Speaker 1
Yes. Clark, my name is Stephen. Uh Debaker. Um I was working with Eric yesterday. Uh he's not around is he by chance?
01:00
Speaker 2
Um, hi. Thank you for calling lynx-is. My name is Clark. How can I help you? Um, yes, he's actually not around yet. He will be, uh, he will be at the office [silence] Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Alright, so, okay. I see. So, um, alright. So, regarding on this one, sir, is, so the WiFi name is not showing as an available network, is that correct? Okay. Um, alright. So, let me just pull up your ticket, um, and see what I can do on this one. Uh, would that be, it would be, would be it okay if I'm gonna put this call on hold for about, um, probably a minute or two? Would it be easy? All right, thank you so much. Stand by. I'll be right back. Thank you.
01:00
Speaker 1
Just okay. So I got a $[REDACTED_PAYMENT_DIGITS] gift card to use that matter. That was their promotion. Um, I, I don't know. But I've been through so much in the last few days, I can't, um,
04:00
Speaker 2
All right. So, thank you so much for patiently waiting. On the other line. Sir Stephen. So, right now, regarding on these network, did you change the Wi-Fi name, from what you have before, from the default Wi-Fi name? I see.
04:00
Speaker 1
[silence] it it it's it's nuts at this point for me. I and like I said, I I don't know. I don't know if he changed it or if I changed it. I I don't know anymore. Yes, that's what it's connected to right now. Yes, um I I that's what I'm on right now and that is actually the uh admin name, I believe on the on the uh linksys um router or not router, but yeah, that's the parent. Yeah. Yes.
05:00
Speaker 2
Okay Alright a see um how about this one sir you see your computer okay you see your computer do you see or can you try to check a check and take a look if you can see a network name underscore setup D 28 Okay And um are you able to get a connection um while you are connected to that Wi-Fi Okay Mhm That's the parent node Yeah the parent Mhm Okay
05:00
Speaker 1
But, when I, bring up the Wi-Fi networks, I don't find Trout Springs node 1 anymore, which that is what it used to be connected to. And that was what we, that is what we used in our winery. [silence]
06:00
Speaker 2
All right. And then. Oh, okay. So what you what you used to have. Got it. So we can actually, we can actually change that from what you have before, since again, the the Wi-Fi name of the parent node right now is currently on default. So we can change it back from the way you have it before. So I can guide you on how to do that. Okay? All right. Just give me a second. Okay. So are we using a computer or a laptop right now? Okay. I believe it's a Windows laptop, right?
06:00
Speaker 1
Correct. Okay? Okay. Okay. Yeah? Okay. Okay, so it says, uh, be careful something doesn't look right. Go back, recommended or advance. Okay? Okay. Then it says,
07:00
Speaker 2
Okay. Uh, can you please open a browser? And then on the browser, uh, you need to input the address, uh, or this information. On the address bar, you need to type in 110.41.141.1 and then enter please? Um, you need to click advance, advance button.
07:00
Speaker 1
You can proceed, risky, okay. Then I come to a sign now. Uh, it's got a little sign that says, "You previously entered an incorrect password. Remaining attempts four." And I can sign in and there's code in there. Erase what's in there and do something else. It's asking for the router password, which is something is in there already. I can't. I can't see it, but it does say I can sign in or reset passwords.
08:00
Speaker 2
yep that's right uh you need to click proceed Okay Yep, can you enter the word admin all lowercase? Yes uh... right now on that page uh is it asking for username password or just a router password? uh... alright okay let's try to
08:00
Speaker 1
okay Yep. That brings me to the um to the uh dashboard where it shows Yep. Mm-hmm. Okay. Yes, correct. Okay. Got it.
09:00
Speaker 2
h rid Enter or sign in and let's try to check and see if that password will work or not. Router page OK, great. That's good to hear then. Perfect. Thank you. So what we need to do right now is we will going to change the Wi-fi name from what you have been using before so that you won't be confused and again as what you mentioned, you've been using that Wi-fi name way back before, right? So in order for us to do that, um, can you please click the connectivity tab and then under connectivity tab, you see a router setup?
09:00
Speaker 1
Let's see. Can I see connectivity? I see basic internet settings, local, advanced, administration, then admin, edit, admin password, edit, uh, shows the password. Notes are up to date, firmware. The top tab is I see internet settings there. Yes. Yes. Yes. Okay.
10:00
Speaker 2
[silence] or there's no option. mm-hmm. [silence] oh it should be on the [silence] on the [silence] [silence] on the [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] right? [silence] okay, can we close the connectivity? And then at the very bottom portion of the that blue screen of the [silence] [silence] [silence]
10:00
Speaker 1
This this this, okay? Okay. Got it.
