MacBook Pro. Yes. Yeah. Right. [silence] System settings. [silence]
23:00
Speaker 2
Okay. Um the Wi-Fi icon, are you familiar with the Wi-Fi icon that normally would show in the upper right hand corner? Okay. Uh can you tell me what Mac model do you have? Is it a MacBook Pro, MacBook Air? MacBook Pro. Um do you see an Apple menu? It's usually on the top left. Okay. Uh can you click that Apple menu please? Okay. When you click that Apple menu, uh there's usually an option that says system settings or system preferences. Do you have that? Okay. Once you click system settings, we need to look for the wi-fi from the sidebar. Do you see it? [silence] The Wi-Fi from the side bar. [silence] [silence]
23:00
Speaker 1
System Settings. Oh. Yes. Yeah. Yeah. For the network. Yeah, yeah. To add extra space. Yeah. Okay. IP address. Yeah. It's a, yeah. Yeah, it's 192.168. Yeah. Yeah. One. Starts with 168, 134, further onto right. Dot one. Yeah. Yeah. Yeah. Correct. Eh. Yeah. Okay. Let's show it. Yeah. Yeah. I see the IP address and then end.
24:00
Speaker 2
can you can you click it? OK after you click it do you have an option to click the details? Next to the Wi-Fi network usually. yes do you see a Wi-Fi network name? yes can you click details on that Wi-Fi network name? so we can see the details of the IP address. OK once you click that do you have information about the IP address? OK can you tell me the numbers?
24:00
Speaker 1
Heh. Okay. Okay. Yeah. Go ahead. Yeah. Go ahead. Yeah. Yeah. Um.
25:00
Speaker 2
okay, thank you sir. Now we're good with that uh close the page. Sorry, close the page and then uh pull up a browser. Maybe we have Safari. pull up a browser okay. After you pull up a browser we need to type the IP address and uh let me know when you're ready. I'll dictate the numbers uh you type it in on the on the address bar 192.168.1.1.
25:00
Speaker 1
I'm sorry, I can't see your screen, but it sounds like you're seeing a message that the connection isn't private. This might be a security warning.
26:00
Speaker 2
Yes, we just need to proceed or continue. This is usually a certificate issue with the browser. We need just to consider continue proceed or advance. Those are the options, and you have those option, okay? Um, this is a normal
26:00
Speaker 1
Yeah. Yeah. Well, there's two buttons here. Show details and close the page. Yeah, it says Safari, when it warns you and a website has a certificate. That's not valid. Well, it says to learn more, you can view the certificate. If you understand the risk involved, you can visit the website.
27:00
Speaker 2
Sir, I know it reads like, you know, it's a threat. But, uh, it's a normal prompt. It's a normal prompt. We just need to scroll down and you need to let me know what are the options that we can click? Because usually, we can just continue and bypass this message by clicking continue or advance. show details. Can you click that? Can you tell me what are the details to click? Or the options to click? Can we click continue or advance or proceed unsafe? [silence]
27:00
Speaker 1
[silence] [silence] Uh, okay. All right. Um, commit, yeah, I'm on there now. So. Yeah, it's... Yeah, it's looking for the router password. [silence] Yeah. That's not... That's not admin. [silence]
28:00
Speaker 2
[silence] the website, click it please. [silence] Okay, so what is [silence] the admin password? [silence] Uh what do we have? Is this a [silence] login page now asking you to log in with your admin password? [silence] Okay. Uh the router password as a default is usually admin. A-D-M-I-N. Uh so please check. if uh you can log in with admin or if you remember the password, please do input the password. [silence] Do you remember anything uh you've uh inputted [silence] before? Are you able to login successfully.
28:00
Speaker 1
Oh, hang on. Let me give it a try. I think I got it. Um, using. I don't know. Once save the password.
30:00
Speaker 2
OK. We can simply reset the password if you don't remember anymore, uh, reset via recovery key. I think that must be uh, the simplest way we can bypass this or... You think it would be better for us to reset the password. If you can't remember anymore, we can simply reset.
