Speaker 1
This is Linksys. Technical support calling this call is recorded for Quality Assurance. Please hold as we connect you to a Linksys specialist. Hi, Phil. This is Bob from Linksys customer assurance team. Yeah. Oh, uh hold on. Uh hold on. Uh hold on. Does that what was it now? Let's go to the iPad. Don't uh tap anything on the um the uh whatever called it. Okay. Uh let's go to the iPad.
00:00
Speaker 2
Who's you? I, you? I lost you. Yes. So, OK, I was talking to you and I lost you. So on my iPhone, it says, it shows parent one, child two and child three. Even though child three is not connected. See Audi, child three is sitting on the shelf over here and not plugged in and then it says next. Do we want to try to add more notes? Now it's red. The child note is red. Nothing on the phone. iPhone. OK, I'm, I'm on the, I'm on the iPad.
00:00
Speaker 1
Let's go to the device list. Yes. Yes. Okay. Okay. Now, you point this kind of stranger, okay? I've seen this problem before. Um, the child node has been added, sir. But it's solid red. Now, I can prove that. Um, I'm going to ask your permission, cuz I thought this is just a simple case that I know. Uh, is it okay if I, um, uh, perform remote access?
01:00
Speaker 2
and. And I'm refreshing the screen. Okay? I'm refreshing the screen right now. All right. Screen is refreshed and I'm still in the CA mode. Come on, man. Go to device, go-device list. I'm hitting device list. It's refreshing. Device list here says, it says that parent one is online. It says child mode two is online. And there is no child, the child node three is not anywhere on this list. Okay. Okay. Yeah.
01:00
Speaker 1
access to the computer sir tech um or you wanna all right uh to your computer off one sir i'm gonna prepare my remote access i thought this is just a simple thing i'll do my best though okay on your computer i'd like you to open a different tab and then uh let's go with uh https// colon two four slash slash and then uh the word join that's J. O. I. N.
02:00
Speaker 2
Okay, join remote support session. Session ID. Cool. All right. Drying the session. agreeing down. Loader. Yeah. Yes, sir. I'm open in it now.
03:00
Speaker 1
I'm seeing your computer. Thank you for this. We can speed things up. One second. Uh, this is what I thought. It's 1. 1. 6. Um, the level 1 did not upgrade the, firmware, sir. Yes, sir. I'm gonna do a little bit of shortcut with you with this. I just wanna take note of this IP address. So, I think this is the, yes, sir. That's what I'm gonna do. One second. I just need to prepare this.
04:00
Speaker 2
join sure so it okay so we can do that from here though correct because I have that firmware here can we do it from this computer with the firmware on here
04:00
Speaker 1
and uh, one second. Uh, 1.26.131 fw update, HTML. And I think this is what happening, happening to the rest of the child node. I'll just check it myself. You don't have to go there. Uh, hold on. F sub, uh, Oh. You're right. I put, uh, I put another S right there. But yeah, you're right. That's where we're going and, uh, proceed to this one. it's okay there's another way uh hold on it didn't go there was it too it was it though let me just double check the number uh it's okay uh I'm making a command so that I can just put that to your computer right away http colon double forward slash this and there's another one all right did she show this to you sir still the same right [silence]
05:00
Speaker 2
and we couldn't get the firmware. Couldn't get it to log in this way. Cool. you know. We make copy it here. Yeah, I was going to do that next. So the C in. It takes a second. Yeah, but this one should work because there's no S in it.
06:00
Speaker 1
Do you have Microsoft Edge on this computer, sir? Okay. advance. Can it continue? Let's try the other one. Um.
07:00
Speaker 2
It was, half and half, sometimes it would work when we put the C in, and sometimes it wouldn't. I believe I do. EDGE. Let's see here. confirmed. Let's see here. We get pad. Microsoft Edge. I don't want to set as default. There we go. I, see advanced, continue to. I hid it, but I'm going to click. close that out. Okay. You you got control of the computer, you do what you need to.
07:00
Speaker 1
It does not go there okay oh it doesn't go there uh I'm going to need your router password in a bit I just want to make sure if the child note uh 10.26.1.1 okay uh sysinfo sysinfo.Somm/PMt’agissait/P k I'm going to ah
08:00
Speaker 2
Well, see, it says search web for 192, 168.1.131. It, sure. Got the HTTPS in there.
