Speaker 1
Okay, I was talking to your colleague, the line got dropped. I have an issue. My mesh, only the master node giving me like 500, 600 on Wi-Fi. The other two meshes are giving me up to 100, and previously they were all working up to 500, 600. Something has changed in last week or two. It looks like they all stuck on the 2 Megahertz, 2.4 Gigahertz, um, um, um. Just hold on, please. Hello. Yeah, yeah. So your colleague is calling. Just hold on, please. Uh, yeah. Yeah, just.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. This is Chi. How can I help you today? Yes, yes sir. Okay. Yes sir.
00:00
Speaker 1
Hello? Yeah, I think it is called the disconnecting, but I can talk to you now since you're over the phone. So the issue is that the other two nodes are dropped now. Yeah? Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. All three nodes are working. The middle one is giving me 5600, which it used to give it because it's a master node. The two child nodes, one on the top floor, one on the ground floor. They are only giving me 2.4 gigahertz speed like 100 max. But previously, they were giving also 5600 and I try and reset them. I try and, you know, reset them fully and then try to add them again.
01:00
Speaker 2
Hi. Hello, sir. Uh-huh. I see. I see. So let me confirm, so you have three nodes. Your power node is working? Sure? I see.
01:00
Speaker 1
But, but it seems like they still give me the 2.4 gigahertz frequency. So the speed is still 100 mbps, right? And it looks like they got dropped. So I don't know, what has changed. Hello? No, I can carry on with you. I don't it's fine. I can carry on with you, but you guys' voice is suddenly diminishing. It looks like your system is iP or something that suddenly lose your voice and then come back again. But anyway, carry on. What should I do?
02:00
Speaker 2
I see. I see. Got it, sure. Anyways, sir, the previous technician is trying to call you back. Would you like to proceed with the troubleshooting with me, or do you want to go back to her? Sure. Okay. We will test, first, if your notes are getting good signal strength. And before we do that, sir, may I have your... May I have the phone number you used to call us?
02:00
Speaker 1
000,000,79342855. Mhm. That's me, yeah. I it's Velop mesh 5,300. And if you want the model, yeah, yeah, that's the that's the model number. Okay, just give me one second. The serial number three, two and one.
03:00
Speaker 2
Thank you. Uh-huh. 855. Okay, this is under Mr. Syed Anjum. Yes, sure. Uh, did you provide the information of your device, sir, to the previous technician? Uh-huh. 5300. How 'bout serial number, sir? Can you provide me the serial number?
03:00
Speaker 1
0M37A03867 yeah correct [silence]
04:00
Speaker 2
Okay? Okay. Okay? three, eight, six, seven. Okay. Okay. Yeah, this is an MX5300. Okay. Your internet provider, sir, can you confirm? Is it Virgin Media?
04:00
Speaker 1
I can't hear you. Okay. Correct. So patron out gave me $500 to $700. Yes. Now, a week and a half ago, they were all like $500 something like that. So until a week and a half ago, they were all so I try and reset I try to add them by deleting them. They're all connected via ethernet, but no difference to
05:00
Speaker 2
Yeah, hello, sir. I'm still here. I'm just checking on the, uh, the units here. I've just, uh, I've been just taking notes. Okay. So, your internet subscription to Virgin Media, sir, is one gigabyte? Okay. And you're getting, uh, what speeds, sir, on your parent's notes? Uh-huh. Five to 700 mbps. Okay. And for your child notes, you're only a hundred. Now. Okay.
05:00
Speaker 1
Sure. Yeah. Okay, it's just loading up.
06:00
Speaker 2
Oh, I see. So, all connected via ethernet. Hmm. Okay. Sir, I just need to get, uh, the signal strength of your devices, sir. Do you have the app on your phone? Okay. Just hold on for a minute, sir. Okay. Uh, on your latest app, sir, can you go to devices? I'm sorry, uh, go to nodes. That's not under network administration.
06:00
Speaker 1
I don't know why it's asking me to log in to my app. Normally that was not the case. It just logged me in automatically. So it's asking me the email address and everything. Just one second, please. I'm logging in. They send me the verification code. I put the verification code in. Loading up again. [silence]
07:00
Speaker 2
Okay. So go to an option to log in using your username and password. Do you have an option? Yeah. [silence] Yeah.
