Speaker 1
Uh, yes, uh, is there, someone in the United States I can speak with? Yes, can you hear me? Clearly, I'd like to speak to someone in the United States. [silence]
00:00
Speaker 2
Welcome to LinkSys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. Hi. Thank you for calling LinkSys. This is Regina, gonna help you today. [silence] I don't really apologize here, but [silence] we can actually assist you on setting up your LinkSys devices. Can you hear me clearly now? Oh yeah, don't worry, sir. I can assist you in how to set up your LinkSys devices. Am I talking with the right person?
00:00
Speaker 1
Yes. Well, I just, are you the same one I spoke with earlier? Okay, I can't understand what you're saying. Your Philippine accent is too heavy. Can I speak to someone else? I need someone I can talk to. No, you can't. I need to speak to someone else. Connect me with someone else. Are you AI? I mean, I seriously, um, are you a real person?
01:00
Speaker 2
You have an existing record to pull up, and upon checking, you're setting up your Linksys. Okay. So I'm the next technician, and she created a either will really apologize. But uh regarding with that, I can actually assist you setting up your Lynx device. Sorry. I don't really apologize for the inconvenience, sir, but we don't have.
01:00
Speaker 1
You talk like a ah I need someone that can help me. I need someone that I can understand what they're saying. I don't have all day to to keep fooling with this. I don't have time for this. I need to talk to someone that can help me. Oh, this is absolutely amazing to me. This is you you'll have a chance to fix this, but this is the worst customer experience service I've ever had with anything. I've never been able to find someone to talk to.
02:00
Speaker 2
I'm really sorry to hear about your experience. So it must be frustrating, but let's work together to find a solution. And I am here to assist you in any way I can. So let's proceed to set up your link sys devices. So you have three link sys nodes, right? [silence] J Three.
02:00
Speaker 1
[silence] [silence] I'll give you a chance. [silence] Uh we'll see how far this goes because apparently you have no interest in connecting me with someone else. I don't know why that is. But um I'm at this point very frustrated and uh angry at this whole thing. I'm about ready to just take this thing, pack it up and send it back to Amazon. But we'll try. Um I have an existing Linksys system E2500. The modem the cord the ethernet cord that you know type cord that comes out from it in my existing links it system went into the um internet port. So, I can take that same cord and plug it into this parent node of the Linksys system. [silence] So is that what I should do? Everything's powered up already. Yes. OK, I can do that. So it goes into the internet port. Well, the internet cord is not plugged into it yet. Right now, it's blinking red.
03:00
Speaker 2
Yes, so let's first, yes, your setup topology must be like this. So you have a block box, right, provided by your Spectrum, which is your modem. Okay, so from the modem, there should be an ethernet cable connected from the modem to the MX 4200. So make sure there's no device in between. Okay, notice the light indicator of the parent node. Okay, so let's check the physical connection. So using an ethernet cable, the other end was
04:00
Speaker 1
Okay, that's what I'm going to do, that was my question.is thatif that was what I needed to do. So I'll do it.t that. I'll take the cord, plug it in. It turned blue. Okay, it's flashing blue, the parent node. Now it just turned red. solid red. Yes, it's MX4200.
05:00
Speaker 2
plug to the port of the modem to the internet port of the parents node keep on observing it it will are blinking so the parents mode is solid red do you have an option to provide the model number of the modem [silence] Okay.
05:00
Speaker 1
[silence] It it's probably E31N2Z1. [silence] Let's try it again. It's E as in everything. Three, one, N as in Nancy.
06:00
Speaker 2
Okay, so it is A for Alpha 31 N for November number two V for Violet number one.
06:00
Speaker 1
2 V, as in victory 1. Yes. Yes. [silence]
07:00
Speaker 2
So, this modem has one port. Okay. And the light indicator of the parent node is still solid red. Okay, now let's do a reboot process. Kindly unplug the power adapter of the modem and then the parent node. And let's wait for about 30 seconds to plug the power back. So, we need to power cycle.
07:00
Speaker 1
Okay, I'm going to plug it back in.
08:00
Speaker 2
both the modem and the parent node. Okay, now proceed to plug the power back of the router or they're main router. Then the modem. So both devices are blinking, right? [silence]
08:00
Speaker 1
okay, so the parent node is blue. Well, now the modem's acting like it's not even powered up. [ silence ] okay, I'm not sure what's going on with the modem, but it doesn't seem very happy. It was everything was working before. And as soon as I powered it off and powered it back on,
09:00
Speaker 2
How about the modem? Okay. Make sure to turn it on. You may now proceed to plug the power back of the modem. And let's wait for three up to five minutes for both devices to fully boot up.
