V2 Rubric Detail — d3833890-7a18-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Thank you for calling Linksys. This L. How can I help? Uh Linksys router sir? Ah Linksys router? Okay sir. And um who's your internet service provider?

all right sir sounds like you have some concern regarding your unit on all right let me try to check first for the serial number sir can you provide me that serial number sir serial number sir ask follow

I'm sorry sir what I have sir is 16 C4 Tango zero se Charlie 606522 [silence] can I have sir the model number [silence] I'm sorry sir this is this um this is the model number of your link seats [silence] Uh no sir um [silence]

actually looking for the model number because let me because I actually tried the serial number it's actually not showing on our and AC 2600 but the serial number sure and this is this is the only serial number that is showing on the Linksys router right 160 0606522 because usually said the serial number composed of 14 characters okay sure.

Yes, sir. That is 16T. After T4 Tango, sir, is it 10, and then C4 Charlie? 6, uh, okay. So C6.

end then C 06 522. Let me repeat the answer just to make sure that is 16 T for Tom 1 0 Charlie 6 Charlie 0 6 five 2 2 Okay, thank you so much for let me just double check that one here.

This one says EA 8500. Let me just double check about this one further. And let me create the case ticket first, sir, before we move forward with your concern. Can I have, sir, an email address?

and firstly my last name um Thank you sir, and this is the best call back number in case the call gets disconnected, right? Yep. Thank you so much sir. So for this one sir, you're having an issue with Alexa only? Yes. Everything mm, okay. Do you know sir, how much is your subscription speed with

I see. Because I'd like to set an expectation sir regarding with the EA8500. So with the with the EA8500, it is actually part of our first generation router. So this one is actually using a Wi-Fi 5 technology and then just recently around August of 2025 Spectrum updated their system in order to cope up with the newer Wi-Fi technology. So this once sir, the EA8500, we also stopped supporting the unit since August 24th of 2024, because um the firmware is already outdated since August 26th of 2019. So, probably um more likely we could recommend to get a newer router that could support the later technology from Spectrum. [silence] the issue that you're experiencing right now in terms of slow speed connection that actually because of the outdated firmware of the EA. 8500. So what we can only do is that we can try to reset and then reconfigure it. I can send you an email step by step for that one since we no longer support the unit over the phone. However, if you if you I think you have to consider sir to upgrade to a better uh with a newer model. At least since you're also using Alexa. Alexa is actually um uh updated to use a newer Wi-Fi technology. Um at least Wi-Fi 6 to Wi-Fi 7 Wi-Fi technology. So um try sir to upgrade to a unit that at least supports Wi-Fi 6 since your Wi-Fi 7.

So you can maximize yeah. Well we do have some newer routers. You can actually visit our website um for Wi-Fi 6E and Wi-Fi 7. I can send you an article for our newest products but you can also consider other brands if you if you like. [silence] Well for that one sir, we no longer have an option to process any possible replacement because the warranty of the device expires also last May 24 of 2018. So um we cannot send any products here. And we no longer mm.

Yes, I would really suggest you to get a newer router because this one is actually using Wi-Fi 5 technology which is old so get at least Wi-Fi 6E or Wi-Fi 7 since that is already also what spectrum uses. Well, for that one, so yes, you can actually purchase a new router if you're still considering linkages we do have uh we do have it via Amazon, Walmart, Best Buy,

Or any retail stores, you can ask for a Wi-Fi 6 or Wi-Fi 7, and then set it up connect to your modem from Spectrum. Well, so far, sir, we are actually, sir, we are actually upgrading as well to Wi-Fi 7 technology. As of now, we do have on our market the LN-1600. That is our Wi-Fi 7. I can send you an article for that one, so you can read about it and then our MX6200, which is a Wi-Fi 6

LAN 1600. [silence] Uh, yes, sir. [silence] The the other one, sir, is MX6200. [silence] Well, for that one, sir, that's gonna be, uh, that's actually gonna be your preference because for our LAN 1600, yes, it is Wi-Fi 7, it's just that in terms of the design, it only has one port that you can connect. So so it is actually really designed only for Wi-Fi. So if you want to so if you want to wire A device, um, you can connect a switch to one of the child nodes, since this is a mesh system. [silence] Uh, one more thing, please. Uh, your LAN 1600, does it have the option of Warpnet port adapters?