07:00
Speaker 1
Okay, what is it? It says enter verification code which I did that. The verification code entered is incorrect. How is it incorrect? It is the one that you guys sent it. So just one second, I'm getting a new code. Because it's very strange. I asked the verification code, to be sent again. We sent like um code after one minute. Okay.
08:00
Speaker 2
You need verification. sir? sir, can you try to log in using the router pass cord, please?
08:00
Speaker 1
waiting the code has been reset I got the new code I put that there and I say next it says please wait and it's spinning logging uh looking for routers on your getting router settings okay I am now in so you want me to go into where the network administrator yeah and nodes okay it's got three nodes there living room ground floor and top floor so I'm sitting in the living room should I click on that one
09:00
Speaker 2
uh-huh yes sir go to nodes sir yes Network administration
09:00
Speaker 1
Yeah? Correct. Yes. What do you need? Serial number, model number, firmware number, IP address. What do you need? Yeah, yeah. It's just one second, please. Whenever I click it, it just takes me back and it starts spinning again, the app. is still spinning.
10:00
Speaker 2
Yes Sir, please. Sir, just a confirmation all of your nodes are connected wired, right? okay got it [silence] okay, sir, can you do this one instead, sir? Can you confirm if the nodes or the all of your nodes have the dots and a bracket? Just wanna ask her when you run the speed tester, this is on what device?
10:00
Speaker 1
on the child node, the when I check the speed is maximum 100. No, no, no. I'm just going on the app. Let's say I go fast.com just to check what's my internet speed. So I opened the app and I checked. So I'm getting at the moment, it's sitting in the living area, 540 or 530, which is still okay. Now I'm getting around 600 if I refresh it. But if I go on the top floor or on the ground floor, I only get 100. Yeah, and I'm connected to the to the child nodes. I'm standing next to them.
12:00
Speaker 2
the speed test or that uh you mentioned that you're getting a 100 only on the child node right okay okay what device uh did you use there for the uh speed test the child node yep yep did you confirm sir that you are connected to the child node? Because there are some cases sir
12:00
Speaker 1
OK. so. OK. so, I'm, OK. well, how do you want me to confirm that to you? Hmm. yeah. OK. so, I'm in Links app and I am on devices. OK. so, I am now on the ground floor. OK. Yeah.
13:00
Speaker 2
especially if there are some network interference, there are some cases that even though you are near the child node, but your device that you're using is still connected to the farthest node, which is your parent node or the other child node, so we need to confirm, sir. Yes, let's go closer to the the child nodes are either of the child nodes okay and then open your link this app and go to device list or devices you are on which room sir okay so there is a ground floor node right?
13:00
Speaker 1
So you want me to go to where devices? yeah, and then within devices, where do I go? android it's android, and I'm, okay, I'm just trying to find this and I'm okay, so that's my MacBook. okay, living room. This is living room, living room, living room, living, ground floor. So I can see on the ground floor, only a mobile, which is NRJ7
14:00
Speaker 2
okay so ground floor node okay go to devices sir and then check sir where is your phone connected devices devices yes sir go to your phone because your phone sir is this is the one that we are using right now for home okay so android phone connected to which the device
14:00
Speaker 1
1 PS. Oh, I don't know whether this is my mobile or something else. Okay. I'm just checking if there's any other Android thing there. Uh, net controller, Nest, network, network, network porch, and then, and media. Vlans, Vlans. Okay. There is only one Android one. So I'm assuming that's mine. Uh, there is one just one second. One Android network, ground floor. Okay, it says ground floor. And it is saying connected to MP and 5 GHz. However, my speed is 100. So I'm literally next to the child loan connected to it, but it's just showing me 100. So I'm checking
15:00
Speaker 2
Okay. Where is it connected? Mm-hmm. Okay.
15:00
Speaker 1
Striking the speed again: let's do that. So it's coming as 78: 90: 80 80, 85. That's it. So there is is something wrong with these mesh nodes. Even though it says five, but it's not giving me the speed of 5mhz bandwidth. It's giving me as if it is two megahertz bandwidth: 2.4. no, no, no, no, no. I I try and change the channel. I try and change the channel as well to reduce the interference or anything to channel finding in the app and all every time it comes your channel
16:00
Speaker 2
I see. Got it, sir. UH-HUH. Um, is there any changes you did on your uh home, sir? Like um did you just added furniture? How about your neighbors, sir? Did you recognize any uh new Wi-Fi networks on your list?