08:00
Speaker 1
Okay, I wanna make sure if that child node is still loading right now. It's really added. There's still another way that we can upgrade the firmware of that child, right? So, there's another way. Oh, sure, sure. Go ahead. [silence] Oh, I see. All right, I think uh, we're gonna do a long shot for this uh, the other way of upgrading the firmware of this child node is we have to reset the child node back to its default settings and it will broadcast a name uh, by default and access the interface that way and then once we access it um, um, uh I can upload the firmware when it's on the default settings. Okay, that's the only way. Yes sir. Let's reset the uh, the child node. Yes sir. The one, wait until it's, yeah and then let go when you see the solid blue. So, um, yeah, I'm gonna report this as a problem because uh, [silence]
09:00
Speaker 2
okay. [silence] okay. so you want me to go into the room and reset it right now? yeah I'm back. all right so get that. resetting. hold it down. wait. flashing. you got it. [silence] all right. solid. ready. [silence]
10:00
Speaker 1
Um, number one, we can't do the short, short, uh, upgrade into firmware. There are two ways. We tried them. Secondly, um, the child node is really part of the network. It should take the password that we, um, enter. So, um, I'm still here yet? [silence] Yeah, yeah, [silence] I'm going to, uh, [silence]
11:00
Speaker 2
2, okay, sure. Still there? Okay, I just want to make sure. So yeah, it's not taken, I just don't get it.
11:00
Speaker 1
Yep. is the tile note has been reset now or not yet. Is it solid blue? Okay. [silence] Sure, sure. Go ahead. thank you sir and uh the child node, is it purple now? for a moment okay uh, uh yes, i want one more thing, okay, before you go do that. i'm gonna need the uh Wi-Fi password of the child nodes or underneath it. yes. Yes, sir. Okay. Okay. Got that. and then. You downloaded the firmware to the downloads folder of your computer, right? You save it there? Okay. Not yet. I'm still going to the interface of the child node waiting for the screen. i'll just name this. uhah. Oh, uh. Hey, uh, there's no, yes, sir. I am. I'm just making up some router password here just to get in. This is the child node. Uh, oh, this is the child node. The one? Uh, yes, sir. Okay, hold on, let me show you, uh, what I mean that this is the child node. [silence]
12:00
Speaker 2
I don't know. Are you trying to log into that? But then this one is the main. Oh, I could have got you logged into it. That's the main, main one. Oh, it's the child? Oh, I was looking at the IP address. I thought that was the main one. So okay. All right. [silence]
16:00
Speaker 1
So oh hold on hold on there's no internet Oh I know that this is the Paris Node Can we um yeah I'm gonna go there uh yes uh hold on
17:00
Speaker 2
Here's that way I learned because I got to do this at home. Details. Oh, yeah. Yeah. See? It shows the firmware. There shouldn't be internet because it um, well, I don't know. I mean, it's not plugged into the internet. It's just Wi-Fi. It's not plugged into anything except the power. Yes. You want me to type the password in? No, reset it. I don't care. Well, we'll we'll reset them later again.
17:00
Speaker 1
Hold on, let me try this. Ah, my router. Hold on. Ah, I know this is 26.1.1. We're not going to use the router.local. We're going to use it the other way. Let's use your router password sir. I think this is all right. I'm in. All right. This is the parent node two one zero four six nine. This is the child node.
18:00
Speaker 2
Okay. Okay. Yes. Parent one. [silence] isn't that weird yes sir isn't that crazy I don't get it I know I know that's what I don't get like what the heck
18:00
Speaker 1
[silence] we had earlier. Because they're the same. And I have a question, right? You have three of these at home and you also have three of these in your location, business, right? I see. Okay. So I'll Okay. All right.
20:00
Speaker 2
you would think but we never have been able to do that. but the girls that were when he tried to do that it didn't work. they act like they're getting pissed off and be like I was doing something wrong. I'm like, no, I'm typing it in. it's just like locking up. What's your screen say? sometimes it wouldn't say anything. it'd be a blank screen. other times it would say it can't connect or whatever. and [silence] in my business I have four of them and at home I have two. I'm going to take one of them home. so if we need a spare, I've got them.
20:00
Speaker 1
How many (how many nodes did you buy recently to (Amazon 3 nodes right? 6 ( ) packages (silence)
21:00
Speaker 2
No. six. I bought two packages of two. three packages of two. Yeah, each package had two in it. So I got a total of six nodes. I figured I'd put three here and three at my house and I have killer coverage everywhere.
