Speaker 1
Hi. Oh yeah, I've got no internet. I I think last night right? I'll tell you what it is I've uh, I've upgraded from the 400 to the 900 or something megabytes. I've got two new Lynx's um like little node things.
13:00
Speaker 2
Hello, thank you for calling Linksys technical support. This is Charm. How can I assist you with today? Hello? [silence] Hello, this is Charm from Linksys Technical support. [silence] Help me assist you with today? All right. Since when did you, um, have you experienced an issue, ma'am? Uh-huh.
13:00
Speaker 1
I unplugged my original node because I wanted to move my original node and put the new one in its place. So, I thought, right, okay, I'll put the wires in, all of the same, and it will just take it over. Do you know what I mean? Anyway, that didn't happen. So, I've gone back to the original one, but it's still saying that I've got no internet connection. Yes. Okay, of course. Yes. Yeah, that's provided me with all of the equipment and everything.
14:00
Speaker 2
Mhm. Mhm. Oh, I see. I do apologize. See, I got one, ma'am, but let me assess your case first since your concerns. Okay, so, you have, you upgraded your subscription speed from your internet service provider, correct? Mhm. Okay, one moment. May I know your internet service provider, ma'am? GigaClear. And this lentz this router that you have, is it from GigaClear? Okay.
14:00
Speaker 1
Right you want the old one or the new one?
15:00
Speaker 2
Mm, I see. got it. All right. Can you tell me, ma'am, what's the model number and the serial number of your linksys router? Um, the new one? Yes, please. Yes, please. Got it. And what's the serial number? [silence]
15:00
Speaker 1
B20M 31B 03594. Yeah, they provided me with two new nodes so I wanted to replace the new nodes like make one a parent and the other one a child ones and get rid of my old one only because it's dirty. So I've put the wires in the new one and tried to connect it and put the password in and everything to my phone and it says I've got no internet.
16:00
Speaker 2
. Thank you so much. Mm, here. And this is the new router that the gigaclear provides you. Mhm. Mhm. Mhm. all right. And you already hook it on to your provider, right? What
16:00
Speaker 1
Right. Well, I'm currently, I'm connected to the old node. It was just on static red. So, yeah. Yes. By the moment they're blinking because I've connected the the internet to the old node, but I can take that out. Huh? Yeah, it's got two lights on one line, and it is a well, I just went on your AI thing, , chat thing, while I was on hold, and then , yeah, modem, and it's got two lights on one blinking, and it said, .
17:00
Speaker 2
[silence] red. [silence] Okay, one more thing here. [silence] All right, and the modem is working, right? Mhm. [silence] Mhm.
17:00
Speaker 1
Right, well the one the old node is just on a red on a red static but the new nodes have got nothing plugged into him apart from the power and they are blinking red. Yes. Right. I'm going to unplug the power from my old one and I'm going to take out.
18:00
Speaker 2
is this is actually a moment here. Okay. Let's, um, reset this node MIM, the one that is, um, that with a red light status. Hmm. Hmm. Hmm. Hmm.
18:00
Speaker 1
wouldn't put that over there and I'm going to take out the internet the th cable and put it in right on the new one it's got a white line above one of the things don't put it in that one is far left isn't it [silence] um the old model number is SPN MX 55. I've just disconnected that and I've now gone on. Right. So the new node the new one, which the model number the serial number I gave you is now on static red. [silence]
19:00
Speaker 2
um. And I mean, um, what's the model number of your old one, man, if I may ask? Can you provide one to me? and you hook it up, or you ready to the ball.
19:00
Speaker 1
I Yeah, it's hooked up to the modem and there's still one light flashing on the modem and two lights static on the modem. They're green. But I don't think that's right. It's gone off. Release it. It's still off. [Silence] All right. It's going off. [Silence] It's going off. [Silence]
20:00
Speaker 2
[silence] Nice. You get it. Kindly press and hold ma'am the reset button of this new node that you have. The one that you just installed to your modem. Press and hold until the light went off. [silence] You need to press and hold it until the light turned off. [silence] And release once the blue light is showing. Alright, can the release that please.
20:00
Speaker 1
Now the blue lights come up.
21:00
Speaker 2
All right, let's give it about two to three minutes ma'am, until the light is done starting up. I'll set a timer here.
21:00
Speaker 1
[silence] It's gone red. Crash. Yeah. Trouble solids. Solid.
22:00
Speaker 2
Is it solid red or a blinking one? Solid. Alright. So here's the next thing you need to do, ma'am. Kindly.