16:00
Speaker 1
they're already on the best settings. Yeah, it says they are all already on the best settings. And I'm literally I'm literally next to the node and my signal bar for 5 5 GHz is just like one bar, hardly one bar on that umbrella. If I go into devices and check on my Android phone, it says MP5 gigahertz ground pro, but just one bar is blue. The rest are the white. So it looks like even my note is sitting next to me, but it's not throwing strong signal uh that can, you know, give me that 5 megahertz bandwidth experience. Yeah. So, I don't know what happens with this node. Do I need to delete this node and add it again or you guys, you got it. Well, I on yeah. Yeah, I mean, honestly speaking the way I did it I, I turn off my master node, I turn off my ground floor node and the top node and then I turn on the master node first. Once the master node starts, you know, getting the blue sign, then I went and I turn on the ground floor.
17:00
Speaker 2
Um, how about, how about a sequence reboot here? How about we do a sequence reboot? For the sequence reboot there, mm-hmm, yes, for the sequence reboot, what we need to do is to turn off all of your nodes and uh turn it back on sir, one at a time, starting from the main node, to the closest to the parent node to the last node.
18:00
Speaker 1
Well, in the top floor. So you can see it will be in the sequence. I can't be three places at the same time, right? This is what I applied in the past and I don't see any benefit of that. Yeah, I mean, I I told you I've done that. I've done that. That's the first thing I did, is reset the device. And in the app when I check it, like how the speed is coming from my provider, it tells me that you're you are getting 11 G. Can I do this speed check? Yeah. Yeah, you can do that. Okay, I'm just doing a speed check now. Just give me one second. Within the app.
19:00
Speaker 2
Mm. I see. It's usually serve, a sequence reboot that will help a lot on your uh, network, especially on Wi-Fi. Mm-hmm. I see. Um, yes sir. Sir, can you provide me the firmware version of this three nodes?
19:00
Speaker 1
When I look at the firmware, it says up to date. So I don't think you guys released a new firmware for this device. But I I had it setting of auto, so it should have updated itself automatically. Uh let's see. Speed test is about to complete. It's finished the down link. It's checking the up link. It's still doing the up link. Yeah, yeah, it's just about to finish. The ping came as 9 milliseconds.
20:00
Speaker 2
okay okay how about firmware sir oh you're still doing the four of the beat test let me know sir if you're uh you already have the result okay okay
20:00
Speaker 1
And... still testing upload. Okay, results. Downlink came as 928, which is like a 1 gig. And uplink came as 100, which is expected. So, the speed coming towards my internet is perfectly fine. Okay, so you want to know the firmware. I'm going into nodes now. And I look, literally. The master node, the firmware is 1.1.1.2.1 2006. And at the front, it says, up to date. Then I go into ground flow 1. Again, it says 1.1.1.2.1 2006, up to date. Okay. And I go to the top flow. Same. Yeah.
21:00
Speaker 2
Mm-hmm. Mm-hmm. Okay. So, sure. Same thing. Okay. So, sir, here,
21:00
Speaker 1
I can do that. I mean I got, no problem. So you want me to disconnect the nodes from ground floor and top floor? Bring them close to the master load. Yeah? Okay. The challenging, the way I see it, okay. [silence]
22:00
Speaker 2
Here's a thing. Since you'll mentioned, sir, that you already did the sequence reboot and issue is still the same. The next thing that we can do for this one, sir, is re add your child lowest. So you have already mentioned this one earlier. What we will do is we will gather the other two codes and then reset these nodes back to your network. I'm sorry, reset this back to default and add it back to your network. And then again, we will do the sequence. We will move the code first the closest, then the farthest. Would you like to go ahead with that? Yes, yes. Yes. Mhm.
22:00
Speaker 1
Okay. I have to, and then I need two ethernet cables as well, right? So, you, you, you will do the wireless, yeah? Okay. But I need, I need, I need two power sockets. Actually, three power sockets. Okay. That's not straightforward, I need to, because they're all organized in a way that... I'm thinking of the first one, yeah, to stay with me.
