Speaker 2
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00:00
Speaker 1
Yeah, I have two issues. So, the app, I had a internet a change only in not the service provider, but the the wires and stuff, the connect the connections going in. And so, after that, I was having trouble with my I have a I have a linksys I have three linksys routers throughout the house. the last time I called in, the guy had said that the one was probably bad. I have one
01:00
Speaker 2
You can also connect with other users for tips and guidance at reddit.com slash r slash linksys. Hi, thank you for calling Linksys technical support. My name is Dylan. How can I help you today? Mm-hmm. Mm-mm. Mm-hmm. [silence]
01:00
Speaker 1
of the of the three working and then the other one is kind of it's I'm not sure if it's bad as well um and and but that's the critical one cause it's the farthest away from the um from the um you know, the service the hardwire um and then the second problem, this is that every time I go into my Linksys app um it's telling me, they found a new network but it's not a new network, it's the same network um and it wants me to, you know, add, you know um it wants me to add a new password and everything and I don't want to do that because I've have the other network, everything's connected to it with that password.
02:00
Speaker 2
The first concern is that we are at the gate, but there is no one to pick us up.[silence]
02:00
Speaker 1
It's not working. Now it's, I have it plugged in, and, but it, it doesn't seem to be sending a very strong signal. Um, the color on it is a, um, is a real light blue, whereas it's this, it's what? Oh, intermittent signal. Okay. Yeah, the other one is like bright green. Then that's the one connected to the, um, you know, to the main. Correct. I'm learning all the lingo now. Parents and children.
03:00
Speaker 2
one of your child nodes got disconnected to the network uh-huh mm-mm. Okay, so it's it's still connected. It's just that uh, it's having uh, intermittent uh, signal. Uh, having intermittent signal. Uh-huh Okay That's your parent node
03:00
Speaker 1
Yes. And then the third one, the third one is just red.
04:00
Speaker 2
Okay, so um basically you have three nodes. Your parent node is working fine. It shows you a bright green. The child node, the first child node is showing you a solid blue, light blue, light indicator. And the third one. Okay. Okay. And your second concern is that your child node, I mean, your Link's app is detecting a new um Wi-Fi or a new network. And, um, yeah, I mean, I know what's the uh
04:00
Speaker 1
My network is Netgear. Well, I'm, my lynx's app, um, is, is actually every time I get in, I don't like this app at all. First of all, um, it,
05:00
Speaker 2
Now the one that is showing on your Linksys app, I mean detecting, okay. Yeah, cause technically ma'am, your device right now is actually already part of our end of life devices, which means we no longer manufacture this router and even update its firmware. You know over time you may experience some issues with the hardware which technically we could no longer fix since we, troubleshooting steps that you can perform which basically is a way to refresh your network. So you start by rebooting your whole network through unplugging the routers and your modem from the power source and give it at least three minutes and after three minutes you can plug it back in to the power source. Starting with your modem. Wait for it to stabilize before you plug in the parent node and then do it respectively. And regarding the the the new network that your link's app is detecting, it's possibly that the one that is detecting is the the child node that was disconnected to the network. So if let's just say
05:00
Speaker 1
But I don't I didn't even have it plugged in or anything like that. When I go into the um when I that's that's when I go into the app it keeps telling I can't do anything on the app because it says we found a new network and then it wants me to add add to the account and I uh you know again it but I can't do because I tried to add you know when um I know I know that they when they set it up and they um and they added the parent
08:00
Speaker 2
if the the child node is sold bred, it made of reset itself, which technically was back to its default settings, and it happen things up is detecting it. okay.
