Speaker 1
This is Linqs technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a specialist. Why did you transfer from language? Just technical support. I'm calling for Thomas Kenyon. Hello, Thomas. Yeah, you are no longer a sponsor, even if I call you out, so I just end the call and the process a call back. So thank you so much for picking up the call. Um, yep. I just wanted to verify, sir, if there is any changes on the light indicator right now? Okay. Do you have a computer? Okay, please connect your computer to the Wi-Fi of the node.
00:00
Speaker 2
Well, I guess I was R, wasn't I?
00:00
Speaker 2
It's still searching for it. It's trying. So, it said the It said the Wi-Fi network for the the name of the node could not be joined. Yes, ma'am. And it's It shows it on on here. It's Belup set up D A at Fox trot six, that it could not be joined. Okay. [silence] They said only for laughs. for it. It still says I can't be joined.
02:00
Speaker 1
But on your phone, you were able to connect, right? Can you try to forget the network and reconnect again? Hey talk. Hey funcionamiento. Okay. The screen recording is on. How does this function? Okay. There you are. Okay. Please open up a browser, please, uh sir on your computer. Okay? Do you have the browser open? [silence]
04:00
Speaker 2
Okay. I got it. I I'm here. Uh, yes. [silence]
05:00
Speaker 1
Okay, on the address bar, type in 192.168.1.1. Yes, 192.168.1.1.
06:00
Speaker 2
Yeah, just a second, please. I'm, I'm still getting Safari cannot find the server. 192.168.1.1. Okay. This, So we brought up lynx, this is why I'm getting a warning when I try to access my router in the browser. So, I have a, a screen up.
06:00
Speaker 1
Yeah, what do you have now? OK, starry all the way done. Click continue. OK, So what do you have now?
07:00
Speaker 2
Are you still there? So it brought up a link to a screen and it says, why am I getting a warning when I try to access my router settings in a browser? I don't want to see this connection is not private. Website may be impersonating, just list your personal and uh financial. So what do you want me to do now?
07:00
Speaker 1
Okay, click proceed to 192. Okay, click show details. Click show details. Click visit the website.
08:00
Speaker 2
It says the connection is not private, this website may be impersonating. Okay? Yeah, because that's the legit site. That's the legit one. It's... so it gives me two options. either it said I should go back to the previous page, it says it should show details or go back. That's the only options I have. Okay. And then it says Safari warns when there's a website has a certificate that's not valid. This may happen if the website is misconfigured or an attacker has compromised your connection. To learn more, you can view the certificate. If you understand the risks involved, you can visit the website. Okay. Yeah, I tried previously before to my mom's computer, but it says that it's visited. [silence] Have a sign in. Uh, log in with my router password.
08:00
Speaker 1
Okay, so type in your router ad, type in admin, and then hit enter. Yeah. Okay. Scroll the way down and click on CA. At the bottom right corner of the screen. It's highlighted in blue color. It's very tiny. Did you find it? Yeah, is there's CA? [silence]
09:00
Speaker 2
A-D-M-I-N. And sign in. Okay, now I have the Smart Wi-Fi tools up. At the bottom of the screen, you have like the end user agreement. I mean that low. I'm just not seeing that. I have eight different, like, so. I have eight different. So, it means. I'm just trying to access. So the eight pin, the first one is just kind of. Hmm. I can pick it or I can. Yes. Okay, so I have to type in my number. You have to enter this admin. Oh, no. I'll try and click. [silence] Yep. Okay. I'm going to another web page. So if I pick an admin. [silence] Yep. And I'm going to open a new page. Yeah. They can use that. Okay. [silence] Got it.
09:00
Speaker 1
So in line with the end user license agreement, there's no TA. OK, well, that is the case. Click troubleshooting on the left side. [silence]
10:00
Speaker 2
squares up there that give you a network status links to note home networking uh at the very bottom is the external storage and then private oh no there's a i'll hang on just a second please um I just come up to say save password sorry on that line it says privacy statements third-party private uh party license and then it says oklahoma O-O-K-L-A privacy policy so then below that it [silence]
10:00
Speaker 1
Okay, under troubleshooting, you click on report, under the status tab, and you scroll all the way down to the bottom where you can see ports and tell me where is the X mark and across the internet table. Okay, so the internet port. So on the port or
11:00
Speaker 2
I'm sorry, this is such a pain for you, it's pain for everybody. So go to troubleshooting. Okay. I'm on a screen for troubleshooting and it shows status. Okay. It's on the one gigabyte. Um, it shows ports, um, internet, and on the table, there's, um, the bottom table. There's three rows and the X is on row one under 1 gigabyte.
