Speaker 1
Uh, hum. Yeah, hi Josh, uh, my name is Lori Tomasio and we have a Linksys system in our house. It's, acts like a booster to the, um, internet, the wifi. Um, and we, um, had a power outage here that a week ago.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is Josh, how may I assist you today?
00:00
Speaker 1
we were able to get the Wi-Fi working. Everything is working, again, but the Lynx, the system, the light, that's usually blue on the top, is like, I would say, a hot pink or a purplish color. And I don't know how to get it back, you know, going again. I don't know how to, what buttons to push, how to reboot it, um, whatever. So I was hoping that you could tell me what to do. Yes, I, I have the, the serial numbers and things on the bottom, and um, the name and the password is, you know, on the bottom of the, of the, the mother device, the one that's closest to our router in the kitchen. And then we have three, like little satellite ones that work off the main.
01:00
Speaker 2
[silence] this ma'am and first, I would like to apologize for [silence] Yes, ma'am
01:00
Speaker 1
1, I guess. Um, so that's all I know. [silence] Yeah, [silence] including the mother. Sure. It's 50. Dog 10. Mary 25. Cat 08232.
02:00
Speaker 2
No worries, ma'am, and again, I would like to apologize for the inconvenience. Uh, by the way, ma'am, uh, just to confirm, uh, you have four nodes in total, correct? Uh huh, and may I have the serial number of this main or parent node? Okay, thank you so much for that one. So, just to confirm, ma'am, the serial number of the parent node is 5 0 D 4 1 0 M 2 5 C 0 8 2 3.
02:00
Speaker 1
Yeah, after the Charlie DCC 08232. Yeah, after the Charlie DCC it's 08232. Sure. she did that we just on the number on their website. Well, let's know if they get off the call. I can do it, too. I
03:00
Speaker 2
3 2 okay so I might give you 1 to 2 minutes ma'am. I just need to uh double check the hardware warranty status of this parent node okay thank you [silence] Hello ma'am thank you for patiently waiting. All right ma'am and may I have again your first and last name and your product number so that we can proceed further.
03:00
Speaker 1
Um, my first and last name is Lori Tameshau. Um, my husband's name is Byron Tameshau. Do you want me to spell it? My first name L A U R I E. Second name is T as in Tom H O M as in Mary A S as in Sam H O W. And in case the sentence, my husband's name is, his first name is Byron B as in Boy Y R O N as in Nancy. Um, it might be his, so it's B as in Boy M as in Mary T as in Tom, the number one at
04:00
Speaker 2
last name, please? "R?" Thanks so much for that one. And may I also have your email address?
04:00
Speaker 1
Colombia.edu. Columbia.edu. Columbia, C-O-L-U-M, as in Mary B, as in boy, I-A.edu. Ed, D, David, you up? There may be the other one. Optimum. Yes. And the all the other ones that have been sent? Yes, go ahead. Did I? Yes. Yes. Um I, I think I did, but it's been, I did it, you know, when it initially happened, but that was like a week ago. So, I haven't done anything else with it because
05:00
Speaker 2
All right. Thank you so much for that one, ma'am. And last thing, who's your internet service provider? Uh, Optima. So going back to the issue. The light on the main node is currently showing solid purple. Is that correct? Uh-huh. And did you did you press the reset button prior calling us? A. All right, thank you so much. Up. All right, got this one, Ma'am. Uh regarding with this issue, we might need to to reset and then reconfigure the node. However, before we troubleshoot the system, Ma'am, I'm going to set your expectation that the hardwarearon warranty status of this system has already expired and I really do apologize, Ma'am, but we can no longer provide assistance over the phone or chat for out of waranty devices. However, all our troubleshooting guides and articles are still available in our support website. However, Ma'am, if you really want to, I'm sorry, Ma'am. Don't worry, Ma'am. If you you really wanted to be assisted over the phone, we do have this one time non-refundable support
05:00
Speaker 1
That's fine. Okay. $15,000. Do it.
07:00
Speaker 2
It will last up to 60 minutes or 1 hour, but it will cost you $15 like 1 5. So if you want to avail the paid service ma'am, kindly give me another 2 to 3 minutes because I'm gonna prepare my tools okay? Thank you so much ma'am.