08:00
Speaker 1
I’m gonna router node... but then I had to add the other tidle, uh, I had to add the other child node, but I’ve never been able to do that because every time I go in there, everything... Find Network. It's giving me, you know, it does nothing but give me this page, finding a new network. [silence]
09:00
Speaker 2
Mm. Mm. Okay. Um, what I can suggest, ma'am, is working on updating your router or your, um, your network through the Linksys web user interface, because, uh, there are some features that were removed in the Linksys app for this specific model. So I believe, um, you could no longer add the child node there with this, uh, device, and you can't even access it remotely. You can only access it, uh, locally. So
09:00
Speaker 1
Got it. So the link to SAP is basically no good to me. So yeah. Got it. Because it's yeah, it's pretty frustrating. And I mean, how old is this model now? So like, I mean
10:00
Speaker 2
I would suggest using the Linksys web user interface to really be able to work on adding the child node. So I can, I can provide you, uh, instructions and how you can access the Linksys's web user interface and how you can add the child node using the web UI. Well, basically, you need to access the web UI through a browser and access your router settings through there and not on the Linksys app. Yeah, for this specific model, I would say. Sorry, it looks like I couldn't locate the URL. Did your previous-- find the link? Let's file a new ticket.
10:00
Speaker 1
Are you kind of just saying that it might be better just to get something new updated and go from there? I mean- I know you can't commit to that, but how- how old is it? Can you tell? And then if you can tell maybe it's just best to kind of not be messing with these child these problem child[silence]
11:00
Speaker 2
it's it's yeah yeah um, I would be saying or suggesting that it would also be a good idea to consider upgrading into a new router, considering the age of this router. It was actually a model that is manufactured 10 years ago. Um, it's, it's kind of outdated. And also, one factor that Oh, you also have an issues with your Internet connectivity, is it because your Internet service provider is also upgrading, which may not be able... Which your router may not be able to keep up with those upgrades. [ silence ] Because, uh, they also... Yeah, they also wanted to be on the trend, specially with the latest Wi-Fi standard. [ silence ] S- Over time, you may experience issues with it and you might have some troubles along the way. [ silence ] So, you may also consider upgrading. [ silence ] Ooh, I can... I can provide you some recommendations, if you want, on, uh, what models you can... [ silence ] Yeah, you may consider the MX5000
11:00
Speaker 1
Let me write this down. Okay. So the first one was, um, the oldest one, s-word(max) 2000. So that's basically also, uh, 2000 doesn't stand, I hope, for the year it was manufactured.
13:00
Speaker 2
like that that that's the Yeah. that the go to uh router most uh most of our customer. But if you want something that is more updated, you can consider the MX 6,200. or uh. Uh Develop Pro 6e. Actually um uh. Yes, the MX 2,000. No. Uh the 2,000 is actually the. actually the coverage of the router. So it uh one node can cover up to 1,500 to 2,000 square feet.
13:00
Speaker 1
Okay. Okay. Okay. And so, then, let me ask you this. So the router, I would how, how many square feet would that cover? My house is about, it's not that big. It's only like about 1600 square feet. [silence] So, I mean, is that too big for, for this?
14:00
Speaker 2
And the other one is the MX 6200. Uh it uses the latest uh mesh technology, so basically it's um one of the best router at the moment. So it's also tri-band. It's it doesn't just support 2.4 and 5 gigahertz, but it also supports 6 gigahertz. Which uh is a very fast and um you can assure that there would be no dead spot on your area. Yeah. mm.mm. Well, for the MX, yeah, I'm sorry. Yeah, for the MX6200, ma'am, it can cover three thousand square feet. So one node can cover 3,000 square feet. But you also need a child node for you to be able to utilize the mesh system. But basically, you can, you can actually add your child nodes, I mean, your current system as a child node, but yeah, we, we don't really like recommend that. So if you can, um, you can consider buying one.
14:00
Speaker 1
Okay. How much do those run? And do they give any, Does Lyft, just give anything for a previous order that the system is going bad or anything like that? Any kind of. Okay.
16:00
Speaker 2
MX 6200 and then consider adding child nodes with MX 2000 model? they can actually work and they're actually compatible. unfortunately, ma'am, we don't have that um option because uh right now we don't sell directly in the US. so most of our products are being sold through online retailers and local stores. so for online retailers, you can go to Amazon BestBuy
16:00
Speaker 1
Got it. And then you're saying, you can buy those nodes, cause when I bought the original system, it had like three routers, but you can buy like, one and then, but just, but, you're saying even though it goes 3000 square feet, if I get that 6200, it's still going to need a child in the living room for that, to reach that ring on the outside of the house. Got it. [silence] [silence]
17:00
Speaker 2
buy or Walmart online. And for Um, local stores. You can go check with Target and Walmart. Uh-uh. One. Hmm. Yeah. Preferably I would recommend adding a child node for you to really have a better connection. Um, I, uh, I, I actually depends on the the structures of your area, um.
