Speaker 2
Welcome to Lynch is Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please have your serial number ready, and stay on the line for assistance. While waiting, you may also visit support.lynch's.com for more information about your product. We are currently experiencing higher than normal call volume, which may result to a longer wait time. We appreciate your patience. You can also visit our website at lynch'sory.com or our chat support to serve a live chat. We'll be with you as soon as possible. Hi, thank you for calling Linksys. My name is Evan, and I'll help you today. The call, I'm sorry, the call got disconnected. [silence]
00:00
Speaker 1
So I talked to a very nasty, no patient woman from direct TV Skywai who was like telling me and giving me these terms, and I don't know what a gear icon is. I don't know what a gear looks like. I've never done anything with a gear and she's getting mad at me that I don't know this. And I explained to her, look, I don't know any of this. I said, I would ask my son but two weeks ago him and the family moved to Chicago. So I sent him a screenshot of all the different passwords that are on the TV cuz I can get to that part, but none of them is the, I mean the service. None of them is what he put on the TV. I don't see those words at all. the, plug back in, turn it back on. And then finally said, okay, what you need to do is do a total reset, brand new. Like from nothing. And she said, you don't need to worry about your son giving me the password, because we're going to do it from scratch. And then the phone died. And then I called the number back, and then she got on the phone again, and so we were disconnected. So she said, the best thing for you to do is call this 800 number 3267114. and they will be able to help you get this back. I said, okay. So I'm sitting here in my chair, looking at the router that's sitting on my lap, and she said, make sure you find the serial number, which I have, and that you're going to have to do something from the beginning. So I don't know what that means. Okay. It's one
04:00
Speaker 1
082066285104 and on the back of this box it says the word reset but there's no button in there. There's just like a little circle that you can see in. But there's nothing to press or push or I don't know. Okay, is that the second set of numbers underneath? Because I have my glasses on and I can't even see the word. I see the numbers. Um is it the Mac address? Is it Mac address? No, I don't see
06:00
Speaker 2
Mm-mm. Is there a model number for your Linksys router as well? It does not say, it doesn't say model. No, model. Nothing that says model. [silence]
06:00
Speaker 1
What is the word model? I see serial. I see cereal. I see something called a MAC address. And then something that looks like a circle with the game in it and it's got the six seven seven one seven one one three two. I don't see. Okay. It's C C A D seven one not I don't know where is that where would it be? What is it? Oh, you mean you mean the word you mean the word uh link S Y S the uh 200 That's the only other numbers on this whole thing. There's no other numbers. but those three sets of numbers. Is this number? No.
07:00
Speaker 2
Mm - hmm. What about above or in front of the router? Uh, that's the Mac address. We don't need the Mac address. We need the model number. Can you double check either at the front or at the top of your Lynx router? [silence] Okay. Please wait for a minute. [silence] Okay. We see three different models that are available. Can you just briefly describe the shape and the color of your router?
07:00
Speaker 1
Um there's an Uh there's an FCC what? Oh wait wait yeah yeah here here it is Okay wait a minute It says Canada ice class class is The model number E1 200 v2 Oh God Okay Okay What did you say? I didn't do anything to it Okay She or she told me to do Uh so we had the storm and the power knocked everything out So that's why she said you have to reset the whole thing from the beginning She just had me pull the yellow cord
08:00
Speaker 2
Once again, can you look either at the front or at the top of your router? Does it All right. Thank you so much. Let me quickly double check everything on my end. Just to confirm, uh just to confirm, you haven't done anything on the router. You did not do any reset whatsoever, is that correct? Just to confirm, you haven't done anything on the router so far. [silence]
08:00
Speaker 1
From the wall into the router and then we said it and then go back and then go the set but whatever did do and then go back to the TV and see what it said and it says it's still not working. Yeah, just what you tell me to do by unplugging it and plugging it back in. Right. Yeah, that's what she said. Yeah, that's what she said. Yeah, that was the Nastya woman. I was talking for 30 minutes.