30:00
Speaker 1
Okay, I'm in there. I got the password. Yeah, so I'm, onto a page with Smart Wi-Fi, tools and router settings and what have you. [silence]
31:00
Speaker 2
Okay, so are you uh are you able to access it? okay, very good, so once we're here uh we just simply need to check uh let me see here uh on the bottom right hand corner, uh usually you will have uh settings or options like uh and user license agreement, privacy statement, those are tiny uh wordings on the foot of the page. Uh I need you to look for a CA, C as in Charlie, A as in Alpha. Can you still see that?
31:00
Speaker 1
I got um. Well there's nothing on the foot of the page and there's I have like uh seven blocks. One is network status. Links is home networking. Wi-Fi settings. Guest expenses. parent rentle controls. Device list. Imprutlty. And then and then on the Oh yeah. I'm not sure there's not. Um I'm I'm on the list. Yeah. No I have. [silence]
32:00
Speaker 2
can you read what's on the foot of the page at the router's page. There's really tiny letters or tiny wording and user license agreement, privacy statement. They're usually on blue. Maybe you can scroll down at the bottom. Maybe you need to scroll down that.
32:00
Speaker 1
I'm not totally. Oh, wait a minute. I'm sorry. Here we are. Um what are we looking for? So what are we looking for? Oh C. A. yeah, okay. Yeah. Okay. All right. It has. correct. Okay. [silence] [silence] okay well the the the office uh and the living room. Uh two of these are same the third one is not on the line.
33:00
Speaker 2
after clicking connectivity, we'll land on the basic tab, right on this basic tab, we can see, uh, the firmware update, we can see the node, right? And normally we have the option, uh, that says details. Okay, can you click on detail so that we can, uh, see the three nodes listed if they're all online and we need to check if they have all the same firmware just like, uh, what you have, uh, captured earlier on the app. Uh, two of them are the same firmware. The third one is not online and it's not showing its firmware. Is that right?
34:00
Speaker 1
Right, it's, it's not showing anything for it. No, no, no. The, the third node is in the garage. It's at the garage, and that's offline. And it doesn't show anything. I have two in the house here. I have the office hub, which is the, which is the hub here. And I have a living room node, both of those were online and both of them have the same firmware. Correct. Office.
35:00
Speaker 2
And that's the office, that's a child know that you mentioned earlier that one's solid red, I believe, right? mm-hmm mm-hmm mm-hmm So, office and living room are online, is that right? mm-hmm Which one is the parent? Is it the office or the living room? Oh, yeah, yes. Okay, office is the parent. And the garage is the child node that is offline.
35:00
Speaker 1
Yeah, it doesn't even show up on here. When I looked at it on the Linksys app, it just showed it not connected or something. Correct.
36:00
Speaker 2
that's what we see on the page right now and uh that's located in the garage and that is uh solid red maybe. Correct. Mhm. Okay, uh yes we have to check here. Since we only have two nodes at this point on the page, we have Parent, Office, Online, firmware's up to date. Child node number one, which is Living Room, Online, uh and the firmware is up to date. Okay, uh first thing, we need to check some settings here. Uh we need to disable some settings which is
36:00
Speaker 2
going to somehow, uh, stable the network. Okay. Uh, this particular settings may not be needed at this point. We just simply disable it if we're experiencing a dropping connection or not, uh, not so stable internet. And, uh, we're still in connectivity, right? So from the basic tab, beside the basic tab, we have internet settings. Okay. Can you click internet settings? Okay. After clicking internet settings, we have IPV4 and IPVs. Uh, could you click could you please click IPv6.
37:00
Speaker 1
Okay. [silence] Type of I don't see that. Oh, I'm sorry. Oaks. I see it. Okay. Yeah, okay. Well it says it has three choices, automatic PP POE and pass-through.
38:00
Speaker 2
All right. After clicking IPv6, uh, we have type of internet connection. We have that option to click edit. Click edit. Under IPv6 type of internet connection, we can click edit. All right. After we click edit, there is this IPv6 - automatic and it's enabled, right? We need to disable it. Please uncheck. Okay. All right. After it is. We're not going to, touch.
