Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready [silence] for assistance, press 1 now. For out-of-warranty products. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
All right, I just got my printer on, look, it says offline. But it's showing up now. [silence] I can't hear nothing that you're saying because the music playing. Music playing here. I can't hear what. Okay, so viewing connected computer and devices on your network. There are two ways in which you can view your the computers and devices that are currently part of your network. You can either access the device list or it is important that from time to time you view the connection device to ensure that only those are backed up to your network or there. In the case of unsecure network, there may be other unsafe using connected devices on the device list. you will be able to say, I desire. Thank you, darling. I think I hit on something. Double click on the item on the list to display this page. You will be able to see the manufacturers name as well. You will be able to change the device name here. We can personalize as well. It's 0.3 seconds. Bill. but it doesn't say it in here. [silence] still showing purple though. but something just changed something but it showed it but see I understand it's still showing offline but see it says it changed the name of that no it still shows both of those things yeah but are you on are you on the visio or are you actually on the internet I'm on the internet I want to get TV issues but stay on the phone with me I know. Okay, look, when I push, remember earlier you tell me you said, I forgot what I pulled. Okay, it says, select a type of device to add to your network. So, that word WPS showed up. It says, select WPS if your device uses Wi-Fi protected so. The option is podcast and your podcast. It says right here, select WPS if your device uses Wi-Fi protected setup to connect it. [silence] I found a way to change the password. Okay, goodbye. Wait, hold on. Yes, ma'am. Um, we just now got a new like lexus um router and we're uh we've talked to someone and she helped us uh get past the password, which was admin. And so um if I give you, I think she set it up
04:00
Speaker 2
I helpful thanks thank you for a calling miss my name is Raquel and how may I
17:00
Speaker 1
up your, if I, what information do you need to know, uh, my coun- or, [silence] no, she didn't give me that, cuz I wasn't having trouble with it. We got it set up, but now I have questions about the devices. 2253244601. [silence] Okay. Okay, it's Joe Nell d. heller at gmail.com, and I can spell that out if you need me to.
18:00
Speaker 2
um, do you have, do you have a ticket number of that call before? Okay. Alright. Okay. may have it inside your phone number. Alright, let me check the uh model number here. I mean the phone number, just for a moment. Alright, seems that the phone number has no record associated to it. How about email address instead? Let me pull up using the email address.
18:00
Speaker 1
that's no that's actually incorrect she may have put it in okay are you ready
19:00
Speaker 2
Yes, please. All right. Thank you. Let me pull up your record using this email address. Just for a moment. All right. So, I've got a record here and it's under your name. Let me check the phone number showing here. Is it your 225-235-9727. Is that correct? [silence] Okay. So, I'll just update your phone number here so that in case you're going to call us back, we can use your phone number. All right. Thank you. Thank you.
19:00
Speaker 1
That is correct. Okay, so. We got past setting it up and everything, but whenever I go to... we can't get our smart TV in the living room to find the Wi-Fi. It found Shelby, but it didn't pull it up. So, when I go to... Well, I went to the... the... I typed in the 192.168.1.1. Okay, so I'm to the device list, and it's showing... uh, the only thing that's showing online is the Linksys. The rest of them all show offline. Would [silence]
20:00
Speaker 2
Yes, I got actually your phone number and you're calling for your Linksys router, which is the MR7350 with serial number ending 1049. Is that correct? All right, thank you. And how may I assist you with your Linksys devices today? Mhm. Mhm. Mhm. Mhm.
20:00
Speaker 1
We're doing wrong that it's not finding these devices. [pause] No, it's actually showing purple, and I think that was one of our questions for you. Remember, we have read somewhere that once it's finished setting up, it will be blue and not purple.
21:00
Speaker 2
yes so did you say solid blue so it's solid blue it's on it's it's the correct color it's online and configured correctly So how about this? Let's configure your router properly And we're just going to Use the five press method. Okay Five press is You're going to click the reset button at the back of the router five times
21:00
Speaker 1
Okay, do we need to tell her that I pushed the boot button? [silence] So, I clicked it five times. And, um, now that button is kind of pushed in, so I don't know if I went five times or not. Should I try it again? Is it still showing purple? Okay, so let me ask you this. The two buttons on the back, there's one that is, uh, WPS and the other one is the reset button. The WPS is blue and it's kind of protruding out, but the reset, the red reset button is kind of pushed in. Is that normal?
