Speaker 1
This is Linksys, technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Uh, hi, Tom. This is Paulo from Linksys customer service team, level two, and this call is recorded for quality assurance purposes. Hello, sir? Uh, hi, uh, this is about I'm calling I can hear you, sir. Uh, yeah. Uh, I'm calling back about the eight to 500. Sir. Um, yeah, it says here that you're experiencing slow internet speed. Is that correct? Mhm. And, uh, I just have a couple of questions. Your wave, uh, Earthlink, um, do you happen to know your subscription speeds there? Is this a 500 Mbps? I see. Okay. Now, uh, [silence]
00:00
Speaker 2
Can you hear me? Okay. Uh, sort of, yeah. Yeah, but no 770 megabits per second.
00:00
Speaker 1
Here's the transcription of the audio from the left channel:
02:00
Speaker 2
the Ethernet system in, in back in the day, 10 megabits per second was considered average, and 100 was sort of the new spec. That's, I know that's really slow compared to today. But keep in mind this device is like, you know, it's, you know, 12, 10 years old, something like that, you know. And even back then that was kind of average. It, it just wasn't like a high-priced, high, you know, high-end modem kind of thing at the time. So, um, but it should be able to, it should hook up at 100 megabits per second. No. No, I think the, um, the other person is a little confused to what I'm trying to do. Uh. I'm.
02:00
Speaker 1
[silence] OK. Ah, OK.
03:00
Speaker 2
The device should be able to hook up to the Speed and when you do the the Setup configuration, there's nothing that specifically mentions the ethernet and I've been through all the different settings and I can't see anything that I could adjust on it or tell it to just use a 100 megabits per second. And and and I'm an older dude and you know the the even the the hardware this time that would have been an option. I'm just not finding it and so I was hoping someone would help me find this. I know that the the system, yeah, I know everything on the system is capable of doing the 100 megabits per second because if I just take the cable out of the I have the router hooked up to an ethernet cable. And yeah, so it's not using Wi-Fi. It's an actual electrical connection. And if I take that same cable
03:00
Speaker 1
Okay. You're right about that, sir, yeah.
04:00
Speaker 2
table and plug it into my computer and run a test, it's capable of doing, it's at least capable of 100 mbps. I've actually had it up to a couple hundred with the modem itself. So I know that the modem can do it, because it's plugged directly into the computer. Now, when I plug it into the router and do that, then it's telling me that it can't get above 10. And here's one of the telltale. When you do a speed test to see how fast you can hook up to the internet, your download speed is always way faster than your upload speed. And right now, they are the same. That means that the router itself is probably set to 10 Mbps and not to... And so I need to get a way to force this.
04:00
Speaker 1
to the 100. Okay. Uh huh. Uh huh. I guess. To be honest, there's none. There's none. And I have a question. Yeah. I have a question. You made mention of software, sir. Is that the Cisco connect software? Okay. Let me do a little research. Um, okay. Okay, um in that case,
05:00
Speaker 2
Yeah. Yeah. And there must be something in the software somewhere. The software's a lot more like user friendly and not quite as much tech friendly. And I'm an engineer and um, and I know there's a way to do this. And right now I can tell you, from what I'm looking at from from what I can test on various things, I pretty much think this links router is working correctly. I don't think there's a problem with it. I think this is just a setting. I think this is a setting problem somewhere. And I understand that probably nobody there has used this software in 10 years. And there's probably, I don't even know if you guys have any tech support people that have been working there for 10 years.
05:00
Speaker 1
Are you using Google Chrome or are you using a different software?