11:00
Speaker 2
Um, can you please try to check if we can see these information such as end user license agreement, Terms of Service, Privacy Statement, third-party licenses. Can you see the information at the bottom right? Okay. And the last information is the capital CA. Do you see that? Okay, click the capital CA. Okay. So after you click the capital CA, then, what you need to do is you need to open the Wi-Fi setting. Under Wi-Fi setting, you can see the three network bands of your Linksys router, which is the 2.4, the 5 gigahertz and the 6 gigahertz.
11:00
Speaker 1
2.5 and 5. That's correct. Got you. Okay. So, this is where I can change it back to Trout Springs node one.
12:00
Speaker 2
I don't know. Yep. Yeah, I'm sorry. Uh, so 1 2.4 and 2 5 GHz, right? So right now, the the Wi-Fi name is the default, which is the Velop setup together, I believe, with the password. In order for you to to see the password, you just click the eye icon for you or to to the show icon. All right. So, that's where we need to change the Wi-Fi name and and the Wi-Fi password from what you have before. So, you need to change all three Wi-Fi names, so that, uh they will have the same one. All right. Yep, that's correct.
12:00
Speaker 1
yes okay I guess okay all right Give me a second to do that, if you would. Is it case-sensitive? Okay. All right, I'll do that. right okay mm
13:00
Speaker 2
Sure, make sure that whatever information that you put on it, it should be the same from the Wi-Fi name of the three bands. So if there are uppercase or something like that, it should be - they are - there should - the three names should be identical, okay?
13:00
Speaker 1
Okay, um, I got the first one down. I'm on the second one. Got the second one. Now I'm on the third one. All right, double check them here to make sure they're all the same. They look right. So you said hit apply. All right, doing that right now. Hit apply. Okay. Change. So it says that you're updating. Yes. Okay. It says applying changes.
14:00
Speaker 2
Mhm, all right. Yes, you need to press apply. Okay. And once, yeah, the WiFi settings that's right, you just need to hit Okay or yes. Yep, that's right. All right, after the changes will be applied to your Stephen. So, your computer will temporarily be disconnected from the WiFi, but if your computer remembers your old WiFi name and WiFi password and automatically it reconnects, okay, you don't need to worry on that, but if this.
15:00
Speaker 1
Okay it says it's applying changes waiting yes it looks like it's it looks like it's on the screen under the different Wi-Fi settings yes [silence]
16:00
Speaker 2
If the computer didn't reconnect, so we need to reconnect it back to your Wi-Fi so that it will be able to get a connection. All right? Alright, thank you. All right, so could you please try to check if you can see the Wi-Fi name that you're been using, which is the uh "Trout Springs Dennaus". Try to check it if it's already showing. Okay. Okay. Um, are you connected to that? Uh, Wi-Fi network?
16:00
Speaker 1
Not yet. Uh, so now it says you are not connected to your router. Uh... [silence] Mhm. Uh, yes. It seems, so it's um trying to connect right now. Uh, not yet. It says checking network requirements. Okay.
17:00
Speaker 2
Okay. Mm-hmm. Okay. So, go to the Wi-Fi settings of your computer and then do you see the chow Spring Node number one now as showing an available network or not? Okay. Can you click that Wi-Fi? Is it connected or not yet? Okay. Hmm. All right. Well, just wait until it reconnects then, all right?
17:00
Speaker 1
It's trying? So I don't okay, so now it's hold on. Now it says it says "enter the password". [silence] It's trying? [silence] So I don't [silence] Okay, so now it's [silence] Hold on. Now it says [silence] it says "enter the password".
18:00
Speaker 2
All right, is it still reconnecting?All right, How about this one?Can you try to right-click the what?Uh-huh.OKEnter the Wi-Fi password that you just entered and
18:00
Speaker 1
says, "can't connect to this network." that's what it says, "okay, I'll try it. so now it connects, um, so it looks like it is, it's connected to trout Springs node one." yes. yes. uh, I've got a connection. [silence]
19:00
Speaker 2
earlier on the Wi-Fi setting page Can't connect to this network Can you forget the network and reconnect again? It's connected Okay it's connected now? Alright Can you try to verify if you're able to get a connection? Alright great That's good to hear then So we were able now to get back the chat Spring node 1 to your network
19:00
Speaker 1
Okay. So, when I look at the device, when I look at the device list right now, everything shows that it's online. So, so I'm, does that mean now that, um, obviously, it's, it's showing signal out there.