09:00
Speaker 2
But on the Linksys router, you haven't done anything so far. Is that also correct? All right. If you just simply unplug and replug the Linksys router, it did not perform a factory reset, but rather, it just did a simple reboot. However, in this case, as you mentioned, your internet may have been knocked down due to the storm or a power outrage as you mentioned. Just to also to verify, have you reached out with your internet provider as well? [silence] Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Alright. Thank you so much for that one. I see. However, I'll set your expectations. This specific model of the router that you have, which is the E1200, has already been considered as a legacy router. It is no longer being supported and no longer being manufactured by Linksys. I do have to set your expectations that this specific model in terms of the support had already ended way back on July of 2022. So, for this one, in terms of the current situation that you have, instead of sticking with the same router, I highly do at least recommend that you [silence]
09:00
Speaker 1
[KEEP_UNCERTAIN] Oh my God, how much all these? Okay. So, so I have my, the Roku TV that I, my son bought me. It's seven years old. You think I should buy a new TV with the new router or is this seven-year-old Roku TV okay still? It does. Okay. So what's one important thing? So which one would be the, which one is more compatible with the Roku that I [silence]
12:00
Speaker 2
You consider looking into a much more modern router instead, it varies depending on the model and the brand but usually modern routers cost around $30 at the minimum and then going up to 200 depending on how powerful the router you're looking for. [silence] If your TCL TV still lets you go online browse all those basic necessity for streaming you don't need to consider changing TVs yet just for the router because the router is the most important thing.
12:00
Speaker 1
[KEEP_UNCERTAIN] I should go look at being I'm not gonna know what the heck I'm looking for because I'm gonna have to go out and go buy this and then what do I do? Call you back? Okay. Okay. MR7350, and that's the Cisco MR7350. Is that where I would so can I go into Amazon and see this MR7350? Do I have to pay? Okay, so then do I put the word Cisco and then the MR73? Okay, just put. Okay, so how do I?
13:00
Speaker 2
Most models or most brands, most brands are compatible for any television, especially for Roohku. You can consider calling your ISP first if you want their opinion. But for links is, if you're looking for just a home use router, you can also consider looking into the MR7350. Yes, you can look into Amazon. No need for Cisco, since links is no longer affiliated with Cisco. [silence]
13:00
Speaker 1
get this product on Amazon, just put in those MR7350 search. Really? Oh, wow. Okay, and then what do I do to it? I will call you back. Well, I wouldn't even know how to set it up. So can I use the same Wi-Fi uh, the so what is those? Okay. Okay, good. Okay, that's good. And why isn't it not showing up on the TV as one of them? I mean it's showing everybody else's is it because I'm not, I'm just like out of the, out of the network or something?
14:00
Speaker 2
Yes, that's correct. Yeah. You'll just need to go browse the MR7350, look into the one that you'd like. Once you receive the product and you're still having some problem setting it up, please consider calling us back so we can assist you through it. Yes, Wi-Fi name, Wi-Fi password, everything that you had before, you can use it to the new router. There's a possibility. [silence]
14:00
Speaker 1
[KEEP_UNCERTAIN] [silence] Oh, yeah, because it's funny. I don't have the internet on my tablet. I don't have the internet on my laptop, but I have the internet on my phone. How can that be? [silence] Oh, Oh, [silence] yeah. I was like so surprised. Okay. Uh, so it looks like I have to go shopping. So now who would be I live in an apartment complex, so I don't pay for the internet. We get it free. So, I it's DirecTV that I use. So, is it the Skywire people I would call or what I call DirecTV and tell them I have this TV, seven years old and what router would you recommend? Exactly. Call the, and that's where they
15:00
Speaker 2
Cell phones are usually the best device to detect all Wi-Fi. Mhm. I see. Yes, that is correct. If you just press the reset button, it just reboots the route.
15:00
Speaker 1
Okay. All right. Thank you so much. God bless you.
17:00
Speaker 2
Alright. Thank you for calling linksys. I see.
17:00