V2 Rubric Detail — d49c7526-7a44-11f1-b…

Welcome to linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit https://support.linksys.com for more information about your product. Music Thank you for calling linksys. This is Price. How can I help you? Uh. I see. Uh, can you provide me the serial number of your linksys router? Uh?

mother, sir, let me repeat again, the serial number is two five F four Fox one zero six zero three eight one four six zero one, that's correct. And you only have one, this routers, sir, or you have other notes?

you have three linksys products and all of them are model W. W. Let's see. Um, can you check first, sir, what's the status of the light, uh, the color of the LED on top of those towers. Solid or blinking red. So the three towers you have are all showing a solid red light.

So the one in your bedroom is showing a solid red, is that the parent node or main router? Right, so that's your parent node, the one that's connected to your Internet box or modem. And the other two or child nodes are blanking red. All right, I need you to gather the, the.

Just two wireless, start nodes, bring them near your parent nodes, okay, we're going to do a reset and reconfiguration on all your three nodes. Okay? Yes, they need to be powered on, so you need to carry their power to adapter card. [silence] Once you bring those two child nodes near the parent node, plug them to a power outlet, so the their light will turn on and we will know if their light will return back or not to a solid blue light.

okay, you can just plug one of the child nodes if you don't have enough power outlets. uh We'll just add your child node one by one. Uh your two child nodes. You only need the power adapter uh the one that's uh connected to a power power outlet. Okay, you have three linksys uh towers. All right, so the parent node uh it should remain plugged.

to your internet, uh, modem box. Okay, so that should be turned on. While the other two, you just need to uh, place them beside your parent node and then plug the power adapter to a power outlet so that they will turned on. Okay. Right. Yes. Yes. Plug. Yeah. Just plug in them to a power outlet.

All right, that's good. Oh, so their light should be blinking blue right now. All right, that's fine. No, uh that's fine. So we'll just do a a a reset on the parent node, uh while waiting for your two child nodes to have a a steady or solid light. Let's do a reset first on the parent node. So you're going to press and hold the reset button on your parent node. Press and hold. All right. Once it slides, okay. Once it slides goes off, you can let go. Once there's no light anymore. Yeah. Once you see that there's no light anymore, then let go.

All right, then let's just wait for it slide to turn back on. Hopefully, it should turn solid purple or pink. Yeah, it should start blinking blue first because usually when you turn off [silence] the child nodes. [silence] Okay. [silence] That's fine. Let's just... [silence] Hmm. [silence] So the third one, that is the child node, the third one. [silence]

Okay, that's fine. So the primary node, the one that's connected to your Internet modem, has now a solid purple light. Okay, so it's no longer blinking. All right. So it means, uh, it's, it means that it's properly reset. You can confirm that by checking at the bottom of your primary node. There is a product label sticker on it. check the WiFi name of your primary node. So, read the WiFi name. Yeah, read the Wi.

yeah, Wi-Fi name or SSID? Yes, the name. What's the name? Is it Velop setup or something like that? Or Linksys? Okay, so that's the Wi-Fi name of your parent node. I need you to-Sir, to check on your phone's Wi-Fi settings. Go to your phone Wi-Fi settings and then on the list of available Wi-Fi network names, can you see the Wi-Fi name of your parent node?

The List of available Okay, that's good. So you don't have to do anything. I just want you to confirm that you can see or the Wi-Fi name of your primary node is being broadcast. So it's been confirmed that your primary node is properly reset. Was properly reset. So we can set it up, but we have to check first the status of your two child nodes. Are they still blinking red? All right. Uh before uh we do a reset on your two child nodes, Sir may I have your name first?