20:00
Speaker 2
and regarding on the troubleshooting steps to get regarding on the troubleshooting steps that you did with Eric uh on this one, sir, I might recommend that you just need to wait for the callback of Eric so that it can assist you uh properly since it was able to start this one yesterday. Uh just to guide you right now in order for you to uh get back the route uh spring node one Wi-Fi name from all of your devices. But in terms of super troubleshooting, I might need to recommend that you just need to wait for uh like a call back from him then. Okay? All right. Mm-hmm. Mm-hmm. All right. Perfect
20:00
Speaker 1
in the building so that means that it seems to be working at this point uh-huh yes yes they are yeah i'm looking on the dashboard and they're all saying that they're connected um and they're online at this point
21:00
Speaker 2
Mm-hmm. Mm-hmm. That's right? That's correct. So, you just need to verify if the nodes, if the especially the child nodes, since based on the ticket that you have right now, you have a total of three nodes, which is: the one is parent and two are the child nodes, are these child nodes wired directly to the parent nodes or from each other? Okay, so you just need to check and verify, SHER Steven, if what are the lead of these child nodes, if they're all solid blue. That means they're already connected. And working fine.
21:00
Speaker 1
The parents yes yes yeah they're all yes that's correct well they were they they would connect but then once in a while they would drop off and then they'd go back on again so that was on again off again with the child nodes the parent node always stayed on even after we because we had changed one of the child nodes to a parent node and now and and so since that time it seems like everything seems to be working now I don't know if we tried to do a latest I believe you guys have a
22:00
Speaker 2
Including the child note? So the two child notes are showing both online. Is that right? Okay, I see. Because I believe the one that you just mentioned, the one that you reported yesterday is these two child nodes are not connected. I believe. Is that right? Uh huh. Uh huh. Uh huh. Uh huh.
22:00
Speaker 1
latest update and I, and it does say that it I can get those updates automatically uh, with, with this um, so it um, so I would I guess um, I mean I I don't know um, [silence] Okay. Okay. If I I do see on the dashboard uh, also one other question, if you can um,
23:00
Speaker 2
mm-hmm I see all right so for the meantime sir just you just need to observe the connection for now since again um the as you as what i mentioned um all child nodes reconnected back again okay and then what you just really need to do is just observe the connection and again um just wait for a call back um from my colleague later on in order for him to further check and see and diagnose your network okay alright Oh uh yes what is that
23:00
Speaker 1
I, I do see uh where it says guest access. Um, right right now it is turned off. Um, and the guest wi-fi still says the underscore velop setup D2B with no password. Uh, is that something that I can enable uh so that guests Okay. Okay, so if I hit that Switch uh, it it takes me to uh it says guest wi-fi V elop setup D to beam slash guest. Do I have to change that to something different or can that remain on that Wi-Fi or is it or is that Wi-Fi not the uh.
24:00
Speaker 2
Yes. You can actually enable that and edit the Wi-Fi name and put a password in order for the password to be secured enough, or the Wi-Fi. That's right.
24:00
Speaker 1
be there anymore? Okay, so I could make that trout Springs node one and then put in the password that I, okay, so I'm going to do that. Gotcha. So I would have to make,
25:00
Speaker 2
Yes, you can you you need it so that you to make sure that the guest network is different like the guest network WIFI name is different from your main WIFI network name so that it won't have it won't get any conflict or problem in terms of connection so that you can you can easily yeah, so that you can easily determine or distinguish what is the main WIFI. [silence]
25:00
Speaker 1
Okay, what if I just give it a different name? Okay. I will do that. [silence] Okay. So does the password have to be a certain length of characters or can it be just maybe four numbers or or can it be
26:00
Speaker 2
is the guest Wi-Fi. So you can you can still use the chat Spring node um one, but you need to add the word guess. Um, probably so that you can uh distinguish that this Wi-Fi is your guest network. Yeah, you can actually do also do that. And put put a password for it to be a secure one and just just need to hit okay, and you're all set with the guest network, our guest Wi-Fi. Um, you
26:00
Speaker 1
Whatever I want. Okay. All right, let's see here. So, if I have just letters or do I need letters and numbers with capitals? Okay, so as long as I have up to eight characters. Okay, so I've got ten characters. So, let me just try this. Okay. Let's see if, so then I can just hit, okay.
27:00
Speaker 2
in order yeah in order for the password to be a a secure enough it should be at least 8 digits character or more if well it depends upon the issue right you're but it will accept like if if the password are all letters all numbers it will accept [silence]that's right [silence]Mhm Mhm that's right just hit ok
27:00
Speaker 1
Okay, so it's saying, uh, applying changes. Okay. Uh, let's see. It says waiting. So it looks like it, uh, so it says the new Wi-Fi and but it says it's currently off, so I just need to turn it on, right? Okay. Uh, it looks like, looks like it toggled on. So that, looks like that's now in there. yeah okay so I can try that uh with a guest out there okay all right all right well um your first name again your your first name again Clark all right thank you for your help today Clark appreciate it okay sounds good thank you yep
28:00