Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling Linksys support. This is Ruby. How can I assist you? [silence] Oh, no, come.
00:00
Speaker 1
So my, my Linksys router, this one, I'm trying to set it up as a booster with a height router. Yes. Yes, it's a height. Um, what information do you need? It's uh, the model number? Um, HT. And then there's a 6766BE.
01:00
Speaker 2
Oh. So you're like trying to make this Linksys router like an extender to your existing router. Okay. And what's the model number of that existing router? You mentioned about the heyday. Mm hmm. Mm hmm.
01:00
Speaker 1
brother, Echo. That's it. That's what it says. Yes. Here, B fibre. Yeah. Yeah. Yeah. No, but I, but this is a new modem.
02:00
Speaker 2
0 Okay, so this 0 device, the 0 H, 0 T dash six 070 is this 00 yeah is this 0 this was 0 provided by your 0 internet service provider? 0 00 and who is the internet service provider? 00 B fiber. 00 oh, ma'am, I guess this 0 H, 0 T dash six 0 seven, I guess this is a modem from your 0 B fiber. Oh, I see. So, this is the modem. 0 And you're trying to set up this Linkset device. 0 So, may I just, may I ask, did you transfer to a new internet service provider? 000000 Oh, okay, got it now. 0 So, you have a
02:00
Speaker 1
Yes. [silence] Oh, thank you. [silence] Yes. [silence] Yeah, I've got the internet working on it, [silence] so yeah, it's only this morning, but it's fine. Seems okay. [silence] Yes, yes, it is. [silence] Okay. It's 078824 359.
03:00
Speaker 2
new modem and then you're trying to reconfigure this Linksys router to a new modem, yes I can assist you. Uh, let me confirm, you're welcome. Let me confirm if this new modem is already working, if this is activated by, okay, activated already, good. and, uh- uh, okay, mhm, that's good. So, before we proceed with our troubleshooting, which is over the phone, may I ask first if this is your first time calling link systems? Okay, so, ma'am, allow me first to gather some of your information to create your case on our system. So, let's start right away with your phone number, so just in case we get cut off, then I can call you.
03:00
Speaker 1
492 Kate Dean and that's Delta Echo Yankee November. that's Kate Dean, so my name. at hotmail. and that's dot co dot u k yep
04:00
Speaker 2
Okay, so this is from UK. So it should be with a country code, 447824359492, and first name, hmm. Is it Keat, Afla, Tango echoed Kate? And the last name? Okay, Delta echoed Yankee November. And how about your email address? Hmm. Okay, so it's your first name, last name at hotmail.co., okay.
04:00
Speaker 1
[silence] Uh just, just one. It is a um MX4200 [silence] Although actually, sorry. Yeah, that's the extender, isn't it? Cuz I did have an original. [silence] Um [silence] the serial number do you need? Um 38 Umbrellas 1, I don't know if that's a zero or a Oh. Okay. And then M for mother F.
05:00
Speaker 2
And how many Linksys routers do you have? Just one and then what's the model number? Oh I see MX4200 and how about the serial? That's yeah, this is the node and what's the model number of this MX4200? Yes Ma'am. What is it? Yeah zero. That's zero. [silence]
05:00
Speaker 1
DV, B, B, Bravo, Bravo, 15980. Yeah. Yeah. No, I bought it. No, that's what I'm struggling to do. Yes.
06:00
Speaker 2
Okay, so three eight uniform, one zero Mike five Bravo, Bravo, one five nine eight zero, thank you ma'am, so just give me a minute, let me check the serial number and this note by the way was provided to you by B fibre. Okay, so you mentioned earlier that modem is already activated, it's working, so is the MX 2000 already connected to the modem? So, do you happen to know which port on the modem is working? I guess your modem has four LAN ports. Okay, so you don't know where to connect the MX 2000, right, [silence] you have it connected on the front or at the back, what
06:00
Speaker 1
Well, I've got assume they're all working. I don't know. Yeah, um, I mean, I'm the, I don't know if exactly I'm getting a whole one. But yeah, um, what I've signed up here with, yeah, a hundred whatever it is one gigabyte. Yeah. a thousand. Yeah, sorry. Yeah, is 1,000. Yeah. Um, so previously I had a Linksys modem and I've been using that node connected to that for two years. [silence]
07:00
Speaker 2
g network where is the working port on your modem uh yeah cuz it depends to your subscription speed do you happen to know your subscription speed to bhc fiber if it's 1gbps uh uh uh hmm ok so since you 100 goes hmm 1 OK and how long 1,000 so it's around 1gbps uh huh do you happen to know how long have you been using this node this M X 4200
07:00
Speaker 1
So now I've replaced the modem. Yeah, I don't. No, we do. worked for two years, but with a with a previous modem that was with a linksys um SPN MX 42. [silence] Okay, am I putting it in the internet or the either in it of the? Yeah.
08:00
Speaker 2
Okay. Okay, you don't remember, okay. No worries. Okay. Well, since you don't know if which port on the modem is working, well, let's try LAN1 on the modem since usually linksys router will work on LAN1. So, let's connect the MX4200 to LAN1 of the modem. [silence] On the MX4200,
08:00
Speaker 1
Right. And then you want me to put it in the LAN? LAN one? So there's a red one. There's either there's a red one that says SG LAN or there's LAN one and LAN two but what's SG. Oh, no, is it? Sorry, my eyesight's not very good. There's one that says 5G LAN or there's LAN one or LAN two. Yeah, OK. I'll put it in there.
