Speaker 1
I have a primary linksys mesh tower and a secondary one. When I came back on vacation for a month, they were both red. [silence] I have a primary linksys mesh tower and a secondary one. When I came back on vacation for a month, they were both red. [silence] when I came back on vacation for a month, they were both red.
00:00
Speaker 2
welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling linksys, this is Carla. How may I help you? Okay.
00:00
Speaker 1
I then proceeded to unplug the primary one and it flashed blue for a minute or two I don't know. Then it went to white, then it, after a minute, after a couple seconds, then it went to red. I then hit the larger button on the bottom, not the reset one, after doing that a multiple times, then the white light came on flashing, but it never went to solid white. The secondary one went to solid white. So I don't understand why it did that, but it did, but I don't know why it is, is it typical for it to flash white or is that meaning I have to do something?
01:00
Speaker 2
Okay it's just flashing, what? sir? That means it's like
01:00
Speaker 1
There was two on Comcast little years. Okay. I will tell... I will let you know that I can stream on this TV from this modem. Even though it's even though it's pulsating white. Yeah.
02:00
Speaker 2
trying to um like, um, connect, okay, trying to, uh, establish its connection from the modem. Okay, and also, um might be there during, um, when you're, um, out on vacation, might be at that time, there will be like an outage on your internet provider. Okay, uh, that could be, um, oh, the router was, uh, not receiving internet connection coming from the modem. Okay. So what we're going to do here is we're going to probably need to, um, reconfigure the settings of the router. All right, and then also passable. Okay.
02:00
Speaker 1
I've called a multitude. 925 2005 700. yeah that's that correct. Yep. Correct. Yeah yeah I think I have tools the primary. [silence]
03:00
Speaker 2
all right so but there we say before we continue here um let me just create a record for this you have spoke links before or this is the first time okay i can have your phone number let me pull up your record using your phone number okay again that's 925 200 57 00 0 correct. okay all right i was able to pull up a record here it's under mr um dennis am p and then the email address id pack at s b c global.net. and okay and the linked the router that you have is an m X 6200 right all right so
03:00
Speaker 1
Yes, at this time. Don't know how long I'll keep them. If we can wait. Yes. Yes. Yeah, hardwired. Yeah. I did a, you know, a test on the signal strength, and that Wi-Fi one is stronger than the. Yeah. I
04:00
Speaker 2
[KEEP_UNCERTAIN] An Internet Service Provider is Comcast. By the way, so sometimes also the the the light is like um blinking white um aside from it's connecting sometimes it could be it doing a firmware upgrade okay or you mentioned that when you press that button at the the button at the bottom it's doing possibly it's doing a pair okay the um the other notes that you have what is the color of the light on the other node the secondary node? Yes.
04:00
Speaker 1
You know, it's it's this one's wired. Yeah, it's wired, it's wired to the motor I have it. Yeah, so it's wired to the Comcast motor Yes, and then I I took that main wire, went into it, and then this the second plug, I ran into the TV. Yes. Yes. Yeah, the, and number, it's an eight. it's. uh. So I wave, it's solid white.
05:00
Speaker 2
okay by the way your tv right now where is it connected is it wired or wireless wired directly to the linksys or to your um Comcast modem so your mode um your Comcast modem is a cable uh gateway like uh it's a modem and it's a router um. uh. So your secondary, uh, linksys router, the one that's wire that's the child node, what's the color of the light.
05:00
Speaker 1
Yes. Yes. Sort of odd. I think it would be the other way around, but. Larger one. No. Should I unplug this one and then wait. Um, at least 24 hrs. Yes. Yes. Okay.
06:00
Speaker 2
solid white but the one that's directly connected to the Comcast modem that's the one blinking right probably right now it's doing a firmware update or it could be a trying to look for a pair since you mentioned that you pressed that button at the bottom that's the pair button not yet sir how long has it been blinking the the parent node okay yes sir can you try to turn it off
06:00
Speaker 1
unplug it or turn it off? Okay, the reset, Let's see, there's a reset button, uh, let's see, there's an on-off button. Okay, yeah, yeah, that's right, okay, uh, okay. Let's see, is that a switch or is that a-- okay, that's all. Okay, that's off, okay. It's off now. Okay. Would the, um, secondary node white light be out now also, because it's-- the, apparent one is or should it be, um, still on solid white? Um, no, no. Okay, now, yeah, now the uh secondary one is flashing,
07:00
Speaker 2
just turn it off at the bottom. Now power button, power button. What? Yeah, just can uh an on-enough switch. Let's wait for like a min uh 30 30 seconds to one minute. Mm hmm. Yeah. So again, it's been blinking for 24 hours already, right?
07:00
Speaker 1
red, yes, okay. Yeah, it might be 18 hours, but it's I tried calling last night, but it was closed. Uh, it was 8:00. uh, and been blinked. blinking um white for uh at least since then, at probably since seven or six. So, it's almost 24, he's getting closer to 24 hours. Okay. All right. Now it's got the it's got the blue blue light which is solid. The uh, yeah, now it just went off. Now it's blinking blue.