06:00
Speaker 2
No, I think I'm using the Linksys software. Let me... let's see, I think when I go to my tools, I'm using the Linksys control panel. Oh, let me just get back on that. Oh, wait a minute. I have, I'll have to switch back to the, to that network. I've been using the modem network because I can't get I, I can't. Okay, so hold on a second. So it's, yeah, it's not going to do it. Let me just close that. And let me just switch over to the modem. So, let me connect to that. Okay, so right now it's hooked up to the internet. It's hooked up and secure. Everything is fine. And if I go to the Linksys control panel, which I believe is a website. No, it's not. It's a um. No, the the no, the the Lynx just router is connected to the modem. So. No, that's that's going through Wi-Fi. [silence] Yeah, yeah, yeah, yeah. So it's It's trying to hook up to the Lynx system so that I can use it. And I'm I'm on the um the http coded site, which is 192.168.1.1, which is basically anytime you have some sort of um router, that's the number that they always use so that you can get to the actual hardware itself. [silence] So the page shows a link, it says Lynx router
06:00
Speaker 1
yes, The better to describe it, yeah, you're about to access the web interface. Let's go there, sir. okay. hmm, I know where you're going there. Yeah, go ahead. Yeah.
08:00
Speaker 2
Okay. So, if I log in, it shows the links, it says it's a link says page, and it's saying that-- whose-- hold on a sec. Let me zoom this in. I can't quite see it. Uh it says the firmware version on the router is 3.0.00. And I don't expect to be able to get a firmware update. If there was one available it probably would it would have done it automatically because it's such an old product that I would think that it just does what it does and good luck to you. So, on there, yeah. Okay, so, where it says setup, it's got the basic setup, the VLAN setup, um, IPv6, you know, the the different stuff that
08:00
Speaker 1
Mm-hmm. Mm-hmm. That's this mask. Yeah, okay. Mm-hmm. [silence] What?
09:00
Speaker 2
So, right now, I've got... ...settings for automatic configuration for a DHCP connection. That would be the most standard option to use for... ...for this type of modem. And so, um... Yeah, and so it doesn't... Yeah, it doesn't have anything else. It's just asking me for the IP address, which is what I just gave you, 192.168.1.1. And it's t, it doesn't have any um submask subnet mask on it. Um, It... Yeah, no masking or anything. And so, it's got it's got those various options. Now, I could hook it up, I could go through the wireless settings, which, um, but the wire and the wireless is working just fine and we're not actually using it wireless for this part of the project.
09:00
Speaker 2
I'll give you if you got a second give you the basic usage of what I'm doing. All I want to do is hook up the router to a bunch of various older and newer devices that I have around my house. I'm going to use it only for the house, not for the TV set, not for anything else just for like security cameras, the thermostat, the smoke detector, you know, things that are pretty low bandwidth. So if I can get the 100 megabits per second, I'm going to have more than enough. That's not going to be a problem. The thing is that every time I change an internet service provider and I have that stuff hooked up to their modem, which I do have right now with Earthway, but if I, but I'm not satisfied with their service. And if I change to um say T-Mobile, then I have to move all, you know, 50 of these devices to a different modem. So the idea
10:00
Speaker 1
Mhm. Okay. Mhm. Gotcha. [silence] Okay. Uh hold that thought um Tom um hold that thought you said you use the same cable when you're wired this computer directly to the modem to the link. That's right. Do you happen to know if that's a cat 6 cable or a cat 5E? Do you happen to know that?
11:00
Speaker 2
was to purchase your router hook up everything to your router and then if I have to all I have to do is move the router so that's one device versus 50. But before I can do that I need to make sure that this router will work for my house. And so far I can't get the the internet speed I need. that it should get the 100 mega bits per second I'm just not able to break the 10 mega bit per second load. And like I said since I've had the cable hooked up to my the same cable I'm I'm plugging into the linker router. I've had that hooked up to the computer and and that works just fine. So I know that I know the the ha sure. Yeah to make it.
11:00
Speaker 1
But it's okay. Sorry to interrupt, but I'm sure you're getting the speed that you're looking for when the computer is wired to your modem. Okay. We're going to skip that question. Now, Okay. Yes it is. Now, Okay. Um, I'm about to answer that question on Tom.