23:00
Speaker 2
Not necessarily, because we can add wirelessly the node. Yes, we will do the wireless, sir, then we will move it and wire it back to the network.
23:00
Speaker 1
This is a long process. I just not need to add them, I need to put them back as well, so, [silence] Look, I cannot take the power supply out from the wall. It is running through the walls. So, I can do one node at a time. Yeah? Okay, I'll do one node at a time. I'll add the ground floor first and then I'll add the top floor afterwards. Because I have two power supply at a given time, not three. Just hold on.
24:00
Speaker 2
[silence] on the wall. It's turning to the wall. So I can do one minute or two. Oh, yes, sir. Uh-huh.
26:00
Speaker 1
Right, so I've got the top floor one. What do you want me to power it on first? Right, switch it on, the
27:00
Speaker 2
Yes, yes. Turn it on, sir, and then once it's online, you will do a sound check
27:00
Speaker 1
canon mode is already up and running. you turned on. [silence] the child road is thinking red at the moment. obviously [silence] it's going to connect wirelessly first.
28:00
Speaker 2
Mm-hmm. [silence] Are you running the speed test now, sir, on that first child node that we added?
28:00
Speaker 1
Sorry, come again? No, it's not yet, come on. Give some time because I just yeah, plug it on. Yeah. I wish your system is that fast the way you're asking, but your system takes time to blink and then red and then go purple and then finally come. Okay. Now this one is back, so let me see. I can see the top floor is connected wirelessly. Let me check the speed now. But I do not know I'm connected whether to the wireless one or to the other one. So, how do I know that? Which one I'm connected to? I go again in devices.
29:00
Speaker 2
Okay. So how is it? Is it online?
29:00
Speaker 1
if I go devices I refresh this and I look for Android phone and if I click on that it says connected to living room not to the child node so what do I do and now because they're next to each other the speed is very slow so should I take it again upstairs to check it? Okay. Okay, I'm taking it now. And I'm going to leave it wirelessly. I'm not going to plug the ethernet cable in. Yeah. I need to bring the power supply again to connect to the other one. Okay. I plugged it in and I've even though we see the restart. So I'll wait. Before it actually
30:00
Speaker 2
yes yes go ahead Sir [silence] yes [silence]
31:00
Speaker 1
start blinking. And then go solid blue. You're not, you're not deleting or adding one. You're just bringing them close and then trying to connect them. That's what you're doing.
32:00
Speaker 2
Yes, right now, sir, we are trying to isolate if the node is next to the parent.
32:00
Speaker 1
yeah but how it's very difficult to hook on to the child node when it is next to the master node right so anyway i got this one now a solid blue and it is back to where it was on the top floor right let me see okay so i'm now next to it and that's all solid blue i'm gonna check the speed i'm gonna refresh it now and see where my android phone is connected
33:00
Speaker 2
the same speed. Mm-hmm.
33:00
Speaker 1
Now it's still showing as if it's connected to, you have to solve, devices, Android still showing living room connected to living room, I'm gonna check the, [KEEP_UNCERTAIN] Speed OK just trying to check the speed here. Yeah the speed looks better now. Yeah the speed looks better for sure. Yeah it's definitely. Uh I have to check go to device this refresh it. Go to Android. still refreshing. [silence]
34:00
Speaker 2
mhm. Okay on which notice this going to? Uh-huh. [silence]
35:00
Speaker 1
Still refreshing. [silence] It's on [silence] mobile yet. [silence] I don't see wild on board. [silence] But look at the [silence] speed. [silence] It's perfect now. No issues with on the top what I used to think is worth. Yeah. [silence] Check the screen if there is [inaudible] [silence] opening Okay, let's find out and find, see why I have trouble with my mobile, but I definitely see my on 500 almost says when it working fine. So to me, this thing is that it is living, rule doesn't say low device. Because when it connects via ethernet to this device that okay. thinking like, let's say plus should I connect it to the Ethernet or wirelessly? Should I leave it wireless? Well, I'm thinking connecting to this device, should I leave it wireless? I lost you again. Yeah? Question. Should I connect this to a floor node now back to ethernet or should I leave it wireless?