07:00
Speaker 1
Work. yes. hi. okay. uh-huh.
08:00
Speaker 1
The first name that on the credit. Oh, oh, so, excuse me. I didn't get that. Oh my gosh. Okay. I want to hear you. I didn't know my phone was I don't know. The phone is here. My phone. Oh, um, that's my credit card. Is this the end? Hold on. Where is it? Okay, one second. Which one? Okay. All right. The first name is Lori. The last name is Tom. Same as I gave you before. And you want the the number? One, two, three, four, five, six, seven, eight, nine. Is that my credit card number?
10:00
Speaker 2
all right, so may I have the first name that indicated on the card ma'am? yeah. no worries ma'am. uh-huh. am I sure? yes ma'am, yes ma'am. I have now the card number, please. [silence]
10:00
Speaker 1
three eight eight five four zero zero nine one three six eight two seven three that's right yes one twenty eight right [silence]
11:00
Speaker 2
Thank you so much for that one. So let me verify again the card number, so it's [REDACTED_CARD_NUMBER]. Is that correct? Thank you so much for confirming. And may I have the expiration month and year? So [REDACTED_PAYMENT_DIGITS] Hold on Ma'am. So just to confirm, the expiration month and year is [REDACTED_PAYMENT_DIGITS]
11:00
Speaker 1
speech: believe this is Jason yeah five two two mm hmm yes l l is level a u r as in Robert i e as in Edward Lori out.
12:00
Speaker 2
8 is that correct? Uh, 8. Uh-huh. And er, my I have the three digit security code ma'am. [REDACTED_PAYMENT_DIGITS] All right. All right. So, again ma'am, I really do apologize for, for this one. Can you spell out again your first name, ma'am? I just want to make sure that your information is properly indicated here. So, it's L-O-U. So, it's L-A-U-R-I-E. And your last name is Tomasseau, spelled as T-H-O-M-A-S-S-E-A-U.
12:00
Speaker 1
No, OW. sure. you like he has the baby bubby hi babe yeah yeah yeah yeah no. yeah.
13:00
Speaker 2
MASH A W, correct? All right. So, I'm going to place the order now, ma'am. So, kindly give me one to two minutes. Thank you. [silence] Hello ma'am, thank you for patiently waiting.
13:00
Speaker 1
Is everything, okay? Uh, the uhn, um, There's your, um, um, success. Yes. Yes, everything's still, everything's still connected, yes. Correct? Okay. Okay, good.
14:00
Speaker 2
parent node is starting to flash. That's great to know, ma'am, that means that the child node. I'm sorry, the parent node is now trying to reconnect to your internet service provider. So, for now, we will observe it's light for 160 minutes, okay? Thank you.
15:00
Speaker 1
Yes. It's blue. Yes. Yes.
16:00
Speaker 2
hello ma'am I know the light now on the parent node is it showing solid blue ma'am all right that's great to know that means that the parent node is now online or working however to be sure we will wait for another minute okay so don't worry while observing the light on this parent node kindly now unplug all the child nodes and then move them directly or place them next to the parent node thank you ma'am and kindly take your time you're most welcome Night. No worries, ma'am. Mm hmm. No worries. Mm hmm.
16:00
Speaker 1
I unplug it. now i'll bring that one over. hold on. okay. okay. i just have to, i just have to get the last one. Byron, where is the last where? Where is the last node? Is it down in the basement? No. There's one here. And one there. Yeah, got that. Oh, I'm sorry. There were only two extra nodes. The child. There were only two child nodes. There was not three. I thought there were three. There were only two. Okay. Now they're all two. Now they're all together. They're all together. Okay. They're they're off. I unplug them but the switches are turned on.
18:00
Speaker 2
Uh-huh. Yeah. Yes, man. So flashing means or indicates that the node or the child node is offline. So don't worry, man. That's normal. since we just reset or reconfigured the parent node. All right Yes, man. Thank you. Or No worries, man. No worries. Uh-huh. All right. And are the child nodes currently on uh sorry, plug in? like they're turned on.