12:00
Speaker 2
Let's see. I should be written on the cable somewhere. yeah. Yeah. Yeah. And it's a it's a cat cat cat Five cable and it's a it's a solid cable. It's not like some home-built, you know, PVC coating kind of a thing. It's a rubber cable. And again, it's working on various devices that I've checked to see is it is the is the modem actually capable of giving me 100 mbps. And yes, it is. And I know the and I know that the router is capable of 100 mbps. So I need to figure out, I think this is just a software configuration issue as to why this isn't looking up.
12:00
Speaker 1
okay, since you're under web interface, uh, you've clicked already the main tabs, and if you go to the far right, there is a status right there, okay, you might want to click that. It's right beside administration. Yeah, mhm. Where are you? If the speaker is on status right now, there's some tabs, uh, right below it, that says there ports. Now, under ports, now, um, I understand where you're going to this, um, uh, your goal, Tom, okay? now, by the way, um, uh, 10 years ago, [silence]
13:00
Speaker 2
Hmm. Okay. so uh... see, there's no, there's no speed indications on here. It gives me like all the technical info. I'm sorry, go ahead.
13:00
Speaker 1
when setting up this particular router, there's what we call Cisco connect software, this is how it was set up, and running with a setup wizard, um uh if you're going to ask me if there's an option to change, like you said, you want to force this to uh 100 Mbps from the software itself, there's no option there. Now, a good thing you're already on the user interface, okay? Um uh as you can see there's 10/100. For this particular router, okay? Uh we can't assign or change it to get into 100. Now, um my other question, uh Tom, since you checked the speed when the computer was wired to the modem, uh maybe I missed this one. When you wired that computer behind this, uh this router, sir, you said you're getting only 10 MBps? You're not getting um um okay, gotcha. Let's go. Okay. you're right about that sir. That's my question before Tom okay. How do we know actually that uh green color there uh uh that would mean uh that the port is working It's behind the Lynx is right at the back that has a yellow port.
14:00
Speaker 2
Correct, if I, if I, if I do, right now, if I do an internet test, it won't exceed 10. And not only that, but the download and the upload are the same speed. Which means that the, um, yeah, the that that means that the router thinks the Ethernet connection is a 10 Mbps, not 100. Now, if I look at the page you just gave me and it's the internet link, there's a green box next to where it says internet under the 10/100 megapix per second, but that doesn't give you really any information as to is it doing 10 or 100, or is it just saying that it's looking up to the internet? Which it is looking up to the internet.
15:00
Speaker 1
mean that's a port, but the label itself is that particular port should be capable of 10/100, so it doesn't mean um that we can, mhm. Yes, sir. you're right. Mhm. LAN, yes. Yes. [silence] black wire black cable. Okay. Mhm.
16:00
Speaker 2
Yeah, it doesn't mean we're getting 100, it just means you're getting up to 10 or up to 100. So, so it's saying that it's hooked up correctly. And and I um I'm an engineer, I know I hooked it up correctly. And the other four ports that it shows, those are the LAN connections out of the router that I was going to hook something else to it, but I haven't done that. And I I normally wouldn't use it that way. The um the router is just going to be a Wi-Fi connection to all these little mini, you know, mini devices around my house. And some of them are old, like I have an old um uh old WPS printer and that's hooked up and it's working just fine. Exactly, exactly. [silence] Okay, so I think I'm talking to somebody that has some clue. However, the same part could be, I have a clue, too and maybe this isn't something this software allows you to do and maybe you have to use the Cisco software, but I don't have access to that, as far as I know. Yeah, but sometimes you can find old sometimes you can find old copies and stuff. [silence] Well, and if this is going to be a real problem, I may have to return this router and keep where you know. I'm a I'm a part source specialist at work and I understand that you you get a part that looks like it's exactly what you need, except it isn't.
16:00
Speaker 1
OK. Yep. Mm-hmm. You sure? Yes, sir. Yep. Mm-hmm. Mm-hmm.