09:00
Speaker 2
yeah it should be on the WAN yeah how and one Lland oh there's VLAN right there on the modem let let's try the five gigahertz L land right thank you
09:00
Speaker 1
The modem. [silence] No, it's white. Yes, yes. [silence]Um [silence] it's red flashing. [silence]
10:00
Speaker 2
okay the modem is a black color device the is it a black device black color device it's white okay so it's connected right now. and are you using the original ethernet cable of the MX 4200. okay what's the light on the node red flashing okay so let's just give it a time to power up. and do you have an iPad or a laptop that we can use for setting this up.
10:00
Speaker 1
Yes, laptop. Yeah. Oh, it's gone blue. Sorry, the light, the light just went blue. That's good, isn't it? It is, yeah. Sorry, it's gone red again. It's gone red now. Solid red. It's not flashing anymore. Yeah. Do I have to hold it or just press it?
11:00
Speaker 2
Router or this modem. Is it a laptop or iPad? A Windows laptop. Okay, and this is your [silence] Oh, okay. Okay, man, but this modem, this laptop, is this a personal laptop? Oh, [silence] So, let's just observe if it's gone red, okay. Hmm. Okay. So, let's reset the MX 4200. Check at the bottom of the MX, look for the reset button. Okay, this is how you're going to reset the MX 4200. There's no time limit. So, as you press and hold,
11:00
Speaker 1
yeah. Yeah. well, it flashed a couple of times. It's gone, solid red, and it's still solid red. Not sure I can hold the button much longer. It's quite Yeah, it's not turning blue. Still red. Not entirely sure I can hold it much longer.
12:00
Speaker 2
the reset button at the same time observe the light indicator the light will blink red and the light will turn off wait for the blue light and then once you see it once it's on blue light release the reset button yeah okay once you see the blue light then let go just wait for a while all right alright so contacts as well the as that we just wanted okay can you
12:00
Speaker 1
Yeah. Yeah, I have, it's still solid red light. Yeah, the reset button isn't doing anything at all. Should I switch it off? It's come on solid blue to start with. And now it's slow flashing blue.
13:00
Speaker 2
let's go first. and this node is directly wired to a direct power outlet. okay. so let's go first, okay. just let it go. it's a solid red light right now. Yeah, power it off. yeah, power it off first then power it back on. okay, you power it back on. okay. and then what's the light on the node. okay. [silence]
13:00
Speaker 1
Yeah, it's still slow blinking blue. Oh, now it's, sorry. Now it's flashing red. Yeah, it's flashing red now, so I did. It's gone solid. Oh, no, it's flashing. It's doing a bit more this time. It's flashing red. Holding the button.
14:00
Speaker 1
still just flashing red. oh solid now. oh it has gone blue so i can let go. yeah yeah it's gone solid red now. yes
15:00
Speaker 2
Okay, let go. Yeah, perfect. Let go. and then let me know once the light turns into solid purple or solid pink or solid red. Okay. At the bottom of the Node Man, uh so that it's easier for you to uh to to do this troubleshooting. You didn't you don't need to like go back and forth to your laptop and to the MX4200. So at the bottom of the MX4200, there's like a sticker right there, the Wi-Fi name, the default Wi-Fi name and the default wireless password, together with the recovery key is printed on it. So you can like take a photo.
15:00
Speaker 1
All right. Yeah. OK. Yeah. Yeah. Okay. So when it says set up Wi-Fi, the name is Velope setup 1E9. Yeah.
16:00
Speaker 2
on that sticker okay, take a screenshot first.
16:00
Speaker 1
no E for echo just search that as a sorry I don't really understand how what am I doing oh the Wi-Fi settings right I see see sorry um fake one Wi-Fi settings um show of well when wouldn't be
17:00
Speaker 2
Okay, so, so look for this underscore ZipsetUp, one e nine on the Wi-Fi list, man, on your laptop. Yeah, you can click on hidden network or available network. Go to the Wi-Fi settings on your laptop. Check on the Wi-Fi list. Yes.
17:00
Speaker 1
In the show available network, would it, um-- No, do you say it might be in hidden networks? Yeah, I'm working on Wi-Fi. This is, um, I'm working on my RGB house, like I'm on the, I'm connected to my fiber Wi-Fi. Through Wi-Fi, this laptop, but I mean, that's obviously one that's showing as connected. I've got the network and internet, Wi-Fi. Show available networks. The top one is the one I'm connected to, but, um, fell up setup isn't in that list.
18:00
Speaker 2
Yeah, can you see the Bell underscore Bell up set of 1 e 9 on your on the Wi-Fi list on your laptop. Yeah, hidden network or available network. Make sure that the Wi-Fi icon on your laptop is clicked. Make sure the Wi-Fi is on. Please set up.
18:00
Speaker 1
I don't understand what I need to do now. I'm afraid solid red. Yeah, I have powered it off. [silence] Well, it's doing exactly what it did before. It starts with a blue light. It's now a blue flashing light. You know, it's blinking slowly, blue at the moment. oh. when it goes down, it's solid, yeah, solid white, which means good connection. I'm on an iPhone. It's now gone back to...
19:00
Speaker 2
And the lights on the modem, are they all blinking, or is there a stable light on it? I mean, on the modem from the internet connection. Mm-hmm. Okay. And let me know what phone are you using. Is it Android? Is it iPhone? Okay. Let me know if the light, or what's the light on the MX 4200?