36:00
Speaker 2
Uh huh. I will suggest wireless please, sir. Yes, hello, sir. Hello, sir. Let's do it wirelessly, instead. [silence]
38:00
Speaker 1
okay okay let me go and now connect the other one okay okay i'm taking this power supply to the ground floor now and ground floor is now next to the master node okay just plug that in okay so okay the placement of the node is
39:00
Speaker 2
Yes, okay. The placement of the nodes, is it like this? Parent node and then ground floor, and the last note? Is that the placement of the node?
39:00
Speaker 1
master node is in the middle floor, okay? And the other nodes, top floor and the ground floor, obviously, as per the name, there are one on the top and one is the ground. But the way they are placed, they should be able to access the signal because it was working fine previously without any issues, as I said to you. Yeah? They all were working fine. It's just for the last week and a half, they feel like they've been robbed. I tried and reset them on their face, but it never went back to the five. But now since I brought it close to the to the master node, it is kind of behaving like as it it's got five megahertz now. [silence]
40:00
Speaker 2
I see. Yes, sir. Yes, yes, sir. Since we are still waiting for the node, the fully book up for the other node, may I please this call on hold?
40:00
Speaker 1
Yeah, a few minutes, yeah? Yeah. Okay, no problem.
41:00
Speaker 2
19 (a) to check on yes sir just stand on the line sir. I'll be right back. OK. Thank you, sir.
41:00
Speaker 1
I don't speak it very well, but I do speak it. I'm fine thank you. [silence] Okay, So, I put the third one wirelessly as well, I dash too split. Uh, and I'm gonna check the speed now. These. You you, used used to get again I told you this was again 4, 500. But now, I, I've done what you asked me to do and I'm still getting the ground floor one again same. 60, 70, 80. So, the ground for hasn't went to. Yeah. So, just wait one second. I'm just trying to see the ground floor one now one more time.
42:00
Speaker 2
hmmh okay yes sir let me now sir what's the speed okay oh by the way sure i forgot to take not speed lots you're getting on the first on sorry on the ground floor nodes what is the speed that you get that you get sure that you you hmmh ground floor you
46:00
Speaker 1
Maybe. Hello, is Blake? Okay. I'll just wait. It's still in the connection every now and then. And then it just goes red, red, and then come back. Just like me. And then, uh, I'm at the moment. And the node doesn't improve the top we have. Let's see if I can get. I don't know. Should I turn it?
47:00
Speaker 2
This ground floor know this back to ground floor, right?
47:00
Speaker 1
Again. This one. I take it back? What do I do? What do I do with this mode? No, no, no. What what I'm saying, the ground flow node, I brought it back off to calmly, wirelessly to and it on. It's still gives the same very low one second. Okay. Just see if implemented. So, let's is not.
48:00
Speaker 2
I'm sorry. Take it. I'm sorry. Sorry. Did you move it closer again to the parent now? Oh. Oh. Um-huh. Okay. Uh, can you wired it against her? Wired it again to the parent uh, to the parent?
48:00
Speaker 1
I don't think he's actually doing I don't know he's doing anything. is and one. I don't think so. Okay, take this back. Hold on. Sorry? Well, just because it's like we are, but maybe. Okay, good. I'll, uh, I'll have to just, just hold on. I have to take the power supply out, okay? Just stay with me. Okay?
49:00
Speaker 2
Sir, your line is cutting in and out, sir. Yeah, your line is dropping, sir.
49:00
Speaker 1
Okay, I have to do it the hard way. Honestly, it's just, it's not the right way to do this, because if if you have everything installed and fixed, how are you supposed to take all these nodes out? Power and power. fly out. You're running the cables in dots and then just do this exercise. This is ridiculous. You know, the mask system should be smooth and working. You should be able to do it remotely for me. It should hold on. Okay. I'll turn it on. Yeah, it's booting up now. Are you there? Are you there? I can't hear you. Yeah. Okay. So it's booting up now. That's what I did last time, so I don't know why it didn't pick it up. Yeah and meanwhile I'm not switching on the other one, right? I'm just keeping the other one off. [silence]
50:00
Speaker 2
let's just uh wait for this now to fully boot up sure and then it's connected back to your network okay uh I'm sorry yes yes just leave it off
52:00
Speaker 1
Okay, the node is solid now, what do I do? I did not know whether it will connect to child node or not, because the master node is next to it.