18:00
Speaker 2
And so, this, all this router looks like it was time place for all the parts that I have. And then it would do it. And the thing is, is that, that this router's like 10 years old. 100 megabits per second 10 years ago, it was still like, that was pretty slow. And that was, that everybody should have been able to do that. And still should. So that that wasn't like, yeah, 10 years ago, that 100 megabits was like, wow, that's high speed. No, 10 years ago, high-speed was like, you know, it was like half a gig. And I understand this router wasn't the, you know, it wasn't this, you know, the highest end lintless router at the time either. It was, you know. So, but since I just bought this, like, um, I just looked at it three weeks ago. I got it at the end of May. I could still return it to Amazon and see if I could get something different. It's just that, you know, before I move all these devices over it, cuz that takes like almost a month.
18:00
Speaker 1
Mmm. Nice one. No sir, there's no... Yeah. Just to tell you, Tom, okay, I'm not, you know, like, boosting, okay? Or bragging about. Way back 10 years ago, I was still in level 1, okay, that's why I'm familiar with this routers, the E2500 series. There's an E series router, it starts from E1000, E12000, and I've seen that Cisco software, there's no option to force it to 100- that sort. So, it's, that's, that's...
19:00
Speaker 2
to reset every modem and you know some of these cameras are up in the top corner of my house you have to get a 10 ft extension ladder to do it I have to go rent one and so you know and I don't mean to dwell on about my own personal stuff I'm just wondering this seems such an easy thing isn't there some way to just force this to be the 100 megabit per second and I'm guessing the answer is no. [silence]
19:00
Speaker 1
yeah yes your room mm hmm I'd do technology mm-hmm mm-hmm I see mm-hmm
20:00
Speaker 2
I'm sorry. I don't mean to keep interrupting you. since you've been working with this for a long time, and one of the problems we're getting a brand-new router, which I have no problem with is the WPS. Because modern modern printers that you would get will probably hook up via Wi-fi, and this was the Wi-fi, yeah, this was a different version of Wi-fi at the time, or it'd be a Bluetooth route, printer, you know, something like that. Yeah, yeah, and so a lot of the routers don't come with the the ability to do that. The modem that I have, the Earth Link modem, that the that would not hook up to my printer. I do have uh another router that I'm using that works just great with this system. That's why I know that it is capable of doing it from the Earth Link, is I have a D D Link router.
20:00
Speaker 1
Ah, okay. I see. All right. Mm-hmm. Just to let you know, okay? Uh, I'm looking at here, uh, a simulator of this particular model, sir, okay? In case you have,
21:00
Speaker 2
that's from about the same era that I use for my business part of the connections in my house for my studio and it is definitely screaming the full 100. Yeah so that that's why I thought this must be something of you know because we're talking about two devices from about the same time the same cost. You know Linksys, D-Link, Cisco, you know all of those parts were basically manufactured by one company and everybody is putting their own name on it. So that this should be something that's doable. I wonder you just brought me to this tab and if I go to the local network. Um, let's see and go to the client table.
21:00
Speaker 1
questions about the tabs there okay it's been awhile I haven't seen this interface to let you know about that so you're going to the DHCP clients table right so let me just look for it um mhm wired land I see uh IPv6 as far as I can remember okay most uh links uh routers are uh IPv6 ready
22:00
Speaker 2
Yeah, all it showed was my wireless stuff. But I thought since it is a LAN network, I would have thought that maybe it would have showed up. But it's not showing anything about the, it's not showing anything about the cable. And there isn't really any options to do anything. Yeah. The only thing that might be an issue is that it says DHCP server is an IPv4, where maybe it needs to be an IPv6, but I don't know how to change that. Huh?
22:00
Speaker 1
So, uh, if the Modem or the internet service provider is IPv6. This is, um, um, enabled right away. Let me just um, um, quick. Quick, uh, check because it should, okay? It should, um, uh, where do I can't remember that tab anymore. But, um, it.Okay, there you go. I've found it, sir. It's, um, it's under setup. Okay. And I was re
23:00
Speaker 2
No, I know it's, I'm in the customer service business myself, and there are times where I'm like, I know I did this once before, but it's been like 10 years since I did it, and I'm like, how did, I know you can do it, but how? What did I do? It came up once in your lifetime, and you're like, I'm like, right there to tell you what to do, but I just can't, I can't get the last part of that. There's a help option. Okay. Okay, so I'm under status.