Joseph, and your last name? Joseph Molin, alright, thank you. And your email address Joseph? JosephMol in @icloud.com Alright, thank you Joe. Joe, may I know who's your internet service provider? Okay, now let's do a reset on your two child nodes. Let's start first with our [silence].

know that has a solid red light, just like what she did on the front know, you reset, press and hold, the reset button. Its light was, yeah, until the light goes off and then let go. Okay, let's do a reset also on the other child know. The one that's blinking red? Yes. The one that's blinking red? Do a reset. Press and hold. Hold on the reset button once the light goes off, release. All right, that's good. Now let's just wait.

their light to turned solid purple or pink, yes on the two nodes okay let's just wait uh we need their light to stabilize or go steady or solid. solid black

are you sure? it's not purple or it's not purple or pink they're off uh All right. you can check at the bottom of the two child nodes uh check also the wifi name uh they should also have a well-up set up wifi name but different numbers solid red [silence] a while ago it was solid purple right

All three are showing a solid red light, that's weird, but they all turn solid purple before they turn a solid red right, can you check your phone on your phone Wi-Fi settings, if you can see the Wi-Fi names of your three linksys nodes, there's your velocity one for your parent node, velocity for your child node and velocity setup again for another child node, yeah, but they're showing on your phone right now, correct?

Okay, uh, are they still showing a solid red light? Okay, uh, I need you first, Joseph, to turn off the Wi-Fi on your phone, on your phone, turn off your Wi-Fi. and then turn it back on. All right, now check again on the list of available network names on your Wi-Fi if you can see the three Wi-Fi name of your three towers.

Alright let's let's do uh the five press method setup for your three towers so that we can set them up quickly. So that we'll know if they're really uh good to uh go or connect to your internet connection. So what you're going to do first Joseph is to press the reset button on your parent node five times within five seconds. Oh connected to what?

computer modem? Vector modem. Yeah, that's fine. Because we need your Yeah, press the reset button. Five times. On the parent node only. Yes. The parent node. Yeah, press, release, press, release. Five times. Okay. Now let go. Your parent node light should start blinking. Okay. Okay, let's just wait until once your parent node light turned solid blue or green. then it

means it's connected and you should also check on your two child nodes because they should also start blinking if they are detected by your parent node b ?ok so maybe alright maybe it needs the parent node first to stabilize its slight once your parent node b go solid your two child nodes should start blinking. that's good. okay that's good. So your parent node has now a solid blue light which means it's already

Already successfully configured, it's connected and online. So, The child node that started blinking means it's detected by your parent node and it's trying to configure itself. once it turns solid blue also, then it means it's also connected and online. And has been added to your parent node. That's good. uh, your two child nodes. So, do not connect first. Okay, on your phone do not connect first on any wifi name, all right? because we're still because we're still setting up your nodes.

yes uh your phone your phone can connect to Wi-Fi so your phone if you don't have Wi-Fi connection yeah you can use cellular or mobile data or you can also use Wi-Fi connection so there's two options for your phone to use yeah so you can use your Wi-Fi on your phone in case your cellular data has no more load or balance on it so you can use your Wi-Fi connection

Okay, that's good. So one child node is already connected and online and added to your parent node, that? Fine. It is successfully configured. that's fine, because it's normal. Uh, sometimes there is, yeah. As I've mentioned, uh, it's normal for the child nodes to change their light behavior because sometimes there will be some interruption or interference on their transmission of data from your parent node to your child node. But that's fine because once they turn solid blue, it means your child nodes are already added to your parent nodes. So these you will just have to wait patiently for the lights to go back to solid blue. Okay.

yeah but that's normal uh that's normal it's just like when you're watching videos there would be sometimes buffering on it because of slow internet speed and some interference or interruption but that's normal that also happens to your nodes but you don't have to worry because once they turn solid blue they're already configured successfully and added to your mesh system or to your parent node. wait a moment. are they all solid blue back to a solid blue light? okay all right that's good. uh you can now relocate them to where you originally placed them. please wait for the lights to turn.

your two child nodes, because they're already added to your parent node.

