V2 Rubric Detail — d80ad298-8200-11f1-b…

I see I'm sorry to hear about that ma'am may I have the serial number buildings alright so uh I'll say again

Then the serial number is 20 J for John 20 M for Mike 3 B for boy A for apple 56 815 . That's correct. [silence] How many of these lenses do you have? 2 or 3? 2. [silence] Uh what's the model of this? OK 03. OK, WHW 02 okay. [silence]

So your Linksys product is model WHW03 and you have two nodes. One parent node and one child node. Hello? Ma'am? You still there? Ma'am, can you hear me? [all right. Yes. How many nodes do you have? One parent node? One child node? No, uh,

[silence] Yes. What I want to know is if if one of them is connected to your modem. Yes. So that's the the one that's connected to your modem, that's what we call the parent mode. [respirator]

connected to your modem, which is wireless, if not, that's what we call child nodes. So, you have two nodes, and you said you have reset them. Now, what's the status of their lights, the color? Solid red. I want you to check at the bottom of your two nodes on the product label sticker, there's a default Wi-Fi name for each node. Okay. And then you go to your phone settings. On your phone settings, WiFi settings. Check on the list of available WiFi network, if you can see that the two WiFi names of your two nodes, if it is listed on the WiFi networks.

so the parent node, uh wifi name is being broadcast on your phone's list of wifi networks. The child node, what's the light color of the child node? So that's, so that's the reason why you cannot see your child node's wifi name because your child node was not properly reset. Uh press and hold. Press and hold the reset button of your child node. Once the light goes off, let go and just wait for its light to turn back on. While waiting, uh, may I have your name M.

K-T, K-T-A-R-I-N-A. Katarina. Katarina. Katarina Katarina, and your last name? Boh-N-E-N. Katarina Bonen. [silence]

All right, thank you. And your email address, Catherine? Catherine@buzzwell.com. All right. Who's your internet service provider? Did you say that the third node also turned solid red now? Okay, check the wi-fi name of your child network if it is broadcast on your phone. Wi-Fi, list. Okay, that's good. It means they're both ready to be set up. Do you have the Linksys app on your phone, Catherine? Okay, can you open your Linksys app? Let's try to set them up using the Linksys app. But I have to set expectation that it may or may not work because,

your Linksys model is WHW03 and there has been an update with that model, and the update made some changes that these models, WHW03, no longer support the Linksys up. So we'll just try to check if you can still access the Linksys up or set up your two nodes with the Linksys up. If it cannot, then we will set up your two nodes in another way. Okay? So let's start with the Linksys up. Open the Linksys up. [silence] Yes. [silence] First, I need you to go to your phone settings, Katheryn. And then on the list of Wi-Fi names, select the Wi-Fi name of your parent node, the parent node, the one that's connected to your modem.

select a Wi-Fi name of that and then connect to us. Yes, the password, which is also indicated on the parent node. So you're connected. Now let's go back to the app. Once you select set up a new Wi-Fi network, select Velop and me. And then just follow the instruction. Tell me if there's something you don't understand on the instruction.

So once the app, so once the app detected that there is an Internet connection from your spectrum modem, uh it will proceed to the next step, which is creating your new Wi-Fi name and password. By the way, when did you purchase these linkses node? Uh is there a specific date? Mhm. All right, that's fine. We'll just uh put it here on the record.

Are you now on the next step waiting on Wi-Fi? Skip for now. There's a skip for now. There's a skip for now button. Hmm. Once you skip then Okay. You need to create a router password. The router password is different from the Wi-Fi password. Uh, the router password. Uh yeah. The router password is what you use to login to the Application software. The Linksys app. Hmm.

the app will tell you what should be composed of the router password. Okay, I think we're almost on the finish line. Once your network is configured, it may ask you to log in or connect

to your new WiFi name. Let's just wait for the next instruction. Or it will add your child note? Mhm. [silence] Just select your new WiFi name and type in your new WiFi password.

Once connected, go back to your app and follow the next steps in the app. OK, that's good. Once it detects your child node, your child node light should start blinking. [silence]

Are you sure? Let's just make sure that you your your channel is added. No, it's fine. It's our job to assist our customers.

Usually adding a node takes the four to six minutes, and there should be a progress bar on the app. That's well. So that's good. Your parent node should also turn to solid blue. Have you checked your parent? Oh, green there. Yes. Right. So your parent node is already successfully configured. It's connected and online. So we'll just wait for your child node to turn solid green or solid blue. Usually the WHW03 modals have different light behavior. Sometimes they show a solid blue light for connected and online. Sometimes they show a solid green.

by the way what's the reason why your nodes get disconnected was there a power outage or internet service uh-huh let me see usually when that happens you only need to power cycle your modem and your parent node just unplugging them from the power outlet and give it 30 seconds and there you'll still didn't connect back

But since you have reset your... nodes, then all your devices that are connected to your Wi-Fi will have to connect to your new Wi-Fi name, unless the Wi-Fi name you created is the same as the Wi-Fi you've been using before. So your devices will reconnect to it. Uh, yeah, that's fine. Okay. All right. That's good. Uh-huh. Yeah. So the child node is already added. I think it's the app that's still finishing its setup process. Uh-huh. So your child node turn solid green, you can actually re

that to where you want to place it because it's already added to your parent note. So that's normal when when you see your nodes uh change their lives. Uh you just have to wait for their light to turn back to solid blue or green because sometimes that happens normally is this like when you're watching YouTube videos, uh sometimes it buffers because of the transmission of data slows down. So that's normal for your notes. So you just have to wait patiently for the light to turn back. and Your welcome and thank you for calling links. Catherine. Once again, this is Ice. If you need any help, you can call us back again. I'll provide you your ticket number [silence]

So that once you call back, you just need to give it as a reference, so you don't have to provide your details. Your ticket number is L for London, T for Thomas, S for Sam, 00137668. You're welcome. Thank you also for calling Links is Katrine. Take care. Have a great day. Bye.