V2 Rubric Detail — d5ce495c-6a4e-11f1-a…

Welcome to Lengers Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. I: Hi, thank you for calling Lengers. My name is Van and I'll help you today. What seems to have happened? Was there any kind of power outage or anything?

what's the light on that one? همه器暫 And how many links and nodes do you have in total? are all three of them sold or flashing I see and have you tried to buy playing and be plugging them just make sure And then she said

All right. Thank you so much for that one. Before anything else, can I ask is this your first time calling me? I see. Just to clarify, the phone number that you might have called before, was it 0788 5671669? Let me double-check to see if there's a record already created by you.

Thank you so much for patiently waiting. But upon double checking with the phone number, there seems to be no record created yet on our end. Currently there's no record; I'll just have to create a new one instead. Can I have your first and last name? Uh-huh. Thank you so much. John Drewit. What about the email address? Mhm. Mhm. Thank you so much. All right. Can you provide me the serial number of the Linksys mesh that you have? If they're all the same model, you can just provide me with one. [silence]

It's located underneath the unit. 20J like Jacob 20803920630. What's the model number of the unit? Silence

Yes. It's still underneath. Uh-huh. Thank you so much. Lastly, May knows that internet service provider. all right. Thank you so much for that one. all right. Thank you for waiting as well. So in terms of the current models and in terms of the current problem and

that you're currently facing with the unit a solid red light indicates they're not communicating with the modem as you also confirmed earlier the internet is already working which is very good on plusnet's end but on your Lenks' router they're not communicating in order for them to work again you need to perform a factory reset on all three of your Lenks' nodes and set them back up from the very beginning treating it like it's your first time having the unit at all so that they can reconmunicate with the plusnet's internet side and will be able to function properly as it should be the best way to reconfigure and set it back up from scratch is by using the Linct Smart Wi Fi app if you have the app the app will guide you from the beginning to the end

In terms of factory resetting, you need to do it on all of your links just nodes, so that when you try to set it back up, you will always start with the parent node or the main one first. You cannot add or make the others work if the parent itself is not working. [silence] Yes, we can go ahead and troubleshoot now. Once again, factory reset your nodes first. [silence] Yes. When you factory reset.

To reset your Linksys devices, you just need to hold the reset button until the light goes out. Yes, there is a red reset button underneath the unit, you hold it until the light at the top completely goes out. Do the same thing on the other nodes.

Once you're done.

it. Once the first one works, we can set up the other one as well.

Yes. The other hardwired Linksys is connected directly to the Plusnet modem? All right.

Once again, turn off all the nodes except from One. May Lui, unplug it from the power. Once again, unplug, not power off.

forming what we call the 5 press method. You're going to quick press, quick release, wait a second, five times on the reset button, and do it now, yes, that's correct. All right. Wait for three to four minutes until it's done flashing.

[silence]

Now on that one do the same thing this this second one is still a wired node is that correct okay All right Yes on the reset button All right observe for three to five minutes until it's done flashing

So let me, so let me is it on the first one that we configured? Or for the second one? Second one. If you want to connect them to the second one, turn on both of the child nodes that's not configured yet, near the second parent node.

Yes, you can. However, if you want to do it, you need to add them one at a time. If you want to add them both at the same time, it needs to be done only on one node. If you want to connect them to the second node, you just need to turn them on it near the second node. Wait for them to finish rebooting.

Turn them on next to the second node, Don't do anything else, just do nothing, just patiently sit and wait until that node stops blinking blue.

Now, do the five press again on the second parent node. Yes, that's correct. What's happening on the second parent node? What about the child node? Now, wait for three to five minutes until that flashing red stops. [silence]

What's the light in the child node? [ silence ]

[silence] Yes.

That means that you have successfully added a child node, and that should be it as well. This specific child node is connected to the second parent node. Yes, it's just the same way. Your child node must be on a solid red or solid pink color before you do the five press on the respective parent node.

All right. Yes. Do the five.

If the fibre preserve was some form of, did not detect properly, you can do the first preserve, again, on the parent mode, one more time. Perfect.

that's completely normal. No worries. Wait for it. It takes, usually, three to five minutes. perfect. So, let them sit there for five more minutes before trying to relocate them. If they still remain solid blue, that already means it's working and configured. yes, that's correct. once again, you need to wait for three to five minutes when you relocate them, so that they can properly reconnect when you relocate them on the spot you want them to be in. we'll go on all shift quickly.

Yes, that's correct. The fastest way and the most efficient way is to download the LynxSys app. The app will guide you through it. Yes, that's correct. Alright. Alright. Alright. Alright. So, is there anything else? Alright.

Thank you so much for calling this as well. Take care and have a great day. Bye-bye for now. [silence]