20:00
Speaker 1
to red flashing. still read flashing and I've just tried, I've now gone back into the show available network and that one definitely isn't on the list. how can I do that on the on the Wi-Fi? But it's got a red light so it's not giving off anything, is it? Oh yeah. Other networks. Okay, it's not it's not giving me a list, but it's giving me the opportunity to type in so I could [silence]
21:00
Speaker 2
OK, let me know if it's a stable red light. Uh huh. And then you can also check on your iPhone. Uh huh. Uh huh. I just try, I just try. Go check on your phone and then on your laptop. There's no. There's no. Uh. by the way ma'am.
21:00
Speaker 1
Yeah, there's a whole list of them, but none of them are the the setup one. Now, that's what I mean. I'm I'm I can't get a list. It's asking me to if I go to the Wi-Fi where it says networks, if I click on other. Oh, that's no, I just don't understand why it's not giving the available network. But the HTHTWiFi__0A21, that's the current one. Yeah, but I'm connected to it. [silence]
22:00
Speaker 2
But can you see, oh, there's other networks showing on your laptop? Okay, how about on your phone? Uh-huh. Okay, but what is the net, what is the Wi-Fi name that you have before? H. And is it showing on the Wi-Fi list?
22:00
Speaker 1
yep yep this is my new one that I've connected to today it's not doing it again oh hang on maybe it is the hardest button to hold needs a lot of pressure [silence]
23:00
Speaker 2
Oh, you're connected to, okay. So it means the node was not, uh, properly reset. Let's try to reset again. Press and hold the reset button of the node. Oh, hello, ma'am. Uh, this, HT, Y, F. Is it the wifi name of the, B fiber model. Oh. Okay, let's just reset the node again. Press and hold. Relives once you see the blue light. Yeah, sorry about it.
23:00
Speaker 1
Yeah it's not working it did it quicker than that before switch it off and on and try that because that was not Taking it yeah trying to I don't think it's ready for it though because it's still doing the blue
24:00
Speaker 2
okay, so you're setting it right now.
24:00
Speaker 1
okay, okay it seems to be doing the red flashing thing that it did last time. it's successfully reset right where, yep i've let go when it went to the blue okay, good but it's not, uh it's gone back to solid red the um yeah, the the set up one is not showing as it in this, the developed set up is not on the list of available networks.
25:00
Speaker 2
So you can see the, so you let go of the reset button when you see the blue light. Okay, good. And right now it's blinking stable red. And check if this default WiFi name is showing on your laptop and then on your phone.
25:00
Speaker 1
This was working fine, this node, but it just, it's just not linking with this one. I've been told it's compatible. Is it just not compatible with this new router, the new modem? I did, I did, I did. I spoke to them this morning. He, he said, yes, it absolutely is compatible, and he sent me an email with how to set it up. [silence]
26:00
Speaker 2
Okay. Uh, we, how about this one? Um, can you contact your internet service provider? Ask them if it's compatible or which is, where is the resource? Uh, then what did they info? Uh okay, how about this one, Ma'am? Can you disconnect the MX-4200 from the modem
26:00
Speaker 1
yeah yeah, been there. are we going to do the WPS button thing? cause I've already done that twice. okay. yeah, that didn't work. that was his first instructions in the email. and then he said if it doesn't work with that, connect to your laptop to the default Wi-Fi network shown, which is what you've been trying to talk me through and it's not working. blue flashing
27:00
Speaker 2
just disconnect the cable uh huh okay and then power it off and on not yet no ma'am uh huh yeah exactly so right now what's the light on the node [silence]
27:00
Speaker 1
I've been. Yep. Now it's flashing red.
28:00
Speaker 2
well, just wait till it's solid red. Okay. Uhu. k, it's still flashing blue. Okay.
28:00
Speaker 1
still flashing red. yeah. no I'm just working off the wi-fi. uh, well I could do uh yeah I can
29:00
Speaker 2
Okay, it's still blink, still flashing, ready. Okay, I just wait! for a while. Flashing red. and your laptop has a LAN port? Okay, so there's no LAN port. This is, we cannot wire Ethernet cable.
29:00
Speaker 1
Okay, would do you need to?
30:00
Speaker 2
Okay. Okay. Oh, okay. Still slashing. Okay. What about this one? Let's do this recovery procedure, ma'am.
30:00
Speaker 1
plug and unplug, two seconds, five seconds, four times. Yep, that's four. It's solid blue at the moment.
31:00
Speaker 2
[DOWNWEIGHT] so right now since the let's know is plugged in to the power out, let's see. I will be giving you the instructions okay, so you need to unplug the child node from the power source and plug it and then count for like two seconds and then plug in again, count for five seconds and then unplug for two seconds and then plug in. So do it for four to four times. Mm-hmm. Mm-hmm. [silence] Okay. And then what's the light on it?
31:00
Speaker 1
[silence] Now it's flashing blue. [silence] Blue flashing blue, just the same as before. [silence] Uh, red flashing. [silence]
32:00
Speaker 2
Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. Uh huh.
32:00
Speaker 1
Yeah. A different kind of red flashing, all the blips. And now it's gone off completely. Now it's come back on red flashing. only red. Blue. Yep. Yep.
33:00
Speaker 2
and still flashing red. Okay. Let's reset the node again. So press and hold it and let's observe the light indicator. Okay. Right now, mm-hmm. Okay. mm-hmm. Mm-hmm. Mm-hmm. Okay, let go. And then right now it's blinking blue.