21:00
Speaker 1
Yes R. Let me go back to the screen. We are doing this wirelessly, yes? the uh reflash oh it's okay. I am doing the reflash which um the little one already did, but anyway, let's try it anyway for the second time, and
22:00
Speaker 2
It's taking its time, isn't? Now that's trying to connect to it wirelessly, isn't it? Well, oh, I'm very far away from it. Okay. Okay, 'cause I was gonna say it's probably, [silence]
22:00
Speaker 1
okay, hold on, okay, there's the message that I'm looking for, um, okay, Now I'm going to reset the child node, just the child node, not the parent node.
23:00
Speaker 2
Mm, mm, mm, probably about 80 ft away. Okay. [silence]
23:00
Speaker 1
Because I'm going to add it again. Okay. I know the child node. I'll just paste my timer here.
24:00
Speaker 2
Oh, okay. Since we got the new firmware, supposedly. Okay. [silence]
24:00
Speaker 1
I'm rebooting right now. It's okay. I don't need to help. [silence]
25:00
Speaker 2
You want me to go back and look? Okay.
25:00
Speaker 1
okay, so, um, that's already two minutes. And let's go to the child node where the child node is. I need to know if uh yes, sir. I need to know if it's blinking. Okay. Okay, good. Good. That's good. I like, um, based on experience. It will be best that it's.
27:00
Speaker 2
Okay. You want me to go back? Okay. Okay. I'm almost there. Alrighty. Oh my. It's blinking. Uh-huh.
27:00
Speaker 1
going to be a blinking blue light and then a blinking purple. If it stays blinking purple for a long time, that means it didn't work. So anyway, going back to it, the child node is still blinking, right? Perfect. B B M M Yes, sir, they are. And it should work when you, you know, do this by yourself. It's just that why it's taking a hard time. I've never handled this MX-2000 as an issue before Okay, metadata. So, like you said, it's a one in a million. I would say
28:00
Speaker 2
Yes. Yes, sir. So, after this, we only have one more to do, huh? Oh, my goodness. So, these systems work really good once they're working? Yeah.
28:00
Speaker 1
That would be good, right? Good question, now, that's that's part of our, because we don't see the node's when it's blinking or blinking red, okay? It's also our basis if the node is not working, okay? For after the reset or even the power cycle, is going to take um a minute and a half, to be exact, okay? Now, if the behavior of the like Well, perfect. I'm sensing we are getting somewhere. Mhm. It's okay. I always follow the six minutes. It should come back in a second. Is it still red? One second. [silence] the child node 2 is here. [silence] And [silence] it's selling 1.0.6. [silence] But we [silence] check it [silence] from the inside. [silence] I [silence] it was on the 1.0.7. Yes, sir. [silence] If you [silence] look at here. [silence] It's [silence] the [silence] [silence] Oh, okay. If you [silence] look at the device [silence] list. Sure, [silence] it says here it's 1.0.6. But [silence] earlier when I did the
29:00
Speaker 2
Now it's blinking red. Yep child known blinking red. Come on baby. That's what. But the firmware. I'll come up front. I was just in back watching it blink. All right, I am up front at the computer. So if I look where? Yeah. Yes.
31:00
Speaker 1
We're flashing. [silence] Reflashing seven. [silence] And [silence] I'm gonna refresh this one. [silence] These are network logs. [silence] Network logs. [silence] All diagnostic information. [silence] This will help engineers. [silence] Engineers know if there's something wrong with the node or the system itself, [silence] because it reads all the activity in the system. [silence] I can't read all of this. I can only read a few of it, okay? [silence] Now [silence] kidneys node two is here, [silence] but the firmware is 1. [silence] 1.0. 1.1.6. [silence] Therefore, [silence] the upgrade that we did earlier did not work. This is the diagnostics. [silence] So [silence] So the children right now, is it still red, sir? [silence]
32:00
Speaker 2
said it was. sure. okay. sure. Yeah, I see it. Mhm.
32:00
Speaker 1
As we speak, or you have to go there. That's a problem that I've encountered a lot. Okay. But um... It it, not really a lot, but, um, solid red. Okay. Yeah. Um... Yes sir. Let's try a different note. Unplug that child node, the one that we're working on, and grab another one, sir. Yes sir. Sure. Yes. Uh, power it on first. When it's blinking red, then you can do it.