18:00
Speaker 1
is it okay? so I have to get the plug not just the node itself I have to get the plugs. Okay, I'm going to just get I didn't understand. okay, sorry. I need the plug. I need the plugs. So you get the one on the look oh, you get this one. Can you look at the package, please? I need the whole plug. It's a white cord. I left it there with the ball holder. So, it's all together and it comes with it.
19:00
Speaker 2
They should be plug-in, Man since yeah, we might, we still need to reset them. So yeah, don't worry. So, for now, make sure that to plug-in the child nodes and then let's wait for their lights to turn to flashing red. [silence] Ees man.
19:00
Speaker 1
okay alright so now I'm going to plug them back in into this one it's just it's like a power cord okay no and now I'm going to do it on this excuse me can I do they have to be on top of each other or just near each other sir near near okay oh don't mind that just Nope All right I'll just put it it yes
20:00
Speaker 2
As long as they are next or near to each other, ma'am. That's actually fine. Yeah. At least 1 to 2 ft from the parent node.
20:00
Speaker 1
or his blue. Wow. Okay. From blue. One of them turned blue. This means I thought it in. Okay. Let me plug in the other one. Okay. Hold on. Okay. Yes. Okay. I plugged them in. One. Let's see. One is flashing. Yes. So I think they're, they're, are they resetting? Because one is flashing blue. Um, the other one is, let's see. They're both flashing now. Sorry. Mm-hmm. Saying out.
21:00
Speaker 2
That's fine, ma'am. [silence] Thank you so much for that. Aha. Yeah, so that's correct ma'am. So at the, yeah at the meantime, the child nodes are rebooting. So flashing blue indicates that they are still booting up. So don't worry, ma'am. Rest assured that we can just reconnect them to the system using again the five press setup method, okay? So by the way, while waiting for the lights on this side.
21:00
Speaker 1
My phone. My phone, um, I'm not sure, let me see, maybe. I bet I did put an VIWF there. Hold on. Yes, I do. I do have the Linksys app. And it says, says Matt and, yeah. When I open it, it says, manage, manage your VIWF or set up a new VIWF network. I lasted.
22:00
Speaker 2
Does your phone have a link sys app? Mhm. Don't. That's great to know and may I know the and may I know the. Aha, no worries, ma'am. Rest assured that I'm going to walk you through on how to uh personalize again the Wi-Fi name and Wi-Fi password of the system. So may I have the operating system of the phone? Like is it an Android or IOS? IOS? Aha. Thank you so much for that one. And are the lights on the child node showing flashing red now? [silence]
22:00
Speaker 1
Yes. Yeah. Okay. Don't want to hang up before the lines get closed. Just hold it. I'm holding the button. It's the light turned black. Okay. Okay.
23:00
Speaker 2
All right, so let's rest now each child node. So, again ma'am, for reset just press and hold the reset button on the card node and then do not release the reset button until you see the solid blue light. Uh huh. Yes ma'am. Uh huh. So once you see the solid blue, that's the time to release the reset button and then go to the next node. Thank you.
23:00
Speaker 2
[silence] Thank you so much [silence] for that one. [silence] And you may now release the reset button on both child [silence] notes and then we will wait for their lights [silence] turn to solid purple or pink. Pink or purple [silence] man. Yes, man. [silence] Pink or purple? [silence] Yeah, for that indicates [silence] uh huh. No worries [silence] man. [silence] All right. Got that one, man.
24:00
Speaker 1
Okay. Okay, one turned pink. We're waiting for the other one. They're both pink. Okay, now they're both pink.
25:00
Speaker 2
All right. Thank you so much for that info. That's great. So, let's now reconnect them using, again, the five-press setup method. So, again, ma'am, finally, go to the parent or main node. And then,
25:00
Speaker 1
Is that on the mother node or the child? Which one do you press to reset? The mother. Okay. All right. Okay. Okay. So, one, two, three. Okay. Okay. Now that one's flashing pink. Yes. Now it's blue. They're flashing pink. No, one is flashing. No, one is flashing red.