33:00
Speaker 1
Solid blue now. Yeah, yeah. I've tried to force it to connect to it and it is now doing it and it's gone purple. Yeah, I searched it, but it's gone purple and it's saying no internet connection. Yeah.
34:00
Speaker 2
uh can you can you uh check if if you can see the default wifi name of the node uh let me just observe if it will stay if it will stay twin a solid solid solid solid blue light or not and it's staying on a solid blue light can you check if you can see the default wifi name of the node uh yeah it's okay because there's really no internet but can you can you uh check if you can see the
34:00
Speaker 1
um yes yes Yeah, developed set up is what I've now got ticked but it says no. Um and then underneath uh this is on my phone. Underneath that it's saying like my available networks is my regular wi-fi. Yeah. Yeah. Yeah. With the wire, with the cable, you mean. Yeah. Yeah. The light's still purple, which is positive.
35:00
Speaker 2
If the network name is above that up, so right now the network is still disconnected. Can you reconnect it back? Yeah, yeah, yeah. Internet cable. Yes.
35:00
Speaker 1
Yeah, that's all close in. Yeah. My phone is. My phone is. Yeah. Well, I can't, because I can't connect to that. It's not showing as an option. I am. I've been checking the whole time. Yeah. Oh, hang on. Now it is showing on my laptop. Yeah, sorry. Right. So do I want to connect to that? Yeah. Yeah.
36:00
Speaker 2
So it's connected now. Okay. And then make sure that your laptop is connected to underscore dev. Set up, ma'am. The password that you are, I mean, your laptop, it should be on your laptop. Oh, can you check again? So maybe, okay. So let's do it on your phone. You have the Linksys application, ma'am. Oh, okay. Yes, connect. And then the password that you're going to use to connect is the default wireless password of the node, the one you check on your screenshot.
36:00
Speaker 1
got that. A-a-s-t-m-g 5-1-8-W.
37:00
Speaker 2
Connected. Oh, perfect man. Open a browser. If you have Chrome, then kindly open Chrome. Oh, yeah, good. What can you see on the screen now? Oh, okay. So, click, uh, look for Proceed to or continue to and then advance. Click it. Just follow it 'cause we need to bypass the web browser error.
37:00
Speaker 1
The server couldn't process that it's Linעם. Links of smartwifi.com. It's secure certificate is not trusted by your computer's operating system, but I'm saying continue to. Okay. Okay, do I want to download the Lin accommod app for setup? Okay. Okay. uh yeah. Yeah. [silence]. Yeah. It's saying one moment and um not quite there. Oh yeah. Yes, access router. Okay. Wants the router. [silence].
38:00
Speaker 2
yeah continue no need do not download do not download can you see there's two there's two phone image on the picture okay click on the phone image and then let me know what's the next page and let me know if you are on the page access root okay right
38:00
Speaker 1
Sorry. Right. Error. yes [silence] no. Right. It says wrong and username. Something like that. [silence] This is the router password, right? yeah. It says error again. Okay. This is the router password. yeah. Just that and sign in, yeah? [silence] We've encountered an unexpected error two three one five. Please visit. Yes. Okay. Right. Okay. Thank you. [silence] It says wrong and username. Something like that. It is for the account, this one here.
39:00
Speaker 2
Perfect. The default router password is admin, all in lowercase. So, let's try using admin first, admin. Um, um. Okay. Is there an option for you to reset the password? Okay, click reset. And then it's asking for a recovery key.
39:00
Speaker 1
Ah. Yeah. Okay. Close the whole page. down. Uh h, so now I. Yeah.
40:00
Speaker 2
[silence] still uh the page's still circling right there. Could kindly close the page. Yes soft. And then open Chrome. You
40:00
Speaker 1
Yes. Yeah. Yeah. Yeah. Yeah. Oh, yeah. Back to that sign. Yeah. So just follow that and then advance again. Yeah. and click on the phone again. And I'll put admin in again, or go straight to reset password. Okay. Okay, that is working better. Enter recovery key.
41:00
Speaker 2
computer on your laptop. And then make sure to type this IP address on the web browser. So the IP is 192.168 comma 1.3.2. what? okay. mm-hmm. Correct. mm-hmm. Perfect. Perfect. Click reset password. mm-hmm. Perfect. Mm-hmm. Enter the five digit [silence]
41:00
Speaker 1
Oh ye. Two, eight. Four, five, two. Do, do, do, do, do. Hopefully. Um, right, create a new admin password and hint. Okay. Okay. Yeah. Um, so did it have to have different characters? Or can it be all? [silence]
42:00
Speaker 2
Number that's under the node. There you have your screenshot. Uh-huh. Oh, uh, God. I just do not put a hint. You can just leave it as it is. So this is this is the router password, not the Wi-Fi password. So when you create the router password, since this is a case sensitive, so it should be 10 to 12 character. You can input capital letters numbers, letters included the special character, but do not repeat any of the characters and then take note of the router password. So take your time and let me know if you're done. [silence]
42:00
Speaker 1
Lower case. I guess you can't repeat a character at all. Okay. Oh God. And how many characters does it have to be? Okay.
43:00
Speaker 2
The character should be repeated yes yes ma'am suit a capital letter small letters numbers special character combine okay you makes it but don't repeat any character then take note of the router password you can uh you can um make it like around 10 to 12 character
43:00
Speaker 1
I'm recording a... oh, hang on. I'll hang on. It doesn't... it doesn't, at least in character... oh, it's missing uppercase and lowercase. Yeah, it doesn't like that. Let me just change that to an uppercase. And then it won't like that. Um, and then it wants to start with a special character. Okay. It's happy with that now, I think. And I've written it down. Oh, this looks good. Got a whole page of options. Do you seem to be, yes. Smart Wi-Fi tour, yes. Yes. Yeah. This device, router and internet... that's all ticked green connected. [silence] [so it reports back].