17:00
Speaker 1
Okay. Um. Ok, and and you said even the MX 2000 would be kind of sufficient, but you're saying as far as processing, um, that 6200 has a lot more um, uh, power like if you're doing gaming and that kind of thing on there, right?
18:00
Speaker 2
But yeah, you can actually purchase one node or two nodes. Yeah, especially streaming, it's good, it's better, and it has more feature than the older models. It even supports Wi-Fi 6e, which is almost the same with the latest Wi-Fi.
18:00
Speaker 1
Uh, well, that's a good, that's a, that's a hot point right there.
19:00
Speaker 2
standard which is the Wi-Fi 7 so it's a lot faster as less congestions cuz it has a different channel data i mean data channel also it it utilizes the latest mesh technology which is cognitive mesh uh technology which is um every time your router is having some issues with the data or data transfer it will optimizes itself to look for a better channel on its own so it's less has so I would say and it's so easy to set up
19:00
Speaker 1
I don't and then does it have any specs where if I don't have the fastest internet right now, is it gonna like be too much for the internet that I have? Don't ask me what my how what the thing is right now because I don't know. I have to look it up. Um, you know, all I know is, you know, the company and that I don't know all the specs on, you know, how, how, you know, but is there a problem when you would I run into that if I, you know, don't have the fastest internet on the planet? Nuh-uh.
20:00
Speaker 2
Um, it's something. yeah um well this router has a 2.5 gigabyte uh port which will be where your ethernet cable will be plugged in connecting to the modem
20:00
Speaker 1
Got it. I guess, all right, so one last question and you are really, really helpful and understanding it a lot better. Um, so say this, you know, it's going to adapt to maybe a lower gigabyte of speed that I have for my internet service. So, aren't I just wasting my money if I can't get the max out of it? [silence]
21:00
Speaker 2
Having a one gigabit per second subscription doesn't guarantee the same speed on your Wi-Fi router. You're not really wasting your money, considering you could really enjoy the subscription that you have.
21:00
Speaker 1
[silence] I see. And do you have a price range on them? I know you don't sell them. I know, uh, I mean, I can look it up, I, you know, guess. I just, I'm just curious now. Right, right. [silence] Yeah. [silence] I'll, yeah, I'll look. I just wanted some kind of a, you know, ballpark, you know, in that, but I can, I definitely will look that up and check that out.
22:00
Speaker 2
Yes. Please try to remain active. This is much appreciated. Yes. She can really recommend buying you a more powerful one for you in case that, you know, you're going to upgrade in the future because your router can already provide you, able to provide you that speed or is capable of that speed. So, well, it's a long-lasting investment. But unfortunately, we don't really have visibility on the prices because they vary depending on where you're going to purchase it. Yeah.
22:00
Speaker 1
[KEEP_UNCERTAIN] Oh, okay, good to know, because definitely that one that's connected, um, you know, I think two of them are still working. I do think one of them is dead. Uh, I think that one, there is one that you can't get anything but a red light on when you turn anything, but that definitely that one that's by the main, by by the main, uh, you know, coming into the house, the Wi-Fi coming in is definitely works fine. Um, so yeah, that's a good idea then just pick and then [silence] take and then.
23:00
Speaker 2
one M X 6,200 and try to connect your older model as a child node. Because they are actually compatible. But then again, you may encounter issues with the child nodes, but they are actually compatible. At least you can try to connect them and still utilize them in the future. M Okay. M M M Oh Your work is fine. M M M M M [silence] M [silence] M
23:00
Speaker 1
see how it works. So. Perfect. Well, thank you. You've been really helpful. I appreciate that. Thank you. Okay. Okay. Bye. Thank you, you too. Bye. [silence]
24:00
Speaker 2
uh uh all right all right all right you're very much welcome you're you're very much welcome Okay all right thank you so much for calling have a great day miss Marsha bye for now
24:00