26:00
Speaker 2
press the reset button, five times within five seconds. on the yeah. on the yes ma'am on the on the parent node correct. uh huh. that's fine and what about the child nodes? [silence] Yeah. That's great to know ma'am. Actually that's normal since currently the child node are now trying to reconnect to the network. So again ma'am we will just observe the lights on the child node for another one to two minutes. Yes Ma'am the same as the parent node. Uh hello ma'am uh just to confirm upon checking here on myGoogle tools uh this node of yours or devices of yours is associated with an email address of I. yourlastname@gmail.com. So uh oh.
26:00
Speaker 1
[silence] Yes, yes. You can use it. Yes. [silence] That's fine. Yes [silence] No, we want to ta ta No, wait. one one just just tr blue. [silence]
28:00
Speaker 2
[KEEP_UNCERTAIN] Oh, a lowercase L. Oh yes, sorry. I just double checked. That's correct, ma'am. So just confirm, is this email address is still active? Uh huh. All right. So regarding with the paid service receipt ma'am. I will send it to this email address okay, which is the lowercase L dot your last name at gmail.com. [silence]. [silence]. [silence]. [silence] Thank you so much. And I have already sent the receipt. So going back again to the workflow node ma'am. Are they still showing flashing red? All right. No worries ma'am. Rest assured that they will turn
28:00
Speaker 1
Okay. Okay. Do you want me to do it on your- your Linksys app? Is that what I'm supposed to be looking on set up? Like- Okay. Okay, I'm going
29:00
Speaker 2
Amazing, man. So, let's wait for the other child node to turn solid blue light as well. So, while waiting for the other child node to turn to solid blue light, can you – sorry, on your phone, kindly go to wi-fi, and then check if it can detect the default wi-fi name of the parent node, which is _Vellops. Uh, yes, Ma'am. However, yeah, however for now, kindly connect your phone that has the links app to the default wi-fi name of the parent node. So, on your phone, kindly go to its wi-fi or wi-fi settings. [silence]
29:00
Speaker 1
I'm hanging there now. I'm got you, I understand. Wi-Fi settings. Okay. And it says my optimum. Oh, then it says my networks underscore V-L-O-P setup three seven nine. or. The password, okay. I'm waiting for it to. Okay, now it's connected. And they're both blue. Okay. Okay. Hold on.
30:00
Speaker 2
Thank you. Yes, so can you connect? Yes, ma'am. So the default, yeah, the default name of the system is "_well". So kindly connect your phone to that network. And the default Wi-Fi password is labeled on the parent name. Yeah. Uh-huh. That's great. So on the, sorry on your phone, kindly reopen or re-access the parental app, and then let me know what are the option you can see on the screen.
30:00
Speaker 1
No. Hold on. One second. The options on the screen are manage your Wait, wait, it's loading the setup experience. Hold on. That says, I agree. allow link. Yes, I'll allow. And then connect the router to your modem or source of internet. The router is connected. It's connected. Okay. Yeah. And then next. Next. Make sure everything's node light is solid. Node light is solid. So just connect like that. Okay, and then it says, name your Wi-Fi. Now.
31:00
Speaker 2
yes. I have just press yeah and then press. yeah. so. yeah. so. mm-hmm uh huh. yes. yes. so. just. go through the setup process on the screen. yeah. kindly rename your w wifi name and password and don't worry. rest assured that you can just use the same name and password for the system. and then you just follow the onscreen prompt and once you're finished press finish setup in your remote or on the logictest and then click okay. and here on the screen it will show up a a thank you message saying thank you. logging in after the security camera is registered so once this thank you screen pop up change your password. you need to set a new password Now. okay. again [silence]
31:00
Speaker 1
Um, should I use the one that currently. You folks had an old network and wifi. You had an old wifi name for your network and a password. But when we we got Optum to reconnect us to wifi after the storm, we use the network name and the password that's on the bottom of the router as our name and password. Should we continue just putting that in now or should we just keep it like that and just use that as the name? uh, or go back to that old, you know, name that we had? What's the best? Oh, make is that it? Uh. [silence]
32:00
Speaker 2
no worries ma'am it really depends on you ma'am uh what i can recommend is make sure that wi-fi name of this linksys system isn't the same as your so that you will know
32:00
Speaker 1
Okay, but it's, it's a maintenance, but okay, So it should be a different name. Okay, fine. So then we'll go, but then I'll go, what? Oh, it's a main runner. So maybe we should use that. Okay. So we'll use the same password. We'll keep that the same. So it's, I'll put that in now. Okay. one second. Okay. You sure that's right?
