Speaker 2
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00:00
Speaker 1
I'm just, I'm on hold. What's up, bro? My glasses? No, it isn't. That, um, that gains on. Yeah, I'm watching that, though. All right. Go ahead. You're right. You wanna help me? We're trying to make our internet work. hey welcome can you hook this linksys up to your to my [silence] [silence] Joe, I need unplug that one. I think this one is interfering. I, how are you? Great, thank you. Okay, so I'm trying to figure, I bought a bunch of links a while ago at my old house. Okay? And then I just got T mobile home internet. And I would like you to help me to hook these up. Yes.
03:00
Speaker 2
Thank you for calling, uh, Nixus. This is Ruby, how can I assist you? I'm good, sir, are you? How are you today? Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Oh, so you have a new modem from T-Mobile, your new internet service provider, and you're asking to hook up or reconfigure your Linksys router to this new modem. Is the modem from T-Mobile where [silence]
17:00
Speaker 1
[silence] Yeah, it says your connection is very good. [silence] I have three links but they also sent me like an extender too. Do I not use that one? Yeah. [silence] Um, well, I have like one main one and then two like extenders. Okay. [silence] Hold on. [silence] Hmm.
18:00
Speaker 2
Huh, is it activated? Oh, wow, that's good. How many linksys routers do you have? Uh, linkses that T mobile extended. Well, I don't really know, sir, because I am not trained for a third party device. Okay, so I don't know how to like connect that. So this three linksys routers that you have it is like purchased in one pack. It has the same model number. What's the model number of the main one main browser?
18:00
Speaker 1
Model number like that's going to be hard to read. Okay. And model number is wWO3V2. Since 20603909138. Yeah. Okay. Those are those are W8.
19:00
Speaker 2
it's at the bottom of the main router and together with the serial number. serial number. okay, so 20 j two zero six zero three nine zero zero nine, one three eight. how about the two extenders two child node?
19:00
Speaker 1
Yes. Okay. One of them is 25F-1060-190-2674.
20:00
Speaker 2
so both are whw01 whw01 it me just check what is the serial number of that whw01 so 25 f one zero six zero one nine four
20:00
Speaker 1
Uh, and then the other one is, 25F 1060 190 2436. Yeah. That'd be great. 9 1 3 2 7 1 2 9 6 3 Now. 9 1? Yeah. Yeah. It's been a while.
21:00
Speaker 2
902674 right? two 436, okay. So it's also H HW 01. And your phone number sir, just in case we got cut off then I can give you a call. 913 271 2963. Uh sir, this is your first time calling access. Can let me check, can I have your phone number? Or this is the same phone number that you give a call before? I there's no more record under this phone number. Maybe it's been a while since your last interaction with us. Mm. Yeah that's the reason I guess. It's not showing here. So let me just.
21:00
Speaker 1
Eric Hembryton at Gmail. Correct. Okay. Thank you.
22:00
Speaker 2
and gather some of your information to create the case again. Your first name is? that's so that's um, echo, romeo, and the last name okay, so that's papa, echo, Mike, bravo, echo, Romeo, Tango, Oscar, Nancy, and your email address? So, ericm@mike and then your last name at gmail.com. Okay. Uh, sir just give me a minute. Let me check the serial numbers, kindly stay on the line. And I will just be silent for a moment. I'll get back to you. Thank you. you're welcome.
22:00
Speaker 1
I think this is gonna work. It's next Tuesday. Not this Tuesday. That's fine. Yep. Yes. Okay. Unplugged, unplugged. Check.
23:00
Speaker 2
Hi sir. Thank you for patiently waiting. Hello sir. Okay. Sir just to give you a heads up. Okay so for this device though it's all out of warranty, but no worries sir, I can still provide the technical support to you. Okay I'll do all my best to help you out. But if in case this is this will not work sir, so there's no replacement, okay, happening on this one but I'll do all my best to assist you. So we can proceed right now. Let's focus first on the parent node. The WHW03. Is it now wired to the modem T mobile modem? Okay. So just make sure the two child nodes are off or unplugged because we need to focus on the parent. Thank you.
