V2 Rubric Detail — d100acca-7a08-11f1-a…

Welcome to LinksBoost support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence] Hi, thank you for calling Linksys. My name is Josh. I'll be your assistant today.

Uh huh. You've got this one, sir. And don't worry, Chris. I sure that I will do everything I can to fix this issue. Um, by the way, how many links devices do you have in total? Mm-hmm. Uh huh. Got this one, sir. I have the serial number of the node that is currently wired directly to your Node Nokia gateway. Add on the Linksys. Mm-hmm. Um Um Um Um Mm-hmm.

Alright, thank you so much for that. So let me verify again the serial number. So it's 43K4Kilo, 10M4my 2 6 B4Vox 0 9 8 8 9 that's correct. Thank you so much for confirming. And may I also have the model number of this node or device? Alright, thank you so much for that. Um, sir, just for record purposes, may I have the model number of this Nokia phone?

All right. Thank you so much for that, Thomas. So hold it. So just to verify again, the model number of this Nokia gateway is 5g4go3103UUB, correct? All right. Thank you so much for confirming again. And what's the light now on this main node or main Lynx's node? Blinking red and how many ports this Nokia gateway?

all right, so, it has three LAN ports, correct, like three Ethernet ports, so, two, all right, so which port is this main node currently plugged into, is it on the LAN port one, two, three, all right, thank you so much for that then, so, uh, since the light on the main node is showing flashing red, uh, did you try to like, use a different Ethernet cable to connect between the gateway and the main node? I see. Uh, yeah. for isolation purposes, sir, do we have a other cable that we can use?

All right, thank you so much for that one, and kindly take your time as well. All right. Still blinking red, correct? I got that. All done. Since the light on the main node is still blinking red, how about this one, we will reset this main node, and then we will try to reconfigure it using the 5 press setup method. So for reset, you may simply press and hold the reset button and do not release it until you see the solid blue line.

Yeah, uh, let's wait for the solid blue and then once we see it, uh, that's the time to release the reset button. Yeah. All right. Mm-hmm. So, uh, don't worry since we just recently changed the Ethernet cable. Uh, hopefully, there will be a, uh, like a different, uh, different outcome right now since again, we recently changed the Ethernet cable. And, what's the light now?

Okay great. All right so yeah let's wait for its sorry let's wait for its light to turn back to solid pink or purple. By the way sir may I have your first and last name? And when you said Julie that's spelled as J O L L Y. All right thank you so much. All right so and what about your email address? All right thank you so much for that one. And

I she see. Got that one. And I assume you're calling Scrum, Canada, correct? All right, all right, thanks so much. Solid purple now. Okay, that's great to know. That means that the node is already on setup mode. So, on the main node again, can you please press the reset button five times, within five seconds? So it's like press release, press release, press release, five times. All right, thank you so much for that one. So, is the light again on the main node, starting to flash?

Alright. Uh, not yet. So for now, let's observe its light for 30 seconds or a minute and if the light-- sorry, after a minute, if the light on the main nodes still showing solid purple, yeah, highly press again the reset button five times within five seconds. Uh, hello, sir. Is the light on the node still showing solid purple? I see. Uh, can you press again the reset button? So, again, it should be five times within five seconds. All right, thank you.

Aha, got that one. So that means that the node is now trying to connect to your in Nokia gateway. So, let's, um, for now, again, let's observe the light on this node for one to two minutes. [silence] the main node is already working. [silence] So, just to confirm, sir, the main node is still showing solid blue, correct?

I'm sorry. I'm sorry, sir. all right, so that's great to know. So that means that the main node is already working. Let's now add the child node to the network. So since this is for configuration, we'll now kindly move the child node next to the main node. So, yeah, let's observe the light on that node for 150 minutes and I think the light on that node will change to flashing blue or that indicates that it is still booting up.

So, let's wait for its light to turn to flashing red or solid red. Uh, -Hello, sir. What's the light now on the child node? Solid blue on the child node.

I see. Let's observe slide for another one, 15 minutes. And, by the way, do you have a computer that we can use to access the web user interface of the system? Uh, the web user interface. Uh, I, I'm gonna, sorry, I'm gonna ask you sir, would you like to personalize the WiFi name and password or just live it as it is? Uh-hmm. Uh-hmm. Flashing red on the child, correct? Correct? All right, so, uh yeah, before you get your laptop or computer, kindly reset this child node. Again, for reset, you can just follow the same process, which is press and hold the reset button and release the button once you see the solid blue light. All right, so you may now release the reset button and is your computer already? Okay, great, so on your computer, kindly go to its Wi-Fi or Wi-Fi settings and check if it can detect the default name of the main node, which is _Setup AF1. Okay, great, kindly connect.

So yeah, just connect your computer to that network and the default Wi-Fi password is labeled underneath the main node. when you configure this node there. No worries. Okay, great. So yeah, on your computer, kindly open a browser and the address bar, like the upper search bar.

http://my router.local press enter.

yeah, that's actually fine, so uh by the way, are you using Safari or Chrome or Edge browser? Chrome. Yeah. Uh on that screen, there's an option there that says advanced, so click advanced and then click on proceed to my router.local. Um, and then we should be ready. Are, you're now on the screen telling us to download or install a linksys app? All right. So uh on that screen, there are two phone images. So I want

you can't just click that one no sorry actually what we are trying to do is to bypass that screens. So yeah alright, all you have uh-huh just click that phone images and then we will be redirected to a page asking for our router password Oh wait, did you open the linksys app like on your phone

Oh, I see. Uh, can you go back to the my router.local. And then let me know once you are on the screen that that says keep your Wi-Fi handy because all we need to do on that part is to bypass that one so that we can log and into the web user interface. Uh uh do our code. Uh No, sir. Uh on that screen, there are phone images. Yeah. So kindly click the phone images.