33:00
Speaker 2
Yeah, so that you will know, ma'am, so to which your devices are connected. Yeah, it should be a different, however, uh-huh, yes, ma'am. Sorry, ma'am. So, however, regarding with the password, rest assured that you can just use the same Wi-Fi password, uh, as your main router, the same password as your main router. Yeah. Yeah. Yeah. [silence]
33:00
Speaker 1
That's not right. There's me missing something. That's not exclamation. Okay, now I understand. One numeral that, uh, right. I'm just going to put it in again. It's just a one. Uh, one. that one. That's it. Okay, one second. It's just the password. Okay. That's it. Okay, and then just continue. And then, Okay, and then it says login with an email address and a password. Is that for the link sys site? The Linksys site, uh, Yeah, I could, I could skip. skip, skip for now. Okay, because I think we already do have an account, I don't want to start looking for that password. Okay, create your router password. Use this password to complete betrayal without an internet connection, but I just used the router password to use it as the same password as my as my Linksys. So now what do I do? Just use the Oh. What are your requirements for the password?
34:00
Speaker 2
Karen? Mm hmm. Nice to meet you. [silence] yeah. yes. Right, this password, it is actually for the admin password. [silence] So going forward, if you need to log into the Linus app to manage your devices, that's the password that you will need to use, okay? So and I would also recommend taking note of that password, ma'am. and yeah, just make uh just create a new admin password and make sure the new password meets the requirements.
35:00
Speaker 1
Okay. All right. So, I'll do that now. Okay. Okay. No problem.
36:00
Speaker 2
I need stronger time. Hello ma'am. Were you able to create that? Uh-huh? was able to create that. Uh-huh.
36:00
Speaker 1
This is all the name of the Wi-Fi network and the password has to do is Lynxis. Um, when we want to, when we want to, uh, join the, excuse me. When we want to join the network, we should be looking for, I just called this, this network and and, any, we should be looking for any to join, right? Okay, that's fine. So it kind of bypasses the router anyway. Thank you.
38:00
Speaker 2
That one, ma'am. Mm-hmm. So, by the way, ma'am, so for future reference, like, if ever you will encounter the same issue, would you like me to I'm sorry, ma'am. Yeah. Yes, ma'am. Mm-hmm. That's correct, ma'am. You really need to reconnect, like your phone should be reconnected to the system, ma'am. So, on your phone, just go to again to the Wi-Fi settings and connect to the the
38:00
Speaker 1
It says, yeah, please follow the steps above. Go to your, your phone settings and select your new Wi-Fi, which is Annie. Okay. Oh, it says it, yeah, and it says the password is the same one that we use for the router. So it's, that's, that's the password. So this other one is the, this other one is the admin password. It's not the regular password. Okay. So this is admin. Okay. So we would only need that if we were going to, if we had a problem again, and we had a problem with. Oh, that. Okay, got you. Okay. So that's just for managing devices. Okay. That's for managing the Linksys devices. Okay. But not the optimum, that is on my phone. Well, what, both of our phones should be able to access this. Well, the, this, Anni network. Now, okay. So, we should go to settings. Let's go to settings. Okay, I'm going to settings. And now I see Annie. And I click, okay. It says incorrect password for Anni. It's not taking that password that I use. So, can I change it again? Does it? Okay. Oh, edit. It network. So, now I should put that password in. Oh. The top is, it's flashing red again. But I'm going to, okay.
39:00
Speaker 2
Yeah, can you try to enter the password again? On that child node that's fine, ma'am. Just be sure that the light on that child node will turn to solid blue again.