24:00
Speaker 1
it's pink yeah okay okay okay yeah okay still holding on
25:00
Speaker 2
So make sure it's the working port on the modem. What's the light indicator on the parent node? Pink. Like did you like already reset the parent prior to calling? So let's just reset to make sure it's properly reset. Sure, this is the way, the proper way to reset. No time limit so as you press and hold the reset button continuously, kindly observe the light indicator. The light will blink red. The light will turn off. Wait for the blue light then release the reset button once you see the blue light. Okay wait for the blue light.
25:00
Speaker 1
My light went up. Okay. Okay. [silence] Okay.
26:00
Speaker 2
Okay, let's go. Good. And then let's wait till the light is solid red. Solid red, solid pink or purple. Just let me know. Actually, Sir, I can walk you through how to set up this parent node the fastest and the easiest way. But of course, you will not be customizing your name, you will be using the same Wi-Fi name at the bottom of the parent node, okay? But let's just configure it first. So, let me know, Pira, if the light is solid pink, red or purple.
26:00
Speaker 1
It kind of looks purple. No, it's blue still. Blue. Red, solid, or pink. Pink. Okay. One, two, three.
27:00
Speaker 2
It. Oh, what's the light? Solid blue. Okay, let's just give it a minute. Mm-hm. Okay, good. Okay. So, so this is the way to set it up fast. This is called the five press. You're going to do the five press of course, on the parent node. This is how you're going to do it. So on the parent node reset button, you need to press it for a quick second and then release, do it for five times. So it should be, press release, press release, five times on the parent node reset button. Okay, you can start now. [silence]
27:00
Speaker 1
4 5 Okay. Now it's yellow. Okay, red solid blue. Okay. I've never seen yellow. Yup. [silence]
28:00
Speaker 2
Okay, let's wait. Pear node is still, uh, the pair node is solid blue. Okay. It's blinking. [silence] Yes. They're all done.
28:00
Speaker 1
what's up it's blinking yellow yeah Okay, now it's blue. Yeah, it's an iPhone.
29:00
Speaker 2
still on blinking red, yellow. It means there is no connection. So, OK, just give it a minute or two. Blinking yellow. OK. Just give it a minute or two. Are you like, using the original internet cable of the parent node? Solid blue? OK, good. So, I may know the phone that you're using. Is it Android? Is it iPhone?
29:00
Speaker 1
Do, the default, wait, on the bottom of what? My phone. Oh, it says VLUPE B44. 10. Yeah I can see it. Yeah. MSTV.
30:00
Speaker 2
What's the what is the default Wi-Fi of the parent? It's at the bottom. uh of the parent node. Can we can we check what's the default Wi-Fi? Usually, it will start underscorebellopsetup. B44. Okay. On your phone, go to the Wi-Fi list. Check if you can see the uh 44Okay, good. Connect, Sir. And the password is the password at the bottom of the parent node. There's the default password right there.
30:00
Speaker 1
U. U. mmm ate. Mm six eight Chicago. California. Yeah it's in it's good. Yeah it's working.
31:00
Speaker 2
join right now okay perfect can you please test the Wi-Fi try to access a browser or website
31:00
Speaker 1
[silence] How close? Like 10 ft? Okay. Let me find an outlet. I'm running out of outlets. Oh, here we go. Okay. Yeah, I got it. Okay. They plug in. Blue.
32:00
Speaker 2
Oh yes. Okay, secondly, plug in the two child nodes. Uh for this one, it should be really close to the parent node as much as possible, sir. Just for adding. Uh if possible, standing right next. Oh there's no uh direct power source? Okay, so plug it in the two child nodes and then what's the light on the two child nodes? Let's wait first. Just give it a minute to power up. Let's see if it will blink blue. [silence]
32:00
Speaker 1
Okay. Solid blue so far. Okay. Yeah. Okay. So just unplug them. Power switch. Oh, okay, both of them off, both of them on. Okay. Okay.
33:00
Speaker 2
but let's just give it a minute. staying on a solid blue on the two child nodes. Can you power cycle the two child nodes Eric? power it off. then power it back on? there's a power switch at the bottom.
33:00
Speaker 1
They're solid solid so far. Yes. On on both of them. both. Okay. one at a time. Okay. Okay.