33:00
Speaker 2
I don't know. Let me go back and look. Why is it not taking the firmware? Okay. Solid red. Should we try a different node? Okay. Okay. I've got another node. No network cable, no nothing. Just plug it in, right? Just plug it in. Which one's blown? [silence] Unplugging two. We're working on three. I've got three plugged in. Do you want me to do the reset?
33:00
Speaker 1
reset. Yes sir. Okay. It's always gonna do that. Solid blue, it's first. And then, um, after a minute and a half, it will have a blinking red. Now you purchased three packages of chair, right? So that would mean you haven't opened the other package, right? To bring it to home. Uh, no. Um, the one at home. Is it working. Or not working? Okay. Well, uh, since you're familiar with the setup process, okay.
34:00
Speaker 2
okay I power it on it's solid blue it's blinking blue okay I've opened yeah the one at home I mean I opened it and saw what was inside of it and I put the stuff back in it so what do you think we need to bring that over here and maybe try one of those I don't I don't know I haven't tried to hook it up yet
34:00
Speaker 1
adding the child node and so on okay. If ever it gets to the same problem okay. Like um the node is red like a node. It's okay. Like the node is added but it's solid red okay. Um I may have to ask you to return all the boxes to Amazon. Alright? Because it might be um these are batches okay? Uh meaning um it only happens yeah. Hmm. [silence]
35:00
Speaker 2
yeah, as is the personal one. business. Thank you. Have a good day. I'm so sorry. the. Oh, wait. Yes. yeah. See you, Chris. You too. I'm just, I'm listening to this guy on tech support. I'm so sorry. All right. Thanks, brother. Have a wonderful day, my friend. You too. These people are crazy. They see me talking. They know I'm talking to somebody on the phone. I'm holding the phone up. I walk by and they, I'm holding the phone up and I'm talking to somebody about something. And they look at me. Are you okay?
35:00
Speaker 1
Ha ha h how about it and I Let's do the resetting Yep, we're going to wait for two minutes.
36:00
Speaker 2
you want to, you want to talk about it? You know what I mean? I'm like, I'm on the phone. So it's like, but it's, I mean, oh my God. People are crazy to come in here. All right, so um, so where are we at here? This thing is now blinking red. You got it. All right. Okay, holding it down. Boom, there we go. Oh, damn it. I must have, I must have off. Okay, there we go. Holding it down. I'm like, red, red, red. Solid off. Sorry, I have a hard time. Blue. Okay. Anybody? Okay. There. Yellow. Okay. When it's red and blue. Oh.
36:00
Speaker 1
preset the child mode synced her default is ID access.
37:00
Speaker 2
Okay. Is it bad that my iPad is still connected to the local router? Okay. Cool. Now, question. So, when I rename the parent at home,
37:00
Speaker 1
Exactly, sir, you don't have to worry about that. Now, here's what okay, I always ask this question, um, I don't know if it's not applicable because we can't see the uh the child under the network logs. They're just solid red, but they're part of the network. I'm not sure if you're okay with that, okay? But uh based on the uh network logs, okay, they're not part of the network. There's what we call Bוגוסט.
38:00
Speaker 2
Okay. Cool.
38:00
Speaker 1
Report. I'm not sure if you're on the computer. Right now, I want to show you that screen. Now BH, B for boy, H. It means a backhaul report now. Hold on. Oh, there it is. Earlier, when we saw the child node under device list is there, but the farmer's old. We should be seeing an information here that the parent node and child note are communicating. So, that's that's bad. Actually, it's not been added. So it's solid blue, but underneath it, they're not. Anyway, going back to the child. No, sir. is it now purple? Sure.
39:00
Speaker 2
I'm watching you I'm watching you. [silence] Look down there. See that? If you look down. Oh, go back. I'm going to show you something. See right here. 64350 firmware 1.0.
39:00
Speaker 1
Yes. no. This is the child. notices. Oh, this one. Well, yeah, I see that one. ah, okay, good. I think we have a different one. Okay, let's try this one. Okay, let's go to the uh the child nodes, the child node three, like you said. Is it now purple?
40:00
Speaker 2
six, one, seven, that's correct. That's three. So, child node, too. That's, that's, I, I know, but this is three. This is the one we just plugged in, and the firmware is correct. Okay. I don't know, but, I just saw it on there. I was like, hey, that's the firmware, and that's the ending number, like, 63.50 or whatever that was. I was like, heck, yeah. All right. Now, let's, see here. It is the purple color. Yes.