53:00
Speaker 2
Okay, that's good. Um, yes, sir. Uh, go to your phone settings, sir. Uh, turn off the Wi-Fi for a couple of seconds and then turn it back on until it, uh, connects back to the node, uh, the child node, sir. Then we will run a speed test. Yes, that's why, sir. Oh, I see. I see. So it's next to it.
53:00
Speaker 1
Yeah. And that was my initial problem. Like if I put them together, how do I know what probability I have to connect to the desired node, right? This this should have been the first option by just keeping the node keeping the node to their places, not bringing them to the next to the muster node and just, you know, add them from their location because signal is good enough to pick them up. Okay. [silence]
54:00
Speaker 2
Actually, yes, sir. How about this? Can you also, can you do a hard reset on this child node, sir? We will add it back to your network. Actually, sir, No, sir, that will not connect, sir. This, no, sir, these are designed to be added only when it's close to the parents node. So if it
54:00
Speaker 1
Okay, just one second. I'm going back to the devices just to see if it is [silence] And if I go to devices and. refresh.
55:00
Speaker 2
It's far, then it will not really connect. It will not be added, rather. So how about we do it now, sir? Do a hard reset on the node, and then let's add it back to your network. Okay.
55:00
Speaker 1
Reading. Okay, and if I go to devices again, I would go I just want to give a last go to see if it is connected to. So it's always connected to master node. It's not connected to child node. So do you want me to hard reset by just pressing the bottom button? Yes. Yeah. Yeah, just give me one second. Right.
56:00
Speaker 2
Uh huh. Mm hmm. Mm. Mm. Mm. Mm hmm. Uh huh. Mm. Mm. Mm. Mm. Mm. Is it? Mm. Uh huh. Yes, only on the child notes, sir. Mm hmm.
56:00
Speaker 1
So I'm gonna hold the Reset button. I'm gonna wait. It's gone Red, Red, Red, Red, Rad, Red, Nothing, Nothing And now it's got the blue. So I'm Leaving it now, yeah? Yeah. Okay. Okay, sure. [silence]
57:00
Speaker 2
Uh huh. Uh huh. Uh huh. yes, yes, sir. Let's go now, sir. Uh-huh. Yes. Okay. Yes, that. Yes. That's. Okay, let's go ahead.
57:00
Speaker 1
uh uh oh uh oh uh oh so I'll go into advanced settings and then uh set up a new product. add a node to mpe yeah, and then click next. node uh light is solid okay, so looking for your child node okay, beautiful.
59:00
Speaker 2
Oh, hey, let and add this back to your. Would you like to use the interface or the app, or the five-press? Uh. Yes. Mm-hmm! [silence] Mm-hmm! [silence] Yes.
59:00
Speaker 1
This is adding your child. Let me see, it could take 4 to 8 minutes. Uh my phone is next to it anyway. [silence] What are your hours to support? That normally you used to opens on weekends but not anymore. Yeah. Yeah. Previously, it used to be over the weekends or 24 hours, something like that. So the child comes and goes to red and then comes to solid and then goes away and comes back. This is behaving as if it's trying to do something.
60:00
Speaker 2
[silence] Um, yes, sure. We already, uh have over the phone troubleshooting center over a a week a week, uh week days. Nine to nine. For UK. [silence] Yes, yes, sure.
63:00
Speaker 1
Keep your phone closed. This can take up to four to six minutes, and that's pretty much it. Should pick it up very quickly. I don't know why it's a mashed node and it should pick it up very quickly. I don't know why it's taking so long. Okay. [silence] Both modes are solid, but it still says adding your child l [silence] [silence] and if your phone is close to this, blah, blah, blah. [silence] [silence] [silence] Yeah, the both modes are solid. [silence] And just saying this could take up to four to six minutes, and it's just [silence] [silence] Okay, nothing has been changed. So what it I did download the firmware one more time altogether configuration everything with this or. Okay. Yeah. Now we have your network is done. I think there was a problem adding child nodes. Restart and try again. Living room master node and then child node two and top floor. So it added child node, right? Get ahead and move your get head, move your child nodes finish. So it has done it, I think. Let's see if it picks three nodes. Okay. So it says three nodes. Okay, so it added the third node too. I'm going to rename this. As a rename it? Settings, node names. So I'm going to change that to ground floor. Saving the notes. So I'm going to take this now. Okay, and I'm going to yeah I'm going to put it back to this one and I'm going to switch this one on okay. So if I go at my main screen my top load node is still off. Right? Because we decided to keep it off. Yeah I'm taking this one now back to its wrong position. And then I will test my speed again. Just give me a few minutes, I'm going to put the cable back and everything. Yeah just a few minutes.