If you're just going to use Wi-Fi, sir, um, and you don't usually use wired then you can go to LN1600. [silence] Yes. [silence] Yes, sir, in terms of internet connection or subscription, it can only accommodate up to 1 GB. So if you have 500 MBPS from Spectrum or almost 1 gig, you can go with the MX6200 but if you have more than 1 GB of subscription, you can go with the LN1600. You can um, you can ask again, sir, Spectrum to check if how much is really the subscription speed that you're paying.

you can know which is which that you can go to in terms of upgrading to a newer unit? [silence] Uh, if it's 5 gigabit, you won't be able to maximize the subscription that you're paying because the LN1600 can go up to 2.5 gigabit only. So, there's no so you won't be able to maximize it. Try to contact them so to make sure. But if it's really, but if it's really, but if it's really 5 gigabit, then as of for this one, we don't have a router that can accommodate up to 5 gigabit of internet subscription. So, you can try other brands if they if they have a router that can

I'm not quite sure. sir, if it's I'm not quite sure, if it's showing on your monthly bill, but I guess it would be best if you talk to a technician from spectrum, so they can double check your account because since they have an option to check your account details there. Uh yes, how much is your subscription speed? Yeah they they can actually double check it on your account here since it will show uh it'll actually show up on your account because that is also the speed they will limit on your account to provide your modem. Yes, yes sir, because it's actually really best if you maximize your whole subscription because, uh-- because-- you know, internet is really not that cheap. It's actually really expensive. So at least you'll be able to um maximize the use of your internet connection. It will also help, it will also help improve, sir, the speed of the devices connected to your network. If you--

Will be able to maximize the speed. What's the model number sir?

I see. But is it showing, sir? You've mentioned it's a multi-gig, micro mesh, Wi-Fi 6 system.

Wi-Fi 7 [silence] OK, sir. I'll just send you an article, sir, for that one for the recommended routers that you can actually check. So I'm just.

And that is not yet sir I'm going to I'm going to gather the articles after this phone call so I can search more about it so I can provide it to you. I'll just like to make sure that I got your email correct sir. That is kilo Juliet Tango Alpha Lima George Alpha at gmail.com. [silence] So I'm [silence] not yet. [silence] I'm going to I'm going to gather the articles after this phone call so I can search more about it so I can provide it to you. I'll just like to make sure that I got your email correct sir that is kilo Juliet Alpha Lima George Alpha at gmail.com. [silence]

Okay. Okay. Thank you so much. Sir. So I'll let me allow me to gather the articles for you, sir. So at least it would be best depends on your preference for Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7. Then you can look out for too. Any available retail stores and Amazon. Well, for that one, sir, usually it isn't easy that up. So you have a quick start guide. However, you can just give us a call back. So we can assist you with the setup. Okay.

and then set it up. Yes, we will help you. We will help you with the setup. Well, if you have, if you have a plain modem from internet service provider, no need, usually once we go through with the setup, as long as you have an active internet connection with your spectrum modem, then we'll be able to automatically get an IP address from that modem. Okay. Okay, sir. Right. No worries. I'll give me five minutes after this phone call, and then check as well, sir with spectrum, um, just to make sure how Amazon um, you must have a, a couple of things to, to check just to make sure the internet connection is active. So let's see if, uh, everything looks good.

Much really is your subscription speed so at least you can match it alright. So any anything else sir, any follow-up questions? You you're welcome sir. Thank you as well for taking the time calling linksys. You have a good day, okay? You take care. Thank you sir, bye bye.