Speaker 2
Welcome to links support, to ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
yes ma'am. I have a uh Linksys router. it's probably an older one and I also have Spectrum TV uh service, or you know, I have cable internet and that. and uh earlier this morning um the internet went out, overnight basically. and I called Spectrum, we went through the whole process. they say their modem is fine, it's got to be my wireless uh Wi-Fi router and they gave me your number to call and see if you could assist me in doing something to see if it's good or bad.
01:00
Speaker 2
Thank you for calling thinkX this may how can I help you? Okay. Got it. And for me to check that I need the serial.
01:00
Speaker 1
Yeah, uh, the serial number is 12K10J0B322897. [silence] Yep. Um, let's see. [silence]
02:00
Speaker 2
8 8 9 7 all right what I have here is 1 2 kilo 1 0 jack 0 boy 3 2 2 8 9 7. Okay, let me just check this one. Our system cannot see any more the information of this serial number. Can you tell me instead the model number? It's still on the sticker underneath. What's the model number? [silence]
02:00
Speaker 1
There's a thing here that says MOTDE pass in foreign language. Is that the the one you want? [silence] No. I'm I'm I'm looking at the sticker underneath where the serial number is. There's an MAC address, and then there's a long number. Oh. Okay. E A6200. I was looking in the wrong place. Okay. Sorry.
03:00
Speaker 2
uh-huh not sometimes our serial number i mean model number starts with e for echo so sometimes it's e1200 e2500 what else okay thank you the router that you're calling for you're right this is actually an old one already part of our legacy routers in fact the
03:00
Speaker 1
Okay. Well. Well. We don't have internet. And like I said, I called Spectrum. We went through the whole process of reb booting everything and this and that. They checked online and said the modem was fine, but they can't check the router. And but we're not getting, I've got a ring camera that's not responding. I've got uh programs on the computer that aren't responding to internet requests and and checking and checking the Wi-Fi, the speed. The speed's fine. The cell phone is is just getting the edge. So I really don't know. Internet is just not not there. [silence]
04:00
Speaker 2
support warranty technical support for that one already ended year 2023. uh we don't support this kind of router anymore. We don't have the tools anymore from our end. But it doesn't mean that this router will no longer work. It will still work. It's just that the support for this one already ended, year 2023. And if you're having trouble with um. The routers. Yeah. Um you have smart devices.
04:00
Speaker 1
It says no internet connection. And yet we know the modem is good. We've checked this. The wiring going... from the modem... into the into the router. And the only thing I can think... Well ma'am, ma'am, ma'am, ma'am, I... I can't... I can't access the internet on my phone unless I have Wi-Fi through the router. Well, I'm not... No, I have a different service for my cell phone and data would cost me a lot of money to go to a website and play around. You... you're telling me you can't help me over the phone?
05:00
Speaker 2
Mm-hmm. If your modem is working and the linksys is not that only means our linksys router can't recognize anymore the internet available from your modem. If you want to troubleshoot this router is still you can visit our website if you have data on your phone linksys Linksys.com, we have AI. Mm-hmm. Uh, what I mean is data cellular data on your phone. [silence]
05:00
Speaker 1
Okay, so, okay, just the bottom line is you can't help me. Okay, well if you can't help me, goodbye.
06:00
Speaker 2
Yeah, it's much better if you can upgrade your router instead, since you have smart devices. This router you're using, it still has the old wireless standard. So, you can, probably you can make that one online, but still, this router is already outdated. Much better if you can have your router upgraded. Yes, unfortunately. Bye-bye.
06:00