22:00
Speaker 1
Yeah. five White, orange, yellow. What should it change to? Right, okay. Cause I, before, cause I did this before, cause it was on your website, um, before when I did it, it did go to solid green and then it changed to red. [silence]
23:00
Speaker 2
grasp the reset button, but this time you need to press it five times, like press, release, press, release for five times, not too fast and not too slow. All right, so let's give it about three to five minutes Raymon and I'll set a timer here. And let's wait for the light status to change to solid. One, um, the light status should change to solid brew or at least green. Oh, he got it.
23:00
Speaker 1
but we'll try. Because it also says, oh, disconnect this and then plug it back in, so we did all of that. So, we'll just try it your way anyway. Yeah, well, they said that they they did. Um, I've got the contract through, so I'm assuming they have. There was nothing wrong with my internet. Apart from, I was paying too much, and they said, right, okay, well, we can make it so that it's faster for you. Um, and they did that, and then I said, right, okay. And then I got two notes, and I didn't realize. Right, it's gone green. Um, but yeah, and it's only because I received two notes that I started messing around with it. And now I can't get the internet at all. But it's on side solid.
24:00
Speaker 2
[silence] I see. All right. And also, man, did your internet service provider activate that internet already? Mhm. [silence] Mhm. Mhm. [silence] Oh, I see.
24:00
Speaker 1
green yes and response to red yep all right okay see the thing is is I'm so impatient [silence]
25:00
Speaker 2
All right, so now it's all the D green. I see, got it. Okay, let's wait for a minute or two ma'am, cuz if I change to solid red, then go back to green. So let's wait. Yes ma'am.
25:00
Speaker 1
sorry excuse me just for one minute. Hi, Glenn. Hi Glenn. Saturday. Can you just phone Tony and tell him that I'm on the phone to the Internet, please, old it. those red red red permanent red yes
27:00
Speaker 2
All right. All right, Ma'am, can you tell me now what's the light status of this product that we have right now? All the dead. Souls are dead. Red.
27:00
Speaker 1
Yep. No, yeah, they just posted it, put it in a post and sent it to me. But the thing is, I've been trying to connect the old one, just back to normal, and that wouldn't work either. But on the modem, it's saying that it's the internet's version. How you doing? I'm just going to
28:00
Speaker 2
Just to confirm also mem, did the giga clear tech support installed this one or they just left the router to you, I see got it mm-hmm mm-hmm I see you're right. Mm-hmm. Hmm, I see. So let's connect the old one rather than this one, because if this, since the light status of this keep on getting solid red, it will not go online. let's try the old one.
28:00
Speaker 1
I kind of want to go to that side. Right what do I put in first? Does it matter? Yeah. Right, do I put the power or the ethernet cable in first? Power first. Right then I plug it in. Yeah, it don't appear. Right so now there is only two lights on on the modem. And there's a blue.
29:00
Speaker 2
Right. Yeah. Unplug, first, the aba unplug the new node, and then plug in the old one. Um, the power truth. Uh-huh, uh-huh. And, uh, next, yes, the cable, it should be plugged in on the Internet port where there is a yellow label. Mm-hmm. Mm-hmm.
29:00
Speaker 1
wherein there used to be a flashing light on the old node, or the node, now there is a flashing light for the internet and it it's a blue flashing light on the node. Yeah. And it should go to purple, shouldn't it? [silence] Have before but I haven't now. Okay. I'm just going to shout for mine Sassy. Sassy, did you call him? What's he saying?
30:00
Speaker 2
I see. Okay. Let's wait Ma'am for about two to three minutes since the node is still starting up. Did you press the reset button for this old node that you have? Okay, let's just wait ma'am if what's the light status after two to three minutes. Uh-huh.
30:00
Speaker 1
All right, it's going to solid red. Is that pinkish red or is that solid red? That's solid red there.
32:00
Speaker 2
All right, is it a solid red or a pinkish red? Just a solid red. [silence] I see. What do you mean, we need to reset? Let's get the press and hold the reset button on this one, until I the light went off.
32:00
Speaker 1
Yeah, lights gone off. Yeah, come on, it's solid blue. Um, no, I've got no computers that will take an ethernet. I don't know if that modem's got wi-fi, or Bluetooth or whatever, so anything else?
33:00
Speaker 2
All right. And release the reset button, please. All right, let's wait until um, it's done starting up. And this one, if it still doesn't work, um, do you have any computer or other laptop that we can plug directly to your mod? At least you got it. All right. though, I see. cute. The old Wi-Fi.