08:00
Speaker 2
Yes, because the fairing, now, this off. Again, it's been blinking for this for 24 hours already. All right, sir. Aly, turn it on now. Yeah. Yeah, let's just wait for like a minute or two.
08:00
Speaker 1
I'll be curious to see if it goes to white and then back to red. Yeah.
09:00
Speaker 2
and yet it's like starting off. Sally nasim. Okay. is yes Go to use. Okay. and in realizing.
09:00
Speaker 1
Okay, I went to white. And it was solid, now it went to red. Okay. [silence]
10:00
Speaker 2
And who is your ISP? ISP.net. So you have active internet connection with your provider right? Is it solid? Well let's just wait sir. Maybe it will change. Okay. If that is the case yes there's something for us to check on your router router router app. You with the barcode. It is saying that there's failure. What is that happening at the right now? And I've got the questions here. Your router, your list 200 E205. Yes and the limit is higher and the and the actual
10:00
Speaker 1
Now the secondary node, the red light is flashing. Let me go back to the primary node. [silence] It's still solid, solid red. Yeah, it's solid. So now it's, now it just went to, okay, just went to solid white. Okay, yeah. So now what would happen to the secondary now? Do I have to, hit the pair? Is that big button a pair button? [silence]
11:00
Speaker 2
What we cannot term our best. We can have to use them on firms there, and you can find out how to step off this generally. You can also take advantage of our setup. The parent node. Okay, let's just wait for another minute, sir, to make sure that that's the final light that means it's connecting to the internet. It's connected.
11:00
Speaker 1
Okay, the secondary node is falling to it also right now. Then this primary is still soldier white. So that's the key, you have to turn it off completely, wait for at least 30 seconds, then you turn it on. And you don't hit the pair button. You I guess you only hit the pair but when you want to pair the second one with the first. Okay, if it doesn't come up. If you're trying or a third, even a third one. Okay, all right. Yep. Mhm. Okay. Yep. Yeah, I was gonna go on to I was gonna go to uhm where is it? Where's the app?
12:00
Speaker 2
because earlier it's blinking white, that means it's either trying to connect to the internet, it could be doing a firmware update, or since you pressed the pair buttons, it was trying to look for a pair, okay? So, since you've mentioned that it's been like 24 hours blinking, that means it's um if it is a firmware update, it will take like a few minutes then it will go back to solid. So, probably it is like trying to look for a pair, okay? That's why it's uh still blinking. So, right now, after the power cycle, it went to solid white now, okay? So, everything is like back to normal. Can you check if you can have uh you can see if you have internet connection right now? Just to make sure.
13:00
Speaker 1
Oh, I lost the app. Huh. My app disappeared. For links. That's weird. Oh, there it is. I was gonna do a, a test, you know, a speed test. And that'll tell me if I'm... okay, internet is checked, the devices, it should say two. Still. You are connected, developed, okay, so. You aren't connected, developed.
14:00
Speaker 2
Only key to it. Yeah. Yeah. I mean I just walked. Okay. Okay. Okay. Okay. Okay. Yeah. You may be. You may be. Okay. Okay. Okay. Yeah.
14:00
Speaker 1
is, is now online. I developed F-18 is online now. Okay. Five devices? I don't know. I don't have five devices, but I guess it's two TVs and who knows what. Okay, I'm going to, I'm going to, my phone and the megabytes per second. Okay, it's now greater than it was. It's 810 megabytes per second. So that that's now higher on the one that's hardwired. When you upload. I have two TVs, two different, two different TVs. I have a my cell phone. I have, well, I do have, you know, a DVD player, and I do have another box that is the, what is it called? That's probably, that's the I'm not sure which one.
16:00
Speaker 2
Okay. Maybe your phone, your laptop. [silence] What other devices? So you have two TVs? Right? [silence]
16:00
Speaker 1
dC box. So I wonder what, let me, let me go over to the other room now. I mean, that's 800 810 megabytes per second. Now I'm going to go over here. go. And this one's supposed to be slower. 0, 2.5. Okay. 130, 140, 190. It might hit 300. It won't hit. Any higher than that, I don't think unless because now I have that primary. yeah, 320 megabytes per second because it's it's Wi-Fi. And the hard wire is 800 and something. So, right. Yep, it looks like it's good. So,
17:00
Speaker 2
Mm-hmm. okay. Everything is good now. okay. Is there anything else I can assist you with.
17:00
Speaker 1
Nope, not at this point. Uh, The mesh towers, um, what's the, least expensive mesh tower that you have available for sail right now because I was going to get two for my or two or three for my brother. Okay, how much are those now for for two? Okay, all right. I'll do that. No, you're not open. You're not open. Eastern Time. Yep. Yep. Okay.
18:00
Speaker 2
thank you for calling you are welcome thank you for calling lynsys this is carla feel free to visit our website as well support dot lynsys dot com okay okay thank you you're welcome have a great night hello sir you forgot to the yes sir i will be the one to um end the call okay you're welcome so goodbye [ silence ] [ silence ] [ silence ] [ silence ] [ silence ]
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