22:00
Speaker 2
right. It should be the red reset button. Click it five times. Mm-hmm. Make sure to not arm, click or hold. Just click it just. Click it. You may use a pointed pen input and click it for five times. Yes, if it's not blinking, you may try again. Click it five times. [silence]
22:00
Speaker 1
[KEEP_UNCERTAIN] For it to not be stuck out. Okay, so try it again, pushing it in. Okay, so I almost have to put, okay, let's try it. one two three four five Okay, so it's green. It's still showing purple. you know it's solid purple [silence] All right I did. I changed the I changed the got me thinking, um, what did we change? We changed, yeah, I know that whenever I guess we changed the Wifi is I get a little confused
23:00
Speaker 2
Yes, that's actually normal. Yes, that's normal. Yes, please? All right. Is it now blinking? Is it blinking purple? It's still showing solid purple and when you mentioned that you have access on the device settings, did you also create, uh, like customize the WiFi name and the WiFi password of this router? Mhm.
23:00
Speaker 1
confused with the name of the Wi-Fi or the name of the router.
24:00
Speaker 2
Okay, got it. How about this? Let's double check the firmware of this router. This is the reason why your device is showing offline. It's because the router basically is not configured properly. Do you have the link... Linksys Smart Wi-Fi page open there? Where you can see the devices connected? Mm-hmm.
24:00
Speaker 1
It did make my tv in my living room start working, but then when I Googled it, it said that you really shouldn't do that. That people could hack into your Wi-Fi. So by me pushing that blue button, does that mess up that reset that you're trying to do? Okay. I see what you're saying now. That firm is I do see on the on the website, says firmware updates available. Should I push that? It says update. Okay. Thank you. Okay. All right. It says important update firmware, yeah.
25:00
Speaker 2
It could be since WPS will just like scan for available network and environment to connect right away. It could be that could be the reason why that mess up the devices but no worries, we'll try to check for the firmware and if it's up to date, then we can formally properly reset the router and configure it back. Mhm. Yes please. Let's update the firmware. Yes. Welcome. Okay.
25:00
Speaker 1
Okay, great. We, I think we're getting somewhere now, thank you. I, I saw that earlier, but I didn't do the upward update because I thought, well, if something's wrong with the this router, then and I have to send it back and I want to have updates on there. So let me ask you something while, while we're going through this process, should I push that blue button again and undo what I did? No. She, she, okay. Okay. All right, so it says right now, it says, uh, your router is rebooting and then it gives you the option to push, yeah, uh, okay.
26:00
Speaker 2
and let's wait for it. Let's finish the update for the meantime. And then if after the update, the router still showing solid purple light, we will configure it properly. So that it will show a solid blue light. [silence] No need. Um, it if you want to connect a device to the Wi-Fi, just use the Wi-Fi name and it's Wi-Fi password. All right.
26:00
Speaker 1
Do I press OK? And then while it's trying to find it, one of the things it says, it wants to know if you want to automatically get updates. Should I have that auto clicked or? Okay. It's waiting. It says waiting right now. Oh, it's going. So the light is blue and it's it's blinking blue, but it's just doing something. It says wait.
27:00
Speaker 2
that's confusing okay yes please yes make sure it's turned on for auto updates Okay. [silence] All right. [silence] So just wait for the links is smart Wi Fi page to show up again that shows the new firmware.
27:00
Speaker 1
And then while I'm waiting for that to get one of the other things I have other questions I had was um and it looks like I found where it needs to be done. I want to reset the the uh router's password which is now admid. I want to be able to change it and it looks like that's under connectivity. Is that where I'll change that? Now let me ask you this if I if I change that is that going to knock everything back offline again? Okay Okay. Well, I just wanted to make sure uh it's still searching. Okay firmware update complete and I'm gonna push okay, but now the light has turned back to purple but let's see what happens. Okay.