23:00
Speaker 1
right I'll and there's a sub tab there that says IPv6 setup so I was right okay I Most links this router are IPv6 ready if you click that sub tab right now um it's already enabled for IPv6 by default it's on um
24:00
Speaker 2
Um, let's see. I think you're right, is that, yeah, I have two connection types, automatic configuration and IPv6 automatic. Um, it says release IP address. Would that help? Do you think? I, I can't imagine that it would. It's, it's just that sometimes this stuff is so, you know, it's, the labeling isn't exactly as consistent as maybe one would want to be able to figure out what you're, you know, what you're doing. I have automatic.
24:00
Speaker 1
For me, it's no bearing, sir, currently, okay? Since this is online, um, the IPv4 is already enabled. Now, if you go to status, okay? Uh, again, I have to go to status, okay? Um, since this particular router, okay, is IPV six ready, if your modem from Earthlink, if that's IPV six, then links this router will automatically detect it right away. Now, uh, you can see that under, uh,
25:00
Speaker 2
for one connection type. it says internet connection. and it shows that um IPv4 is automatic configuration and IPv6 is also IPv6 automatic. and I'm wondering if I do something about the IP address on the IPv4, if that might change it? or renew the IP address? well, [silence] and I'm on that page. [silence]
25:00
Speaker 1
The uh connection type IPV six it should show up there right away. This is already IPV six ready, so it should take whatever the modem has. specially uh on the IPV six. during the Hmm. Yes, sir. Yes, sir. That's right. No, you can't. You can't. That's no reason why. Hmm. Yes. Yes, sir. Mm-hmm. Yes, sir. [silence]
26:00
Speaker 2
That's what, that's what I'm showing right now too. Um, it is it says it's automatic and it's got, um, an internet IP address. So, if it wasn't using the IP V6, there wouldn't be an internet IP address. It'd be blank. And, um, but both of them have it. And I don't know, I I don't think I can take off the IP V4 only because I think that isn't, yeah, some of my, some of my devices are probably going to need that to get to the internet cuz they're a little bit older and they they may require that.
26:00
Speaker 1
You're right, huh? Okay, well, yes, good thing that, that... Did you hear me?
27:00
Speaker 2
So, this, I mean, this really seems like the right modem. All I need to do is be able to get its internet speed up to where it says that it can do. And I'm not sure where the issue is. And I'm guessing that, um, since you guys don't, you know, since you're not the the Earthlink part, it's just that everything else is doing it. Why isn't the Linksys modem doing it? And, you know, you sound very experienced with this. I have to, I have, you know, as a tech support customer service guy, I have to be a little like, I'm really sorry you're still doing this 10 years later, because, boy, you really want to be moved up if you wanted to. If you want what you wanted to, I'm older, I'm not moving up my company either. I have no interest in being a manager at Wally World or parts. That's just
27:00
Speaker 1
Sure. You're welcome, sir. Yeah, to answer the question, if we can force it to 100, I showed you that under ports that it gives us a green color 10/100, okay? Yeah, that's my question to you right back, sir. Okay, this is not my first time. I'm being asked that question. Does it show you? It's on 10 or it's under 100 Mbps? No, that green color there indicates that the port at the back of the link is router's working, but it's going to show you their 10/100. And as far as I can remember with the software, when you run the setup with this, it's going to ask you like create a router password or admin password. [silence] [music] Yeah, I was just checking. [music]
28:00
Speaker 2
isn't really a gig I have in mind for myself. But, um, we'll skip that part. I just, dude, I under, I, yeah. And I so appreciate your help.