11:00
Speaker 1
Do you want me to look for a connection type? So on one gigabit PS is there X mark on the one gigabit PS correct? Okay. Click Okay under troubleshooting. Now click Connectivity under Router settings that's above troubleshooting. All right click Internet settings under Internet settings. What is the type of Internet connection? Okay. Um but your connection types are probably for your internet. [silence]
12:00
Speaker 2
Yes, ma'am. Okay, I'm on a connectivity screen. The tab is said basic. There's um, automatic configuration DHCP. Okay.
12:00
Speaker 1
are you not conflated meant are you not under a static IP or p need e bench i on yes, sir, only your Internet service provider knows that. And you should, I believe, you should know that. But I dismiss you just have the regular connected near. But anyway, sir, can you try to to use a different cable near, or try to use any other ports from the modem? Yes. Is your modem near working? Or is there, I believe your modem is capable of wireless connection near, is it providing internet [silence]
13:00
Speaker 2
I can't I couldn't answer that. I don't I don't know. Is there somewhere I can look for that? From the Medcom modem. Is that what you're asking? [silence]
13:00
Speaker 1
connection right now? um, connection capability. If your computer sir, capable of wired connection? the computer will wire directly with Ethernet or LAN cable we can connect your computer sir wire directly to the modem.
14:00
Speaker 2
It. So like not for the computer. Um, we were able to get like our downloads from our mail and stuff. Um, using the internet, um, connection. My wife did. Yes. Yes. Okay. [silence] okay, the here, I'm still not getting a good connection. Do I have to go back though to my connection? instead of being on thevelop setup, I have to go back to the other one, right? Yes, ma'am, I believe I am. Okay.
14:00
Speaker 1
OK. Can you go online? Hello? You turn off the Wi-Fi, sir. You turn off the Wi-Fi and go to East.
16:00
Speaker 2
[silence] it says now it says router not found [silence] so I'm online now I'm online now I went back to my other um you know my normal [silence] yes ma'am
16:00
Speaker 1
[silence] Okay, under eNET set A & P. [silence] ENET settings now. [silence] So the connection or the A side is not connected [silence] [silence]
17:00
Speaker 2
Not yet. Sorry.
17:00
Speaker 1
So how did you get internet connection, sir? So technically, you are connected to the Wi-Fi of your modem. Is your computer a Windows computer? So you just use an adapter? [silence]
18:00
Speaker 2
Correct. Well what I, so what I can do is if I turn the Wi-Fi back on with that direct connect to my modem and I go back to my normal setting, my network setting, then I'm connected. Yes you're right. Know it's Apple. Yeah I just use the power line. coming off the computer and I just, there's a, yeah, there's an adapter in there that you do power and then it's got the ethernet connection to it. And so I just went straight from the mode, the media comm modem to that line. And when I used my home Wi-Fi link. Okay. I'm still here. This is the second police. [silence]
18:00
Speaker 1
Okay, so what's the link indicator of the node now? Uh, you mean to say, sir, that your computer is now connected wire directly to the modem?
22:00
Speaker 2
All right, ma'am. I've got an ethernet connection now. I think I know what you need. Yes. Well, okay. Hang on a second. I think I got it. Let me play through it. Let me, just give me a minute. [silence]
22:00
Speaker 1
uh yeah okay so what's the IP of your address sir that you're getting sir it's under ethernet that setting sir too is there an information icon sir the circle with an eye blue circle with the eye on the center [silence]
23:00
Speaker 2
Okay, so, when I, when I go direct from the modem to the computer, then I have a I have the ethernet connection, okay? And then you told me to shut off the Wi-Fi. How do I find, how do I tell you to answer that? So, under the ethernet, the ethernet, it just says that it's connected. I'm
23:00
Speaker 1
or you click on that connection, sir? Is there a details? Details there. Is the node is your is the node, sir? Not connected to the modem right now. Is it connected to the modem? Can you connect the node instead to the modem where the computer is connected?