28:00
Speaker 2
Mm-hmm. Mm-hmm. Yes. That is correct. It can Mm-hmm. No, it will just stay. because it's different from the Wi-Fi password. So they're technically different. Don't worry. Mm-hmm. All right. So we'll we'll properly set up your router. So on that page,
28:00
Speaker 1
Okay. Okay. Before I get out of this page, let me make sure that I did something right. Okay. I'm on the connectivity page and it's firmware updates. I did click the automatic. So do that, but I don't need to push the check for updates because we just did that. Correct? Okay. And then time zone, it shows Pacific time. I think we're in, what time zone we're in? Central. Should I change that? [KEEP_UNCERTAIN] Okay, is it this one Neil? Okay. It's a central time. Okay and it says automatically adjust the daylight savings time, I guess that's okay. So we're gonna push apply. Okay, so now I'm going to go back to. So where to go now? Okay, I do too. Okay. Okay. [silence]
29:00
Speaker 2
All right. Yes, please apply. On the main page, scroll down all the way to the bottom part. At the very bottom right-hand corner, you will see the tiny letters C A. Click C A. All right. And after clicking C A, it will refresh the page and then let's go back to connectivity again. And at the connectivity page, let's check there if you have the tab that says PAW L backer setup or Vellops setup tap.
30:00
Speaker 1
Okay, yes, I said develop setup. Is that the one you want? The dev, okay. Yes. Okay, so the first one is the SSID. What what did you say that is? Oh, okay. Okay. Okay, so yeah, I don't know that I named it yet.
31:00
Speaker 2
Alright, click X. Mm-hmm. And are you seeing there the SSID and password? Or OK, so here's the thing, we're going to enter the Wi-Fi password you have created for your Linksys router. Enter their SSID for the Wi-Fi name and then the second box will be your Wi-Fi password. It is the Wi-Fi name that you're going to use for the router.
31:00
Speaker 1
So we're setting up a name. Okay, so we're going to okay. So let me ask you again. Okay, so what I'm setting up here is not the Wi-Fi password. I'm setting up the router name and password, correct? is not the admin. Okay. Um so it's one that I've already created. So I'm trying to I'm not trying to make a new one. I'm just trying. Okay, let me see if I do this right.
32:00
Speaker 2
Yes, please. This will be the Wi-Fi signal name that will be coming from the Linksys router. This will be your Wi-Fi name and your Wi-Fi password coming from the Linksys router. This is not your admin password. Yes. Yes. You can re-enter the Wi-Fi name that you have created for your Linksys router, and the same goes with the Wi-Fi password. [silence] Click the button says that up node. Alright. Let's wait for it.
32:00
Speaker 1
Ole, okay. So that's finished. And what do I do next? And like you said, the light is blue now. Tell me again, repeat that for me. Okay. Oh, okay. It says, if you are connected wirelessly, please reconnect to Shelby. Yeah. Okay. So, do I push okay? Did you tell the wrong Call?
34:00
Speaker 2
all right and just to verify on the lynx smart Wi Fi page it is showing now your master node is configured is that correct though a connectivity page on the CA router setup or VELOP setup is it showing now their master node is now configured. I see so it's. Yes, click okay.
34:00
Speaker 1
[silence] I'm sorry, I pushed the wrong one. Okay, so now it brought me back to the main page again. Okay. Okay. Wow, it's showing a whole bunch of them now. But some are online and some are not. So, okay, the computer is. Okay, so this one is now no. right, but it just, I guess, you gotta rename that. Okay, so, all right. So, well, I'm very confused. I don't know. I'm working on his name. That's you.
35:00
Speaker 2
and let me know if it... there we go. all right, so we have now configured your router firmware is up to date and it's now showing solid blue light. let's go back to devices on that link in smart wifi page. let's check if how many devices it's able to connect back. [silence] all right. can you check as well your TV? um, how about let's check the actual devices. let's...
35:00
Speaker 1
and what does she want to do she wants you to go to tv and see if it's connected to the internet it says recon connecting connecting you now it'll send a message on okay it says recon it says reconnecting please wait so it it is trying to find it so you you're going to have to put that password back in it I'm sure. because you well I'll tell you what it does it's just the dots are blanking like. so while we're waiting for for that can you explain to us what the W um ps or s what what was that now the the blue button on the back I push it I'm just wondering and then you know what is that and and should we it sounds like according to what we've researched you should stay away from that because that's an unsecure connection
36:00
Speaker 2
Check your actual TV. Make sure it's connected to your Wi-Fi and check the internet. [silence] Check if it also connected to the Wi-Fi. [silence] Okay. [silence] Yes, right now, Wi-Fi is actually [silence]
36:00
Speaker 1
Okay, perfect, okay, now I know. Let's see. Don't do this to me.