Yeah. So I assume you're... now on the page asking for our router password, correct? Yes. So by default, the password is admin, all in lowercase, like admin. Yes, please. Yeah. Okay, no worries sir, all you need to do is create a new router password and I'm gonna set your expectation that you are not creating a Wi-Fi password but router password. So yeah, kindly create a new password, just make sure the new password meets the requirements.

Yes please. And just let me know once you have successfully logged in into the web user interface. Okay, great, so on the web user interface kindly look for the tiny letters that called CA like Charlie Alpha and it can be found on the bottom right corner. Okay, once you click that one, sir, uh, let's add the child node using the or let's add the child node manually using the web user interface. So on the screen, finally click on connectivity or connectivity tab. And then click on CA router setup or Vellop setup. And by the way, sir, going back on the child node, the light on that node is now on solid purple.

Okay, great. So, under the CA router setup, just click the add wireless child nodes button. Uh-huh. And let's observe the light again on the child node for two to three minutes. Uh, there's no need to press apply for now. So, so, what's the light now on the child node? Is it already flashing? uh-huh. That, uh-huh, that's normal and that's great to know because that indicates that the node or the child node is now trying to reconnect to the network. So again, sir, for now, let's wait for its light to turn to solid blue, the same as the main node. And once it has gone to solid blue, we will then like personally. [silence]

Right. Can I ask also how long you've been using these devices. Adjust these devices. Yeah. Yeah. been using these devices. Adjust these devices. 2021. All right. No worries, sir. If that's the case, I'm gonna set your expectation that regarding with our hardware warranty, their hardware warranty is already expired, and I apologize for that, sir. So, for future reference, we can no longer provide replacement for the devices once they have been deemed effective. However, rest assured that we can still assist you with any technical support regarding with the devices. Right. There you go.

I understand. Sir, so yeah, rest assured that we're almost done so let's just wait again for the light on this node to turn to solid blue and then before we relocate this one, uh we will like personalize the wi-fi name and password. So uh regarding with the issue sir uh since uh we recently are we changed the Ethernet cable because when uh you mentioned that you have already tried uh setting up the main node, the light on the node was showing a flashing or blinking red. Uh the reason for that one sir, because it could be possible that the uh issue has something to do with the Ethernet cable because it should not be flashing red. So, flashing red indicates that the main node is not detecting the port on the uh gateway or the modem. So to further isolate or to isolate the issue,

Yeah, we sh we did. That's the reason why we changed the Ethernet cable. So yeah, I it wa It is good that the light now on the main node is already turned to solid blue. So, hopefully the light on this child node as well turned to solid blue. Right, uh, I believe We'll turned to solid red. However rest assured that it will turn to solid blue. All right That's That's great to know. so that means That we have successfully reset and reconfigured or added the child node to the network. So both nodes are already working. So let's now uh personalize the name and password. so on the connectivity or on the web user interface just close the connectivity tap and then click the Wi-Fi settings or Wi-Fi settings tab.

just change the WiFi name and password for all the bands. So the 2.4 and five gigahertz bands should have the same WiFi name and password and then just press apply. I'm sorry, sir. Yeah, uh, you can actually change the WiFi password as well if you want. However, uh, for both two port, sorry, 2.4 and 5 gigahertz bands, I would recommend they will be having the same password for less confusion.

And no, no, sir. Uh, rest assured that changing the wifi name and password will not uh, interrupt the setup since uh, again, we uh, the nodes have already been reconfigured. So however, it is normal if your computer will be disconnected from the underscore velvet setup. But all you have to do actually is reconnect to the new network name and yeah, use the personalized wifi password to connect. All right. Uh, press apply. Aha. So, while the new wifi password and sorry, wifi name and password is trying to be saved on the system, sir. And I really do apologize for this one. I just need to confirm so that all your information here on our end is correct. So, may I have

Uh very close uh to your email address, correct?

[silence] I'm sorry sir, is your computer can detect the new name? Uh-huh. I-I see. Uh if-if I'm sorry, so your Nokia gateway and uh mesh system have been.

Yeah, yeah, that's the Wi-Fi password there so, yeah just use the new Wi-Fi password or customize the Wi-Fi password to reconnect your devices to the system. So, don't worry, sir, if if sorry. Yeah, yeah, that's correct. So, that's normal. The reason we got that error message is your computer has been disconnected from the network. Uh don't worry, uh on your Wi-Fi or Wi-Fi settings, if the underscore VX1000 setup AF1

that means that we have successfully changed the Wi Fi name of the system. And again sir, if the light on the child node is still showing solid blue, rest assured that you can already unplug and relocate that one back to its designated location. All right. All right, that's great to know. And So by the way sir, uh these devices were working fine before, it is just that you just recently got a new gateway, correct?