Speaker 1
This is linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hi, this is regent from linksys technical support, giving you a call back because you got. Okay, I'm talking with Carolyn Dennis. Yes, I can hear you. [silence]
00:00
Speaker 2
Hi, I got I got cut off yes yes now I'm just trying to hook up one of the things here oh so interesting I get I got turned off my the Wi-Fi got turned off, can you hear me hello okay oh here, okay here's the Wi-Fi So I'm on
00:00
Speaker 1
How about your other devices. Yes, try to check your other devices. But what is the device? Is it the printer? It's a door lock. Yes, and make sure both, yeah, for example, if you're going to use the Link this app, make sure both devices are connected to the same network, Carolyn, for them to work.
01:00
Speaker 2
I'm on the network. I'm trying to hook up one of those things. I don't know. This isn't your problem know if this is the network works. My phones on it. So it works. You at me? Well, yeah, that's what I'm trying to do right now. I'm trying to hook up one of the devices and it doesn't seem to read the network. But it might be a device problem as well. You know what I mean? No, no, it's a it's a door lock. Yeah. If it's wireless. So I can act, you know, it's like it comes with the app and everything and that and I have a smart plug as well. So they're a little funky.
01:00
Speaker 1
So for example, your phone, make sure your phone is connected to the two point four gigahertz band including your door lock.
02:00
Speaker 2
Yes. It's just not, it's just not recognizing the network, which I'm trying to... Yep. And then... Yeah. So, oh, it's saying it's unreachable. I might have to... Uh, oh, yeah, we'll do this. We'll reset it. Okay. No.
02:00
Speaker 1
Yes, of course. And you can also see on your phone that both devices are currently connected, are currently showing both bandwidth, which means the router is working. It might be Yes, because regarding with the door lock also, I cannot assist you throughout and how to set up that one, since it's a third party device. So it is not our scope to troubleshoot the door lock itself. Yeah, maybe you can try to hard reboot the door lock and then try to reconnect. Okay.
03:00
Speaker 2
It's not, it's saying, it's not seeing the network. So it's probably the pro, it's a problem with the lock. It's not a problem with the network, because my phone's on it, you know what I mean? Yeah, my phone, yeah. Yeah, yeah, it does. My IP, it's both bound, it's, I put my computer on one and I put my phone on the other. They're both working. Yeah. Yeah, no, that's fine. I, yeah, I understand that. This is fine. I'm going to, I'm going to, I'm going to do a hard reboot on it and then see what I can do. Yeah, yeah. No, no, and I know it's outside your scope. It's good. I, I just, I really am grateful for
03:00
Speaker 1
Yeah, but is there anything else that I can help you with? Okay. And yeah and your paid support session is now complete. We've provided troubleshooting and the issue has been resolved so as this is one time nonrefundable session so further support would require a new paid session, Caroline. But don't worry. I will also send you our Wi-Fi fix it service guide for future purposes. and also the guide on how to support the bandwidth, a sure guide on the future. That of course, feel free to call us back. We have also linked this AI agent in our support site. All you need to do is to wait three up to five minutes after this call for the email instruction. So, thank you for, you're welcome, Carolyn. And have a great day. Take care. Bye for now. You're welcome, bye. [silence]
04:00
Speaker 2
Thank you. Okay. Okay. Thank you very much. Thank you you too. Bye-bye. Thanks. Bye.
05:00