34:00
Speaker 2
So is it blinking? Or did you just thing So it was solid blue, okay let's just reset because I GUS should not act like that. Can they press the reset button of the child? Oh no just give it like give it like a minute to reset to press. Just press the reset button for one minute observe if the light is changing here. On the child node. Yeah, but off course you can do it a one at a time. Yes it's quite hard if you can reset the two at the same time. So let's do it one by one. So on the first child
34:00
Speaker 1
Yes. It's red now, blinking. [silence] They're both blinking red now. [silence] Red blinking.
35:00
Speaker 2
is there a changes on the light? [ silence ] so right now [ silence ] it's blinking red [ silence ] let's see if you can see the blue light [ silence ] ah what's the color? [ silence ] [ silence ] uh huh [ silence ] [ silence ] [ silence ] okay still holding [ silence ] [ silence ] [ silence ]
35:00
Speaker 1
red blinking you... ok ok holding brighter red lighter red blinking a bunch of times red red blinking slow when do you want me to let go yeah red blinking it's like the exact same thing yeah
36:00
Speaker 2
Okay, can you let go. And do it on the second one. Uh-huh. Uh-huh. Okay, just hold it for like almost a minute. So right now, it just keeps on blinking red. Mhm. And then while doing that, the other one that you just reset is in what color. Okay. This is plugged into a direct power source. Okay. Can you let go of the second child node. [silence]
36:00
Speaker 1
Yeah, okay. Okay. Red blinking. yeah
37:00
Speaker 2
Okay, and we'll just observe what will happen. Okay, until now, just a blinking red. How about this one, sir? Let's just do a recovery procedure on these two child nodes, because actually this is really like an old model already. So, of course, one at a time each child node. So do it for like four times. So,
37:00
Speaker 1
yes okay okay put one back in back in four total times 30 oh okay back in okay oh no I only did one do them both okay unplugged twice [silence]
38:00
Speaker 2
So right now the child knows are plugged in. So unplugged it for two seconds and then plug in for 5 seconds. Unplug again and then replug. This is for four times. Okay, how about the other one? Yes, the other one as well.
38:00
Speaker 1
unplugged three times unplugged four times black in they're both blue solid. Okay, so far yes.
39:00
Speaker 2
Then plug in. Okay let's let's observe again. Just see if it'll stay on a solid blue light. mm-hmm Okay still on a solid Blue.
39:00
Speaker 1
Yep. Oh, one's blue, one's red, blinking. OK. OK. OK, one's blinking red. Nope, now they're both blinking red.
40:00
Speaker 2
Leaving for a call on hold to check on my resources. Really close line, thank you, sir for letting predict these are times waiting for antibiotics.
40:00
Speaker 1
Are both are blinking red. Yeah Yeah. The one, the main one is blue with a.
43:00
Speaker 2
hi sir, thank you for patiently waiting okay so what's the light on the two children's now? on still on blinking red just keeps on blinking red? Mhm.
43:00
Speaker 1
Or it's like real light blue. Is that good? Okay. Yeah. Okay. Just keep holding. Red light. Gray. Red blinking, nothing right now. Just gray. Blue light. Okay. Okay, until I see a blue light.
44:00
Speaker 2
Yes, good. Yeah, that's good. Either solid light blue, solid light green, it's good. So, but the child nodes just keeps on blinking red. Let's just reset that two child nodes. Of course, one at a time. So, press and hold. Yeah, and inform me what's happening to the light. nh. Okay, just keep on holding. Let's see if you can see the blue light. Okay, let go. Good. Let go. And do it on the other one.
44:00
Speaker 1
[silence] it's great great great blue okay I did they're both like a real light grayish blue.
45:00
Speaker 2
Okay, what's the light on the second child node, can you, uh, inform me? Okay, go ahead. Let's go. Let's wait till it's both solid pink, rather purple.
45:00
Speaker 1
okay blue still is blue good? like a real dark blue one's blue one's red now ok yeah one of them's solid red yeah [silence]
46:00
Speaker 2
Yeah okay but let's observe so both child nodes are on what color staying on a solid blue color okay good let's wait for the other one to turn solid red it should be on solid red okay one child node is solid red mm-hmm okay good that's good good you
46:00
Speaker 1
Okay, they're both red solid. Five seconds. Okay. 1, 2, 3, 4, 5. Okay. It's yellow.