28:00
Speaker 1
first change the Wi-Fi name those things that no's are there's no option to change it or for it to 100 MBPs um and you're right uh that this is an old router uh I'm looking at the setup tab right now uh can you direct host name okay that one I see that one um hold on let me just check that uh uh um MTU that's the um
29:00
Speaker 2
okay there's there is an option in the um setup and it says optional settings required for some internet service providers where i could put in the host name of the router and i don't know about the domain name i'm not sure what that means. i don't know if it says it required by some internet service providers and possibly it that's the only blanks or the thing i could see where we could do something. i'm not sure what they mean by mtu.
29:00
Speaker 1
A number of packets being sent out. So by default that's 1500, the size itself. Now, that hostname and domain that you're asking me is you can actually put a name on it. Okay. You can put the hostname. This is under the DHCP. That still is no bearing in the first place that it will have. Because right now, if this is online, and you can figure this by yourself, okay. It's using a DHCP. Therefore, um, uh, okay. So, you can actually point, I mean, put a name on it, but there's no bearing. It's just naming that particular router, sir, that's all. Yes, sir. That's right.
30:00
Speaker 2
Oh, that's exactly right. That's just a label that would show up somewhere in text that would mean something to me. It wouldn't change any settings. And the MTU, if I go under auto, or if I go to manual, it doesn't give me a a how much. It just allows me to adjust to 1,500. And 1,500 doesn't make any Yeah, that doesn't make any sense to what we're talking about. because um, like if you said it was 1.5 megabit I'm already getting higher than that. But like you said, that's a packet side. And that would be a little bit more like you're having trouble staying connected. So you would short the packet side. Yeah, so that it doesn't keep interrupting. I guess that probably. No, you start messing around with too many of these things, it won't going to work at all.
30:00
Speaker 1
MTU is more on Xbox or PlayStation. Okay, so we change that because the game, um, uh, is kind of slow. Something like that. Mm. Yes, sir. Okay. Well, anyway...Mm. To be honest,
32:00
Speaker 2
games? Yeah, games take a lot of bandwidth and I'm not doing any of that with with this router. I don't intend to use it as any kind of an interface that even I'm going to use, but certainly not to anybody who comes here to my house or anything like that. It's not even going to have a guest set up. Even though I have one set up for guests, but that was just so that they they could print. So um yeah, not internet. They want to do internet, I'll give them a a a different location for that and maybe I'll be able to to set something up later. Right now I just want to while I still return it, I just wonder if this is the right router for what I'm trying to do. Or did I go back a little too far or too cheap?
32:00
Speaker 1
[KEEP_UNCERTAIN] Sir, are you went back in a little bit too cheap? Sir. Yeah. Cause... And, uh, that's what happened. I understand. [silence] Okay. [silence] E series you mean? They're they're called at that time, the E series routers. Yeah, that's what it's called. Yeah. [silence] Um, for the E series router, Sir. Okay. Um, uh, starting from E 1000, E 12,000, um, E 25, this one and there's an E 3,000 [silence]
33:00
Speaker 2
So what? Okay, so while I have you on the phone, maybe you can answer this question for me. I'd like, you told me about the numbering system and I I've seen that in the manual that they have like a $1,500, $3,500, $2,500, you know, of the obvious. obvious. I'm I'm looking for a router like this but something that would be able to get at least a 100 megabits per second um on the internet.
33:00
Speaker 1
and there was an E42,000. Um, most of the uh court. Uh hold on before I say it. Okay, uh, checking checking E-Series routers for internet communications and technology.