64:00
Speaker 1
Okay, Okay, I've switched it on. Can you hear me? Hello? Yeah, but, yeah, I've switched it on. And let's hope the time will get... Yeah.
72:00
Speaker 2
Yes. Yes. sir? Yes, I can hear you, sir. It is good, sir. It is good Yes, sir, unfortunately. Yes. uh-huh. Isn't that solid bluest here?
72:00
Speaker 1
Solid red. Solid red. So I'll probably, I'll give it, Does it automatically reset itself if it is solid red to look after? Net. He's not doing it. Thank you. Should I restart it? Like power off and on? on. Or leave it for, okay. Because it's still solid red. Nothing is changing. Okay. Now it's blinking. Maybe it's trying to connect one more time.
75:00
Speaker 2
uh can we give it yeah leave it for a couple of minutes [silence]
75:00
Speaker 1
It's blue now. But my speed is still the same. So it's very strange. From solid red it went to solid blue. Normally, it blinks a few times and then it goes. So I don't think it has it has improved at all. It's now solid blue and nothing is happening. My speed is the same. even though we added this node from scratch and it's wirelessly. Okay. So I'm going to reset this one more time here. I'm going to turn it off and turn it back on. because it's not changing anything. I'll turn it off.
76:00
Speaker 2
[silence] Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. Uh huh.
76:00
Speaker 1
Okay, solid blue now. And if I go and I don't see any difference at all. Now it's gone red again. I don't know what's going on with this node. Something is not right with this node. It's losing connection. It's getting red now, solid red now. So something is not right with this node. What do you want me to do? We have done the reset. Yeah, any suggestion? What should I do? Hello. I can't hear you. Are you there? yeah. and yeah. it's it's solid red now. It's not doing anything. It's staying solid. yeah. solid red. Okay. even though I've given reset. yeah. What do you want me to do? I lost your voice. Hello? Yeah. What do you want me to do? It's solid red. I've given another reset. with the pop. Yeah. with the power off. Yeah. That's what I did.
79:00
Speaker 2
uh No sir. No sir. Yeah. Just power on power off, sir. Mm.
80:00
Speaker 1
Cuckoo. Oh God, okay. I'll be back in a minute. Yeah? The phone is here. I'll be back in a minute. [silence] [silence] [music] [music] [music] [music]
81:00
Speaker 2
Oh, yes, yes. Okay, yes, your
81:00
Speaker 1
It's solid blue. Now I'm going to check the speed. That looks a bit better, for sure. Are you there?, Hello? Hello. I can't hear you. Okay. Right so, yeah, I can see the feed is now 4 to 500 at the ground floor as well. So, what I'm going to do now, I'm going to leave this one wirelessly as it is for a moment. And I'm going to go at the top floor. Yeah, I'm going to switch that one on as well and just to see if that makes a difference. Okay. So yeah, it's giving me 4 to 500, which used to be the case previously anyway. And this is all wirelessly. Okay. Right. Okay, I'm going upstairs. I'm going to switch on the first one, the top floor one. And then,
83:00
Speaker 2
Oh, sorry, sir. I was talking on mute. Sorry, sir. I was talking on mute. Sorry, sir. Yeah, I can hear you. Mm. Mm-hmm.
84:00
Speaker 1
and I'm going to test all three areas one more time. they're only wirelessly connected. All right. I haven't plugged in Ethernet. What would you suggest? Should I plug the Ethernet? Because logically, it should have more stable connection with Ethernet. Right? Do you agree? Hello? Yeah. So I'm plugging in this one. My question, should I leave it wirelessly or should I Should I connect with Ethernet? Reason why I'm asking. Yeah. Because that makes more stable connection, right? Okay. Let's wait this note to come up and then I'll plug the Ethernet one in there.
85:00
Speaker 2
Hello, sir. Mm-hmm. Connect it to the Ethernet. Yes, sir.