44:00
Speaker 2
Okay. Follow the steps. Right there. Hmm. Okay. Oh, good. I guess you are on the Linksys Smart Wi-Fi tools. Ah, good. There's, uh you can see right there on the first box network status is it connected or not connected?
44:00
Speaker 1
yeah, yeah, yeah, okay, yes, yeah, back on the page, yeah, okay, yeah, I've got another box now, yeah, [silence]
45:00
Speaker 2
Perfect. That's really good. So, uh, at the lower right corner, like, it's at the bottom right corner, mate, like below the boxes. You can see it in blue text, in blue hyperlink. You can see, um, and use their license agreement privacy statement. Look for the two letters C-A and click it. And then let me know if you're back on the page. Good. And then at the left hand side, below Smart WiFi tools, go down below router settings and then click on connectivity. Okay? So, good. Once you are on the connectivity, look down below, and then you can see basic you
45:00
Speaker 1
Yeah. Yeah. Yeah. Yeah. Okay. So just make this up, but make a note of it. Okay. Uh
46:00
Speaker 2
internet settings. Look for router setup or setup. Okay, good. And below you can see right there SSID and a password. Okay, so, you're now going to create your wifi name, your wifi password, and then take note of course of the password, like take a photo with your phone and then click setup and then take your time to create and then it's best if you create entirely a different wifi name, not the same on the modem WiFi, Okay? Like create a different name and a password. Mmhm
46:00
Speaker 1
I'm going to call it. And then just make up a password. and then just make up a password. Okay, I've written all that down. and then just say okay. Or set up nodes. Okay. Okay. Your your router is applying changes the action you perform may cause devices to temporarily lose. Yeah, that's all right. So I'll just say okay.
47:00
Speaker 2
mm-hmm mm-hmm click on Setup, Setup node, And then let's wait, mm-hmm., [silence] 1
47:00
Speaker 1
[silence] Yeah. Yeah. [silence] Yeah, it's just waiting at the moment. Okay, route and not found. Yeah, you are not connected to your router. [silence] Yeah. [silence] Okay. [silence] Thank you. [silence] So it should show up as the name that I just set up.
48:00
Speaker 2
Yes, perfect. And then let me know what's going on right there. So, I can guide you, okay? You can go to the next step. Uh-huh. And then you're um uh-huh. That's good, actually. It means you successfully change the WiFi name. So, go to the WiFi list on your laptop, look for the new name that you create, then connect. Uh-huh. You're doing good. You're welcome. Okay, can you see the new one?
48:00
Speaker 1
All of the networks. No, that's not there. Oh yes, it is. Yeah, there it is. Yep. Enter the network security key. Is that the password that I set up? Yeah. Oh, yeah. I thought so. They're connected to that now, and we've got a blue light showing. Yes, yeah, I seem to be able to get on the internet. Yep. That's good.
49:00
Speaker 2
Oh. Name now the new one. Oh, wow. Good. Connect. Yeah, the password, the Wi-Fi password. Okay. Wow, perfect. Oh, that's good. Can you test the Wi-Fi? Try to access a website on your laptop or on your phone also. Let's see. Mm-hmm. Wow. That's perfect. Mom. It means that we successfully
49:00
Speaker 1
Cool. Excellent. Thank you. No, thank you. So, that particular node is, um, is that? I'm just confused now because it's on something different to my home Wi-Fi password, but it must be working off my home Wi-Fi. It's just called something different. Yes. I see. Yeah, but it's all
50:00
Speaker 2
Quickly set up your node and then you can use your Wi-Fi. Right now. Good job. Yes. And thank you. So much for your patience and then for video corporation. Yes, ma'am. So that you will know where is the Wi-Fi name of the modem. You will not be confused in the Wi-Fi of the node because just in case there's something wrong on the MX4200 Wi-Fi then we will know right away which Wi-Fi is not working. You can differentiate and then yes, ma'am.
50:00
Speaker 1
I'm working off the same Wi-Fi because I've only got one, sorry, the same internet because I've only got one provider, haven't I? So, yeah. That's just clever how it's called something different. Um, all I'm worried about is that I now need to unplug this and take it back to its, um, because I had to, I brought it up closer to the new modem. So, I now need to take it back to its original position. Do you mind hanging on while I, so it's, it's not plugged. I want to move it now because, um, I physically brought the node up to be close to the new modem to set it up. So, if I unplug it and relocate it in the house, will it, will it work?