34:00
Speaker 2
and I don't mind doing this. It's just that I kind of need to move on because I have a lot of other projects that have to be done. Like, I, I got to spend all day with student loans too. So, I can't spend all day just trying to work with my router. And if I hook up my devices to it at this speed, I don't think that it's going to be able to keep up with that. I just think its internet speed is going to be too slow. Unless I unless it was able to somehow parse this to a lot of different parts that could share that that could all at least if they could all get 10 megabits per second, most of these would work just fine. But I don't know if this internet is using one, you know, one 10 megabit connection for all the the Wi-Fi devices or does it give 10 megabits to every Wi-Fi connection. It really couldn't do that because then that would, I mean, it could only hook up to 10 devices. [silence]
35:00
Speaker 1
Let me check this one, sir. Okay. Maybe mention about this. E3200. Okay? I'm looking. I'm looking for the PDF for this. Okay. E200. I'm checking right now. Hmm. Ah. I see. Okay. All right. Well, um yeah cuz I remember before I I saw them um you know
36:00
Speaker 2
Okay. Thank you. I appreciate that. I already did this. I know I did this once, but I only did this for a couple of days and I don't work for Linksys. And you seem to you've been working there for a while and you seem to have a lot of experience in it. Thank you again for your information and for your for your help with this. I know the first guy was just like, you know, you can't do it. Like nah, don't tell me we can't do it because it it it says it can. Linksys doesn't put up. Yeah, Linksys doesn't put up junk.
36:00
Speaker 1
Level one three. Sir. Okay. So, uh, I may have mentioned E-series, uh, E one thousand up until E fifty thousand. Uh, thousand. And the higher specs to that at time is started from E thirty two hundred going up to E forty two hundred. And I'm looking at under E thirty two hundred. Okay. Uh, the PDF itself. Okay. Uh, this one, okay, is ten slash one hundred uh, slash one thousand. So, it refresh my mind. So, this one has the highest spec compared to the E three. Hmm. One gig. Yes, sir. One gig. I'm looking at the PDF right now. E thirty two hundred. Uh, stuck there. Uh, stuck looking at PDF right now. Uh, stuck there. Uh, stuck there. Uh, PDF, uh, PDF, uh, PDF, uh, PDF, uh, PDF, uh, got a gig. Yes, sir. One gig. I'm looking at the PDF right now. E thirty two hundred. Uh.
37:00
Speaker 2
okay. that goes up to one gigg. now I wonder- though I wonder though, again, since this one could go up to 100 and it won't, would the one that goes up to one gigg still allow me to select it or is it just stuck where it's at?
37:00
Speaker 1
just like the E 2,500, it only shows you 10/100 and the green color tells you that the port at the back of the linksys is working. Uh you'll be seeing the same uh web interface uh if you're going to configure this manually. There is just that they have different firmware. But there's no option to select it uh or force it to a hundred or even a thousand. It's the same. And I'm just giving you Exactly, sir. Um, yes, sir. It it it it will not give your uh option to specifically uh hit the 100 MBPS that you got from EarthLink. Uh I'm just giving you out this which that um, uh the reason I gave you this is
38:00
Speaker 2
It just sounds like, I'll return this, get the other one, pay the extra money and be in the same boat. It just, it'd be capable of doing more, but it isn't going to do it on this system.
38:00
Speaker 1
Planes, I know for a fact that the A2500 is up until 10/100. Then, um, if this one can go up to 1,000 Mbps, then your modem and this Linksys router should not um, having problems about speed, um, from Ethernet to Ethernet. So, that's the reason why I'm giving out the A3200. But, uh, ga... Sure, I can. Yes. One month. It's one, uh, Okay. Oh, uh, yeah, I can send this uh, um, right after this call. I can even send
39:00
Speaker 2
[ 0m24s376ms ] Would you have would you would would you be able to email me the pdf you're looking at about the um about that router?
39:00
Speaker 1
[DOWNWEIGHT] and it right now hold on and just to verify your email address that's profess排J 021 at gmail.com and by the way yeah uh-uh good thing this is from Lynx yes okay all right i'm gonna send it right now um Hmm. Actually, uh, actually, um, when you spoke to the level one tech I was the one, um, approved this one to be escalated because I can speak a lot about this
40:00
Speaker 2
[silence] [TSJ 7 h 01.] thank you. [silence] Again you you're you're well I guess after 10 years of working this it's no no doubt that you're already really good. You probably already know you're really good at this. But I appreciate it. And from another from another tech guy and a personal service guy, I appreciate it. I notice.