09:00
Speaker 1
[silence] It's not working. It's flashing. My laptop does not have a port like that. Well, it quit blinking. [silence]
10:00
Speaker 2
it's booting up. And for the boot up processor, it will take 35 minutes. So just keep on observing it. But while waiting, do you have a computer a laptop that has an ethernet port which we can use to wire directly to the modem just in case. So let's just keep on observing. I guess the modem is blinking. The parent node is also blinking red or solid red.
10:00
Speaker 1
Okay. the the modem is not even flashing. Yeah. it it comes on for like a few seconds and then just goes.
11:00
Speaker 2
Tell us just wait for the modem to fully boot up. But it is turn on. I keep on observing it, it might take time, but it is plugged in directly to, yeah, but it is plugged in directly to the wall outlet, right? [silence]
11:00
Speaker 1
Yes, I'm looking at the modem. It's still not lit. Correct. [silence]
14:00
Speaker 2
Okay, are you still there? [silence] So, there's no light. [silence] Yes, come on, come outside. [silence] Ah, direct that way. [silence] There you go. [silence] Good? Is that okay? [silence] I think I see it, I see the spark. [silence] Can you just tell us where your car is? [silence] You don't know where you are right now. [silence] So, just look around, is it about good? I see that sparkle. [silence] I got it.
14:00
Speaker 1
[silence] Okay, I'm not sure what's going on, but I tried something. I plugged the ethernet cable back into the internet port. on my old Linksys system and my internet connection on the laptop is working. So I'm not sure why the modem light isn't on, but apparently the modem is working. So maybe perhaps we can move forward assuming the modem is working because it well it is it it worked with my old Linksys system. Yes. So I can just take it and plug it into the parent node. Okay. Okay, plugged it in. It turns on. [silence]
16:00
Speaker 2
Yes. Okay. So right now the internet cable is plugged in from the modem to your old router. Okay. Go ahead. And let's check the light indicator.
17:00
Speaker 1
flashing blue from solid red. Okay, it just turned solid red. So, in other words, it's solid red with the Ethernet cable directly from the modem to the internet port on the parent node. And it's solid red.
18:00
Speaker 2
Yeah. Just keep on observing it. since it's lashing. So, you have only one laptop after. Okay, and now kindly connect your laptop to the WiFi name and WiFi password labeled at the bottom of the parent node. So your WiFi name start with underscore velocity setup.
18:00
Speaker 1
OK, well, there's no There's no laptop I can connect with at this point. [silence] Well, I don't have anything with, um, an ethernet outlet.
19:00
Speaker 2
So, you don't have a laptop or a computer on your end? So, what are the available devices that you have? Now it's okay. We can connect a laptop or a computer wirelessly. Not by using the ethernet cable. So, you mentioned earlier that you have a laptop, but it doesn't have an ethernet port. So, let's proceed to connect that one using the wifi name and password.
19:00
Speaker 1
Okay, but where do I type it in? [silence] Yeah, I see it. SETUP-WIFI-NAME FILLIT SETUP 709, and it has a password, but I don't have anything to type it into.
20:00
Speaker 2
somebody said, hmm, labeled on the bottom of the parent node. [silence] You need to go to the Wi-Fi settings. [silence] make sure your Wi-Fi is on. [silence] check your available networks here. [silence] If the Wi-Fi name of the parent node is currently detecting on the network list. [silence] Okay. [silence] select that one. [silence] go to your settings of your laptop, then go to network and internet.
20:00
Speaker 1
Okay, the only way I can type anything in is to take the Ethernet cable out of the parent node and put it back into the old linksys system. So is that what I need to do? Okay. Well, I'm at my laptop. What can I do? It's not connected to anything. Okay. I'm looking at it. Set up, Wi-Fi, name and all of that. So what do I do next? I have no internet connection. [silence]
21:00
Speaker 2
No need because we're going to read off your E25. Go to your settings, sir. Go to your Wi-Fi. Okay, so are you connected? Pick your no internet connection. [silence]
21:00
Speaker 1
The internet connection is only available when this cord is plugged into my old system.
22:00
Speaker 2
OK, but then your MX 4,200 sure is also broadcasting its own Wi-Fi name and you can actually connect with their even if you doesn't have any internet connection at the moment. We can also to we can also manage its router settings to figure out what's really going on with your Linksys Mesh system. Now, go to your settings, network and internet, manage your network and then check the available networks.
22:00