40:00
Speaker 1
Okay. Stay there and we're going to reattempt to add it. Okay. And then um, is it now blinking? Okay. Mm-hmm. Mm-hmm. [silence]
41:00
Speaker 2
Cool. Uh, the parent is la- like, lilac colored, blinking, purple, whatever, and it's solid blue. Now the child is blinking, yes. Blinking pink. Now I have a question for you. If Amazon has run out of these because I looked to see if they had any more, is there anyway I can send them back to linksys and get them fixed or traded out?
41:00
Speaker 1
Uh, here's the thing, okay? uh, let me just check before I say something. uh... Okay. Here's what I'm looking at in our Linksys website, sor- okay? Uh, we have a list of all the model numbers right now. right there. And this MX 2000, it's part of the EOL. Uh, EOL meaning end of life. Linksys is not anymore manufacturing this. Therefore, we cannot give a replacement fee.
42:00
Speaker 2
[DOWNWEIGHT] Well, maybe pack it up and send it back to you, I don't know. Probably the faster the better. Yes. I would I would like that. is happy. Yeah, I got that. I didn't do anything. Okay. All right. Cool. All right. So even if they get inside, I won't be able to run it.
42:00
Speaker 1
you if you wanna do it directly from lennox. however we are still uh obliged okay to support you okay helping you out to fix the issue all right and if you wanna see that screen right now I can show you that. oh you're on. yeah. yeah. uh right now it's um almost run out sir most of our product is in amazon sir. that's the that's the screen so yeah end of life uh december 2024. but the support here is still covered to it until 2029. so this is from uh USA. uh the 24 12 30 2029
43:00
Speaker 2
Okay. Sure, show me let's talk. I mean, do they have a different model that I could get and maybe, you know, or something. Or maybe we could figure something out. So that's it. Yep.
43:00
Speaker 1
Anyway, sorry about this. Uh, what's the time? Uh, yes. No, sir. Yeah. No, sir, not anymore. And my question is, uh, when did you buy this, sir? From Amazon? Last week, okay. Now, let me check something here, first. Uh, what you're asking is uh, a model exchange.
44:00
Speaker 2
So, yeah, here, this is, so this is where I'm at right here. This one, Linksys. So, so but but they, I can't send it back to Linksys and they can send me something else or I can do something with it? I just got them like last week. I got two of them. I got two of them, I think on Saturday and two of them two days ago. That's, and like I said, Amazon doesn't have anymore. And that's why I didn't know if there was like a comparable product. If I sent it back, if I could even if I had to pay a little difference, that way I could get a, you know, some.
44:00
Speaker 1
Uh, we don't that we don't do that so. Okay. one second. I just need to check something here. Uh yeah, it's not. Anyway, and going back to the child, okay, is it now uh solid solid blue? [silence] Red. Okay, I'm going to go to the parents known again. I hope we're not seeing the same thing. Red, but um added. Is yeah, child known three is here.
45:00
Speaker 2
Okay, I understand. Sure. Oh, let me go. We're going to see here real quick. It is not solid blue yet. It is solid red. I mean,
45:00
Speaker 1
the firmware. It's 1.1.7-21045. It's the right one, but the child node is red, right? It's okay. Don't go there. Uh, don't go there. Let me try something else. Uh, I'm going to refresh this one. [silence] Okay. [silence] Yeah, uh, we should be seeing here a different column. Uh, [silence] Phillip.
46:00
Speaker 2
[silence] Okay. That's what it says. It was when I was back there. Want me to look again?
46:00
Speaker 1
not this one. Another column there. Ah, child node. Master. Yeah, this is the other one. There should be another column. The doubled announcer port upmaster. Yeah, it's the same behavior, sir. Uh, red, and um, oh god. Check the um... Let's see if we can access the child node. 164. [silence] Yep, same thing. Okay. 1 64. Okay. All right, same thing happened, right? It's failed. [silence]
47:00
Speaker 2
I got the HTTPS. Up to us. [silence] So far.