40:00
Speaker 1
Just trying to connect. One second. Okay. All right, here we go again. Okay. Now it seems to have taken it, although under the network name and it does a privacy warning. But that's nothing really that. Well, so. We've seen that before. Okay, so now that's apparently I am now connected to the network that we just created the name for and that's the name of the Linksys. The Linksys. Systems Wi-Fi network, right? That's what I'm connected to now. Okay. All right. So my husband, my husband wants to see if he can do it on his phone. You don't have the app.
41:00
Speaker 2
yes please no worries yes madam Thank you yes ma'am that's correct that's correct ma'am so I understand ma'am so can you go
41:00
Speaker 1
Oh, he, so you want me to go the app again? OK. without it may. Oh, we don't get it. Um. I'll match it. That's my computer. Okay. All right, now I'm trying to get back to your app. Second. OK, so now I'm back in the screen where it was saying, let's connect to your new Wi-Fi. So now do I hit next? Next. Thank you. OK. looking for the nodes. Again. take a minute. [silence]
42:00
Speaker 2
so can you go back again to the sorry ma'am yes ma'am can you go back to the lens app because we are going to finish configuring the system now uh huh yes ma'am just press next uh huh yes ma'am got it uh huh
42:00
Speaker 1
Does, does my husband have to have the links is app on his phone as well? Oh, it's showing me. Yeah. And she should just be able to connect to the, um, the internet. Okay. So now everything's blue again. It's showing me the three, um, devices. The router itself and the, the two child nodes. Okay. The one. Okay. Okay. Is it's ready? It says go to dashboard. Doesn't say finish. It says go to dashboard. Go to dashboard. Okay. I'm getting my router settings. Okay, so now, now it's telling me we have three nodes, two devices.
43:00
Speaker 2
No, ma'am. Yeah, that's great. And just on the screen, just press next. Uh-huh. And then, press next again. And then, tap, Uh-huh, and then tap finish. Yes. Oh, oh, yeah. Yes, please. Uhhuh. Press on go to dashboard. Uhhuh.
43:00
Speaker 1
It says, internet speed is go. iPhone 75 is mine. My watch is there, two, anything else? And then it says, share, share Wi-Fi? Share? No? What? Don't do that, okay. What do, what about my, what about my husband's phone? And how does he connect? Uh when I go to Marshes. There's my optimummed, yeah. It's. There, there's Annie. He has Annie also. So let's see if he have, does he have to put in that same password? Let's say. Um, maybe the first time he might have to put it in. And then would he do the same thing for his, uh, computer? Like his laptop? So just say, okay. Now it's going to ask you for the password. And the password is this one. This one right here? Is it the same? [silence] [noise]
44:00
Speaker 2
[silence] That [silence] good? [silence] No, I [silence] would not [silence] recommend that you do [silence] that, [silence] ma'am, [silence] because [silence] if you do [silence] that, yeah. [silence] So, [silence] uh, [silence] man. [silence] So, [silence] you know, uh, [silence] Yes, ma'am. [silence] Yes. [silence] Uh [silence]
44:00
Speaker 1
the password. Yep. Okay, he's, putting in the password. So do you want to share the Wi-Fi password with Byron? Well, he's, putting it in himself, so I guess I don't have to share it. Okay. of giving them the password, I think, yes. Oh, good. Yeah, that's interesting. Okay. Okay, so now he put his in and he's just waiting to connect up, and he'll have to do the same for his laptop to connect to this Wi-Fi. Okay. He's just got to, where you normally, but that we can do Wi-Fi down here somewhere. If I don't, you look at this for me. Okay. My husband just wants to help me to show him where I'm on to the internet. You can scroll down and you'll see on your privacy. You'll just scroll down. Okay. You can take a look at that. Here is security and privacy. Yeah, data management. Yeah. Everything there. Okay. Everything right down to the bottom. Okay. So should I click on allow or not allow? It's sort of right right right. You have to click on allow okay. There it is. Okay. So now you look like you have a blue check mark with DNS. Perfect. Okay. Okay, so now I'm going to have to log into my account with my old password. Okay? Wait, where's my laptop and my account and my password? Okay. Okay. So
45:00
Speaker 2
Yes. However, if you, if you have relatives that you want to share your network, uh, you can use that option or feature instead, uh, manually typing them in. [silence] yes. [silence] yes, ma'am. [silence] yeah, that, [silence] yeah, so, so since the system RAM has been reset, [silence] That that that's great to know ma'am and I appreciate your patience and cooperation with this one. Yes, ma'am, so that's correct. Yes, ma'am.