51:00
Speaker 2
Yes. And thank you so much for your cooperation, ma'am. Well, we're able to make it work. And then anything else that you want me to assist you with? [silence] Um, what do you mean? You want, uh uh, uh, this? Uh Oh, uh, This one is connected to the new modem, right? The new modem
51:00
Speaker 1
Yeah, that, well, I assume so. I mean, it's not, oh, no, it is physically connected now, isn't it? And I can't leave it physically connected because the whole point of the node is that it goes somewhere else in the house. [silence]
52:00
Speaker 2
um actually that's a good question ma'am but since you have this uh one uh MX4200 this should be connected to the modem always because the modem is the source of internet this MX4200 will not work if this is disconnected from the modem so it should be always connected to the modem okay um so I think I know what you're trying to explain so if you want to put another node to like extent to the extent the Wi-Fi to a different uh area in the house of course standing the Wi-Fi you need to add additional like for example additional MX4200 okay Just a device that has detachable so let's say you want to detach one of the ports here going to that like way concept you still need this uh MX4200 to function as the main system okay and that will pass the Internet yourself in the details over to these access points that you're using to extent that the nation so let's say that that's the only modem that you have and let's say you just can you just buy additional MX4200 box so this MX4200 one will function as the system okay and that will that would be passing the detail the internet details to this wireless access point if you use them as just a Wi-Fi signal extender you can just get more MX4200 later on like uh five years from now and just add them warn you okay so that would be the structure here okay so just to show you how it would look like when you don't have a router and then you have your MX4200 here okay so this is my let's say this your modem okay [ silence ]
52:00
Speaker 1
Well, that's pointless. I bought it as an extender. And it used to be an extender to the original modem I had, which was a Linksys one. So, yeah, that's what I'm trying to achieve. I need it as an extender, not as. There's no point it sitting next to the modem being connected to it, because I've got I don't know how that's going to help me. how I need to take it to another location, its sole purpose is being an extender. So, do I have to set up my other Linksys modem attached to this one and then take that extender down set? I don't really understand. I thought we'd achieved what I was trying to do.
53:00
Speaker 2
to act as an extender, but this now, since you only have one, it should always stay connected to the modem. Yes, I do understand. Oh, yes. Yeah, cause this mesh will work like that. If you have, for example, two MX 4200, one will stay wired to the modem. That should work right.
53:00
Speaker 1
Okay. I have an SPN MX 42. Thank you.
54:00
Speaker 2
Should be the main node or the parent node? And if you have another MX 4,200, well we can connect it to that parent node, and then after it's connected after we successfully added it as a child node, then that's the time you can relocate or place it somewhere around the house to extend the Wi-Fi. So do you have another MX 4,200? Oh, okay. So, you haven't informed me that. Okay, hold on ma'am. Let me check something, okay? Stay on the line. I'll get back to you. You're welcome. [silence] ]
54:00
Speaker 1
All right. Uh, yeah. It is, um, so do you want the serial number? The model is SP, and it's 42. Yeah. Yeah. No, that, that was, [silence]
55:00
Speaker 2
Hi, ma'am. Thank you for patiently waiting. Can you double check what's the exact model? Oh, how about the model? SBN MX 42. Oh, SBN MX 42. This one. You also purchase this yourself. No.
55:00
Speaker 1
Yeah. Yeah, yeah. Yeah. [silence]
56:00
Speaker 2
Is it the B fiber, the same ISP? Okay, hold on. Yeah, B fiber. Yes, B fiber. Okay, hold on. Let me check. Hi ma'am. Thank you for patiently waiting. So for this SP and MX 42
56:00
Speaker 1
Yeah Yeah, so. That won't override the new modem though. I feel like I've been given really bad information here. So, from my ISP, not from you. So, I have replaced my modem with a better, faster modem. And I was told that the node, the child node is [silence]
57:00
Speaker 2
yeah this needs the uh SPNN m42 to be the parent no the parent no it cannot be added as a child no yeah this SPNN model uh SPNN m42 ma so this should be always the parent no it cannot be added as a child no um-hmm um-hmm
57:00
Speaker 1
Extender would still work with it, but what you're telling me is that it will only work if it's physically connected to the new modem.
58:00
Speaker 2
Yeah, for this, um, it can act as a child node, as an extender. only that your uh, other model, you, you have different model of the node, one, MX 4200, the other is SPM 60, which is, um, different in function. so this SPM 60 which cannot be added as an extender to the MX 4200 Men. so we need to make this SPM 60 as the parent node, connected to the modem, straight to the modem. and then this, uh, MX 4200 will act as a child node. that should be the setup.
58:00
Speaker 1
I don't. [silence] Well, I'm just worried. So, [silence] what I need to achieve is having my Hite modem as the main modem and using [silence] oh the no's gone on to red now anyway. I'm [silence] I'm at the point of giving up now. [silence] Um [silence] I don't, I don't think what I want to achieve is achievable and I think my internet company have lied to me because [silence] I can't use this chile node as an extender, can I with the new modem?
59:00
Speaker 2
So we can still um, we can still uh, uh change the setup. We can l like, but then again, we'll start over, um, we'll start all over again, ma'am. Of course, man, the modem is the modem from the ISP. We can make this, um, MX4200, a clean.
59:00
Speaker 1
I don't have an SPN MX 60, though. No, I said I've got 42, SPM X 42 is the other one I have. Yeah. Yeah.
60:00
Speaker 2
SPNM60 and if we're going to use the SPNM60 as a Parent Node, but when but if you want you said you have SPNM60 or I mean SPNM42, okay, hold on, SPNMX42, okay, just give me a minute, let me just double check. Just give me a minute. Also, I thought it's the SP and MN can Trance.
60:00
Speaker 1
$1 Yes m m 56 Echo 20 Mama 19 Charlie 03586 {% endloop %}
61:00
Speaker 2
So it's SPNMX SPNMX42. Okay, hold on. Okay, can you provide to me ma'am the serial number of this SPNMX42. Okay, so 156 20M 19.
61:00
Speaker 1
Yeah, we can try that. Should I, um, is it alright to unplug the other one? The MX. Move that in.