33:00
Speaker 1
It'll be a Wi-Fi right it's flashing blue. It did actually go purple. But then when I tried to connect it through the Linx's app, it just said, and I've got my credit on my phone. It just said that it could find the internet. And I've got like two pound on my credit left. So is there any way you can call me back if it goes? Can you call me back because my credit's gonna go on my phone and I've got no internet. I've got no Wi-Fi. [silence] That'll be a Wi-Fi. [silence] Right. It's flashing blue. See, it's one. It went purple. It did actually go purple. But then when I tried to connect it through the Linx's app, it just said, um, I've got my credit on my phone. Um, it just said that it couldn't find the internet. And I've got like two pound on my credit left. So can is there any way you can call me back if it goes? Can you call me back? cuz my credit's going to go on my phone and I've got no internet and I've got no Wi-Fi.
34:00
Speaker 2
Because it's still flashing blue. all right I guess you can call us back if this call gets disconnected.
34:00
Speaker 1
I go back right it's 07902 086 9972 it's on purple now right it's on purple yeah alright yeah yeah alright it's gone to white light purple okay if my phone goes please call me back ah yeah ahm ahm
35:00
Speaker 2
Yes, can you provide your phone number, ma'am? Let me call you back once it's on. Mm-hmm. Mm-hmm. Got it. And also, ma'am, since the light status of this one is solid purple, kindly do the five press again. Yes, kindly do the five press again. Like press, release. Yes. Finally, press it five times. Like press, release. Not too fast and not too slow. For the reset button. All right. Okay, so let's wait for about 3 to 5 minutes.
35:00
Speaker 1
Thank you. It first blue ones now it's white flashing. So it's something to set ups thing when you know, I'm okay, sorry. Hey, I'm really impatient. [silence]
36:00
Speaker 2
Yes, no reason, ma'am. I will call you back. Let's give it a vote. All right. So, let's give it about three to five minutes, ma'am. I already set the timer here on my end. Mm-hmm. No re-scaring that one, ma'am.
36:00
Speaker 1
It was solid red. It went solid blue and now it's come solid red. Yeah, no that's fine.
37:00
Speaker 2
Let's just give it a minute or two. all right, so is it still solid red, man.
37:00
Speaker 1
yeah but it's like a pink red yeah yeah I've unplugged it tell me when to put it back in yeah right well it's all on a it's all on the same extension lead so I've switched it off and unplugged it so when I plug it back in they're all going to come on
39:00
Speaker 2
All right. a pinky. All right. OK. OK, so I'm sorry. what did you say? what do you see? alright, can you plug in first the modem? Mm hmm. All right.
39:00
Speaker 1
Do you want me to unplug the mo, the um, node? Yeah, that's unplugged. Right, I'll take that one out. I'll take the node out. And then, should I put the modem on? Right Alright, nodes un There's no lights on the wa on the mod on yet. Only takes a while to start up. But the node is blue. Okay. Alright, modem's coming on. It's flashing.
40:00
Speaker 2
All right. Um yes, did you unplug the node also? Yes, please. And put on the node also ma'am. Plug in the node also. All right. So, let's wait until it's done. All right.
40:00
Speaker 1
All right, the child note is green, the parent one is flushing blue. All of the lights on. child noticed flashing pinky reds and so is the color one now it's gone blue All right. The modem is the lights are flashing as before the one light and then the two lights are static. And then the parent node is just static red.
41:00
Speaker 2
Mm-hmm. There's a genuine, all right.
43:00
Speaker 1
No, not yet. Because it says that because I went on your AI, and it said that the modem was working. It's getting the Internet. Do you know what I mean? It's receiving the signal. Right. Sure, right? Yeah. Um, it's, uh, it I think it's, uh, surely it would work on the other ones.
44:00
Speaker 2
So, let's wait now for a minute. And also, did you contact your internet service provider directly? Not yet. All right. Hmm. Okay. Because if they upgraded or you upgraded your speed, and for that, they provided you a new router, so you need to contact them. If it still doesn't work, if the light status of this node is still fully red, then you need to contact them directly, just to confirm if they already activated it. All right? All right. So, is it fully red?
44:00
Speaker 1
Would work on the old one checked your the the parent does solid red chair. Right, okay. Alright thank you. Thanks, bye. Thanks, bye.
45:00
Speaker 2
Mm-hmm. All right. Okay, madam. So can you tell me now is it still solid red, the main node or the parent node? Still solid red. All right. So kindly contact your internet service provider, ma'am, and then once you confirm to them that, and also try to tell them that we already do power cycle, and we already reset your node, but still there is no internet connection coming from it. Kindly confirm to them if they already activated it and also try to hook up the new node that they provided to you. All right. Thank you so much also, ma'am. Bye for now.
45:00