45:00
Speaker 1
The network security key, a password for helping to access your Linksys using and just to continue the using and access and go ahead. What is a network security key is referring to? We have to have to be using it. That's it says.
47:00
Speaker 2
I I believe that the network security key, ma'am is the other word for Wi-Fi password. so as long as your husband has to enter the Wi-Fi password, it should normally connect to the network, ma'am, for to the lacrosse system. so for further I
47:00
Speaker 1
Thank you for waiting. Okay. Okay. All right, can can I just try plugging one in now while you're on the phone make Sure that happens? Okay. Okay. Okay, thanks. And the childs notes are interchangeable, aren't they. They don't I mean it doesn't matter if you put them in the same room that they were in before.
49:00
Speaker 2
You're most welcome, ma'am. And. Yes, ma'am regarding with your query earlier, so since the child modes are already working again. So all you have to do, maam is unplug them and then relocate them back to their designated location. So once they have been relocated, just wait for their lights to turn back to solid blue again. Uh-huh. And don't. Yes, yes, ma'am. Don't worry, I'm gonna wait for you. So rest assured you can now relocate them. You're most welcome. [silence]
49:00
Speaker 1
to work either roof, I think. I don't remember which room was in which room. Okay. All right. Okay, so that one went blue right away. go get the other one. Okay. Okay. Okay. So you only have to do this once, hopefully. I'm just worried if we get another power failure what's going to happen, but um, I I wrote down some of the things that you said to do, but I I don't think I will have all of them written down as good. Yeah. Oh, thank you. Oh, that's wonderful. Thank you.
50:00
Speaker 2
Yes ma'am. That's correct. No worries ma'am. And uh, 1 max sir. 1 max, don't worry ma'am. Don't worry ma'am. Once you get to the net reset step, you just need to press the side button on okay ma'am. The light on that one will change to flash blue, then goes to red, and then rest assured that it will goes back to solid lit the same as earlier. Yes ma'am. Ah, don't uh, don't worry ma'am. Don't worry ma'am. Rest assured that after our call, I will be sending you the same step-by-step instructions via email on how to properly reset and reconfigure the node so that if this uh, your device goes off once again, you can just follow our instructions again and you are good to go. Yes ma'am. Thank you so much. Thank you. [silence] [silence] That's the ideal state for us. [silence] We should now be able to try sending samples if you want.
50:00
Speaker 1
best, best $15 I ever spent. They said. Hmm. Oh, I see. So when we did the five times reset, that that wiped it out and that's why you had to put in all the new information. No, no.
51:00
Speaker 2
So, so. However this. Thank you so much for that one ma'am. So that, however for resetting the main node, we only recommend that if like if none of our workaround work. So, since this reset and reconfiguration is the last option for the troubleshooting. Because again ma'am, when we reset the parent node, all the settings on the system will be wiped out and then the settings will be back to factory default. So yeah, that's the reason yes. I, uh, no ma'am sorry, no ma'am. The thing yeah the thing is uh when you uh during our uh interaction earlier, you already let us forward you PM that will show the initialization as well as also de-initialization on standby which might force you to reboot your offload after this right ma'am? So, so, if that doesn't work, what would be the next solution huh? Let me ask from Lou, where are you dear Lou? Interesting.
51:00
Speaker 1
Right. Pink. Okay. And that's also listed in your manual online. That's five... Okay. So it looks like the one child is solid blue again. Double-check the other one. Okay. This one is Yeah, this one's turning just changed from red to blue. Yeah, it went back to blue.
52:00
Speaker 2
So she mentioned that the light on the parent node has gone to solid purple for, so that indicates that the parent node has already been reset prior calling her, that that the time that we just reconnected the devices using the five, press, she, the five, press setup method is actually one of the easiest methods to reconnect the system to the internet. Yeah, yes, ma'am. The five, that's great. Will.