62:00
Speaker 2
03-5-86. Okay, hold on, because I was just checking the serial number. Okay. So, yes, ma'am. Let's try to add this SPN MX-42 as a child node. Are you okay with that? Okay. Make sure to plug in this SPN MX42 really close to the parent node. Just for adding. Oh, no, no, no. You mean the one that we. [silence]
62:00
Speaker 1
Yeah. Do I leave that plugged in? Okay. So I'm just putting the power. They're literally just plugging that in, um, to the power source with nothing else. So that's got a blue light to start off with. blue solid. Now it's slow flashing blue. Yay. Yeah.
63:00
Speaker 2
Yeah, it should be always connected to the modem. Uh-huh. Uh-huh. And how close is it from the main node? The MX 4200, the one that's on solid blue light, let's call it parent node cuz you have two nodes right now. So this SPM X 422 is plugged in, like how close to the parent node?
63:00
Speaker 1
What are we calling the parent node? the other lynx is one, or the new mode the hypes run? Why is it's right next to it? And we've gone solid blue on the um child one, the node now, the new one. Yes, that's gone solid blue. And the 4200 is, the 4200 is flashing red. The 4,200, yeah, that's that is
64:00
Speaker 2
Yes, the MX for the 200, that is the parent node because modem is not a router. It's just the one giving a Wi-Fi. So how close is it from the MX 42? Mm-hmm. Okay. Oh, the MX the colors the light is red. Oh, it's flashing yeah, the one that's wired to the modem.
64:00
Speaker 1
I used solid blue. I haven't changed anything. That's all still hugging into the modem. No, they're both flashing, both flashing red now. Yeah. I've not changed anything. I've not unplugged it. It's still plugged into the 5G LAN. My actual the router has now gone on.
65:00
Speaker 2
And it's solid blue, the parent node is solid blue, so let's just observe the parent no, because it was solid blue earlier and now it's flashing red, And then all the nodes are plugged into, yes ma'am
65:00
Speaker 1
Just a power thing. OK, that's why it wasn't working. The power cable had come loose and the back of that. It was a good wire connection. So that's just sorting itself out again. Yes.
66:00
Speaker 2
You mean, the modem. We need the modem? Uh, uh. Yeah, just wait till parent node is solid blue, because it should work. It should parent node should be on solid blue light before we add the child node.
66:00
Speaker 1
Parent mode has gone solid red, but my router hasn't sorted itself out yet. The modem, sorry, is still flashing red. It's I've not got internet till that goes white, apparently, and that's flashing red. Yeah, that's not ready yet. Yeah, no worries.
67:00
Speaker 2
okay so I've got to know still flashing let's just wait till modem is online and while waiting ma'am let me just put this call on hold to check on my resources I'll get back to you okay stay on the line thank you
67:00
Speaker 1
That's okay. It's um it is working, it's gone blue again. Yes.
70:00
Speaker 2
Hi, madam, thank you for patiently waiting. Oh, good, that's good. That's perfect. So, parent node, MX 4200 is gone to solid blue, and the Wi-Fi is working, right? Okay. And how about the child, the SPM4200?
70:00
Speaker 1
flashing. red. red. red. red. red. red. Oh, that's weird. It did all the, yeah, no, it did all the red flashing and now the light's just gone off completely. been off quite a long time. Oh, yep, yep. And now we've got blue. Yep. Yep, I'll let go. It's flashing blue. Slow flashing blue now.
71:00
Speaker 2
Slashing red. So let's reset this SP and MX 42 play. Press and hold the reset button. Release once you see the blue light. Okay, let me know. Mhm. Okay, wait for the blue light. Okay, let go of the reset button. And then let's, all right. Slow flashing blue.
71:00
Speaker 1
Okay. [silence] Still slow flashing blue. [silence] Now it's purple. [silence] Right? Yeah. Yeah. Yeah. Okay, no, I can try that. I think that's fine. So, try that now. So, one, two, three, four, five. Oh, yeah. It's done all sorts of flashing colors while I was doing that. But it's gone back to solid blue.
72:00
Speaker 2
five press on the MX 4, 200, the parent nodes reset button. Let me give you my instructions clearly. So on the MX or on the parent node's reset button, you need to press it for a quick second and then release. Do it for five times. So it should be press, release, press, release, press, release, press, release. Five times on the MX 4200. And if you have questions about this, you can ask me first. Okay. Mhm. Mhm. Okay, perfect. So, it means parent node is back to solid blue. And then how about on the child nodes, so master mixer 4200 So in child mode.
73:00
Speaker 1
Oh, the purple is now flashing. Oh, now it's on red flashing. Yeah. Yeah, yeah. Cool. Yeah, that sounds good. [silence]
74:00
Speaker 2
Good. Good. It means it's now. Yes, because it means it's now trying to connect to the parent node. It's responding. It will take like around 3 to 6 minutes or maximum. So let's just wait and observe while waiting. You can do your stop right there, cuz it's taking us time right now. Okay? You can like grab a water right there.
74:00
Speaker 1
Oh we've got blue, yeah. Yeah oh no no it's gone read. It's just gone read. Yeah yeah yeah. But these have always worked with each other before so yeah that should be all right shouldn't it? It's yeah it's gone back to blue so hopefully. Yeah yeah absolutely. Yeah don't want to rush it. But technically then I should be able to then
76:00
Speaker 2
Oh, that's good. But let's just give it like a minute or two to make sure it stays on a blue light. It means it's connected. And... Yes, And then... mm-hmm. Okay, so it needs more time. Okay, and it needs more time. And then, once it turns solid blue, I know you really want it to like extend the Wi-Fi. So, of course, we're going to relocate this one. So, uh, it will be on a different floor on the house. Okay. Mm-hmm. Okay. Let's just wait then. Tell it... mm-hmm. Mm-hmm. Okay, let's just give it like a minute or two. Make sure it stays connected. Mm-hmm. Okay. Yeah, of course. Mm-hmm.