47:00
Speaker 2
Okay. Okay. sir. That's a light on, on, uh, white. Uh, red. Uh, solid red. So, there were going to add d- these two child nodes, the fastest and easiest way? This is also the bypass. You need to do a five press on on the parent node again. So, on the parent node's reset button, we need to press it for a quick second and then let go. We do that four five times, okay? Fast release, five times. Okay, good. Observe the parent node on yellow. Wait until it's blue again on the parent node's light.
47:00
Speaker 1
It is like green now. Uh. Okay. Okay.
48:00
Speaker 2
solid green. That's good. How about on the two child nodes? Mm-hmm. Okay. That's good. The other one that's blinking, that's actually good, sir. It means it is responding. It's trying to connect. So let's just wait. Okay. Actually, it will take three to six minutes. But since this is kind of like it's not really responding right away, so maybe it needs more time. So let's just wait, sir. You can do your stuff right there. Okay. If you want coffee, yes, you can. I'll just stay on the line, okay? I'll wait. [silence]
48:00
Speaker 1
Okay. The main node is like a green. Then one of the nodes over there is green as well. Okay. Yeah, so we have two solid blues now.
52:00
Speaker 2
How about now? Uh-huh okay. Uh-huh. Good. And the other one? Just wait for the other red light. Maybe it's still working. It's still trying to connect. But it's good. The child is solid blue. Okay. Uh-huh. Okay. Uh-huh. So for this child,
52:00
Speaker 1
Well, we need to try to make it all the way to my garage. Which is like probably 60 yes, 6, you know, with the second one. Maybe. So what do we do to get the third one connected? Okay. [silence]
53:00
Speaker 2
Mr. that's a solid blue light. I'm sure you want to relocate this one. And it will be on the same floor or a different floor. To the garage. Uh-huh. 50 ft away from the parent node. Okay. Uh-huh. Uh-huh. Yeah. So, how about this one? Okay, we can just leave it as it is. Let's just relocate this child node with the solid blue, and make sure it's in between. Okay, for example, like maybe like halfway going through the garage, 'cause it will act as a connection between the last child node. So, when you relocate the child node with the blue light, make sure to power off the power switch before unplugging the power adapter.
53:00
Speaker 1
I didn't do that and I already unplug is that okay? Okay, let's try. Okay. Okay, so Okay, so we're going to plug it in right here. Shit. Better place.
54:00
Speaker 2
it's gonna relocate. Oh, okay. Then you can just proceed. Yeah. Okay, I plug in then then power it on. I mean, just plug in because it's not off. Thank you.
54:00
Speaker 1
Where is a plug-in? I can't find a plug-in. There are no plug-ins on my garage the whole. right here? Okay. Here we go. Okay. Plugged in. It's blue already. Is that good? Okay. Okay. No, not yet. Just solid blue. Okay. [silence]
55:00
Speaker 2
Mm. What's happening here? Okay, power, all of that. Mm hm. Yeah. Actually, it will start to blink because it will reconnect back. It will try to reconnect back. Is it blinking? Okay. Well, it's got we can just leave it as it is. Let's go back to the other child node.
55:00
Speaker 1
Okay. Going back to the other one. okay, back to the other one. It's red. Red. Pink. five press on parent node. Okay. how do you remember all this stuff? Okay. one, two, three, four, five. Okay. yellow. [silence]
56:00
Speaker 2
what's the light okay can you do okay can you do the five press on the parent Node again [silence] yeah okay press the reset button of the parent Node for a quick second yes [silence]
56:00
Speaker 1
it's solid green it's blinking red no um yeah okay I gotta go get it, it's outside [silence]
57:00
Speaker 2
K parent node is back to solid blue. K, how about the chrome will say child, let's say, uh, do you have a spare c-init cable? Yeah, let's try to wire the child node going to the parent no to connect it fast. your time. Mm-hmm. Okay. Oh, okay. Are you the ethernet cable? Okay.