24:00
Speaker 2
I, I, I clicked on the connection, okay. I just don't see it. I'm sorry. I wish I had all your skills. It'd be easy. The node is not connected. No. Yes. All right. So I reconnect, made the connection from the botom to the Lynks node.
24:00
Speaker 1
Still flashing red? Is that the new Cable already sir? Sir, can you try to use different port on the modem sir? So the light indicator now, is solid red. Is there like a port number on the ports there?
25:00
Speaker 2
and it's, it's flashing red right now. Yeah. Um, sure. Okay, so I cross that over into a new port and, so the modem is, it was flashing red, now it's a solid red. Yes, ma'am. [silence]
25:00
Speaker 1
Okay, so the node is connected to port number one. Okay, what's the light indicator of the node now, sir? Okay, can we try to turn off the node and the parrent node and the modem? Turn it off. Yeah. Yeah. K, let's observe if it's gonna stay solid there.
26:00
Speaker 2
um, on the modem, it's, it's, uh, it just says, it's number, number one. Yes, just red. [silence] Turn them, turn them off. [silence] So now, so as I was talking to you, the LinX node has turned to a solid blue.
26:00
Speaker 1
Yeah, sure, yeah, and then try to connect, yeah, yeah, do you're able to? Okay, so technically, you, okay, and the node stay solid blue? Okay, well, if that's the case, sir, I guess the parent node is now online,
27:00
Speaker 2
[silence] with it being solid blue and I turned on the Wi-Fi on the computer and go to my home mic and I was able to yes I am I was able to connect. So I've connected to um you know my wife or a page on you know I've gotten to the Google homepage if you will. Um and I've gotten to the ESPN homepage so I've been. I was able to connect. It's solid blue so far yes.
27:00
Speaker 1
um let's try to go back sir to the linkages page there on your computer yeah all right now um click Wi-Fi settings sir and under Wi-Fi settings you can change the Wi-Fi name back to what you have been using before uh for the linkages SSID and make sure sir that it's going to be different from the Wi-Fi of Netgear.
28:00
Speaker 2
Yeah, it looks like I am. Okay, just a second, please. Um, so that was 192.168.1.1 and then continue. I'm back to the connectivity, um, screen. Do you want me to go into... Right, yes, ma'am.
28:00
Speaker 1
So, if you want to change a WiFi name and password, sir, do it for both the 2.4 and the 5G. Okay. Okay. All right. Well, yeah, that's okay, sir. It's your own preference. Yeah. So now, sir, for the child nodes, I would like to, um, you know, since they are already out of warranty. Um, I will just, um, yeah, I will just send you a guide, sir, um how to add the child node, so how to properly reset the node and how to connect them. You could actually do the same thing that we did on the parent node, sir, the Fibre setup. So, bring the child node, sir, right next to the parent node.
29:00
Speaker 2
Okay. Okay, so I'm I'm fine. I'm going to leave it the way that I have it, if you don't mind. Yep. So they're sitting here and since I got kids Go ahead. [silence]
29:00
Speaker 1
close to the parent node, make sure they are within five feet and then you reset them. You reset them and make sure their light is pinkish red or solid purple, uh, which means it's ready for set up before you do the five breaths. Oh, oh, okay. Okay, alright, if that's the case, that's good. No worries there. Thank you, sir.
30:00
Speaker 2
okay yeah right right now just because they've been sitting here they're all have that and an aqua blue color to them it's like they've come online because i had them plugged in right by me and they were they're all sitting so i think they've come back online and i just got to move them back to where they need to be so i i gotta i really thank you you you have a lot of patience with me um and so i appreciate it
30:00
Speaker 1
Yeah, if you need help sir, um, just give us a callback. And um, I hope you have a wonderful day, sir. Enjoy the Wi-Fi. Bye. All right, you're welcome, sir. Have a good day and take care.
31:00
Speaker 2
you too. thank you very much. you too. bye.
31:00