40:00
Speaker 1
Yep, I'm not going to the mechanics there. You're right, sir. mhm, all right. Tom, just let you know, already sent it to your email sir, okay? um, uh, we're not allowed to send PDF that's not coming from our Linksys website, Tom. That is coming from our Linksys website, okay? all right. mhm. uh, yes, I feel that. I don't, you know, don't wanna say anything about this. Yeah, if you're on this
41:00
Speaker 2
You know, people, okay. Excellent. Yeah, I wouldn't mind sticking with Lynx is I've had Cisco parts, I've had D-Link parts. I've been in the tech industry for a long time. And, you know, and generally, you know, granted corporations change and they buy different, you know, things and things, you know, and and they get better support or less support. In today's America, we're not really going for customer service as much as we go for just profit, which is unfortunate. [silence] Do you mind if I ask you one more question? If you were doing what I'm trying to do. Just set up a router. Not a an internet modem or anything. Just a router that was going to control your house. And there's going to be some older parts and some newer parts. Would is there a Linksys router that like in your mind like springs to mind. You're like, oh, what you know what I would use if I was doing this at my house, I would use this. Does anything spring to your mind?
42:00
Speaker 1
uh thingy AC technology, there is an AC technology. After AC technology, there is um, I for I for got the series, but right now, a linksys, that's what we call um, uh linksys nodes. And, um, the technology is higher. Now, the reason I said no, because um, I'm sure you know this, that technology evolves, but if you wanna stick, uh looking for a router that will make adjustments to your old ones or new ones, um, there's no, sir, because every now and then, the security type, right now, the highest security type for new devices is WPA3. Before it was WEP. Next to that is WPA. Next to that is WPA2. And each of these wireless clients, okay, has its own security tie.
44:00
Speaker 2
And we're at WPA three right now. No, I, you know, it didn't occur to me that some of this might be secret.
44:00
Speaker 1
[silence] Uh-huh. Yeah. Router. Yes. Exactly. Yes, sir. Right. That's that's basically. I'm learning on the um vehicle stuff right now. So I kinda, you know, maybe if I have more time and I'm going to fix my own motorcycle. So that's that's my Me.
45:00
Speaker 2
trying to adjust this modem or this router, that was something in a carburetor you could do. With a fuel injector, there are no adjustments, it just does what it does. That's all it does. And you've got to - If you can't find the right part, you can't do this. if you decide to do that, go to O'Reilly Auto Parts. We sell stuff you wouldn't even imagine a small auto parts place would sell. We can convert, like, old engines to fuel injection. However, it's just like what I'm doing. I can put a fuel injector on there. It even looks like the carburetor. However, you're going to need a lot more.
48:00
Speaker 1
Mmm. Exactly. It's like oranges then, yeah, you're mixing two things, the orange and yeah. money we got time, money and yeah alright well Tom I am in, they. is, all right.
49:00
Speaker 2
[KEEP_UNCERTAIN] stuff to get something newer? And how much does that, you know, it's, you know, it's anything is like that. How much effort, how much time and how much money you're going to spend on it? [silence] Yeah, nobody, nobody told me to. Nobody told me to put cameras all over my house. And nobody told me to hook up my smoke alarm to the house. But some of these things make good sense, don't they? I mean, you're away from home all the time, and there's a, there's a problem with the fire. Don't you want to know? Having a pipe in the house when you're gone, doesn't really help you, does it? And some of it, you know, I don't know about you, but our company doesn't pay very much. So you have to work a lot of hours. So I'm, I'm at work way more than I'm at home. [silence] and yeah and so and I think everybody else is the same way. You spend probably way more time at work than you spend at time at home. If we could, you know, if we can all help each other and do what we can do. And you did that beautifully with me today and I really appreciate it. And I appreciate you sending me the PDF. And I'll look at this and see if that device will work for me. And there is still a possibility one device will work, but it may be a possibility that you need to and I'll have to accept that. But thank you very much for your time and I'm sorry to have taken up so much of yours. You too. Bye.
50:00