52:00
Speaker 1
Okay. So, and then, um, yeah. So now that everything is back to blue and back to normal, then the system should be boosting the signal like it did before. So we should be able to get good reception and every, we were getting very good reception in every room. So, I should. Yeah. So, um, usually I see like a little, you know, when you see the on your phone, there's like a little symbol at the top in the corner. That's like a little, almost like the little pi shape that has like lines across it. That shows that you're, um, Wi-Fi signal is strong. So, yeah. So it's like, there's like a little orange dock there.
53:00
Speaker 2
yes man yes Ma'am That's great to know. And yes, you are absolutely correct. And don't worry, as long as the light on the node is showing solid blue, rest assured that the system is online or working property. Yeah.
53:00
Speaker 1
where would that little symbol usually is? I'm just wondering if that has anything to do. with the Wi-Fi. It's like a tiny orange dot, actually, next to the symbol for the battery of the phone. So it shows, you know, the battery's charged, and then right next to it on the screen, usually there's, like, a little Wi-Fi symbol that shows lines, and there's, like, a little there's like a little orange or reddish dot there instead. I'm just wondering if that has to do with it.Mhm. Sure.
54:00
Speaker 2
[KEEP_UNCERTAIN] uh I I assumed uh the solid uh you mentioned that the solid or the tiny e it it is it like an exclamation mark uh uh yeah uh yeah upon checking here yeah that's the orange dot uh however I think that's has something to do with Apple Mem uh let me check here hold on [silence]
54:00
Speaker 1
Okay. [silence] Oh because we're because we're in conversation. Oh because we're on the. We're we're talking to each other on phone call. So once we hang up, then it'll go back to that other symbol. [silence] Oh, you you really know everything. Yeah. Yeah. [silence] Of course. Of course. Yeah. No, no, but thank you for looking that up for me and uh, yeah, I I think you're much you're much better than AI.
55:00
Speaker 2
Oh yeah, upon double checking, sorry I searched it on Google, uh, that, uh, that is actually the microphone on your phone. So rest assured that it has, uh, it has, it has an integrated microphone. Yeah, it should, ma'am. However for this one, you may need... Yeah, however, regarding to your, like, Apple devices, if you need, like, better troubleshooting for these devices, I really need to... I would recommend contacting Apple, okay, since we are not, like, technically trained for their devices. All right. You're most welcome, ma'am. Thank you so much for that, ma'am, and I really appreciate that.
55:00
Speaker 1
hmm. Okay. Um. Okay, so I'm still in one more time. That one's good. I'm gonna, look at the other one. All right. Um, okay, so I won't be able to get this. You said this is like a one-time only. Um because I'm out of warranty. So, in the future, you're gonna send me an email with the receipt and and those step-by-step instructions and then um I can also access your manual. Okay. Okay. Okay. Okay, wonderful. Well, thanks again. Wait, everything's working. Yep. You have any other questions Byron? Any other questions? Perfect.
56:00
Speaker 2
Just to confirm, all nodes are now showing solid blue. Correct?Mhm. Yes, ma'am. Just to make sure that yes. Yeah, so yes, ma'am. So rest assured that you will receive the email within sorry, you will receive the email within 24 hours. Uh-huh. You're most welcome ma'am. And yes, ma'am. Uh, yes, ma'am. Is there anything else like do you need further assistance regarding with this devices?
56:00
Speaker 1
Seems like everything's working. It is working better in the bedrooms. What? This is, this is what you're on. Uh huh, that's. And this one, I just. You could just do that, you know, that. Yeah. Mm. This, what, we, we gonna say, I'm sorry, go ahead. Call. Okay. Okay, for this issue. Okay, thank you. Have a nice day. Okay, bye.
57:00
Speaker 2
Thank you so much for that. And again, a no. thanks ma'am. and again, ma'am, regarding with the instructions, rest assured that you will receive it within 24 hours. okay? so that again, in the future, if you will experience the same issue, there's no need for you to pay another $15 for this one. all right. yes, ma'am. yes, you're most welcome. and yes, well, ma'am. thank you so much again for calling. Have a great day.
57:00