85:00
Speaker 1
Okay let's check the speed here. It's back. And let's see if it does any magic here. Okay. So far not bad as it used to be, right there. [silence] well 400 let me see if it's connected via Eternet or no what is it? heh it's better. Okay, let me go into the app setting and refresh the amps. Linux. So all my three nodes are working now and tap one is connected via ethernet, middle one is ethernet, a master node and the ground floor is wireless. So I have to go and connect that one as well. So let's see. [silence] Okay, I can see the three nodes. Okay. Let's see how the three nodes look like. So, living room, so top floor still connected wirelessly, which I found it strange because I thought it should be connected now, not with wireless, but with the ethernet. So, we just did the connection for Wi-Fi.
88:00
Speaker 2
how about you so you toggle the Wi-Fi on and off to
93:00
Speaker 1
Okay. works better. [silence] alright so speaking up. All right, it just still shows that we have connected. uh wirelessly. Picking it up. Let's see one more time. Nodes internet. devices. Three nodes. Yep, I can see all three connected with with Ethernet. I'm going to check the speed now. So I'm downstairs. Yeah, It's fantastic. No doubt. let me just go upstairs now just to check the speed. Are you listening to me? Yeah. I I'm I'm I'm I'm I'm I'm I'm sorry the Wi-Fi is disappearing, ah. Okay, that's more like it but still not as good as, yep, that's better. Okay. So now I'm connected to this. That's a good speed. Now I'm going on the top floor just to see if that gives the same speed as well. Okay. Now I'm on the top floor. Okay, I don't think I'm connected to DOC floor yet. Okay, my top floor is not giving me the same speed it was giving me before. I don't know what's going on with the top floor. Yeah. Are you with me? I'm not able to get the same thing. It's better. It's better now. It's good. Still not that great. What do I have to assess? Yeah. Yeah. The top floor one is BT fee. I don't know why. Um so um the top floor node is is not that great. I'm resetting the top floor one and see if if that actually helps because when the top floor is off I'm kind of connected to the middle floor so that's the speed I'm getting here. And now I've switched it off and I'm sick.
94:00
Speaker 2
just hold on a second. hello there? I'm sorry, the top note sir is what?
98:00
Speaker 1
[silence] Let's see if I get that part right here. [silence] I'm just booting up because I've just given a restart to the top-flow node.
99:00
Speaker 2
Okay. How is it now sir? Oh, yes yes. Yeah for got sir. [silence]
99:00
Speaker 1
Let me see the how much is it? no. no. the top floor is bad. the top floor is still bad you know I just um I don't know. the top floor is bad. I don't have that feel that the top floor is it's actually giving anything it's just um I think it's coming from the other nodes. the signal. yeah.
100:00
Speaker 2
okay. uh-huh.
100:00
Speaker 1
So, a tough law is no good. I'm going to go and do the same addition as it is that you told me to go and do it. Because I don't know if there anything can be done about it. Because to me, the tough law is is not working as it should. Even though we we done that, but I think it's still giving or maybe should I do a channel finder? Maybe it can find a better channel now. Okay. It looks better now. I don't know why, but it looks better. So maybe it's playing a bit. I don't know. connection playing a bit. I have no idea, but just not sure why it's not doing it. Maybe no idea, maybe no it.
101:00
Speaker 2
Uh huh. Yes, yes, it can sir, it can. [silence] okay Mm-hmm . Yes. [silence] Yes. Mhm. Mm-hmm . Sure, the [silence] next trouble shooting that you can possibly do for this here in the case uh but we're now saying I will ask you to observe it within uh few days is same thing happens here the next thing that we need to do or that we can do is to swap the node like um maybe we can swap the node's places for a child node to child node or we can totally swap your parents node or change your parents node and re-add your child notes. Hmm. Hmm. yes yes yes you understand. Mm. Okay. you're yes, yes, I apologize for that, but, by the way, sir, I'll provide your ticket number in case you need to call us back. Do you have a pen and a paper? Okay. I will just, yes, yes, sir, I will just
101:00
Speaker 1
Thank you very much. Thank you. Bye for now. Likewise. Bye bye.
104:00
Speaker 2
A new for you for your reference, okay, you're welcome, sir, I apologize for the inconvenience, have a good day, stay safe, bye bye.
104:00