37:00
Speaker 2
[KEEP_UNCERTAIN] to connect a device to the wifi network it's one way or an option or a method when connecting a device it's an older method actually so that's the first method that you can connect before a device using WPS. As long as the device like for example a printer, smartphone, TV supports WPS hat WPS you can use that to pair with the router's wifi. Yes. And second Okay the second way to connect a device to the wifi is using your wifi password. So that's safer compared to WPS. Alright and it's still connecting. Um. Are you seeing the wifi name on your TV? And the under its availability?
37:00
Speaker 1
No, it's still... Okay, please don't do this one yet. Why? Are you not right to first one? No, it's not even connecting the other TV. She's trying to help us with one. Well, try it. I don't see how I could have possibly got this one. All right, so he's trying another TV just to see if it pops up. Okay, so now that you've helped us reconfigure it and everything, there's a whole bunch of devices that are showing up and but they're all starting with a E. One. So there's two of them that say E. F and I don't know what these are, so. Now we do have a streaming, we have three streaming boxes, but I don't
38:00
Speaker 2
Okay. Um. Um hun-hmm. Um hun-hmm. Okay, see? [silence]
38:00
Speaker 1
I don't know if it's that. Okay. Okay. So, I'm, I'll go over here. I'm going to under the clear device list, I'm going to, um, say okay. Oops. It says Remote Control. Do you sell that, that, um, at the site?
39:00
Speaker 2
and if it's not showing the brand name or manufacturer name oh the device in the device list um how about this we'll try to restart remove those offline devices on that device list page at the right hand side you will see there a broom icon you are going to click that yes and does set your expectation yes it will disconnect the devices that are currently connected but they will reconnect back after will just restarting and removing the offline devices in the network yes
39:00
Speaker 1
Reboot. Your router is rebooting, okay. Okay. Okay. Trying to do too much at one time. We need to just get your TV going, Maggie and don't worry, she's helping us get get a lot further, but we're we've got to get this rebooted. There was too many names. Now, um, it looks like it found the Skybell. Oh. You want to do this. No, I didn't ask you to turn that on. I'm I'm trying to we're trying to reboot all that. It's going to it's going to knock you back off. So just wait till it reboots right now. No, this biggie is not look.
40:00
Speaker 2
okay. yes, click okay. and then let's wait for the router to finish rebooting. [silence]
40:00
Speaker 1
it still says waiting. [silence] it's solid blue. [silence] Okay, so now it says device list, it shows office TV is on, network device. [silence] Okay, so it's showing three network devices. [silence] So I've seen and they kind of look like streaming boxes, I guess you would say. And then it shows a node node1, which is our router, it looks like a picture of a router.
41:00
Speaker 2
Okay, let's wait for further. And right now, the light in front of the router, is it blinking blue, or is it solid blue? Okay, it will only blink if the TV is offline. Okay. Yes, that's your router. And we can now check your TV, then try re-start starting it and then reconnect to the Wi-Fi.
41:00
Speaker 1
do that. Okay, do that. All right, go there. The press show. You'll see. Okay. Yeah, the modem's on. Okay. So now it found the Shelby. It's okay. So his TV is finding the Shelby. Well, wait, how do you know? It just says it's okay. So the TV says Shelby and it says connected. So don't you have to just get out of that and go back to your TV now.
43:00
Speaker 2
All right. Okay. Let me connect to it. Mhm. Sweet.
43:00
Speaker 1
Okay, it says, please wait. Checking for internet connection. This will only take a few minutes. We can't connect to your broadband router. Please make sure that your broadband router is powered on. You can also try to reset your router by turning it off and turn it back on. Are you sure you want to continue? Do you think we need to turn the router back off again, even though everything else is pulling up?
44:00
Speaker 2
You may also test the TV since it's connected, like open any apps. It's working. [silence] No need, since I'd already done that. It seems that TV is connecting to a different network. Let me check. This TV, [silence] is it connecting.
44:00
Speaker 2
They're connecting wirelessly, right? Like through Wi-Fi? Uh huh. And this streaming box is wired connected to the Links CONnec router or it's directly to the modem. Okay. Um, can you can try instead turn off and on the streaming box. Since that's where it connects there as well, so like from the Wi-Fi.