48:00
Speaker 1
Yeah. Would you like to. do you still have more time, sir? Uh, we can try that. Okay. Yeah. But let's. uh. Um. Uh, no, sir. Because, um, uh, uh, I know, because now when you are accessing the parent node, okay. You use a lot my router.local, okay. Lynx has made another way of accessing interface without using numbers. Now if you notice, if you're on the computer, I uh you try to.
49:00
Speaker 2
and I've got one more of them here that has not been put into a child mode, but oh yeah, I got time. I've got another three hours, so I'd like to try it and see. Now, one thing I'm wondering, okay, we'll try this one here. If this doesn't work, could it be that we're using the same parent all the time, and maybe the parent is the one that's having a problem. Okay. Yeah. Okay. Yeah. Okay.
49:00
Speaker 1
uses 10 that 26 that 1 that 1. Okay. Okay. Uh, no, no, no. Um, we tried two child nodes already and you said there's one that you haven't tried, right? Let's um, power them on. Okay. That one. Power that on. Uh, the two that we're working on, I'd like you to unplug them and power on the one that you haven't tried.
50:00
Speaker 2
Hold on. I got to, I got to answer this call. Hold on one second. It's probably a scammer. So hold on. Yeah, calling. Thank you. can help you. Hello? Okay. They're just spammers. So, Okay. So, okay, do you want me to unplug three and plug in four right now? Yes. Okay. So should I, should I put it in the place of three or leave three plugged in? Okay,
50:00
Speaker 1
no, no, no, no, don't unplug the parent note, sir. Just the two child notes that we have tested so far. And you said you have an extra one? Yeah. Okay, it's going to reboot and it's going to go to a blinking red. Now, going back, you made mention that it might be something to do with the parent note. Um, the answer is going to be no, because we reflashed the formula earlier. Right? They should pick up the, um, uh, we also uploaded the same formula to the child note or even to the parent note. So, uh, I don't think so it's the parent note.
51:00
Speaker 2
Okay. Okay. All right. I'm gonna put those aside. Yep. It's labeled four. So I've got two, I've got two and three put up. I'm plugging in four now. It is blue. Yes, sir. Yeah. Okay. Okay.
51:00
Speaker 1
Yeah. Uh, since you made mention about Amazon, okay, go ahead. Sure. Let's get it. Yeah. Mhm. Mhm. say it again. It could be, Yeah. take your time, sir. okay? I'll be here. right now, um, uh, let me check. [silence]
52:00
Speaker 2
[KEEP_UNCERTAIN] [silence] [silence] I'm wondering, [silence] while this is doing this, [silence] while this is going on, should I go home and grab the other two while we're talking on the phone? I have no customers here. I can put a sign on the door and I live right across the street. [silence] That way, that, I mean, that way we have them all here because who knows, these two may have come from one place and the other one came from another place because I ordered them on two different orders, but that makes sense. And one order I got the next day, the other order it took four or five days to get to me. So they came from different places that I believe. So, but, uh, yeah. So thank goodness I live right across the street. That's gonna be quick. Man, my truck is hot. What's the temperature where you're at? No, that's cool. What's your temperature where? Uh, and then have a 25 degrees Fahrenheit. 25 degrees Fahrenheit. Is it cold there? Yes. Oh, no way, like it's like below freezing. Is the Place 00:17 I think it's so. Oh, yeah, so we're we're Fahrenheit so. What would that be?
52:00
Speaker 1
Uh, yes. My it, it's, it's uh
54:00
Speaker 2
25 Celsius to Fahrenheit so it's 77 degrees there. Cool. Alright. Alright, I got that. Link says all right, go to the shop. You gotta love this man. I love being.
54:00
Speaker 1
Yeah, we're gonna check every node, sir, okay, so that we can find which one is working or not. So, the one that you described at home, okay? uh, don't power them on. Exactly. Mhm. But they hold the same firmware, Phillip, okay? They hold the same firmware. We checked that one earlier.
55:00
Speaker 2
Let's see here. Here. Because, yeah, what's the, uh, of getting six of them and they're all bad? That doesn't make sense. I mean, the only thing that I would say in the common denominator right now is the parent node is the same one that we've been trying as the parent, and each child is not working correctly. That doesn't make sense. How could we have three bad nodes? Maybe the parent node is the bad one, and that's why the children are not working? I mean, I don't know. I I just was throwing that out there. It kinda makes sense, but maybe not. I don't know. Let's see here. All right, I'm back at work. [silence]
55:00
Speaker 1
uh... Hold on let me check I'm not... Yeah... Because I'm gonna need... I'm gonna need the password for that child node. I'm ready. Got that.