76:00
Speaker 1
[silence]. all right? so already switch it off underneath. all right. and now I take it downstairs. [silence]
77:00
Speaker 2
Yes. But then of course, I'll make sure [silence] that once we relocate this child note, it should be on a solid blue light. Okay, I really make sure it stays on a solid blue light after relocating. So, right now, it's still on a solid blue light. Okay. So, we're going to relocate the child note and this is the way to relocate. You need to power off the power switch of the child node before unplugging its power adapter, okay? Mhm. Mhm.
77:00
Speaker 1
[silence] anticipated moment of truth. All right. It's plugged in so I can power it on again. All right. That's positive. We started with a red - not a red. Sorry. It's come straight onto blue. It's now flashing blue. Yeah. Yes. Yep. Oh. So what we've done, so I've replaced my modem and I've used my old modem.
78:00
Speaker 2
Yes. Uh-huh. Okay, and then let's wait until it's solid blue. So, we'll give it a time and then you can take a rest for a while while waiting. Okay. [silence]
78:00
Speaker 1
Oh, actually, no, it's the other way around, isn't it? But these two links, this one, one is now connected to my new modem as a parent telling this child one to connect. Oh, it's red flashing now. So I'm still going to get the benefit of the new speed through the new modem. Yeah. Yeah. Hey, it's gone blue. Yeah. Yeah. Oh, it's gone red.
79:00
Speaker 2
[silence] uh-huh okay [silence] yeah [silence] and then it's good that you have this two nodes so that the other one will act as extender so there's also Wi-Fi downstairs [silence] you have a strong signal [silence] it's flashing let's just make sure it stays on a solid blue light
79:00
Speaker 1
Yeah. Yeah, backs of Blue, I think, yeah. Oh, thank you. Yeah. That was, that was a painful process for you on the floor. So can I, so it's the television that's connected via a cable and I'm plugging that back into the internet cable, isn't it? On that one. It's not ethernet. Um, it's got a cable in it. So I think, um, is it not better for a cable? 'cause it's right next to this extender for the telly. And I put it... Yeah, okay.
80:00
Speaker 2
Ice gun red oak, leaf just give it the time, yes. And we're almost done. And though it took us like, like, we took an hour and 20 minutes. Thank you so much for your patience, man. No, it's okay. I'm good. I'm okay. Uh, where where are you going to wire the TV? You don't want to connect the TV wirelessly? Wi-Fi. I yes, you can. You can wire it to have a stable connection if you want. But let's just wait till child node is until child node is solid blue.
80:00
Speaker 1
Yeah, it started flashing blue. Oh, yeah, it's back to solid. Yeah. Yeah. [silence]
81:00
Speaker 2
Mhm. Mhm. Okay, they just give it a minute to make sure it stays on a solid blue. Mhm.
81:00
Speaker 1
130 Yeah. Yes. 162 Yeah. 188 Perfect. 104 130 I'm putting that cable into the Internet. 118 And intended not Ethernet. It goes in the Internet one. Is that right? 104 110 Yeah. 150 Yeah. 176 Perfect. 104 Oh. 191 It's. 104 103 Yeah, probably have to play with the tell. 124 Now to call it and ease. 103 103 Yeah, I think I just have to play with it. 116 Checking the white connection. 108
82:00
Speaker 2
Okay, staying on a solid blue now? okay good it means it's connected then you can like connect all your device to the Wifi man, it's all good, and then if in case you need assistance in the future, well you have your record here on the system, you can always call us for assistance, okay? Okay. Yes, you can. yes, you can connect it to the internet port. Uhum. You can watch your favorite movie right there.
82:00
Speaker 1
Go on, go on, go on, go on, go on. Ah, my hard connection failed. Ah, ah, that's weird. So it's all plugged in and it's got solid blue light. That might just be the tele there. I don't know if it needs to know the Wi-Fi password, though it's on Wi-Fi, is it? It doesn't need a password if it's on a wired connection, does it? Yeah, it's not picking it up. That's weird. There's nothing in the IP address. Does that matter? If it's just, yeah, it's on a wired connection.
83:00
Speaker 2
What happened now? Mhm. And then you need to connect your- oh, yeah- yeah- it's wired. Uh actually it's- no need. [silence]
83:00
Speaker 1
Should it be in that internet port or an ethernet one? It doesn't, does it make a difference? Would it not be a better connection through the cable? Uh, I think it was like it prefers it through the ethernet. Oh, it seems to once I've plugged that in, it seemed to recognize something had happened. Ah, wired connection. Yeah, yeah, it wanted the Ethernet one for some reason. It seems to be, ah, thank you. That's brilliant. I think we are up and running doing some sort of test, but yeah, it likes that. So that's great. Thank you very much for your patience.
84:00
Speaker 2
okay, you can try the ethernet port or you can also try connecting your TV wirelessly mmhmm oh, perfect now mmhmm my pleasure
84:00
Speaker 1
You too. Thank you so much. Take care. Thanks. Bye.
85:00
Speaker 2
I see. So this is Ruby from LinkStay. Have a nice day to you. Enjoy your Wi-Fi. Bye. You too, bye.
85:00