57:00
Speaker 1
Hmm, interesting. Hmm. nope. I don't I haven't found it. yet. Hold on. Let me if I don't find it while I'm out here, we got another like couple minute walk.
59:00
Speaker 2
Okay, see it? Okay, no worries. Then let's just go back to check what's happening to the child node.
59:00
Speaker 1
[silence] That's mine. It's mine. Um no, it's blue. [ silence ]
60:00
Speaker 2
Okay. Perfect. Okay, the shield node is still blinking. Oh, good. Perfect. So no need for that Ethernet cable. Okay, we'll just put it right there. Oh, yeah, I was like afraid it will connect like because we really like having a lot of gadgets out there with different shields connected. It's really cool. Oh, let's test it. Bye. I will talk to you later.
60:00
Speaker 1
Okay. So, turn the power off on this one? Wait. Power off or unplug? Okay, power. Power off. Unplugged. Relocate. Where's that cup? Go for it. Okay, relocating. Okay. Should I check my other one and make sure it's still blue on my way out? Okay, it's still blue. [silence] I'm wondering if I should bring it up to the security desk. [silence] Hold on. Yep, that would be fine. [silence] Oh, they may want me to just unplug it and leave it.
61:00
Speaker 2
like a long time trying to connect the child node. So yes unplugged and relocate, power off unplugged then relocate. Hmm. Yes. Hmm. That's good. So let's just focus on the second child node, the one that you relocate.
61:00
Speaker 1
Okay. Okay, so I could put this one like in the window as close as I can, I guess. Okay. Let's see. I put it like right here. Okay. Plugged it in. Oh, I didn't turn it on. Turning it on. Check. It's blue. Okay.
62:00
Speaker 2
Okay, let's wait. Let's see, let's observe what will happen to the light indicator. Okay. Stay on a solid blue light. Okay. Okay. Actually, that's good. So, it means it's all working. But observe the light. For example, ah, in a couple of minutes, the light on this child node, on this child node, the last, uh, been relocated. If it will blink to red, to blue, just give it a time. Cuz it will try to reconnect back to the parent node, but just do not reset sir. Okay? Just leave it like that. Okay. Stay on your solid blue.
62:00
Speaker 1
So it's not super connected yet, right? Is that correct? Because I'm close to... So I have, I went from 26 to 77 download speed. So now it's red. Yes. [silence] [silence]
64:00
Speaker 2
Yeah. Let's just give it a minute or two. Let's just wait. Okay. Let's just give it a minute or two. Okay. blinking. Okay. Just leave it like that. So it will try to reconnect. Let's just give it another three to six minutes.
64:00
Speaker 1
okay it's blue right it's red again okay okay it's blue again should i do something else to make this work better because it still says low wireless signal on my tv [silence]
65:00
Speaker 2
Okay, good. Good, sir. It means it's connected successfully. Good job, sir. And thank you so much for patience and cooperation, sir. Oh, okay. Let us give it some more time. Okay, just make sure it's staying in a solid blue. Oh. So you are connected
65:00
Speaker 1
Yeah, I mean, I'm just looking at it. Okay, it's solid blue. Okay. Okay. I turned it off. Disconnected. Okay, scan again. It says fair now. [silence]
66:00
Speaker 2
This TV is close to this blinking child node. Yeah, let's just make sure the child nodes stay stable because maybe that TV is connecting to the child node. It's not yet properly connected. Okay, try to like connect or disconnect your TV from the Wi-Fi and observe if it has a stable connection. [silence] Okay.
66:00
Speaker 1
Can you save it under my name or no? Okay. All right. You too. Thank you. Okay, bye. Thank you.
67:00
Speaker 2
Good, because actually we just reconfigured this node. So continue observing the connection, sir. OK, for this. It's good for now. And then if you need assistance, sir, just give us a call back, okay? And I will just be giving you your case number so you have a reference. So you have pen and paper so you can write it down. Uh, OK, yes, it can be saved under your name. So you can also give us a call using your phone number, the one that you provided to me earlier, so we can pull up your record if you need assistance, okay? OK, thank you so much for your time. Good job, sir. Have a nice day. You're welcome, bye, sir. You may end the call, thank you.
67:00