All right. So, that's your Wi-Fi name. And the, the, the Wi-Fi password is also indicated on your parent node's product label sticker. So, you just have to check on it. Yes, click on that. Yes. On your phone, connect to that and then type in the Wi-Fi password of your parent node. Yeah, that's fine, because they, are, you know the Wi-Fi name and password are tiny. So,

It's good to use a magnifying glass so that you will not type incorrectly the password.

You have actually two or three options to access your internet. One is your mobile or cellular data. If you're using your phone, then the other is your wi-fi from your internet service provider from spectrum. The wi-fi name of your spectrum modem. And the third one is from your linksis router. So you have three uh type of connection that you can connect to access your internet. So cellular data. Mm-hmm.

Alright, so you only see the Linksys router's wifi name? Okay. It's because uh, since you connected your Linksys router to your Spectrum modem, uh, it is now, by extension, the distributor of your internet connection in your home. So if you want to connect to your Spectrum, so you just need to connect to your Linksys router because it's the same. Uh, your Linksys router is the one that distributes your internet to your devices in your home. So you just need to connect. Yes, your laptop, you have to reconnect. Uh, all your other devices have to reconnect to the wifi name of your Linksys, uh, parent node.

Yeah the if you want yeah if you want to change the name the Wi-Fi name of your parent node we can do that by logging into your router's web interface but uh once we change the name uh you will have to reconnect again to the new Wi-Fi name. Yeah it's all right. Yeah it's better to keep it that way using the default the Wi-Fi name on your parent node the one that's indicated under product label sticker so that if ever you forgot your Wi-Fi password you can just check the parent node's uh product label sticker. So it's also better to keep it uh the same the same way as the default.

Yes. Mm-hmm. Right. Yes. Yes, on your phone, uh, since you're already connected to your WiFi name on your phone, you can just open a website or a web browser, say, Google Chrome. So, you can just open uh, Google Chrome or yahoo.com or CNN, any website you want to visit to confirm that you have internet. You have access now? All right, that's good. Uh, so, we have already set up your Wi-Fi. to Star Wars. They're already successfully configured. So, you're already connected and online. So, you just need to connect all your devices to your parent node, Wi-Fi name. And they could all, yeah. Yes, you can do that on if you're using TV or any other devices that you want to reconnect to access your internet. Yes. Yes. So, everything is good now? Everything's good now, Joseph? Yeah. So, uh. You did great on following the instructions. I think if ever your nodes get disconnected, you can do it all by, just by following those instructions. Those instructions can be followed to your devices, whether it's a TV.

Yeah... Now it's just a 5 press method and a reset process. Yeah, well if [silence] [silence] Mmm. Oh. [silence] I see. [silence] Mmm. [silence] Uh you mean are we, remotely accessing your Linksys router's interface? Yeah, you can still do that using the web browser. Uh no, uh it's linksyssmartwifi.com or the router's default IP address. [silence] [silence]

IP address, which is 192.168.1.1 Yeah. Yes. And Joseph, if you have the links up on your phone, you can also use that if it still works. You can use the links up, but I don't I'm not sure if your models are still supported by the links up because some of the models like your WHW01 have made some changes and they links up is no longer available for them to access their router here. Yeah. Hmm.

Yes, if you have still trouble with your node, you can always call us back and we'll provide you free assistant. Yes. All right, so. You're welcome. It's my pleasure to assist you too, Joseph. I provide you ticket number set up in case you call us back. You can provide this reference so that you won't need to say again your information as I have already created a record for you. Okay? So, take note of this ticket number. It's L for Lima, T for Tango, S for Sierra, 00.

136265, yes, that's correct. So that's your ticket number, Joseph. If ever you call us back again, just provide that so that the agent could search up your record and it will no longer ask you for any information about you as I've already documented your case, okay? Alright, that's that. That's good. Thank you for calling Linksys again, Joseph. Once again, this is Ice. You're welcome. It's my pleasure and my honor to [silence]

How can I assist you Joseph? Take care, have a great one. And good bye. Bye.