38:00
Speaker 1
Oh I see okay okay I see it it's it's it's it's it's uh okay oh uh it's working on it okay it's done
39:00
Speaker 2
that that that's here, we are going on to only disable it, okay? It has a check on it. It stays automatic on the connection type, okay? right. Just unce OK, remove that check. Okay. After removing that check, we just simply need to go apply it on the bottom right hand, click Apply. You will confirm. Exactly. Is it done? OK. All right. Very good. Let me see. Once we're done disabling that, I think we may have to also fix the other node. OK? I need you to gate to to to check the gat
39:00
Speaker 1
um going on and um Bye for now. um [silence] Okay, are we doing again? I keep on, it's. um there we go.
40:00
Speaker 2
[kissing noises] target pod alto.
40:00
Speaker 2
Unplug it and we'll move it close to the parent. Ah, that's OK. I'll bring back the champagne. [silence]
42:00
Speaker 1
[silence] [silence] [silence] [silence] still there? Okay. I've got it in here and I just plugged it in. Right. Yep. Okay, I've just had the steady blue, I'm starting a blue light is flashing.
44:00
Speaker 2
chip date rather based on the serial number was July 14th, 2023. So this router has a three years warranty and it's close to the warranty just want to set your expectation from there. But this time, the call that we're having right now and the troubleshooting is absolutely free since considering it's still within the warranty while we're working on the unit. And yeah, I think we're working on the child node for now. We'll let it reboot. Let me know if we'll have a stable light from here. Okay.
45:00
Speaker 1
So, what did you say that date was? Yeah, well. Okay, it's got a green light now or a white light. Yeah.
46:00
Speaker 2
Oh, the ship date. The ship date was July 14, 2023, based on the serial number. But if you can locate or pull up a receipt, which tells us otherwise, a different date, we'll follow the receipt, normally. All right. Okay. Very good. White means online. It should be stable. So, I needed to go back to the Lynxus page, please. And we need to check if it appears to be online. The garage. And then we also need to check the
46:00
Speaker 1
I thought I was connecting to a cell phone. Should I draw you a picture? I see a lightning bolt, a red X and green. No, I'm on Ethernet. RJ45, it's showing a red X with no lightning bolt.
47:00
Speaker 2
the firmware, if it shows the same firmware. Yes. Uh, yes. On the laptop, where we checked the settings earlier, I needed to go back on that laptop and then we go to connectivity again. Okay. Let me know if we're back. Uh, yes, sir. Um, are you back to connectivity?
47:00
Speaker 1
I can look at it on my app also. It says it's the same thing. Yeah, the firmware version is 216738. Yes. Yes. It is. Well, well it was, it was and now it just went to a red light. Yeah, it did, you know, it cycled through a blue light and then it went to a white steady white light. And okay.
48:00
Speaker 2
are you back to connectivity page all right and this is with the garage right that the garage is the one that we wanted to check right good and it appears to be online now am i right like the light turns to red again is that what you mean I think it just uh doing a self heal or doing a reboot on its own we expect that to be back on solid white so let me know [silence]
48:00
Speaker 1
I don't see where to see this on the connectivity page on the computer. Let's see. I don't see where you see the three nodes on the connectivity page. Yes, on the computer. Oh, okay. Yeah. Yeah, so it. Yeah, okay. So it's still just.
49:00
Speaker 2
We'll have to see and observe it's still still booting. I'm sorry. Are you on the connectivity page? Oh, yeah. On the computer on the connectivity page, we have the details icon. Okay. You need to click that details for you to see those those those nodes.
49:00
Speaker 1
so shows the 2 nodes. and it doesn't show and it doesn't show in the garage, but the garage is still red. red. that's solid red. Okay. which is Okay. I'm pressing. Okay.
50:00
Speaker 2
mm how about the garage mm. Is it solid or blinking? Hmm. Solid red. It means that it went offline. I think that garage node needs a reset. Uh I need you to press and hold the reset button of that garage node. Okay? and we'll count. Alright. It usually takes 20 to 30 seconds until it turns blue or turns off. Okay? You'll let me know if you're pressing it. I will uh start the counting. I'll let you know when to release. Okay.
50:00
Speaker 1
Okay. I. I can't see it because it's upside down. It. It. It's. It's. It's blue. It's blue, right? It's blue. Okay. Okay.