45:00
Speaker 1
i go down to to spectrum can you go down the spectrum you're back to that tuner baby we don't have it's not that's the the wrong thing you okay look you need to um yeah okay um the zoomao box still says that um okay try press and connect okay so it says okay so our our streaming boxes are called zoomao and it says no wi-fi connection make sure that your router's working normally press home I didn't finish reading the screen now what'd you do okay go down go down
46:00
Speaker 2
Do you have a remote control for this, Azumo, because we can try, check its settings, open wi-fi, and check if it's really connected to your Lynksys, wi-fi name. So, yes. Yes, Settings, and then Look for a Network.
47:00
Speaker 1
I think, OK. So, we are in picture and sound. picture and sound connected device where should we be going maybe connected devices now you see it? Yes. Network connection says not connected. OK. So, under
48:00
Speaker 2
connection option. [silence] How about network connection? Do they have option for that? Network connection or network. [silence] Okay under network connection is there option for Wi-Fi network.
48:00
Speaker 1
you're working it says network connection and we went to status and it says not connected but go over to advance maybe last time what I did it says it's connected okay I had to go to reset last time I had to go to reset okay and that's when I had to go push that blue button on the back of the see it's checking the internet connection right now Thank you for your patience hold okay again it says we cannot connect to your broadband please make sure that your broadband router is powered on um it says yeah you can also try to reset your router by turning it off and back on
49:00
Speaker 2
and no problem. [...] Okay, it's actually done, and the broadband router, it actually says that there is the
49:00
Speaker 1
[silence] you know, we're not seeing that. Let me see this remote. All right, let me go back. Um advanced settings. Okay, advanced settings. Here we go. Go down to Okay, so tell, okay, so I'm at advanced connect advanced settings and it's your options is IP settings or Wi-Fi settings device location. So the Wi-Fi is on, it says it, if if turned off, you won't be able to connect to your Wi-Fi, but it's on. Should I turn it off and back on?
50:00
Speaker 1
Available. Okay, so under advanced the only thing I have is I see device location Wi-Fi IP settings and what is IP settings uh the IP address do you want me to read to you what the IP address is?
51:00
Speaker 2
Yes, we can try that. And then after turning it on, let's check if it scan for available networks or available Wi-Fi networks. IP settings is that's the IP address details. Can we select that IP settings instead and can we check if there is IP address? Yes, please.
51:00
Speaker 1
and to 168.1.43. yes it's just the on and off button okay okay so um at the devices uh list is that where you
52:00
Speaker 2
All right. So, that means it's actually connected with the Linksys router. It has the same range, IP address. Can you go back to Wi-Fi option? The Wi-Fi option there, is it just a toggle off and on button? Okay. All right. We will try to change channel next on your Linksys router settings to isolate since it has an IP address. Let's go back to your computer where you have the Linksys smart Wi-Fi page. And then you go to the connection and click that wire, which says wireless. And then we're just going to scroll down and find it's manual you're settings and then just pick the channel here. And just click save right there, right? You click save, right? And then we'll connect back your phone or your laptop once again and then see the performance. And when you do there, when you do change your channel, it'll usually make a disconnection so that all devices you connected from the router will automatically re, how you call it, sync from there. All right. and let's close that page. Hit click ok to close. And let's go to Wi-Fi settings on the left hand side. All right. And is it showing your two. 4 GHz Wi-Fi name from that page? All right. So we'll start with the 2.4 channel. you have the other option for channel. Click the drop down from ot auto channel, change to to channel number one. Okay. for the 5 GHz, from auto, change it to channel 36.
52:00
Speaker 1
okay. I did you say okay. all right. It says okay. It says yeah. It says your updating your Wi-Fi settings and so do you want to do that and you push continue because I do. Correct. Okay, applying the changes, your router is applying the changes and press okay. It says that you may lose connectivity for a second. Okay. All right. Those settings are set. [silence]
54:00
Speaker 2
and once done, click the apply button Yes All right. And confirm. Yes Continue All right Okay, let's wait for the Wi-Fi settings to show up. All right, so we'll try it again your TV. I mean, your
54:00
Speaker 1
toggle off and I'll toggle it off and on. now. and I'll toggle it back on. okay, so it's back on. uh, what should we do next to make, to see if it's connected? yeah. okay. all right. don't do this in the office. last time I did this, I went drive over here and push reset. why you do that without just her telling you to? this what I did the last time, it might be telling her somewhere else. no. okay, it says cannot connect to your broadband router. or your router.