56:00
Speaker 2
you that child mode right now? Let me go back. Let me go back here and see if it's it's and the password for this one. Let's see here. Tell me when you're ready. I actually took photos of him so that way I can see it better. There we are. Okay so I can leave that set there. So the password for this one is 6 Yankee Sierra 3 Whiskey Sierra 1 Tango Quebec 3. Cool.
56:00
Speaker 1
I have the same question for it doesn't make sense. yeah out is okay, um, this is the child node that i'm just gonna put something here, I'm gonna make some some sort of an error message. Child 4. Yes, sir. You're right. Uh, oh sure, sure. No, uh i'll be waiting. I
57:00
Speaker 2
That was child four that we're trying now. All right, let me see here. Okay, I have to type a customer in, so hold on. Let me pull her up in here. I got to do this for one second. I'm going to use the mouse here. Let me see here. Mi-l-r, let's see. Her name is Jennifer. Let's see, Jennifer L-in. She's going to run as stand. All right, I'm going to go to my Mac. I'm so sorry. I can't hear what you're saying because I got tech support on the phone. So you're . . Yes, okay. So it's like, all right, let me just . Let's see here. Okay. That's good. Let's see here. Come on, things. There we go. We got tanning. I don't stand up. Boom. We got that, and you are set and ready to go. I've got you set, young lady. He . .
58:00
Speaker 1
Not yet sir. I don't want to make a clicking there. Okay. Okay. It's probably purple right now. I'm doing the reflasher to that child node.
59:00
Speaker 2
All right. How's it been doing anything, or can you see it? Oh, it's ref...
60:00
Speaker 1
Yeah. It's okay. Um, I know how long this snowed.
61:00
Speaker 2
Okay. All right. I got to answer this phone while we're doing this. I'll be sitting here with you. Thanks for calling Sun City. How may I help you today? Yes, sir? Was today your pick up day? And I gave you a date. Well, here's the reason. I'm on technical support. I can't get on the computer. I can't check in an FBI background check file for you. I gave you a date and the date I told you was what? Was it today? Okay, so it would be Saturday. Saturday would be your day. As soon as I am available to look at the computer and see if it
61:00
Speaker 1
I'll just use the timer, I always uh, measured uh, this, cause um, Yeah sir, we've been doing this for a while now, I know when it stops. Pppoe point-to-point over ethernet. Uh, we still have that, we still have that feature, by the way, okay? Uh, even your pair. Alright, take your time, sir. Alright. Okay.
64:00
Speaker 2
Well, that's smart. You know how long it takes. That's good. You know what I don't understand, why don't they make some of these access points, PP, or that PoE? Yeah. Oh, man, here we go. Oh, hold on. I gotta take this phone call. I got a phone call coming in. Hold on a second. I'll be right back. [silence]
64:00
Speaker 1
Philip, are you still there, sir? Just checking. Hello? So far, none right now. I just want to add a child node and check and see if it behaves that way. And where is that screen? [silence] There it is. [silence] It's here. This is the child node. OK. I already reset that one. Going to the parent node. Adding it here. [silence] The parent node is doing well. OK, because I will know because whenever I go back
66:00
Speaker 2
All right. I'm back. Yes, sir. I am here. So tell me what you want me to do. Okay. [silence] yes uh-huh okay I see
66:00
Speaker 1
Um, Bill? I have a question sir. I know that the uh parent node and the child node are in the other room, okay? [silence] now, now I know you just grabbed the three child nodes at home. Do you have uh enough power outlet on the other rooms or? Because uh I can reflash each of them one at the time and then I can add them one at the time, check and see if the behavior, um are the same. Meaning uh later after this uh after this, you know, last child node. Do you have enough power outlet on the other rooms, sir? Okay. Well this
68:00
Speaker 2
Yes, I'm yes. What do you mean? Oh, you want me to put them in that room. I got you. I do, but the thing is is a couple of the units would be close together. Like I can't spread them up. I can't. Now now I can, I can do this. I have a a room right across the hall from it, which is not that far away. I mean, how far away what's the farthest away we can do it to pair it. [silence]
69:00
Speaker 1
Uh, I would say 10 feet would be uh as long as they're in the same room. 10 feet as long as in the same room. It's okay. It's okay. Take your time.
70:00