51:00
Speaker 2
I'll start counting. I will let you know when to release, okay? Please let me know what are the light now. The status light. It's okay. Totally fine. I'll let you know when to release. If you can't see the light. Okay. Can't. All right. Continue pressing. I will let you know when to release, okay? All right, please release the button. After releasing the button, just put the child load down.
51:00
Speaker 1
it's just it's blue flashing on and off
52:00
Speaker 2
and uh... will observe the light. Okay if we have successfully reset the node, it will end up solid blue. Okay you'll let me know if it's solid blue
52:00
Speaker 1
Okay, it's solid blue now. Yeah. Yeah, it's still steady blue.
53:00
Speaker 2
Okay. Let us make sure it's going to stay on blue. Sometimes it just goes back to uh just goes back to red. Okay. We'll have it a minute. See if we can try to uh observe it first. Is it still blue? Okay, very good. It means that uh, we are good. Uh it means that we were able to reset the node successfully. Now we are going. [silence] Okay.
53:00
Speaker 1
Okay. Well, it's been on Connected. Yeah. You, yeah. Yes, yes.
54:00
Speaker 2
to add it, right. Bear with me second here. Uh you'll go back to the linksys page please. OK. OK. Once we're back to the linksys page, I need you to go back to connectivity. OK. OK. so if it's been on connectivity, I need you to look for the option that says, it's a tab. OK. Uh, uh CA router setup. It's usually beside administration tab. cA router setup. OK, click it. All right, once you have it clicked, we have options here. It's buttons that we we can click. Uh add wireless child mode. Do we see that? OK.
54:00
Speaker 1
Okay. Okay. All right. Right. Robin, would you give me a glass of water? Oh there's one by the couch there.
55:00
Speaker 2
all right. I need you to click, uh, add wireless child node. and then click OK at the bottom click it all right after you did that, you just need to observe the child mode from solid blue, it will reboot, okay? It may take a while, all right? while we're observing that, allow me to place the call on hold three to five minutes. I'll be right back, okay? Please stand on the line. I need to pull up some courses. Thank you
55:00
Speaker 1
But they it cycled or flashed or whatever several times and now they're both steady white. well the the grudge grudge doesn't show up there in the details the office
60:00
Speaker 2
[silence] Yeah, that things look. okay, very good. That's what we want and that's how the the child should be behaving if it's already onboarded, which means it's it's attached to the network. And we'll simply need to go back to connectivity and check if it's already showing on the details. We should see three nodes with the same firmware: 1.4 from office, living room and then garage. We should see that garage on that location or on the details information. But, how about the parent and then the, the living
60:00
Speaker 1
The office, the office and living room both show up, the garage doesn't. Okay. It, it shows up on my uh app on my phone, the Lynxess app. Yeah. Okay.
61:00
Speaker 2
Maybe it just takes a while. It may not be that real time. Can you click OK and we'll try to find it somewhere on a different location. Okay on a different tile. Click OK on connectivity. So we can exit connectivity. Okay, that's good. If it shows up on the app, that means it's unboarded successfully. But uh, we wanted to also check it on the connectivity page. Or sorry, on the linksys page. Are you ready? I need you to go to a different file now. Okay. Uh, instead of connectivity, uh, we need to go to the Hub acting as a wireless access point, eight does that.
61:00
Speaker 1
Okay. Yeah. Yeah, the garage shows up here. What? Yeah. Okay. Yeah. It's the same thing. 216 7 3 8.
62:00
Speaker 2
So device list. That's the top most option under Linksys Smart Wi-Fi tools. Click device list and then of course we'll we'll see the devices in here. Uh we'll see the office and living room. Can you check if there's a garage here? Or a third node. Very good. It only means that we have uh we have it onboarded successfully. On that garage tile, uh, usually you will see a letter I icon on the on that uh tile. Can you click it? It's an information icon. Once you click it, it'll provide us with the device details. Okay. Now from here, uh, if you click this for the garage, I need you to check the firmware version. Very good. That's what we wanted to
62:00
Speaker 1
Yeah. No, is there anything wrong if I just leave it here? OK. Yeah, I'll just leave it here. It's about 10 feet from the office of.