55:00
Speaker 1
Tell her when we go to confirm, tell her when I go to confirm, this is where I think it's, it's going to be those options. Now, this, Okay. All right, so he pushed confirm, and now it says Wi-Fi using passwords. Select your router, then enter the password to connect. So, I think you have to push OK. Stay where you're at and see if you can push OK. Okay. Well, we are getting somewhere. Okay. It says, let's get you connected. Your Wi-Fi network is Shelby. And it says, okay, so press OK, Neil. I did that. Okay. Give it here. [silence]
56:00
Speaker 2
It's still the same? Mm-hmm. Okay. And is it showing your Wi-Fi name or a Wi-Fi password field where you can enter your Wi-Fi password? Okay. Okay. Uh-huh.
56:00
Speaker 1
Okay, bye. Okay, real. [silence] Okay, it says connected. It says okay, so we need to see what you need to do now. To see if it's working. So it says excellent wi-fi connection. Okay. So see if you've got it now. Go where you need to go. I'm trying to get back to home please. Now go down to your... I think we got it. Re-connecting. Well give it a minute. It says re-connecting. Now you got your dots. We're getting somewhere. Yep. Okay. So no. Um, I'm, I'm gonna come back in the office, so what I'm not gonna keep you on the phone any longer. I feel like I've kept you all night. Um. So what I wanted to find out was since we uh.
57:00
Speaker 2
All right, Penn. Yes. All right, that's great. Okay, all right.
58:00
Speaker 1
Went to the Wi-Fi settings and you change the channel to to those two. Is that what the whole problem was the whole time or cuz I have no idea what we did. Okay. Perfect. So, whenever I get off the phone with you and I'm trying to connect our other two phones that I'm sorry, our other two TVs which are in the house, I shouldn't have to go back in there and do anything else again, right?
59:00
Speaker 2
okay, channel actually helps your devices find the network. So it finds the that channel number one and 36 it may not be congested. So within that channel your TV able to find the Wi-Fi. So it's okay if we still set it to channel one and 36. It helps troubleshoot your devices that unable to find the Wi-Fi. Currently, no need to do anything on the router settings since we all set.
59:00
Speaker 1
Okay, perfect. Um, so I'll tell you what, let me go back to, um, I'm going to push apply, and then okay, yes, okay. So now I'm going to go to the list of devices and that TV should be showing up now. Okay. So, um, again, I don't understand what all these icons are cuz I'm showing a whole bunch. So if you can Okay, so I see my computer, I see a cell, two cellphones. I see, the only thing I'm confused about, there's a network device. There's one, two, two that say network device and then there's three that says it starts with an ES 1.
60:00
Speaker 2
you'll be able to connect your devices. Just simply, uh, connect your device to the Wi-Fi and it should... able to connect.
60:00
Speaker 1
Oh welcome. Perfect. I was wondering how you figure out, okay. So you've taught me a lot with that too. So I'm gonna press, okay. Now, and then once I figure out which Zumo boxes which, then I can re-label them, say in, you know, which room they're in. Now, let me ask you this. Will the, I have
61:00
Speaker 2
possible that there are streaming devices, but in order to verify and make sure they are those connected device, you can actually click that icon. However, uh, you need to match the serial number. So, on that icon, when you click it, under details, you will see the IPI address. Get the IP address, and then you may need to go to the settings over ZUMO box, back the IP address, earlier, then match it, so that you can rename them, on the device list. Mm. Yes.
61:00
Speaker 1
one that says living room Living room online. Would that mean, I don't know why it's named that. Do you think that's the name of our TV? Like, our TV Wi-Fi is showing up as well as the Zumo box? So in other words, both of those are connected to this router. Okay. Okay. Perfect. Okay. That's making a whole lot of sense. Okay. And um, let's see, I think you've taught me everything. The light is blue on the Linksys. Um, I think that's everything. So um, let me make sure my husband doesn't have any questions for you before I.
62:00
Speaker 2
Yes. It could be that that's the device name on the actual setting. So, I would highly recommend if you can navigate the settings on the TV and check IP address match it on the device list so that you will know which is which.
62:00
Speaker 1
hang up. You have any questions for her? Thank you very much. He said to say thank you very much. Well, thank you so much. You have been so much help and so patient with all of this. Thank you. Do the same. Okay. Thank you. Bye-bye.
63:00
Speaker 2
Okay. You're most welcome, Janelle. Yes. Thank you so much for your patience as well and cooperation with this. This once again Raquel. Thank you for calling Lynx's and have a wonderful night. Take care, both of you. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye. Bye.
63:00