63:00
Speaker 2
It's a user. If you want to personalize it, it'll say something different. No, no, nothing wrong if you just leave it here. If you want to leave it here, it's totally fine. If you want to relocate it, maybe later on today or tomorrow, that's absolutely fine. As long as you do not press the reset button, nothing is gonna happen. You know? Okay. Very good. All right, so yeah, I think we're able to check the settings. If firmwares are up-to-date, we just have to reset this particular node to be onboarded back to the system and it's working good. All of them have the same firmware which is up-to-date. And I just wanted to send you an email later on after we get off the phone, basically, I will send a procedure that will be very helpful for you. This is called the recovery procedure. It is something like rebooting the parent node. This is for the parent node alone, okay? this does not apply on your child node. So I would advise you to do this if ever you will experience again the problem.
63:00
Speaker 1
Okay. Uh-huh. All right, good. Good. All right, great. Well, how about we change that one thing on that IPv4 or whatever it was? Yeah.
65:00
Speaker 2
Experiment the problem again. So meaning you will have like an offline node from the parent down to the child. Okay. It's a procedure, it's a YouTube video from Lincoln St., okay. And I will send that link through your email so that you can follow that uh appropriately uh watching that video to be done on the parent node when it happens again. If it doesn't happen again, there's no use for this video. Okay? All right. So, yeah, I think we're all good from here. I will be sending that uh link on the video after we get off the phone. Is there anything else I can assist you from here? Uh that that IPv6, uh we just simply need to disable it because again, a lot of uh internet service provider are already producing IPv6. You know,
65:00
Speaker 1
Yeah. okay. all right so it's it's disabled now. yeah. yeah. okay. okay.
66:00
Speaker 2
that they're being ready in the future.
66:00
Speaker 1
Like, I, I, I wanted, I only had some other Linksys. Uh, which worked pretty good. Um, and then I bought this cuz I thought it would have a big, a better range. My garage is, it's a detached garage and it's a ways from this office hub. But it, it, it works, but it's pretty poor signal. Um, Great. Yeah. So there's nothing I can do about that, huh? There isn't. I have no idea how, like, Runop.
67:00
Speaker 2
Mm-hmm. wow. Okay. Mm-hmm. Yeah, it could be with with a with a signal where it's connecting to, basically. If it's a detached garage or detached place, for example, from the office, uh, physical interference may be a big factor why it's having a slow connection or or a poor connection, you know.
67:00
Speaker 1
wire to it [silence]. Yeah. Yeah. It would have to be in that and I don't really have a direct way to get from here to there. So. Yeah. So. [silence]
68:00
Speaker 2
[silence] [silence] you can you can actually run a wire to it if you have the luxury to you know uh connect a long wire from the office node which is the parent or from the living room you can absolutely do that but you know the the downside of that is you know that wire might be needs to be very long you know yeah yeah yeah yeah that's that's basically the a big challenge you know or you can simply add a node in between so that it can feed uh a signal half way if if I'm not sure if if that isn't that is always an option but uh you know I I was thinking about the how structure where would you place that node and uh yeah I think it needs it needs uh a better planning really on how to execute.
68:00
Speaker 1
Yeah. Yeah. it's it's like no good way. Uh. Cause I. that's why I have this one in the office, the hub. And it connects to it. all right, but not. not great, you know? Uh. Yeah. Yeah. right. right. Okay. uh
69:00
Speaker 2
the garage note itself is not having a stable signal not not meaning stable it it is stable but it its it is expected to have a uh slow speed you know uh because of the poor signal all right okay yes sir thank you again for sharing your thoughts about the system and uh sharing your challenges also hopefully the reset might be helpful on the garage note [silence]
69:00
Speaker 1
Okay. Great. Great. Great. Well, thanks so much for your help. Go ahead.
70:00
Speaker 2
Let me start with LTS 001, three, three, one, eight, three. Yes, sir. All right. Thank you again, sir, for Uh, yes. My name is Larry. Thank you again, sir, for calling LinkSys. And uh, yeah, I think it's a good night on your end. Uh, goodbye, sir. Thank you so much. All right. Bye. Hello, sir? I believe you forgot to hang up the phone. All right. Goodbye.
71:00